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Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

The Customer Success Manager (CSM) role is pivotal in delivering Evolution Fundings next generation experience of service, products and promise to our customers. As a CSM, you will focus on retaining and growing the customer base by delivering exceptional value through consultancy, technical experti

Customer Success Manager - InsurTech SaaS. Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform.

The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Knowledge of custo

Customer Success Manager – AI MarTech (Retail / Ecommerce). B2B SaaS Customer Success or Account Management, managing mid‑market and enterprise retailers or brands. Own a portfolio of ~20–30 mid‑market and enterprise retail/ecommerce customers.

The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. You will have a big hand in everything we do from re

In addition, you’ll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operati

Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast-paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible

A cybersecurity software company is seeking a strategic advisor to manage customer onboarding and drive application security adoption. The candidate will be responsible for facilitating integrations, reporting, and enhancing customer satisfaction in a fast-paced, innovative environment.

A leading customer feedback platform in Greater London is seeking a Customer Success Manager to oversee client retention and revenue growth. The ideal candidate will have over 4 years of customer success experience, strong communication skills, and a proven track record in account management.

Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization. Identify customers with deployment risk and partner with an Account Manager to build and imp

As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure cus

A leading fintech company based in the UK is seeking a Customer Success Manager to lead a high-performing team responsible for managing strategic relationships. The position offers a unique opportunity to influence customer success strategies and drive revenue growth.

Our Customer Success team partners with hyperexponential’s largest and most complex customers to drive measurable value and long‑term adoption of the hx platform. About the Customer Success team. Collaborated effectively with Sales, Product, and Delivery teams to drive customer success and resol

We’re looking for a passionate and dedicated Customer Success Manager to join our team. Product marketing, sales enablement, product‑led growth, AI, customer success, CMOs; you name it, we’re home to thriving communities for them all. Proven experience in a B2B customer success (1‑2 years de

A fast growing Tech Start-up in Greater London is seeking a Senior Customer Success Manager to manage and grow customer accounts while ensuring high renewal rates.

A fast-growing SaaS company based in London is seeking a Customer Success Manager to enhance customer relationships and drive retention and growth.

CMG is seeking a self‑motivated Customer Success Manager (CSM) to join our dynamic and fast‑growing Customer Success team. The Customer Success group acts as the "voice of the customer" to advance the functionality of the CMG platform and is expected to be an excellent collaborator partnering wi

As a Customer Success Manager in Claroty, you will own the customer's happiness and you lead the path to success with Claroty. Customer Success, Account Management, or related role in a B2B cyber/OT environment, preferably with a SaaS or technical product. You will be the primary point of contact fo

Customer Success Manager – Telematics. We flex locations, hours and working patterns to suit our customers, business, and you.

Enterprise Customer Success Manager. We are seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise clients. Develop and execute strategic account plans to drive product adoption and retention, as well as run the full customer engagement cycle for custome

The successful candidate will have over 5 years in customer success management, strong analytical skills, and familiarity with CRM tools like Salesforce. A leading recruitment platform is seeking a Customer Success Manager to enhance client value through data-driven strategies.

This role involves overseeing a team of Customer Success Managers, focusing on enhancing customer engagement and satisfaction. A leading sustainability solutions provider in Greater London seeks a Manager of Customer Success fluent in German. The successful candidate will have 5-8 years of experienc

In the role of Customer Success Manager## Customer Relationship Management:* Develop and maintain strong relationships with assigned ezyVet corporate/key strategic accounts, acting as a trusted advisor and primary point of contact. Customer Success and Adoption:*** Collaborate with Implementatio

As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. Commerce Customer Success Manager. In conjunction with retention teams, create and execute Customer success plans designed to reduce customer churn and maxi

A leading tech company is seeking a Customer Success Manager fluent in Italian and English to build strong relationships with key accounts and drive software adoption. Responsibilities include developing customized success plans and collaborating with teams to ensure successful deployments. Experien

A leading delivery service company in Greater London is seeking a Customer Success Manager who speaks French or Italian. Ideal candidates have over 3 years of experience, excellent communication skills, and a passion for customer success. This position involves managing customer relationships, ensur

Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth,

A leading data solutions firm in Greater London is seeking a Customer Success Manager to oversee customer health management and service delivery. The role requires a minimum of 5 years in customer-facing positions, preferably in IT or telecommunications. You will be responsible for stakeholder engag

A leading recruitment agency is seeking an experienced Customer Success Manager to join a dynamic AI AdTech SaaS platform. The role involves driving success for top global brands by building and optimizing marketing campaigns across major platforms like Amazon and Walmart.

A healthcare technology company is seeking a Customer Success Manager to enhance customer relationships and ensure successful onboarding.

Customer Success, Account Management, or a similar customer‑facing role in B2B SaaS. You’ll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion while defining what world‑class customer success looks like as we scale. Experience shaping customer success p

Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. We're looking for additional Customer Success Managers to play a

As a Manager of Customer Success at Anthropic, you’ll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. Directly manage and develop a team of 5‑8 Customer Success Managers supporting stra

A leading healthcare technology firm is seeking a Customer Success Manager to remotely manage UK customers while requiring in-office attendance one day a week. The role focuses on driving revenue growth and ensuring customer satisfaction through high-quality onboarding and support.

A leading property management firm in London is seeking a Customer Success Manager. The role involves ensuring seamless customer engagement and operational excellence throughout the customer lifecycle. Responsibilities include onboarding clients, tracking KPIs, and collaborating with internal teams

A fintech company in Greater London seeks a Customer Success Manager to drive adoption and enhance customer experiences.

As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs. Our Customer Success team is integral to how we build, grow, and deliver value. Lead high-touch success plans for top accounts, serving as both b

Customer Success Manager (CSM). Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations.

You create exceptional experiences for customers, ensuring they remain engaged and successfully use Xeneta’s services. Xeneta, your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global e

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. You will have a big hand in everything we do from expanding our post‑sales customer jour

A leading AI conversation intelligence company in Greater London seeks a Customer Success Manager to build relationships, drive adoption, and ensure customer satisfaction. Candidates should have over 2 years of experience in Customer Success or Account Management, preferably in B2B SaaS. The role in

We’re looking for a Customer Success Manager who will partner with strategic accounts to drive adoption, uncover use cases, and champion outcomes that influence growth, retention, and overall success of our Enterprise business. Support account strategy by helping customers adopt core features, imp

As a Customer Success Manager at OneStock, you ensure our customers' satisfaction and success in using our software. Customer Success Manager - Retail / SaaS. Our innovative technology bridges physical and digital retail to deliver seamless and high-performing customer experiences.

Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. At Semrush, the Customer Success team is on a mission: to help every customer unlock the full potential of our products from the very start. Are you ready to be a p

The Customer Success Manager is a crucial ambassador for our clients. The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value – leading to retention of existing client relationships and revenues at scale. Experience in custom

The Customer Success Manager is responsible for the day‑to‑day management of assigned customer accounts. Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer. Customer Success Manager (French Speaking).

The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. Customer Success Manager – DACH. Sign in to set job alerts for “Customer Success Manager” roles.