Employee relations manager jobs in United Kingdom

Our esteemed client is seeking an experienced and dynamic Assistant Restaurant Manager to join their team. The ideal candidate will possess strong leadership skills, a passion for the hospitality industry, and a proven track record in restaurant management. This role requires a detail-oriented individual who can support the Restaurant Manager in overseeing daily operations, ensuring excellent customer service, and driving business growth. Responsibilities: - Support Management: Assist the Restaurant Manager in all aspects of restaurant operations, including staffing, training, and performance management. - Customer Service: Ensure exceptional customer service by engaging with guests, addressing their needs and concerns promptly, and maintaining a welcoming atmosphere. - Staff Supervision: Supervise and mentor front-of-house and back-of-house staff, ensuring adherence to service standards and operational procedures. - Operational Efficiency: Oversee daily operations, including inventory management, order processing, and coordinating with kitchen staff to ensure timely and accurate service. - Quality Control: Maintain high standards of food and beverage presentation, ensuring consistency and quality in every dish served. - Health and Safety Compliance: Ensure compliance with health and safety regulations, including food safety standards and sanitation practices, maintaining a clean and safe environment for guests and staff. - Conflict Resolution: Address and resolve customer complaints and staff issues in a professional and timely manner, ensuring customer satisfaction and a positive work environment. - Financial Management: Assist in managing budgets, monitoring financial performance, and implementing cost-control measures to achieve financial goals. - Reporting: Prepare and submit operational reports, including sales, staff performance, and customer feedback, to the Restaurant Manager and senior management. - Team Collaboration: Foster a positive and collaborative work environment, promoting teamwork and open communication among staff and management. Requirements: - Proven experience as an Assistant Restaurant Manager or in a similar role within the hospitality industry. - Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred. - Leadership Skills: Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team. - Customer Focus - Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management. - Organizational Skills: Superior organizational and time-management abilities, with the capacity to manage multiple priorities and tasks simultaneously. - Problem-Solving: Effective problem-solving skills and the ability to remain calm under pressure. - Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business. - Technical Skills: Proficiency in using point-of-sale systems and other restaurant management software. Benefits: - Competitive Salary: Attractive compensation package commensurate with experience and skills. - UK sponsorship visa - Health Benefits: Comprehensive health and wellness benefits, including medical, dental, and vision coverage. - Professional Development: Opportunities for continuous learning and career advancement within the hospitality industry. - Employee Discounts: Discounts on food and beverages. - Paid Time Off: Generous paid time off, including vacation, holidays, and sick leave. - Supportive Environment: A positive and collaborative work environment with a focus on teamwork and professional excellence.

Our esteemed client is seeking an experienced and motivated Restaurant Supervisor to join their team and oversee the daily operations of their high-end restaurant. The ideal candidate will possess exceptional leadership skills, a passion for customer service, and a proven track record in restaurant management. If you are dedicated to delivering excellence and creating memorable dining experiences, we encourage you to apply for this critical role. Responsibilities: - Staff Supervision: Lead, mentor, and supervise restaurant staff, including servers, hosts, and bussers, to ensure high performance and adherence to service standards. - Customer Service: Ensure exceptional customer service by engaging with guests, addressing their needs and concerns promptly, and creating a welcoming and enjoyable atmosphere. - Operational Oversight: Oversee daily restaurant operations, including table setup, service flow, and coordination between kitchen and service staff to ensure smooth and efficient service. - Training and Development: Train new employees and provide ongoing training for existing staff to ensure they are knowledgeable about menu items, service standards, and company policies. - Quality Control: Maintain high standards of food and beverage presentation, ensuring consistency and quality in every dish served. - Conflict Resolution: Address and resolve any customer complaints or staff issues in a professional and timely manner, ensuring customer satisfaction and a positive work environment. - Inventory Management: Monitor and manage inventory levels of service supplies, including tableware, linens, and cleaning materials, ensuring adequate stock and timely replenishment. - Health and Safety Compliance: Ensure compliance with health and safety regulations, including food safety standards and sanitation practices, maintaining a clean and safe environment for guests and staff. - Reporting: Prepare and submit daily operational reports, including sales, staff performance, and customer feedback, to senior management. - Team Collaboration: Foster a positive and collaborative work environment, promoting teamwork and open communication among staff and management. Requirements: - Experience: Proven experience as a Restaurant Supervisor or in a similar role within the hospitality industry, with a strong background in customer service and staff supervision. - Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred. - Leadership Skills: Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team. - Customer Focus: Commitment to delivering exceptional customer service and enhancing the guest experience. - Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management. - Organizational Skills: Superior organizational and time-management abilities, with the capacity to manage multiple priorities and tasks simultaneously. - Problem-Solving: Effective problem-solving skills and the ability to remain calm under pressure. - Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business. Benefits: - Competitive Salary: Attractive compensation package commensurate with experience and skills. - UK sponsorship visa - Health Benefits: Comprehensive health and wellness benefits, including medical, dental, and vision coverage. - Professional Development: Opportunities for continuous learning and career advancement within the hospitality industry. - Employee Discounts: Discounts on food and beverages.

One of our client is seeking for an experienced and highly motivated Floor Manager to join our client’s team and oversee the daily operations of their restaurant floor. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to providing outstanding customer service. If you have a proven track record in hospitality management and a passion for creating memorable dining experiences, we invite you to apply for this key role. Responsibilities: - Ensure exceptional customer service by actively engaging with guests, addressing their needs and concerns promptly, and creating a welcoming and enjoyable atmosphere. - Supervise, train, and motivate floor staff, including servers, hosts, and bussers, to ensure high performance and adherence to service standards. - Oversee daily floor operations, including table setup, service flow, and coordination between kitchen and service staff to ensure smooth and efficient service. - Maintain high standards of food and beverage presentation, ensuring consistency and quality in every dish served. - Resolution Address and resolve any customer complaints or staff issues in a professional and timely manner, ensuring customer satisfaction and a positive work environment. - Monitor and manage inventory levels of service supplies, including tableware, linens, and cleaning materials, ensuring adequate stock and timely replenishment. - Ensure compliance with health and safety regulations, including food safety standards and sanitation practices, maintaining a clean and safe environment for guests and staff. Requirements: - Experience: Proven experience as a Floor Manager or in a similar hospitality management role, with a strong background in customer service and staff supervision. - Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred. - Leadership Skills: Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team. - Customer Focus: Commitment to delivering exceptional customer service and enhancing the guest experience. - Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management. - Organizational Skills: Superior organizational and time-management abilities, with the capacity to manage multiple priorities and tasks simultaneously. - Problem-Solving: Effective problem-solving skills and the ability to remain calm under pressure. - Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business. Benefits: - Competitive Salary: Attractive compensation package commensurate with experience and skills. - Uk sponsorship visa - Health Benefits: Comprehensive health and wellness benefits, including medical, dental, and vision coverage. - Professional Development: Opportunities for continuous learning and career advancement within the hospitality industry. - Employee Discounts: Discounts on food and beverages. - Paid Time Off: Generous paid time off, including vacation, holidays, and sick leave. - Supportive Environment: A positive and collaborative work environment with a focus on teamwork and professional excellence.

JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF THE RESERVATIONS AND EVENT SALES OFFICE MANAGER AT THE MUNICIPAL HOTEL LIVERPOOL MGALLERY What you'll be doing... Reporting to the Revenue Manager, the Reservations and Event Sales Office Manager is responsible for driving room and C&E sales revenue along with the wider commercial team along with achieving agreed targets for the hotel for sales and conversion. Your primary focus will be on developing and maintaining relationships with key clients, identifying new business opportunities and maximising revenue potential. Also, you will be responsible for leading a small team, providing guidance, training and support to ensure the agreed commercial strategy is adhered to. You will also assist with calls, email and online enquiries, carrying out appointments and show rounds as required. A strong background in meetings and events is required for this role. Other duties include; Liaising with the and Operations team and Revenue Manager to ensure business and sales opportunities are maximised and communication links are strong. Co-ordination of sales activities to identify market trends, business trends and seasonal peaks/troughs, along with pricing and competitor analysis. Providing all members of the Reservations & Event Sales Office team, selling strategy and promotions along with tools and training support ensuring professional development. Drive conversion and business sales through site inspection, monitoring rates and the guest booking journey, room inventory and the balancing of systems. Facilitate sales, bookings and promotion of products and services with a proactive approach. Working alongside the Operations team to spot trends from guest feedback and make recommendations for how we can improve the customers experience. Responding to phone calls and emails replying within agreed time frames, managing blocks, forecasting meeting room reservations, and updating the arrival checklist. Managing event and group bookings for a variety of functions adhering to contracts and T’s and C’s. Leading client show rounds and meetings when relating to a group or event to support conversion. REQUIREMENTS A team player, positive and driven in nature. Organised, systematic and sales orientated. Ability to lead a team and drive revenue. Ability to take an active role in the development and execution of a proactive sales approach. Previous Supervisory and Management Skills. Proficient in Opera. Computer Literate. Financial awareness. Hotel and tourism knowledge. 5 star/luxury experience ideal but not essential WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days' holiday for your birthday Flexible shifts and days Discounted car parking Central city location Happy Benefits Pension Free meals on duty saving you over £1000 per year This role is Full Time, 5 days over 7. To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments. #Lifeat RBH £25000 - £35000 per annum Department: Sales About you JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF THE RESERVATIONS AND EVENT SALES OFFICE MANAGER AT THE MUNICIPAL HOTEL LIVERPOOL MGALLERY What you'll be doing... Reporting to the Revenue Manager, the Reservations and Event Sales Office Manager is responsible for driving room and C&E sales revenue along with the wider commercial team along with achieving agreed targets for the hotel for sales and conversion. Your primary focus will be on developing and maintaining relationships with key clients, identifying new business opportunities and maximising revenue potential. Also, you will be responsible for leading a small team, providing guidance, training and support to ensure the agreed commercial strategy is adhered to. You will also assist with calls, email and online enquiries, carrying out appointments and show rounds as required. A strong background in meetings and events is required for this role. Other duties include; Liaising with the and Operations team and Revenue Manager to ensure business and sales opportunities are maximised and communication links are strong. Co-ordination of sales activities to identify market trends, business trends and seasonal peaks/troughs, along with pricing and competitor analysis. Providing all members of the Reservations & Event Sales Office team, selling strategy and promotions along with tools and training support ensuring professional development. Drive conversion and business sales through site inspection, monitoring rates and the guest booking journey, room inventory and the balancing of systems. Facilitate sales, bookings and promotion of products and services with a proactive approach. Working alongside the Operations team to spot trends from guest feedback and make recommendations for how we can improve the customers experience. Responding to phone calls and emails replying within agreed time frames, managing blocks, forecasting meeting room reservations, and updating the arrival checklist. Managing event and group bookings for a variety of functions adhering to contracts and T’s and C’s. Leading client show rounds and meetings when relating to a group or event to support conversion. REQUIREMENTS A team player, positive and driven in nature. Organised, systematic and sales orientated. Ability to lead a team and drive revenue. Ability to take an active role in the development and execution of a proactive sales approach. Previous Supervisory and Management Skills. Proficient in Opera. Computer Literate. Financial awareness. Hotel and tourism knowledge. 5 star/luxury experience ideal but not essential WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days' holiday for your birthday Flexible shifts and days Discounted car parking Central city location Happy Benefits Pension Free meals on duty saving you over £1000 per year This role is Full Time, 5 days over 7. To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us #Lifeat RBH Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotelowners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

The initial job title of the Employee will be the following Shop Supervisor. The initial job duties the Employee will be expected to perform will be the following: - directly supervises and coordinates the activities of sales and related workers; - establishes and monitors work schedules to meet sales and productivity targets; - liaises with managers and other departments to resolve operational problems; - determines or recommends staffing and other needs to meet sales and productivity targets; - Reports as required to managerial staff on departmental activities. - Handling online orders and arrange to deliver 1. The Employee agrees to be employed on the terms and conditions set out in this Agreement. The Employee agrees to be subject to the general supervision of and act pursuant to the orders, advice and direction of the Employer. 2. The Employee will perform any and all duties as requested by the Employer that are reasonable and that are customarily performed by a person holding a similar position in the industry or business of the Employer. 3. The Employer may make changes to the job title or duties of the Employee where the changes would be considered reasonable for a similar position in the industry or business of the Employer. The Employee's job title or duties may be changed by agreement and with the approval of both the Employee and the Employer or after a notice period required under law. 4. The Employee agrees to abide by the Employer's rules, regulations, policies and practices, including those concerning work schedules, annual leave and sick leave, as they may from time to time be adopted or modified. 5. The Employee warrants that the Employee is legally allowed to work in the country of England.

Holding Manager- London We're currently seeking a Holding Manager for our stores in London. Whether you're an experienced Assistant Manager or a Junior Store Manager, you could be the ideal candidate for this position. Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever growing company who has now expanded worldwide! If you enjoy interacting with people, and have a passion for amazing Italian food, then we would love to hear from you! What you will be doing: Greeting customers into the store as if they are family Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere Lead by example by setting standards within your store Motivate your team to value the quality of our products by upselling to achieve store targets Ensure store compliance with health and safety regulations Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer Create business strategies to attract new customers, expand store traffic, and enhance profitability Responsible for the recruitment and development of the team Train and induct new members of the team Being a keyholder of the store, making the daily operations run smooth Monitor inventory levels and order new items Being the point of call for employee relation queries and issues for your store Undertake store administration duties such as managing store budgets, updating financial records and monitoring all controllable costs including payroll What we’re looking for: Outgoing - love speaking to people Friendly - to greet our hungry customers Smiley and bubbly - give a warm welcome Proactive and energetic - there’s always something to do! Share our values - be proud to be part of our team Team player - pitch in on all jobs, at all levels Organised - making sure the store is running smoothly Show initiative - completing tasks without prompting Problem-solving - creating solutions before they become issues Approachable - for our customers, and your team Lead by example - be an asset to your team and other stores too Resilient - react and embed change Good communicator - manage and engage with all team members What you will get: £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! Seasonal social events Regular competition incentives Pension scheme Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more! Employee Assistance Programme - our 24/7 counselling support provider

We are looking for dynamic, buzzing and friendly people to join our growing team at the Empire casino. Within this role you will be vital in supporting our food & beverage team, assisting the management, and overall ensuring our customers receive the best service we have to offer. We offer employee benefits; below is a taster of what we offer: • Service charge • Growth opportunities • Extensive employee HUB offering discounts • Regular training and development • Refer a friend incentive • 50% off food and drinks in all our UK venues WHAT YOU WILL BE GREAT AT: • Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures. • Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times. • To provide, and ensure staff provide, outstanding customer service and guest relations at all times. • To rectify any customer complaints or deal with any guest queries that may arise whilst on shift. • To assist the management team in completing team appraisals, service reviews and training. • Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc. DESIRED SKILLS: • A good level of verbal English • Understanding of basic food hygiene • Attention to detail • Positive and upbeat attitude • A high level of personal integrity • A strong work ethic with a passion for exceeding expectations • Show respect and appreciation to all • Encourage and contribute toward a culture that supports everyone to be the best that they can be Please Note: You must be aged 18 or over and have the right to work in the UK.

Restaurant Supervisor - FOWL Restaurant Schedule - Full-time Salary - Up to £16ph About us - A beak-to-feet chicken restaurant brought to you by the Fallow team, in collaboration with an epic line-up of foodie icons. Join us in celebrating the nation’s favourite bird through our beak-to-feet menu concept. Focusing on long-life and pasture-raised chicken from the Ethical Butcher and Rare Breed Meats, we have regularly changed menu collaborations to maintain a dynamic and exciting menu. We are currently recruiting an Restaurant Supervisor to join the Fowl team. If you are a dedicated, enthusiastic, and hard-working professional, you will thrive in our unpretentious and dynamic team. We aim to deliver exceptional food and service to our customers, and we are committed to sustainability. What we are looking for in an Supervisor at FOWL: - Personality - Someone who works hard and it's nice to people. - Support the management of the day-to-day operation - Hand-on - Likes to get stuck in. - Previous supervisory experience working in a fast-paced operation - Lead and mentor a diverse team, nurturing a vibrant and fun work culture - Enhance the guest experience, including addressing and resolving guest concerns promptly The ability to cultivate positive and professional working relations with all department - To promote a sense of collaboration, support, and professionalism - The desire to strive of excellence and inspire others - To have a positive impact, accepting personal responsibility - To be motivated and committed, approaching all tasks with enthusiasm - Excellent verbal communication and team working skills - Be able to work flexible schedules, weekends, and bank holidays - The ideal candidate had experience working with reservation systems Benefits - Competitive pay rates. - Continuous training, coaching and mentoring. - Wellbeing programme that includes team days out and mental health first aiders. - Career progression with plenty of opportunities to move into a new role. - 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts. - No structured uniform, celebrate your individuality. - Free welcome lunch for you and a guest. - Family meal during your shift. - Bonus scheme and employee referral scheme for eligible team members.

Overview of the Role We're seeking for talent to contribute to the financial success and strategic decision-making to the development of our lodging business in Europe. The successful applicant will exude an independent and energetic professionalism, within an autonomous working environment to support various locations across Europe allowing the exchange and cultural opportunity of a global business. Job Responsibilities Reporting & Financial Analysis: Prepare comprehensive monthly management reports and dashboard. Conduct variance analysis to identify key drivers of financial performance. Provide insights through advanced financial modelling. Develop tailored operational, financial and project analyses. Budgeting & Forecasting: Drive the region’s financial planning process including the preparation of the annual budget and monthly rolling forecast. Evaluate Asset Enhancement and Capex plan. Work with various functions including operation, sales, distribution, revenue management, marketing to ensure achievement of organizational goals and financial targets. Business Performance & Ad Hoc Analysis: Create models to analyse financial data, market trends, and operational metrics to provide insights. Deliver actionable recommendations based on analysis results. Act as a business partner with cross-functional leaders to improve and/or optimize the business model or the daily operations and partner with business development on feasibility studies. Prepare Business cases to support new openings, capital investment, strategic and other business decisions . Perform ad-hoc analysis as requested. Process Improvement: Review and enhance existing processes and procedures. Develop recommendations for efficiency improvement. To be successful in this role you will have: Degree in Business/Accountancy/Finance or related field 5-8 years of relevant financial analysis experience. Strong analytical skills with an inquiring mind. Advanced MS Excel including financial modelling and manipulation of large data sources. Experience of Oracle Enterprise Performance Management or similar enterprise planning tools (preferred) Knowledge of Oracle Fusion Cloud or similar large corporate ERP systems (preferred) Good working knowledge of GAAP and an understanding of consolidation principles. Background in hospitality or real estate (desirable) What we offer to our team Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work at the office to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings Employee Assistance Programme Recruitment Referral (Refer a friend) bonus programme Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. With our recent acquisitions and our growth target, now is the time to join The Ascott Limited. Required skills: Oracle, Excel, Analytical Skills, Microsoft Office, Finance The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties. With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

Our prestigious client is seeking an experienced and passionate Chef to join their culinary team. The ideal candidate will possess exceptional culinary skills, a deep understanding of various cooking techniques, and a commitment to delivering outstanding dining experiences. This role requires a dedicated individual who can manage kitchen operations efficiently, contribute to menu development, and ensure the highest standards of food quality and presentation. Responsibilities: - Food Preparation: Prepare and cook high-quality dishes, ensuring consistency and excellence in every plate served. - Menu Development: Collaborate with the Head Chef to create and update menu items, incorporating seasonal ingredients and innovative culinary techniques. - Quality Control: Maintain rigorous standards of food quality, taste, and presentation, conducting regular checks to ensure consistency and compliance with the restaurant's standards. - Inventory Management: Monitor and manage inventory levels, order supplies, and ensure the efficient use of ingredients to minimize waste and control costs. - Health and Safety Compliance: Adhere to all health and safety regulations, including proper food handling, storage, and sanitation practices to maintain a clean and safe kitchen environment. - Team Collaboration: Work closely with kitchen staff to ensure smooth and efficient kitchen operations, providing guidance and support as needed. - Training and Development: Assist in training junior kitchen staff, fostering a positive and collaborative work environment that encourages continuous learning and improvement. - Customer Satisfaction: Ensure that all dishes meet customer expectations and address any issues related to food quality or service promptly. - Operational Efficiency: Implement and maintain efficient kitchen workflows and processes, ensuring timely preparation and delivery of dishes during peak service times. - Event Support: Assist in planning and executing special events, banquets, and catering services, ensuring seamless and successful service delivery. Requirements: - Experience: Proven experience as a Chef in a high-volume, upscale restaurant or hotel environment. - Education: Culinary school diploma or equivalent qualification preferred. - Culinary Skills: Strong culinary skills, with proficiency in various cooking techniques and styles. Knowledge of modern and traditional culinary trends. - Attention to Detail: Keen eye for detail and a commitment to maintaining high standards of food quality and presentation. - Leadership Abilities: Excellent leadership and people management skills, with the ability to inspire and motivate a diverse team. - Communication: Excellent communication and interpersonal skills, with the ability to interact effectively with staff, management, and customers. - Organizational Skills: Superior organizational and time-management abilities, with the capacity to manage multiple priorities and tasks simultaneously. - Problem-Solving: Strong problem-solving skills and the ability to remain calm under pressure. - Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business. - Technical Skills: Proficiency in using kitchen equipment and restaurant management software. Benefits: - Competitive Salary: Attractive compensation package commensurate with experience and skills. - UK visa sponsorship - Health Benefits: Comprehensive health and wellness benefits, including medical, dental, and vision coverage. - Professional Development: Opportunities for continuous learning and career advancement within the culinary industry. - Employee Discounts: Discounts on food and beverages. - Paid Time Off: Generous paid time off, including vacation, holidays, and sick leave. - Supportive Environment: A positive and collaborative work environment with a focus on teamwork and professional excellence.

Our esteemed client is seeking a talented and experienced Sous Chef Manager to join their culinary team. The ideal candidate will possess exceptional culinary skills, strong leadership abilities, and a passion for delivering high-quality dining experiences. This role requires a dynamic individual who can manage kitchen operations, support the Head Chef, and ensure excellence in food preparation and presentation. Responsibilities: - Kitchen Management: Oversee daily kitchen operations, including food preparation, cooking, and plating, ensuring all dishes meet the restaurant’s quality standards. - Team Leadership: Lead, mentor, and train kitchen staff, fostering a positive and collaborative work environment that encourages teamwork and high performance. - Menu Development: Assist the Head Chef in creating and updating menu items, incorporating seasonal ingredients and new culinary techniques to enhance the dining experience. - Quality Control: Conduct regular checks on the quality and presentation of dishes, ensuring consistency and compliance with health and safety standards. - Inventory Management: Manage inventory levels, order supplies, and ensure efficient use of ingredients to minimize waste and control costs. - Health and Safety Compliance: Ensure the kitchen complies with all health and safety regulations, including proper food handling, storage, and sanitation practices. - Budget Management: Assist in managing kitchen budgets, monitoring expenses, and implementing cost-control measures to achieve financial goals. - Customer Satisfaction: Address and resolve any issues related to food quality or service promptly, ensuring customer satisfaction and maintaining the restaurant’s reputation. - Operational Efficiency: Implement and maintain efficient kitchen workflows and processes, ensuring smooth operations during peak service times. - Event Planning: Collaborate with the Head Chef and management team to plan and execute special events, banquets, and catering services. Requirements: - Experience: Proven experience as a Sous Chef or Sous Chef Manager in a high-volume, upscale restaurant or hotel environment. - Education: Culinary school diploma or equivalent qualification preferred. - Culinary Skills: Strong culinary skills, with proficiency in various cooking techniques and styles. Knowledge of modern and traditional culinary trends. - Leadership Abilities: Excellent leadership and people management skills, with the ability to inspire and motivate a diverse team. - Attention to Detail: Keen eye for detail and a commitment to maintaining high standards of food quality and presentation. - Communication: Excellent communication and interpersonal skills, with the ability to interact effectively with staff, management, and customers. - Organizational Skills: Superior organizational and time-management abilities, with the capacity to manage multiple priorities and tasks simultaneously. - Problem-Solving: Strong problem-solving skills and the ability to remain calm under pressure. - Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business. - Technical Skills: Proficiency in using kitchen equipment and restaurant management software. Benefits: - Competitive Salary: Attractive compensation package commensurate with experience and skills. - Health Benefits: Comprehensive health and wellness benefits, including medical, dental, and vision coverage. - Professional Development: Opportunities for continuous learning and career advancement within the culinary industry. - Employee Discounts: Discounts on food and beverages. - Paid Time Off: Generous paid time off, including vacation, holidays, and sick leave. - Supportive Environment: A positive and collaborative work environment with a focus on teamwork and professional excellence.

We are a critically acclaimed Michelin Guide listed modern Mexican restaurant in London Bridge and a Café in Shoreditch. We are looking for talented individuals to join our team who are enthusiastic, eager to learn and team players who thrive working in a vibrant and fast paced environment. We aim to provide exceptional food, drinks, and hospitality so our guests have a special and memorable experience. We offer a great working environment, benefits and career opportunities. We love what we do and are proud of how we do it. If you think this would be the work environment for you, we would love you to join our team. Benefits include: - Christmas and Boxing day off - Staff food and drinks - Membership to the CODE hospitality app - 50% off food on tables up to 4 people - Paid day off on your birthday - Pension scheme As a Restaurant Manager (AGM), you are responsible jointly with the General Manager for achieving the restaurant projections set by Directors and Ops. Manager with regards to daily operations, sales targets, cost control, employee staffing & retention, health and hygiene, restaurant events, financial and food & drinks related issues to very high standards. The main responsibilities for the Restaurant Manager will include: - Assist in supervising all restaurant staff, including servers, hosts, and kitchen staff. - Ensure excellent customer service and handle customer complaints or issues as they arise. - Help to manage employee day-to-day schedules, considering labour costs and maintaining proper staffing levels. - Train new employees and provide ongoing training for current staff to maintain quality service. - Ensure that food and drinks meet quality standards and oversee the presentation of dishes and drinks. Facilitating shift line checks - Enforce health and safety regulations and maintain a clean and safe working environment. - Handle reservations and oversee the reservation system to ensure efficient seating arrangements. - Supervise and evaluate staff performance, provide feedback, and manage disciplinary actions if necessary. - Assist in managing daily restaurant operations, including opening and closing duties, cash handling, and any issues arising during shifts. - Prepare and analyse financial reports, including sales reports and cost analysis. - Have a basic knowledge of wine and beverages. Having in-depth tequila knowledge is a plus - Handle conflicts among staff or customers professionally and tactfully. - Collect and analyse guest feedback to improve service and the dining experience. - Ensure the restaurant complies with all local, state, and federal regulations, including liquor licenses and health codes. - Foster a positive and productive work environment by building a strong team and promoting employee morale. Salary £38,000 / 40,000 per annum

Job Overview: We are seeking a dedicated retail manager to join our team in managing our retail store. The ideal candidate will be proficient in communication, data entry, and possess bilingual or multilingual abilities. Responsibilities: · Day to day management of the store and leading by example to deliver the outstanding customer service. · Full engagement and involvement in back-office operations including rota planning, ordering etc. · Promote the business to increase the sales in line with sales and marketing strategy. · Deliver excellent standards of groceries and other products and ensure to follow the health & safety guidelines according to the act in place. · Manage inventory/supplies and ensure they are within the established minimum and maximum levels · Manage supplier relations and database as well as maintain high ethical relationships both internally and externally. Skills / Experience: • Excellent customer service skills and leadership skills • Having a strong knowledge about retail concepts and of retail industry • The ability to deliver the target on time. • Be a well-organised manager as well as a dedicated employee. • Good in time management and be an example to other staff members. • The ability to sell products and service. • Maintain patience and resilience in a demanding job Join our team as a Shopkeeper and be part of a dynamic retail environment where your language skills and customer service expertise will contribute to the success of our store. Job Types: Full-time, Permanent Pay: £38,700.00-£39,000.00 per year

Job Title: Contract Manager - Construction and Building Location: London Job Type: Full-time Reports To: Project Manager Company Overview: The Storage Club is a leading construction and building company committed to delivering high-quality projects on time and within budget. Our focus on excellence, innovation, and client satisfaction sets us apart in the industry. Job Summary: We are seeking an experienced and detail-oriented Contract Manager to oversee all contractual aspects of our construction projects. The Contract Manager will be responsible for managing contracts from negotiation through to execution, ensuring compliance, and maintaining strong relationships with clients, subcontractors, and suppliers. Key Responsibilities: - Contract Negotiation and Management: - Negotiate terms and conditions of contracts with clients, subcontractors, and suppliers. - Draft, review, and finalize contract documents. - Ensure all contracts comply with legal requirements and company policies. - Project Coordination: - Coordinate with project managers and other team members to ensure contractual obligations are met. - Monitor project progress and identify any potential contractual issues. - Implement and manage contract management systems and procedures. - Risk Management: - Identify and mitigate contractual risks. - Address and resolve any disputes or claims that arise. - Ensure timely and accurate documentation of all contractual changes and issues. - Compliance and Reporting: - Ensure compliance with all relevant regulations and standards. - Prepare regular reports on contract status and performance. - Maintain accurate records and documentation for all contracts. Qualifications: - Bachelor’s degree in Construction Management, Engineering, Business Administration, or related field. - Minimum of 5 years’ experience in contract management within the construction industry. - Strong knowledge of construction contracts, laws, and regulations. - Excellent negotiation, communication, and interpersonal skills. - Ability to manage multiple projects and priorities simultaneously. - Proficient in contract management software and Microsoft Office Suite. - Strong analytical and problem-solving skills. - Detail-oriented with a high level of accuracy. Preferred Qualifications: - Professional certification in contract management (e.g., CPCM, CCCM). - Experience with large-scale construction projects. - Familiarity with project management software (e.g., MS Project, Primavera). What We Offer: - Competitive salary and benefits package. - Opportunities for professional development and career advancement. - A collaborative and supportive work environment. - The chance to work on high-profile and challenging projects. The Storage Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: Sales Person Location: Hammersmith, London W6 0NB Hours: Full-Time Base Salary: £25,000 + Bonus - Are you seeking a vibrant, energetic, and rewarding workplace? - Do you want to work for a company that offers career progression? - Do you thrive in a sales environment? If so, our client is eager to hear from you! This is a fantastic opportunity to join a leading name in the residential and commercial floor sanding industry, soon to be recognized as one of the best places to work in the UK! The company strives to provide effortless and consistent service, nurture the entrepreneurial spirit, and uplift its workforce. They are committed to creating a superior office team that delivers exceptional services to clients across London. To succeed in this role, you will bring your strong work ethic, positive attitude, and previous sales experience. Based in the bustling heart of Hammersmith, the building is only a stone's throw away from the Hammersmith Underground Station. You will love coming to work in the avant-garde building with a vibrant working atmosphere, as well as visiting the coffee spots and restaurants surrounding it. What can you expect in return? - Incentive-based pay scheme, allowing you to earn more - Full-time employment with opportunities for flexible work schedules - Continuous coaching and training to help you develop your skills - Working in a comfortable and modern office in the heart of London - A company culture that values celebration, simplicity, and solutions, and deeply cares for its people - The building boasts a complimentary gym - Delightful Fridays where employees can enjoy free drinks and food Are you the right person for the job? - Experience in sales or a related field will be advantageous - You are an amiable, diligent individual who excels in small, collaborative teams - You enjoy working in a fast-paced office environment and are proficient with office technology - You are driven by performance-based rewards - the more effort you put in, the greater your returns - You take pride in delivering excellent customer service, punctuality, and top-quality work - You are an excellent problem solver, comfortable handling client queries and coordinating with partners - You will take on responsibility and manage appointments with clients and team partners - You are prepared to tackle each day's tasks enthusiastically and diligently - You value your clients, colleagues, and the company - You are adaptable, open to learning, and excited about new challenges Proficient with communication tools such as phone, email, and WhatsApp - What will your role look like? - Handling customer queries in a timely and professional manner - Administrative duties, such as data entry, inbound and outbound communications, and ensuring all information is up to date - Ensuring that service excellence is provided at all times with positive outcomes - Answering and recording all inbound calls and emails, including actions What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR.

Fun Fest Holiday Club Uxbridge Apply on Jobst Today Full–time and Part-time Fun Fest Holiday Club Manager Job Vacancy – Uxbridge Would you like to earn during the school holidays whilst working in a fun and exciting environment? Fun Fest Holiday Club invites an experienced and passionate Club Manager to lead a fantastic team, that will be placed in Uxbridge All people who are enthusiastic about filling up this vacant, please take a part in this Holiday Club Manager recruitment Key Responsibilities: · We are looking for an experienced and passionate Club Manager to lead a fantastic team. As Club Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with residents and guests. You will be responsible for leading the Club team to deliver an exceptional 5-star service and take pride in creating an unrivalled resident experience. · Working with the Operations Manager, you will develop, maintain and administer an annual plan of development for the Club. This includes budgets, marketing, events and identifying opportunities to maximise the use of the Club facilities. • Ensuring a high standard of physical, personal, emotional, social and intellectual care for all children in the club. • Supervision of and support to the team members within the club thereby implementing high standards of quality practices. • To be aware of and act in accordance with current legislation, good practice, club policies and procedures • The day-to-day management of the club including quality improvement, marketing and administration. • To promote the high standards of the club at all times to parents, staff and visitors • To report back to the Proprietor as required with information relating to finance, quality of the provision, marketing and anything else deemed necessary • Leading, coaching, developing and inspiring your front-line staff to deliver a 5-star experience every day.- The Commitment: This role is available for Mondays - Fridays of school holidays, excluding bank holidays, from 8.00am – 6.00pm per day. Flexible working arrangements may be available. We are looking for: Someone who loves to see children of all ages enjoying different activities and having fun. You’ll be friendly and approachable, with excellent communication and interpersonal skills. You will be able to work closely with the proprietor to ensure that the club organisation and administration is of the highest quality. · NVQ Level 3 qualification or above in Childcare. · Preferably 2 years’ experience working with children in a fast-paced environment, ideally in a management capacity. · Knowledge of Safeguarding · Experience of working in an Early Years setting (desirable) · Paediatric First Aid training (desirable) We are committed to safeguarding; all staff will be required to have a DBS check and references before starting. Specific Fun Fest Holiday Club training will be provided to successful candidates. About Fun Fest Holiday Club: Fun Fest Holiday Club is different because it offers children a choice about how they spend their holiday. There are over 50 activities including Mission Impossible, Beauty School, Pottery, Great Outdoors, Harry Potter Experience, Masterchef, Sports Action, Lego Creation and many more. As one of the leading companies in United Kingdom, Fun Fest Holiday Club offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Fun Fest Holiday Club also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and knowledge through the company programs. Please do not apply if you do not hold a Teaching and Childcare Qualification. Part-time hours: During the school Holidays Job Types: Part-time, 11 weeks of the year Salary: £15.00-£18.00 per hour Benefits: • Childcare • Company pension Schedule: • Monday to Friday Work remotely: • No COVID-19 precaution(s): • Remote interview process • Virtual meetings

Gaucho are looking for an experienced and passionate Griller to join one of our London restaurants! You will need to be experienced in working in a fresh food kitchen, and be extremely passionate about food. Our Griller will have experience working with beef, managing a team and following the brand specs perfectly. There is a lot of opportunity for progression, and we are looking for candidates who are good at working under pressure and committed. Key Responsibilities of the Griller • To possess strong operational and leadership skills with regard to both knowledge and operation. • To ensure daily, weekly and monthly cleaning duties are carried out as instructed by senior chefs. • To help and maintain a maximum yield in the kitchen in relation to the gross profit and wastage • To prepare the beef ready for service. • To cook the steaks during service to a high standard and liaise with other sections to ensure timely service. Requirements for Gaucho Griller • Experience working in a busy, high pressure kitchen environment • Have a genuine passion for working with fresh food • Experience managing a small team Training and benefits • 50% off your bill at all Gaucho and M Restaurants • Industry Apprenticeship opportunities, cycle to work scheme and access to our employee discounts platform   • Ongoing training with the Executive Chef and Group Head Griller • Career development and progression

Abacus Ark Nursery is a privately owned nursery school. This position will be based in Clapham Junction. We have a child focused team who really care about the well-being and development of their key children. This full time (40 hours per week) role is worked over 4 days (meaning 3 days off per week). You will be responsible for the daily care and development of children in one our age groups depending your experience. The roles will cover the following rooms, Baby Room, Pre-school and Toddlers. Our nursery practitioners are responsible for the following areas; - design and implementation of the daily routine in line with the EYFS including bespoke planning for individual child needs - reviewing risk assessments and daily checklists to ensure a safe environment - managing all elements of daily routine to ensure safety standards are met i.e. permission forms, outside risk assessments, allergy needs - regular and accurate assessment of children's learning outcomes in comparison to the EYFS achievement standards and progress trackers - continual feedback and communication with parents via our parent portal, face to face and at parent information evenings - supporting senior management to ensure that tasks relating to day to day management of nursery are completed - support of more junior team members to ensure they are confident and understand their roles within the classroom - motivating and engaging team to ensure the best possible environment for children to learn If this sounds like you, please read on to see our benefits; - 32 days holiday (20 days holiday + 4 personal days + 8 bank holidays) - Access to Perk Box (free movie tickets, coffees, phone insurance, holidays, meals, food, entertainment and much more) - Health Shield medical cash back scheme (valued over £1,000) - Training in Paediatric First Aid, Safeguarding Children and Food Handling, with options to be placed on more advanced courses. - Your DBS paid for by the company - Partnering with fully qualified and experience teachers so you can learn on the job If you are interested in applying with Abacus Ark you must be able to satisfy the following criteria: - ability to obtain a clear DBS check - provide details for 3x referees - Level 3 CACHE / NVQ in childcare (above / equivalent) The nurseries are open 50 weeks a year from 7:30am-6:30pm Monday-Friday. Job Types: Full-time, Permanent Work Remotely No Salary: £26,000.00-£31,000.00 per year Job Types: Full-time, Permanent Benefits: - Additional leave - Company events - Company pension - Cycle to work scheme - Discounted or free food - Employee discount - Employee mentoring programme - Health & wellbeing programme - Referral programme - Store discount Schedule: Monday to Friday School type: Day nursery Preschool Private nursery school Ability to commute/relocate: London, SW18 1FZ: reliably commute or plan to relocate before starting work (required) Experience: Nursery: 3 years (preferred) Licence/Certification: DBS or are you on the update service (preferred) Work authorisation: United Kingdom (required) Work Location: In person

JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey... ABOUT US Wotton House Hotel is not just a place to stay; it's an experience. Set amidst lush landscapes and historic charm, our hotel offers a unique blend of luxury and tranquillity. As we continue to redefine hospitality standards, we are on the lookout for a skilled HR Manager who can contribute to our commitment to excellence. THE ROLE Are you a seasoned HR professional with a passion for hospitality and a keen eye for talent? Wotton House Hotel, a luxurious destination nestled in the heart of Dorkin, Surrey is seeking a HR Manager to join our vibrant team. As the HR Manager, you will play an important role in creating a positive work culture and ensuring the smooth functioning of our human resources operations within the hotel. Your responsibilities will include: Talent Acquisition: Lead recruitment efforts to identify and attract top-tier talent that aligns with our hotel's values and standards. Employee Relations: Create and maintain a positive work environment by handling employee relations, conflict resolution, and fostering a culture of open communication. Training and Development: Implement training programs to enhance employee skills and ensure continuous professional development. Induction: Develop and refine our induction process to ensure new employees feel welcomed, informed, and prepared from day one. Create engaging orientation sessions that encapsulate our values, operational standards, and the unique culture of Wotton House Hotel. Performance Management: Oversee performance appraisal processes and work with department heads to address performance-related issues. Payroll: Support the payroll function to ensure accurate and timely compensation for all staff. Stay updated on legislation affecting payroll and implement best practices to maintain compliance and efficiency. REPORTING STRUCTURE AND SUPPORT You will report directly to the General Manager, providing regular updates and insights on HR operations and employee relations. As part of the RBH family, you'll have access to a supportive network, including the central management team and the Divisional HR Manager. This structure ensures guidance, best practices sharing, and assistance from experienced professionals across our wider HR team. QUALIFICATIONS To be successful in this role, you should possess: Proven experience as an HR Manager in the hospitality industry. Strong knowledge of HR best practices, labour laws, and regulations. Excellent communication and interpersonal skills. Demonstrated ability to lead and inspire a diverse team. Solid understanding of talent acquisition, employee engagement, and retention strategies. RECRUITMENT PROCESS Application closing date April 5th. First stage interviews are scheduled to start week commencing 8th of April, to be held in person at Wotton House Hotel with the General Manager. Feedback and next steps will be communicated to candidates moving forward in the process. Our aim is to extend job offers by the 18th of April. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Access to company wellbeing programmes Annual company events Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us. #LifeatRBH Think you know what Scottish luxury looks like? Think again. Situated in the historic India Buildings, Virgin Hotels Edinburgh is reimagining the Old Town, marrying its iconic Victorian architecture with distinctive, contemporary design. Inside the hotel, you’ll experience a world that revolves around you – from our signature chamber design to numerous drinking, dining and entertainment options that you’ll never want to leave. When you do venture out, you’ll find Edinburgh’s top attractions in walking distance. Fancy a stroll around Edinburgh Castle? Easy – it’s only 4 minutes away. Want to snap Victoria Street for your Insta? No sweat, it’s on your doorstep. Buckle up, we put you so close to history it’s basically time travel.

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary We are excited to be looking for a brand new team of Inbound Call Centre Agents. Based in our Liverpool City Centre office we provide excellent customer service to our customers all year round. Full training provided and supportive Team Managers to help you along the way. We don’t want you to just give our customers an outstanding first impression, you are the perfect introduction to our long standing commitment to providing exceptional customer service. With the help of a dedicated training team you will be taught everything there is to know about this job as well as receiving ongoing support throughout your career at MyCSP. Core Duties/Responsibilities As an Enquiry Centre Pension Administrator you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers, you will be expected to listen, deliver and care on every single interaction. Handle customer enquires across various channels, including telephone, written correspondence, email, social media, secure messages and web/live chat. Endeavour to provide a seamless and effortless experience to customers when dealing with complex queries. Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience. Have the customer at the heart of everything you do. Be proud of the service that you offer and strive to do everything you can to help – be willing to go the extra mile. Take ownership of issues and see them through to resolution. Communicate in an open and honest way. Treat all customers and colleagues with respect. Treat all customers and colleagues as individuals. Understand that customers have different needs and some are vulnerable. Treat customers fairly. Pay attention and ensure that all requests are acted upon and all details are accurately recorded. Aim to resolve the customer’s query at first point of contact. Recognise when a customer needs to be assisted further by a senior colleague and escalate accordingly. Identify opportunities for improving the customer experience and ensure that you raise these through the customer improvement team evidencing the benefit to both our customers and the business. Have a want to support and mentor new members of staff through, buddying, floor walking and sharing best practice. Be willing to attend and participate in any training that is offered to you, to include up skills, external training and regulatory training. Complete all the necessary regulatory MyCSP learning modules within the stated time-frames and ensure that you apply these to your role. Don’t make false promises – do what you say you will do. Make it your mission to make a first impression that will be a lasting impression. Participate in team huddles. The ability to move and work on a variety of different product offerings Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Enjoy interacting with people. Care about your customers and colleagues. Has a positive “can-do” attitude. Can demonstrate patience, empathy and compassion when required. Have good listening & communication skills. Have the ability to remain calm and professional in difficult and challenging situations. Can relate to your customers emotional needs. Listen to your customer (their expressions, behaviour and words used) to help identity when your customer is dissatisfied. Can be flexible when required. Reliability. You are a team player. Always striving to do the right thing. Applicants must have resided in UK for at least 5 years Treat people as you expect to be treated yourself. Be human and add a personal touch and ensure you identify every one of your customer’s individual needs. What we offer: 28 days holiday + Bank Holidays Performance related bonus Eye Care Vouchers Life Assurance MyCSP Discount- 7.5% off major retailers Annual Dividend

Position: Office Manager Location: [Wakefield] Company: SRK Pro Logistics Group Ltd Employment Type: Full-Time About SRK Pro Logistics Group Ltd SRK Pro Logistics Group Ltd is a leading logistics and supply chain management company committed to providing innovative and efficient logistics solutions to businesses worldwide. Our expertise spans across transportation, warehousing, distribution, and supply chain management, ensuring that our clients' goods are handled with the utmost care and precision. Job Summary As an Office Manager at SRK Pro Logistics Group Ltd, you will be the backbone of our office operations, ensuring that our administrative processes run smoothly and efficiently. You will play a crucial role in maintaining a productive work environment, managing office resources, and supporting our team to achieve operational excellence. Key Responsibilities Office Administration: Oversee daily office operations to ensure efficiency and productivity. Manage office supplies inventory and place orders as necessary. Ensure the office is well-maintained, organized, and clean. Handle incoming and outgoing correspondence, including mail, emails, and phone calls. Team Support: Assist in the onboarding process for new employees, including orientation and training. Coordinate with HR to manage employee records and schedules. Plan and organize company events, meetings, and conferences. Provide administrative support to executives and other staff as needed. Financial Administration: Manage office budget and expenses, ensuring cost-effectiveness. Process invoices, expense reports, and reimbursements. Liaise with the accounting department to ensure timely and accurate financial reporting. Facilities Management: Coordinate with vendors and service providers for office maintenance and repairs. Ensure compliance with health and safety regulations. Manage office security, including access control and emergency procedures. Technology and Systems: Oversee the maintenance and management of office equipment and technology. Ensure that the office's IT infrastructure is functional and up-to-date. Coordinate with IT support for troubleshooting and technical issues. Communication and Coordination: Serve as the main point of contact for internal and external communications. Facilitate effective communication between different departments. Ensure that company policies and procedures are clearly communicated and adhered to. Qualifications Bachelor's degree in Business Administration, Management, or a related field. Proven experience as an Office Manager or in a similar administrative role. Excellent organizational and time-management skills. Strong communication and interpersonal abilities. Proficiency in MS Office and familiarity with office management software. Ability to handle confidential information with discretion. Strong problem-solving skills and attention to detail. Benefits Competitive salary and performance-based bonuses. Comprehensive health and wellness benefits. Opportunities for professional development and career growth. Supportive and collaborative work environment. Flexible working hours and work-from-home options.

We are recruiting for a fluent German and English speaking Client Services Operations Specialist, preferably with SAP Order Management experience to actively manage client accounts. Candidates must have the right to live and work in the UK. Key Activities Your role will involve active management of several client accounts within a specific region, including the set up and amendment of master data, processing orders, shipments, complaints, and queries. You’ll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy. When required, you will also support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing, and answering general order-related customer queries. Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role. You will liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business. You will actively participate in cross-functional initiatives and meetings, to help you understand additional customer and business needs Experience required: Experience of SAP Order Management is preferred Fluency, written and spoken German and English are essential Experience of export in either a customer service or logistics background is preferred Competent in the use of Microsoft Office tools Working knowledge of Quality Management Systems and their function and usage in a regulated environment is preferred Business knowledge in relation to finance and distribution process and how this relates to client services Minimum 2 years’ logistics, supply chain or client services experience in a business-to-business environment Experience within the pharmaceutical, medical device or healthcare sectors or heavily regulated environments would be preferred At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential. We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.

Bright Courtyard Club London is a contemporary Chinese restaurant located in the iconic building at 43-45 Baker Street. Conveniently situated within walking distance from the popular Mayfair area and the vibrant Marylebone High Street, our establishment exudes sophistication, fashion, and discretion. Since our inception in autumn 2011, we have been dedicated to providing our guests with an unparalleled all-day grazing experience, specializing in authentic dim sum, modern Cantonese, and traditional Shanghai cuisine with a twist. We are seeking a meticulous and dedicated Accounts Clerk to join our team. The successful candidate will be responsible for maintaining accurate financial records, ensuring compliance with legal requirements, and supporting the overall financial operations of our restaurant. Key Responsibilities: Maintain and update accounting records, including journals, ledgers, and other financial documents. Process invoices, receipts, payments, and manage accounts payable and receivable. Conduct regular bank reconciliations and ensure the accuracy of financial data. Assist in the preparation of monthly financial statements and reports. Manage petty cash transactions and ensure proper documentation. Support the payroll process by maintaining accurate employee records and processing timesheets. Assist with budget preparation and financial planning. Ensure compliance with relevant financial regulations and standards. Provide administrative support to the finance team as required. Qualifications and Skills: Proven experience as an Accounts Clerk or in a similar role. Proficiency in accounting software and MS Office Suite, particularly Excel. Strong attention to detail and excellent organizational skills. Knowledge of basic bookkeeping and accounting principles. Ability to handle sensitive, confidential information with discretion. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. A relevant qualification/degree in accounting, finance, or a related field is preferred. Proficiency in the Chinese language is highly preferred, as the job involves communication with Chinese suppliers and business partners.

Sage and Poppy is an exciting new coffee shop set to open its doors in early 2024. We are passionate about providing our customers with a unique and exceptional coffee experience. Our mission is to create a welcoming environment where people can enjoy high-quality coffee and a sense of community. Position: Head Barista Job Summary: As the Head Barista at Sage and Poppy, you will play a pivotal role in shaping the coffee culture and customer experience. We are seeking an experienced and enthusiastic individual with a strong background in coffee preparation, customer service, and inventory management. The Head Barista will be responsible for leading the coffee bar team, ensuring exceptional service, and managing the ordering and inventory of coffee-related supplies. Key Responsibilities: Coffee Preparation and Service: Craft and serve a variety of high-quality coffee beverages in accordance with company standards. Train and mentor barista staff in the art of coffee preparation and customer service. Team Leadership: Lead, inspire, and motivate the coffee bar team to deliver outstanding service. Create a positive and collaborative work environment. Inventory Management: Monitor and manage coffee bean inventory, ensuring freshness and quality. Place orders for coffee beans, syrups, and other related supplies to maintain adequate stock levels. Quality Control: Implement and maintain quality control measures to ensure consistency in coffee preparation. Conduct regular tastings and evaluations to identify areas for improvement. Customer Engagement: Interact with customers to enhance their experience and build a loyal customer base. Gather feedback and make recommendations for improvements. Qualifications: Minimum of 2 years of experience as a barista, with a proven track record in coffee preparation and customer service. Previous experience in a leadership or supervisory role within a coffee shop. Strong knowledge of different coffee brewing methods and techniques. Excellent communication and interpersonal skills. Requirements: Passion for coffee and a commitment to delivering an exceptional customer experience. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Flexibility to work weekends and holidays as needed. Proficiency in inventory management and ordering processes. Benefits: Competitive salary commensurate with experience. Opportunities for career growth and advancement. Employee discounts on coffee and other products. If you are a skilled barista with leadership experience and a passion for coffee, we invite you to join our team and contribute to the success of Sage and Poppy. Apply now by submitting your resume and cover letter detailing your relevant experience and why you are the ideal candidate for the Head Barista position. We look forward to welcoming you to our coffee-loving community!