Housing Officer
9 days ago
Doncaster
Scaftworth, United Kingdom | Posted on 10/07/2026 2 months contract with a Local Authority Job Title: Housing Officer Job Purpose To deliver a high-quality tenancy and estate managementservice across the Ashfield District, ensuring tenants comply with the terms oftheir tenancy agreements while supporting them to sustain successful tenancies. The Housing Officer will manage a designated patch of socialhousing properties, providing advice, guidance, and support to tenants,addressing tenancy breaches and anti-social behaviour, and workingcollaboratively with internal teams and external agencies to improvecommunities and neighbourhoods. Key Responsibilities Tenancy Management • Managea designated portfolio of social housing tenancies., • Ensuretenants understand and comply with the terms of their tenancy agreements., • Provideadvice, guidance, and support to help tenants sustain their tenancies., • Investigateand process tenancy-related requests including:, • Successions, • Assignments, • Transfersof tenancy, • Makedecisions in accordance with relevant legislation, policies, andprocedures., • Conductregular estate inspections and identify issues requiring action., • Workwith residents and partners to improve neighbourhoods and communitywellbeing., • Respondto estate-related concerns and ensure timely resolution. Anti-Social Behaviour and Enforcement • Investigatereports of anti-social behaviour (ASB) and tenancy breaches., • Gatherevidence and detailed witness statements., • Undertakemediation, conciliation, and monitoring activities., • Preparelegal documentation and case files., • Liaisewith Legal Services and external agencies., • Attendcourt hearings and present evidence when required., • Takeappropriate enforcement action in line with policy and legislation. Tenant Support and Safeguarding • Identifyvulnerable tenants requiring additional support., • Makereferrals to appropriate internal and external support services., • Workcollaboratively with health, social care, and partner agencies., • Supporttenants in maintaining sustainable and successful tenancies. Partnership Working • Developand maintain effective working relationships with colleagues,stakeholders, and partner organisations., • Representthe Council at meetings and multi-agency forums as required., • Attendtenant and resident meetings and engage positively with local communities. Administration and Record Keeping • Maintainaccurate and detailed case records., • Producereports, briefing notes, correspondence, and non-standard letters., • Monitorand manage workload effectively in line with performance targets., • Ensurerecords comply with data protection and information governancerequirements. Compliance and Service Improvement • Ensureservices are delivered in compliance with housing legislation, regulatorystandards, Council policies, and best practice., • Contributeto service improvements and organisational objectives., • Undertaketraining and professional development as required. Experience • Experienceof managing housing, tenancy, estate management, or community-based cases., • Experiencedealing with customers in a challenging and sensitive environment., • Experienceinvestigating complaints, tenancy issues, or anti-social behaviour., • Experiencemaintaining detailed case records and preparing reports., • Experienceworking with multiple stakeholders and partner agencies., • Experienceworking within a social housing or local authority environment., • Experienceattending court proceedings or supporting legal action., • Experiencesupporting vulnerable individuals or working within safeguardingframeworks., • Experienceof mediation and conflict resolution. Qualifications • GCSEs(or equivalent) including English and Mathematics., • Commitmentto ongoing professional development and training., • Level3 qualification in Housing, Business Administration, Public Services, or arelated field., • CIHLevel 3 or Level 4 Certificate/Diploma in Housing Practice., • Trainingin Anti-Social Behaviour Management., • SafeguardingTraining., • FullUK Driving Licence and access to a vehicle for business use. Knowledge, Skills and Abilities • Knowledgeof tenancy and estate management principles., • Understandingof anti-social behaviour legislation and enforcement processes., • Strongcommunication and interpersonal skills., • Abilityto investigate cases and make sound judgements., • Excellentreport writing and record-keeping skills., • Abilityto manage a varied caseload and meet deadlines., • Strongcustomer service and problem-solving abilities., • Abilityto build effective relationships with tenants and partner agencies., • GoodIT skills, including Microsoft Office and housing management systems., • Knowledgeof social housing legislation and regulatory requirements., • Understandingof safeguarding practices and support services., • Knowledgeof court procedures relating to housing matters., • Understandingof community engagement and neighbourhood management. Additional Information • Hours: 37 hours per week, • Managea local patch of properties across the Ashfield District., • Frequenttravel throughout the district may be required., • Attendanceat resident meetings, community events, and court hearings may benecessary., • Subjectto Ashfield District Council's Code of Conduct, Corporate Values, andEmployee Competency Framework., • Requiredto comply with all relevant policies, procedures, regulatory standards,and housing legislation., • Commitmentto ongoing training, professional development, and continuous serviceimprovement., • Maybe required to undertake duties reasonably commensurate with the level andresponsibilities of the role. Closing Date: soon #J-18808-Ljbffr