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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high value customer experiences. We carry out background checks on candidates to enable our customers to make informed and long term

Benefits: Salary up to £35,000 Commission on renewals Hybrid working after probation Opportunity to join a growing business in a newly created role Supportive team environment with ongoing training and development Duties of a Customer Success Executive: Supporting customer onboard

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Experience and

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Experienced with Customer Success platforms (e.

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Work with the Head of Customer Success to improve processes. As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. Reporting to the Head of Customer Success, you will col

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

We partner with ambitious brands, from global leaders to fast-scaling startups, to build and grow e-commerce stores that engage, convert, and inspire customers.

As a Head of Customer Success you will drive results by leading a high performing team to. We carry out background checks on candidates to enable our customers to make informed and long term rewarding recruitment decisions.

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market account

High degree of empathy and a customer-centric mindset to ensure our customers’ success and satisfaction. Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business c

Candidates should have 2-3 years in customer success or account management and excellent communication skills.

A leading ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager to enhance the customer experience. Responsibilities include coaching the customer service team, managing customer onboarding, and resolving escalated issues.

This role focuses on analyzing customer health, executing contract renewals, and collaborating with various teams to ensure customers realize the value of the platform. The ideal candidate will have significant experience in renewals or customer success within the SaaS industry, demonstrating strong

We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment. After successful onboarding, you become the main point of contact for all customer inquiries and requests. At least three years of

You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineers and Product Support Specialists. Duffel is hiring a Customer Success Manager (CSM) to maximise our customers'

The successful candidate will have proven experience in customer success, strong communication skills, and a deep understanding of what exceptional customer experience looks like. A leading energy company in the UK is seeking a Customer Success Manager to work closely with generator clients, ensurin

As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to C

SaaS Scaled Customer Success experience: 2–3 years in Scaled Customer Success within SaaS, working with SMB customers and owning a large portfolio. We’re scaling fast and hiring a Scaled Customer Success Manager to join our Customer Success team. You’ll lead the build out of our Scaled Custome

Strong appetite for vertical-led customer success, including developing deep sector knowledge and credibility with customers. We are seeking a Customer Success Manager (CSM) to join our New Markets team, responsible for managing a portfolio of mid-market and enterprise customers, ensuring they achie

Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers’ needs. The Principal Customer Success Manager is aligned at the customers’ key stakeholder level, building and fostering stro

A technology solutions company in Greater London is seeking a Lead Customer Success Engineer to own complex, customer-facing delivery. The role involves designing end-to-end solutions, managing multiple workstreams, and effectively translating technical execution into clear customer value.

Ready to kick-start your career in tech with customers you’ll actually enjoy working with? As a Junior Customer Success Manager, you’ll support and nurture relationships with global brands - including some of the biggest names in the. Full onboarding + ongoing product and customer success traini

Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realisation narratives. This role blends commercial acumen with customer insight, ensuring customers continue to see value in Pigment while navigating contractual

An innovative EdTech business is seeking an experienced Customer Success Manager in Greater London to drive sales performance and develop high-value client relationships.

A global information leader is seeking a Customer Success Manager to drive customer engagement and retention in Greater London. This role emphasizes the importance of building strong relationships and ensuring customers achieve their strategic objectives using the full product portfolio. Ideal candi

A leading cloud monitoring company is seeking a Technical Account Manager to ensure customer success by advising on technical support and product adoption.

Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Lead and scale the entire Customer Success function, transforming it into a growth driver. Own and implement the Customer Success strategy, building scalable playbooks and framework

This role is central to ensuring that every student and parent receives outstanding support — from their first lesson through to exam success. Previous experience in customer service, student support, or education (e.

A leading no-code app platform is seeking a Head of Customer Success. This operationally focused role demands oversight of the Customer Success engine, ensuring delivery and measurable metrics, particularly in a B2B SaaS environment.

A leading cybersecurity company based in Greater London is seeking a Customer Success Manager to oversee the customer journey for the BENELUX mid market segment. This hybrid role requires fluency in Dutch and English, alongside experience in Customer Success or Account Management. The candidate will

As the third hire in the Customer Success team, you'll help customers maximise value from our product and drive growth opportunities. Demonstrated success in customer retention and driving account expansion. B2B customer success, account management or a related role, ideally in financial services, b

Customer Success, Account Management, or customer-facing roles in SaaS or technical products. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. Custo

A leading Insurtech firm in Greater London is seeking a Customer Success Manager with expertise in Marine Insurance. Ideal candidates will have experience in Customer Success within Insurtech environments and the ability to engage with senior stakeholders.

A leading AI solutions provider is seeking a Customer Success Manager to manage enterprise customer relationships. The ideal candidate has 4-8 years of experience in Customer Success or Account Management in a SaaS or AI-driven environment and possesses strong communication skills to convey business

The successful candidate will manage customer accounts, drive product adoption, and advocate for client needs. A health-tech company in the UK is seeking a Customer Success Manager to ensure clients derive maximum value from their solutions. Strong relationship-building skills and a customer-focused

As a Customer Success Manager (CSM) for the BENELUX mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. You’ll work closely with Customer Success Eng

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function.

Apply now and start shaping the future of customer success!. Kickstart Your SaaS Career as a Junior Customer Success Manager 🚀. You’ll own a portfolio of 150 SMB customers, drive adoption, spot upsell opportunities, and help shape the way customers succeed.

A leading global HR platform in the UK is seeking a Customer Success Manager to drive engagement for SMB clients. The role involves managing a portfolio of customers, leveraging AI tools for communication, and hosting enablement programs to enhance customer experience.

A leading recruitment agency is seeking an experienced Customer Success Manager to join an AI AdTech Retail Media platform in Greater London. The role involves leveraging Retail Media expertise to drive success for global brands through data-driven campaign management, primarily on Amazon.

The Grind ProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service / support roles) to join our growing support and delivery team. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and

You’ll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience. Scaled Customer Success Manager. Previous experience as a Customer Success Manager is a major plus.

The ideal candidate will have 3-5+ years of experience in Customer Success, strong relationship-building skills, and a proven record in managing key accounts. A leading recruitment agency in the UK is seeking a Customer Success Manager for the Construction SaaS sector. This role focuses on managing

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty. Working closely with other teams to streamline processes and improve the overall customer experience.