Customer Service & Export Team Leader
12 hours ago
Perth
Global Manufacturing / Advanced Materials We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets. KEY RESPONSIBILITIES Customer Service Operations • Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders., • Oversee the customer complaint management process, including delegation, follow-up, and corrective actions., • Provide functional cover for customer service and export activities as required. Logistics & Export • Support the appointment and management of freight forwarders and logistics partners., • Arrange export certification, documentation, and commissions., • Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance. Pricing Support • Support pricing enquiries within defined parameters and escalate where required., • Maintain accurate pricing records within the ERP system. Gl...