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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Customer Success Manager Barnsley - Office Based Up to £40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery wi

You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. Previous experience within a Customer Success or similar role. Experience supporting cus

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Experienced with Customer Success platforms (e.

Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Our Customer Success team works proactively and prescriptively

A fast-growing tech company in London is seeking a Customer Success Manager to build relationships with clients and manage communications. The ideal candidate has 3-5 years in SaaS customer management, is detail-oriented, and is adaptable to fast-paced environments.

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer-success framework. We’re looking for a collaborative, hands-on leader to partner with our Chief Operating Officer in scaling Syntasso��

We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. This role sits at the intersection of customer success, product, and commercial growth. Own customer success from

A healthcare technology company is seeking a Customer Success Manager to enhance engagement with their HRCase software suite. This remote role involves developing strong customer relations, monitoring product use, and collaborating with teams to deliver effective success plans. Ideal candidates will

A leading tech company based in Greater London is seeking a commercially minded Customer Success Manager to oversee customer outcomes from the paid trial phase through to long-term adoption and expansion.

They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics. Customer Success Manager - London 2 days on-site - £50,00

Sam - Customer Success Team Manager (who you’ll report into). Mei-Lin - Customer Success Manager. Laura - Senior Customer Success Manager.

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

Customer-centric means our customers are at the heart of everything. Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvemen

A leading tech firm is looking for a Customer Success Manager in the United Kingdom. The ideal candidate should have over 2 years of experience in customer success management, fluent in English and German, and capable of building relationships with C-level executives. Responsibilities include educat

A leading sustainability platform in the United Kingdom seeks a Customer Success Manager to enhance client relationships and support their climate initiatives. You will drive customer success for high-value clients, using your enterprise SaaS experience to foster retention and growth. Join a mission

Graduate Customer Success Manager. You’ll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company’s product or service.

A leading technology company is looking for a Junior Customer Success Manager to support and nurture relationships with existing clients, predominantly in the FTSE 500. You will manage customer accounts, handle renewals, and identify opportunities for upsell while ensuring a smooth customer experien

Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key st

A leading tech company in London seeks a Customer Success Manager to oversee the success of enterprise customers. Ideal candidates will have 5+ years in customer-facing roles, strong communication skills, and a background in computer networking.

The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience. As a global leader we’re looking for a Lead Customer Success Manager to drive success as pa

Customer Success Manager - Job Description. You will own and nurture relationships with key customers across Europe and Egypt, driving long-term engagement and value through partner-style marketing, storytelling, and customer engagement. Continuously improve customer success processes and playbooks,

Helping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works. When you’re not out and about, you’ll be digging into data and qualitative feedback to problem-solve for your customers and acting as a customer advocat

A minimum of 5 years of demonstrated success in a quota‑carrying, customer‑facing position. Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion. Seesaw’s mission is to provide every elementary student with joyful and connected learning experien

Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or enterprise customers. Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support a

A travel technology company in London is looking for a Customer Success Manager to enhance customer relationships and maximize satisfaction with Duffel's solutions. The ideal candidate will have 5+ years of experience managing enterprise customers, strong communication skills, and analytical prowess

A leading healthtech company is seeking a Delivery & Customer Success Manager to oversee client relationships and ensure their expectations are met.

Founding Customer Success Manager. Proven experience in 0→1 environments, having scaled customer success or account management processes within the fintech or B2B SaaS sectors. As the first Customer Success hire, you will build the function from scratch, working directly with founders and finance

As a Customer Success Manager at HYPE, you will manage a portfolio of enterprise customers across EMEA. Customer Success Manager EMEA (m/f/d). Customer Success, Account Management, or SaaS consulting, preferably with enterprise B2B clients.

A growing software company in London seeks a Customer Success Manager focused on enhancing user experience. The role requires building trusted relationships, driving product adoption, and advocating for customers.

A fast-growing SaaS client is seeking a Junior Customer Success Manager in London. This hybrid role involves managing a portfolio of SMB customers, ensuring their adoption and success with the product.

As a Customer Success Manager at Druid AI, you will own the post-sales relationship with our enterprise customers, ensuring they realize measurable business value from our AI Agent platform. Conduct Quarterly Business Reviews (QBRs) and Success Plans that tie back to customer KPIs. Customer Success,

Customer Advocacy: Serve as the voice of the customer within Browzwear by providing feedback to Product, Engineering, and Customer Success teams. Customer Onboarding and Enablement: Ensure new customers have a seamless onboarding process. Develop and execute customer success plans tailored to each c

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforces customer organizations. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Acting as an advisor to your customers

We are looking for an experienced, energetic and positive Customer Success Manager. You will have experience in customer success in a tech/SaaS-based business. Work closely with our customers’ various stakeholders with the drive to help them change their workplace and achieve their individual and

Our success is defined by the success of our customers — we’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, he

This is a total accountability Customer Success role where you will be involved in everything from onboarding, through to renewal, adoption and account growth. Customer Success Experience, managing mid-market or larger level accounts. ABR Talent are a specialist recruitment partner supporting start-

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs. This is a job that Jill, our AI Recruiter, is r

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Enterprise Customer Success Manager at Canonical. Customer success is a new and strategic department at Canoni

You have experience as a Customer Success Manager in SaaS or other tech enabled services. Coordinating the successful installation of Teton’s hardware on-site, working closely with the technical project manager and customer stakeholders (including IT, Estates, and care teams) to deliver a seamless

Based in London, Berlin, or Barcelona (remote‑first), the Customer Success Manager reports to the Manager of Customer Success and drives adoption, retention, and expansion for n8n’s most strategic customers. Customer Success Manager – Enterprise Accounts. Customer Success experience managing a

Customer Success, Account Management, or a similar customer‑facing role in B2B SaaS. Experience shaping customer success playbooks in early‑stage SaaS environments. You’ll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion while defining what world‑cl

A leading customer feedback platform in Greater London is seeking a Customer Success Manager to oversee client retention and revenue growth. The ideal candidate will have over 4 years of customer success experience, strong communication skills, and a proven track record in account management.

As a Manager of Customer Success at Anthropic, you’ll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. Directly manage and develop a team of 5‑8 Customer Success Managers supporting stra

Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. We’re looking for an experienced Customer Success Manager who is excited by t opportunity of scaling an

Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. An opportunity to contribute to the growth and direction of our Customer Success program, building out best‑in‑class playbooks and processes. Post

You wake up thinking about your customers' success and go to bed making sure nothing is left hanging. You adapt to whatever's needed to drive customer success at speed. Customer Success, Account Management, or Consulting role at a B2B SaaS company.