THIS POSITION IS TO WORK FOOTBALL, PUBS & NIGHTCLUBS!!! As a Door Supervisor, your role is pivotal in upholding a secure and enjoyable atmosphere for the venues we serve. You will be responsible for managing entrance access, validating identification, and ensuring full compliance with all safety and security protocols. Your role is essential in preventing incidents and handling any situations that may arise with professionalism and efficiency Key Duties: Oversee entrance and exit points, ensuring access is granted only to authorised individuals. Verify the age and identification of customers to ensure legal requirements for entry are met. Conduct courteous and thorough individual searches when necessary. Maintain a visible presence, discouraging inappropriate behaviour, and upholding venue rules. Professionally manage and resolve disturbances or incidents, adhering to company and legal procedures. Collaborate with venue management and local authorities as required. Deliver outstanding customer service, addressing patrons' inquiries or concerns. Complete incident reports and maintain precise records of shift events. Continuously monitor surroundings, proactively identifying potential security risks. Availability to work on Weekdays & Weekends. Salary and Benefits: Competitive starting hourly rate of £14 per hour (subject to change based on performance and experience). Opportunities for career advancement within the security industry. Continuous training and professional development. Supportive and inclusive team environment. Qualifications Valid SIA Door Supervisor license Strong surveillance skills to monitor premises effectively Experience in loss prevention strategies Proficient in operating CCTV systems First aid certification to ensure safety and emergency response Ability to remain calm under pressure and handle conflict situations Licence/Certification: Driving Licence (required) SIA (required)
Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 30 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Assistant Manager! YOUR MISSION: • You will be part of a BIG MAMMA Floor team, and you will work alongside the Restaurant Manager and General Manager., • You will amplify Big Mamma's digital presence, expand our community, and skyrocket engagement., • You'll support and inspire the floor team, run smooth service and be the go-to problem-solver and motivator., • You'll actively participate in our team's recruitment, onboarding, and training. Coaching and mentorship will be your superpowers!, • You'll ensure every guest leaves saying, "WOW!" through exceptional service, an engaged team, and smooth table rotations. You'll ensure the whole experience is outstanding and issues are resolved promptly., • You'll be the brand ambassadors of our values: authenticity, entrepreneurial, meritocratic, and excellent YOUR SKILLS: • An experienced manager with a positive, can-do attitude that's contagious to guests and team members alike., • You have leadership experience in high-volume, fast-paced restaurants and a deep appreciation for Italian culture and cuisine (we like to call it amore!)., • You have strong organisational skills and the ability to oversee large teams and work well under pressure., • A proactive team player who's eager to learn and make an impact. You are driven to exceed expectations, meet the KPIs and smash given targets. OUR OFFER: • Permanent, full-time position, • Annual salary of £49,100 (48hr/ week), • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 50% staff discount + monthly team lunches, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma $49100.00 / year