Agile Delivery Manager - Bristol
18 hours ago
Bristol
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Chief Digital & Information Office (CDIO) is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's CDIO Chief Technology and Design Office Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The Innovation Team drives a culture of innovation across HMRC, helping the department think differently about how it delivers tax administration and customer services now and in the future. We scan emerging social, technological and environmental trends to understand their impact on the future tax system and prepare HMRC for upcoming challenges and opportunities. We explore new and emerging technologies, assessing their potential and risks, and test ideas through early‑stage discovery, experimentation and proofs of concept. This provides evidence-based insights that support senior leaders in shaping future strategy, policy and delivery. Working collaboratively across HMRC, we identify opportunities, develop early ideas and turn them into structured innovation activity. Our purpose is to ensure HMRC remains forward‑thinking, user‑centred and adaptable, delivering long‑term value for the citizens we serve. We are committed to creating an inclusive, respectful and supportive environment where colleagues can thrive. We value diverse perspectives and experiences, offer flexible working arrangements, and aim to make a fulfilling career at HMRC accessible to everyone. Within the Agile Delivery Management profession, we are passionate about our teams and maintain a strong community that supports learning, sharing and continuous improvement. Job description This is an exciting opportunity to join HMRC's CDIO Chief Technology & Design Office, working within the Innovation Team to deliver meaningful change for HMRC and its users. As an Agile Delivery Manager, you will enable multidisciplinary teams to deliver innovative products and services effectively and sustainably. These teams may include civil servants, commercial partners and other noncivil servants, and you will draw on their diverse expertise to shape opportunities, clarify issues and ensure high quality outcomes. You will apply Agile and Delivery Management techniques to shape problem definition and ways of working, coach team members and stakeholders, and create the right conditions for teams to succeed. You will support teams to self‑organise, manage delivery risks and dependencies, and continuously improve how they deliver value. You will work alongside to continually review and iterate plans across the Innovation Portfolio, adapting to environmental changes, shifting priorities and emerging opportunities to ensure projects remain aligned, responsive and impactful. The complexity and breadth of your projects will vary depending on the assignment, giving you the opportunity to work across a diverse range of innovative challenges. For those who thrive in a fast paced, collaborative and motivational environment, this role offers the chance to work with cutting edge technologies and deliver lasting impact for HMRC and the citizens we serve. Key Responsibilities As an Innovation Agile Delivery Manager, you will: • Build and maintain motivated, collaborative delivery teams , creating the conditions for self-organisation, learning‑ and high performance., • Identify obstacles and remove blockers , enabling teams to maintain pace and focus on what matters most for delivering products and services., • Apply appropriate Agile and Delivery Management techniques to support effective delivery across innovation projects within the Innovation Portfolio., • Lead small to medium ‑sized innovation projects and support Product Managers and senior colleagues with larger cross departmental‑ initiatives., • Support teams to define problems, shape scope and translate requirements into clear, actionable delivery plans aligned with user and business needs., • Monitor delivery progress, risks and dependencies , using Agile tools and forecasting methods to maintain cadence and drive high value‑ outcomes., • Influence and manage upwards , supporting senior leaders to make timely decisions, address risks and take appropriate action., • Handle challenge and conflict constructively , facilitating productive conversations and maintaining positive working relationships across teams and stakeholders., • Experience delivering medium sized digital or innovation projects in a timely and efficient manner, producing high quality outcomes., • Proven experience applying Delivery Management practices and Agile techniques in a project or product environment., • A track record of balancing multiple priorities and working effectively within a fast-paced delivery environment., • Experience identifying, challenging and removing barriers to effective delivery., • Experience working with multidisciplinary teams, including technical and non‑technical roles., • Proven ability to foster a healthy, sustainable team culture, promoting wellbeing and ensuring teams work safely and avoid excessive hours., • Strong negotiation and communication skills, with the ability to manage expectations and influence stakeholders at all levels., • Experience influencing external partners, suppliers or commercial stakeholders to support delivery outcomes., • Ability to work with ambiguity, interpreting business and technical needs and translating them into clear actions., • Experience enabling continuous improvement and supporting teams to adopt Agile and Lean ways of working., • Coordinating and engaging with senior leaders to support decision making and ensure strategic alignment., • Understanding user centred design, service design or discovery led approaches., • Coaching and mentoring multidisciplinary teams or stakeholders in Agile and Lean practices., • Supporting financial management activities, such as cost awareness or basic budget tracking., • Supporting commercial or supplier management processes, including working with procurement or contract teams., • Awareness of digital, data and technology concepts to communicate effectively with technical colleagues., • Contributing to delivery governance, reporting or portfolio level processes., • Using delivery data or metrics to support decision making and improve team performance., • Telford Plaza, Telford - moving to Parkside Court, Telford, • Leadership, • Changing and Improving, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role)., • Leadership, • Changing and Improving, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020