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An exciting opportunity has arisen for a Client Success Manager to join a leading organiser of large-scale B2B exhibitions and live events. \n This is a highly client-focused role where you'll be the main point of contact for exhibitors and sponsors, ensuring they receive an outstanding experience before, during and after each event. You'll work closely with clients to help them maximise the value of their investment while supporting the successful delivery of a portfolio of well-established industry exhibitions. \n Working alongside the Sales, Marketing, Content and Operations teams, you'll play a key role in managing the exhibitor journey, building long-term relationships and delivering an exceptional customer experience. \n The Role \n As Client Success Manager, you will: \n\n • Act as the dedicated point of contact for exhibitors and sponsors from contract through to post-event follow-up.\n, • Ensure sponsor deliverables are fulfilled accurately and on time.\n, • Build strong relationships with clients and help them maximise the value of their event participation.\n, • Manage the exhibitor onboarding process, providing guidance on exhibitor platforms and online systems.\n, • Deliver training and support on lead capture technology and exhibitor tools.\n, • Create and distribute promotional assets to help exhibitors increase their visibility and encourage visitor engagement.\n, • Coordinate exhibitor communications, ensuring clients receive key updates, deadlines and event information.\n, • Respond promptly to exhibitor enquiries and resolve issues in a professional and customer-focused manner.\n, • Support exhibitors with operational requirements, logistics and event preparation.\n, • Provide guidance on sponsorship opportunities, visitor engagement, speaking opportunities, hospitality packages and onsite activity.\n, • Build long-term client relationships, encouraging repeat participation and identifying opportunities for additional event services where appropriate.\n, • Assist with rebooking and renewal discussions following each event.\n, • Gather client feedback to help improve future exhibitor experiences.\n, • Work closely with Sales, Marketing, Operations and Content teams to ensure the successful delivery of each event.\n\n About You \n You'll be a confident relationship builder with a passion for customer service and ideally have experience in events, account management or client success. \n You'll also have: \n\n • Previous experience in Client Success, Customer Success, Account Management, Event Management or another customer-facing role.\n, • Excellent communication and stakeholder management skills.\n, • Strong organisational skills and the ability to manage multiple priorities.\n, • A proactive, solutions-focused approach with excellent attention to detail.\n, • A commercial mindset with a genuine commitment to delivering an outstanding customer experience.\n, • Experience using CRM systems and Microsoft Office.\n\n Desirable Experience \n It would be beneficial if you have experience within: \n\n • Exhibitions, conferences, trade shows or live events.\n, • Sponsorship fulfilment or event marketing.\n, • B2B customer or account management.\n, • Construction, design, interiors or related sectors.\n, • Exhibitor management platforms and creative tools such as Canva or Adobe Express.\n\n What's on Offer \n\n • £30,000 to £35,000 basic + Commission\n, • Office-based role in Essex.\n, • The opportunity to work across a portfolio of market-leading B2B exhibitions.\n, • A supportive and collaborative team environment.\n, • Excellent opportunities for long-term career development within a growing events business.\n\n If you're passionate about delivering exceptional client experiences and enjoy building lasting relationships in a fast-paced events environment, we'd love to hear from you. \n To Apply \n Contact Adam or David at Greys Specialist Recruitment

Client Success Manager\n Location: Loughton, Essex (Office-Based, Monday-Friday) \n Salary: Competitive + Benefits Be the Driving Force Behind Exceptional Client Experiences\n \n My client is looking for an experienced Client Success Manager to become the trusted partner for exhibitors and sponsors across a portfolio of market-leading B2B events. \n This is an exciting opportunity for someone who thrives on building relationships, delivering exceptional customer experiences, and helping clients maximise the return on their event investment. You'll manage the entire exhibitor journey—from onboarding through to event delivery and post-event reviews—while identifying opportunities to enhance engagement, increase value, and drive long-term partnerships. The Role\n As the dedicated point of contact for exhibitors and sponsors, you'll work closely with Sales, Marketing, Operations and Content teams to ensure every client enjoys a seamless experience before, during and after each event. \n You'll provide expert guidance, coordinate event preparation, resolve challenges, and help clients achieve their business objectives while supporting retention and future growth. Key Responsibilities\n\n • Manage exhibitor and sponsor relationships from contract through to renewal.\n, • Deliver a structured onboarding process and provide ongoing support.\n, • Guide clients on lead generation, sponsorship opportunities, speaking opportunities and event marketing.\n, • Support exhibitors with event logistics, deadlines and operational requirements.\n, • Create promotional assets and encourage exhibitors to maximise visitor attendance.\n, • Provide training on exhibitor platforms and lead capture technology.\n, • Build long-term client relationships to increase retention and repeat business.\n, • Identify upselling and cross-selling opportunities across the event portfolio.\n, • Gather client feedback to improve future customer journeys.\n, • Work collaboratively with internal departments to deliver an outstanding event experience.\n, • Be present onsite during events, providing first-class support to exhibitors and sponsors.\nWhat We're Looking For\n\n, • Previous experience in Client Success, Customer Success, Account Management or Event Management.\n, • Outstanding relationship-building and communication skills.\n, • Highly organised with excellent attention to detail.\n, • Commercially aware with a customer-first mindset.\n, • Able to manage multiple projects in a fast-paced environment.\n, • Experience using CRM systems and client management tools.\nDesirable Experience\n\n, • B2B exhibitions, trade shows or live events.\n, • Sponsorship activation or event marketing.\n, • Working with exhibitors and sponsors.\n, • Experience with exhibitor management platforms or design tools such as Canva or Adobe Express.\nWhat's on Offer?\n\n, • Opportunity to work across a portfolio of leading UK exhibitions.\n, • Build relationships with well-known brands and industry leaders.\n, • A varied, fast-paced role where no two days are the same.\n, • Genuine opportunity to influence client satisfaction, retention and commercial growth.\n, • Supportive and collaborative working environment.\n, • Competitive salary and benefits package.\n\n If you're passionate about customer success, relationship management and delivering exceptional event experiences, we'd love to hear from you. \n Apply today with your CV to be considered for this fantastic opportunity.

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