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Our service division is a customer-facing function in a very demanding industry; the successful candidate will be dealing with some of the leading restaurants as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.Winterhalter��

Business Analyst - Wealth Management - Edinburgh, Scotland (Key skills: Business Analyst, Digital Transformation, Business Process Change, Requirement Gathering, Analysis, Documentation, Stakeholder Management, Quality Assurance, UAT, Agile, Change Management, Financial Services, Wealth Management, Business Analyst) Are you a Business Analyst looking to take your career to the next level? Do you want to be part of a prestigious wealth management firm leading a multi-million-pound digital transformation? If you are passionate about driving change, working on cutting-edge financial technology and making a tangible impact in a highly respected organisation, this could be your next big move. Our client, a market-leading wealth management firm based in Edinburgh, is undergoing an ambitious transformation to future-proof its services, optimise business processes and elevate client experiences. With a strong heritage in providing tailored financial solutions to high-net-worth individuals and institutional clients, they are now investing in state-of-the-art technology and innovation to stay ahead of the curve. To support this, they are expanding their change and transformation team and are looking for a talented Business Analyst to drive key digital and process improvement initiatives. This is an exciting opportunity to play a pivotal role in shaping the future of a top-tier financial institution, working alongside senior stakeholders to redesign processes, integrate cutting-edge solutions and deliver high-impact projects. The ideal Business Analyst candidate will have proven experience as a Business Analyst in the financial services sector, ideally within wealth management. A strong background in digital transformation and business process change projects is required. Excellent skills in requirement gathering, process mapping and documentation are essential. Strong stakeholder management and the ability to work with both technical and non-technical teams is required. Experience working in Agile environments and change management initiatives is essential. Knowledge of financial services regulations and compliance is desirable. All Business Analyst positions come with the following benefits: • Annual bonus and profit-sharing scheme, rewarding your contributions., • Hybrid working model, with the flexibility to balance remote and in-office work., • Pension scheme with enhanced employer contributions to secure your future., • Private healthcare, dental, and life insurance - covering you and your family., • Fully funded training & development programs, including industry certifications., • Global mobility opportunities, with options to work on international projects., • Gym membership, wellness programs, and mental health support., • Daily meal allowances and exclusive corporate dining discounts., • Generous holiday package (30+ days) + the option to buy additional leave., • Company-sponsored retreats, networking events and luxury team-building experiences. This is a rare opportunity to be at the forefront of financial services innovation, working for a firm that blends tradition with cutting-edge technology. If you are looking for a high-impact role where your expertise will drive meaningful change, apply today. Location: Edinburgh, Scotland, UK / hybrid working Salary: £60,000 - £80,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. NOIRUKTECHREC NOIRUKREC

Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around postcodes MK, NN, LU and surrounding areas. The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota. Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices. Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter & Classeq brands and our valued customers in line with agreed service levels and targets. Main accountabilities Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits. Day to day activities: • Manage all on-site installation, diagnosis, repairs, and maintenance, • Diagnose errors and technical problems and determine appropriate solutions, • Produce timely and detailed service reports, • Document processes and follow company standard procedures and protocols, • Collaborate with the technical team and share information across the organisation, • Evaluate customer requirements and make appropriate recommendations, • Taking ownership and responsibility for the delivery of the agreed goals and targets:, • Response times, • First-time fix, • Customer satisfaction, • Stock management, • Productivity, • Effective teamwork Skill & experience required: • As technicians will be working with single and 3 phase equipment - electrical competence is essential, • Excellent written and verbal communication, • Strong analytical and problem-solving skills, • Ability to troubleshoot, test, repair, and service technical equipment, • Excellent organisation and computer skills, • Familiarity with mobile tools and apps, • Proven field service experience, • Direct experience in the warewash and/or catering industry is highly desirable The ideal person to suit this role: • Able to manage time and work under pressure to tight deadlines, • Able to manage the demands of numerous tasks, • Ability to adapt quickly in a rapidly changing environment, • Keen for new experiences, responsibility, and accountability, • Capability to coach customers in the effective use and maintenance of equipment, • Reliable, tolerant and determined, • Self-driven, positive outlook, clear focus and an empathic communicator, able to see things from the other person's point of view, • Willing to undertake further training to fulfill the requirements of the role, • Pays great attention to H&S protocols, • Is diligent in complying with reporting requirements Hours of work & benefits • Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota, • Competitive salary for core hours + potential overtime, • Company van (with use privately) including fuel card, • Comprehensive training, • 33 days annual leave - including bank holidays (increasing with length of service), • Pension & Life Assurance, • Lifeworks employee assistance plan and discount scheme, • Salary Sacrifice - Electrical Car Scheme, • Staff events Equal Opportunities employer

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