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Retail & Hospitality Manager The Secret Truffletier – Woolmer Green, Hertfordshire Since 1911, The Secret Truffletier has crafted exceptional Swiss chocolate with passion, heritage and precision. From our boutique home in Woolmer Green, we offer luxury chocolate experiences, elegant Afternoon Teas, artisan coffee and beautifully curated gifts. As our business continues to grow, we are seeking an exceptional Boutique Hospitality Manager to lead our shop, café and chocolate experience operations. This is not a standard café management role. This is a leadership position within a destination experience business. The Role You will be responsible for the daily operation, team leadership and guest experience across our boutique café, shop and chocolate experiences. You will lead a team of 9 (including weekend & seasonal staff) and ensure that every guest interaction reflects the quality, warmth and refinement of The Secret Truffletier brand. Key Responsibilities Guest Experience & Standards • Lead from the front as a host and brand ambassador, • Deliver exceptional service across café, retail and experiences, • Oversee Afternoon Teas, chocolate workshops and fondue experiences, • Manage, train and motivate staff, • Lead weekend operations (our busiest and most important trading period), • Set clear expectations for service, presentation and behaviour, • Oversee daily opening/closing procedures, • Resos management, responding to customers email & phone, • Updating Shopify with products and pricings and barcodes., • Manage rotas, staffing levels and holiday planning, • Ensure compliance with food hygiene and safety standards, • Maintain exceptional cleanliness and organisation throughout Commercial Performance • Drive sales across retail, café and experiences, • Maximise bookings for workshops and Afternoon Teas, • Monitor stock levels, ordering and wastage control, • Maintain a luxury boutique feel at all times, • Ensure displays, packaging and presentation meet brand standards This role suits someone who combines hospitality leadership with natural hosting ability. You are: • A confident leader who enjoys developing a team, • Highly organised with strong operational control, • Passionate about delivering premium customer experiences, • Detail-focused with high personal standards, • Calm under pressure, especially during busy weekends, • Previous management experience in café, hospitality or retail, • Strong leadership and team management skills, • Experience delivering high-quality customer service, • Experience in premium or boutique environments, • Events, experiences or hospitality-led retail background 40 hours per week • 5 days out of 7 (weekends essential)

Waiting Staff - Part Time - Bishop's Stortford Waiting Staff - Prezzo Italian "Put Your Heart into It" up to 12.71 per hour, plus tronc/tips, commission & perks! Are you ready to put your heart into every guest experience? At Prezzo Italian, we're looking for passionate Waiting Staff who thrive in a vibrant, fast-paced environment where every moment matters. Join us and be part of a team that lives and breathes our HEART culture - creating unforgettable dining experiences with warmth, pride, and purpose. Whether you're setting the tone at the door or serving with pride and precision, your role is all about bringing people together and putting your heart into every moment. What You'll Do: • Make every guest feel welcome, valued, and special from the moment they walk through the door., • Take pride in your service, ensuring every table is looked after with care and attention to detail., • Build genuine connections with guests and teammates, creating a sense of belonging., • Keep your section clean and organised, maintaining high hygiene standards., • Confidently recommend dishes, drinks, and extras to enhance the guest experience and increase average spend., • Embrace feedback, grow your skills, and bring energy and positivity to every shift., • Always follow food safety and health & safety procedures., • A genuine passion for hospitality and making people feel at home., • Strong communication skills with a warm, friendly personality and a genuine desire to help others., • Ability to stay calm and focused in a fast-paced environment., • Experience in a customer-facing role is a plus, but not essential - we'll train the right attitude., • Confidence in talking about food and drink, with a willingness to upsell., • Access structured training and clear career pathways to advance your skills and career., • Enjoy competitive pay, tronc/tips, commission, benefits, and recognition for your dedication and hard work., • Flexible shifts and a supportive environment to help you balance work with personal life., • Perks that matter - like free meals on shift, big discounts for you and your loved ones, your birthday off, well-being support, and access to exclusive hospitality rewards.

A reputable hotel management group seeks a dedicated Night Porter for the Mercure Hatfield Oak Hotel.

Brocket Hall is seeking a dedicated and dynamic Events Manager to join our talented team at one of the UK's most prestigious estate venues. This role offers the opportunity to lead and oversee a diverse range of events, from weddings and corporate functions to golf tournaments and private dining experiences. As the Events Manager, you will be responsible for curating exceptional experiences for our guests, ensuring that each event reflects the elegance and grandeur of Brocket Hall. Your role will involve working closely with clients to understand their vision, coordinating all operational aspects, and managing a team to ensure flawless execution. If you have a passion for event planning, a keen eye for detail, and exceptional organizational skills, we invite you to apply and help create unforgettable memories for our guests. Responsibilities Plan, coordinate, and execute a wide range of events, ensuring that all details are handled meticulously. Take ownership in delivering all internal Brocket Hall events to an exceptionally high standard, on time and on budget Serve as the primary point of contact for clients, managing their requirements and expectations throughout the event planning process using the approved work flows Collaborate with the culinary team to design customized menus that align with event themes. Manage and supervise event staff, providing training and guidance to ensure exceptional service during events. Accountability on rota management ensuring all staff schedules are set within company budgets and parameters Be a proactive member of the hospitality team fulfilling FOH shifts as per the needs of the business Attend external marketing events, career fairs and exhibitions to represent Brocket Hall. Develop and maintain strong relationships with vendors, suppliers, and other partners to ensure seamless event delivery. Monitor budgets and manage expenses to achieve profitability targets while delivering high-quality experiences. Conduct post-event evaluations to gather feedback, assess successes, and identify areas for improvement. Stay up to date with industry trends to continuously enhance event offering and guest experiences. Work collaboratively with the marketing team to promote events and drive engagement.Requirements Proven experience as an Events Manager or similar role within the hospitality or events industry. Strong organizational and project management skills, with the ability to multitask and prioritize effectively. Exceptional customer service and communication skills, capable of building rapport with clients and team members. Problem-solving mindset with a proactive approach to overcoming challenges. Strong understanding of fine dining and casual dining to compliment a wide range of event knowledge across all event functionalities. Demonstrated ability to work under pressure and meet tight deadlines. Strong negotiation skills to secure favourable terms with vendors and suppliers. A creative mindset with a keen eye for detail and aesthetics. Flexibility to work evenings, weekends, and holidays as required by event schedules. Relevant qualifications in event management, hospitality, or a related field are advantageous.Benefits Pension Plans Training & Development Enrolment in Brocket Hall staff benefits program Complimentary use of golf facilities

Commis Chef Welwyn, Hertfordshire Up to £30,000 per year + benefits Permanent, Full-Time Live-in accommodation available (£100 per week) A well-established, independent countryside hospitality venue set within a working farm environment, offering a collection of dining spaces, events, and guest experiences. Known for its focus on sustainability, fresh seasonal produce, and high-quality food, the kitchen takes pride in delivering dishes that reflect both creativity and strong foundations. An exciting opportunity is available for a Commis Chef to join a passionate and supportive kitchen team. This Commis Chef role is ideal for someone at the early stages of their career who is looking to develop their skills within a professional and structured brigade. As a Commis Chef, you will gain exposure to fresh food preparation, service standards, and kitchen organisation while working alongside experienced chefs. The Commis Chef will play an important role in supporting the senior chefs with daily kitchen operations, ensuring consistency and maintaining high standards. This Commis Chef position offers excellent progression opportunities for someone eager to learn and grow within a quality-driven environment. Key Responsibilities * Support senior chefs with food preparation and service. * Assist in maintaining high standards of presentation and consistency. * Ensure your section is clean, organised, and fully prepared for service. * Follow all food safety, hygiene, and HACCP procedures. * Learn different sections of the kitchen to build overall capability. * Work collaboratively with the team to deliver a smooth service. Key Requirements * Previous kitchen experience is beneficial but not essential. * A genuine passion for food and hospitality. * Strong willingness to learn and develop as a chef. * Good organisation and attention to detail. * Ability to work well under pressure in a fast-paced environment. * Positive attitude and strong team ethic. This is a fantastic opportunity for a Commis Chef to join a progressive kitchen where training, development, and progression are genuinely supported. The Commis Chef role offers the chance to build a strong foundation in a respected hospitality environment while working with quality ingredients and a motivated team. If you are a driven Commis Chef looking to take the next step in your career, this position offers both stability and long-term growth. To apply, please send your CV in English (Word or PDF format only)

Floor Manager Hertfordshire Up to £32,000 + Tronc Permanent Live-in not available A unique independent luxury venue in Hertfordshire is recruiting a Floor Manager to join its fast-paced Granary Kitchen. This is an exciting opportunity to be part of a diverse hospitality business with multiple restaurants, events spaces, a hotel, and a strong focus on sustainability and guest experience. The Floor Manager will play a key role in leading the front-of-house team, ensuring smooth day-to-day operations and delivering high standards of service. This role suits a hands-on and motivated hospitality professional who thrives in a busy environment and enjoys developing a team. The Granary Kitchen is a casual, quick-service dining space serving breakfast, lunch, coffees, and cakes, open 7 days a week. With most services finishing by 6pm, this role offers a better work-life balance with minimal late evenings. Key Responsibilities: Oversee the day-to-day running of the restaurant, ensuring excellent service standards at all times. Lead shifts, delegating tasks and supporting the team during busy service periods. Set and maintain high standards of efficient, fast-paced service. Train, mentor, and develop team members to achieve consistent excellence. Work towards and support budgetary targets. Liaise closely with the kitchen team regarding menus, feedback, and bookings. Handle guest queries and resolve any issues professionally. Monitor rotas to ensure correct staffing levels. Maintain high standards of cleanliness and hygiene throughout the restaurant.Key Requirements:Previous experience in a hospitality management role within a fast-paced environment. Strong leadership skills with a hands-on approach. Ability to train and develop team members effectively. Flexible and adaptable to the needs of the business. High standards of presentation and professionalism. Willingness to work varied shifts across 5 days from 7. Benefits: Competitive salary package plus participation in a tronc system. Holiday entitlement increasing with length of service. Medicash healthcare plan. Staff discounts across multiple on-site restaurants. Free meals provided while on duty. Friends and family accommodation rates. Ongoing training and development opportunities. This is a fantastic opportunity for a Floor Manager looking to join a progressive hospitality business that values its people, product, and guest experience, with real opportunities for growth and development. TPBN1_UKCT

Deputy Retail & Hospitality Manager The Secret Truffletier Woolmer Green, Hertfordshire Since 1911, The Secret Truffletier has crafted exceptional Swiss chocolate with passion, heritage and precision. From our boutique home in Woolmer Green, we offer luxury chocolate experiences, elegant Afternoon Teas, artisan coffee and beautifully curated gifts. As our business continues to grow, we are seeking a hands-on Deputy Retail & Hospitality Manager to support the leadership of our boutique café, shop and chocolate experience operations. This is not simply a supervisor role. This is a key support leadership position within a destination experience business. The Role of Deputy Retail & Hospitality Manager You will work closely with the Retail & Hospitality Manager to ensure the seamless day-to-day running of the boutique. You will act as the second-in-command , leading shifts, supporting the team, and stepping into full management responsibility in the Managers absence. You will play a critical role in maintaining standards, delivering exceptional guest experiences, and supporting commercial performance. Key Responsibilities Guest Experience & Standards Lead shifts as a host and brand ambassador Deliver exceptional service across café, retail and experiences Support the delivery of Afternoon Teas, chocolate workshops and fondue experiences Ensure every guest interaction reflects warmth, quality and attention to detail Handle customer queries and resolve issues professionally Team Support & Leadership Support training and onboarding of staff Lead by example in service, presentation and attitude Supervise team performance during busy periods, especially weekends Provide feedback to the Manager on team development and performance Help maintain a positive, motivated and professional team environment Operations Take responsibility for opening and closing procedures when required Assist with rota implementation and daily staffing adjustments Manage reservations, emails and phone enquiries Support Shopify updates (products, pricing, barcodes) Ensure food hygiene, safety and cleanliness standards are consistently met Maintain organisation across café, retail and experience areas Commercial Support Drive sales through excellent service and product knowledge Upsell retail products, experiences and Afternoon Teas Support stock control, replenishment and waste reduction Assist with visual merchandising and product displays Monitor daily performance and report insights to the Manager Brand & Environment Uphold the luxury boutique feel at all times Ensure displays, packaging and presentation meet brand standards Maintain attention to detail across all customer-facing areas Support continuous improvement of the guest experience Who Were Looking For This role is ideal for someone ready to step up into management or currently working as a strong supervisor or assistant manager. You are: A natural team leader who enjoys supporting others Highly organised and proactive Passionate about delivering premium customer experiences Detail-oriented with high personal standards Confident taking responsibility in a fast-paced environment Calm and solutions-focused under pressure Essential Experience Previous experience in hospitality, café or retail environments Experience in a supervisory or senior team member role Strong customer service skills Ability to lead shifts and manage a team Weekend availability (FridaySunday essential) Desirable Experience in premium or boutique environments Exposure to events, experiences or hospitality-led retail Interest in chocolate, coffee or artisan food Hours 40 hours per week 5 days out of 7 (weekends essential) TPBN1_UKCT

Assistant Manager Were looking for a motivated and people-focused Assistant Manage r to join a friendly, well-run gastro pub. This is a fantastic opportunity for someone who enjoys creating a welcoming atmosphere, supporting a team, and delivering great guest experiences in a relaxed, quality-led environment. The perks and benefits of the Assistant Manager: Competitive salary plus tips and profit share Generous staff discounts on food and drink Additional discounts across hospitality venues and high street brands Career development Structured training and progression opportunities Ongoing learning, both in-house and externally Real opportunities to grow within the business Enhanced sick pay Maternity & paternity benefits Access to mental health and financial wellbeing support Life assurance and enhanced pension contributions Extras youll love: Team events and annual staff party Referral bonuses for introducing new team members Flexible access to your earnings Long service rewards and recognition A Company with Values What Youll Be Doing as our Assistant Manager: Supporting the General Manager in the day-to-day running of the pub Leading shifts and ensuring smooth, consistent service Creating a positive, inclusive environment for both team and guests Training and developing team members Helping drive standards, performance, and guest satisfaction Be part of a business that cares about sustainability, community involvement, and creating a positive workplace culture. Youll have the chance to contribute ideas and be part of something meaningful beyond day-to-day service. TPBN1_UKCT

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. We're here to be our guests' launching and landing pad. Our jobs aren't just about giving guests a smooth check-in and check-out.

The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by s

The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Holiday Inn London West Hotel is a 4* Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Guest Service Assistant to join our Food & Beverage Depart

The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

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In this dynamic role, you will craft unforgettable experiences for guests, ensuring every order shines.

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Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. This role reports directly to the Guest Service Manager. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Ser

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A Day in the Life of a Guest Service Assistant at Voco London Marylebone. Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions. Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running

To receive, confirm and process reservations for the hotel.To assist in compilation of statistical data pertaining.To handle inquiries and obtain correct information regarding details of reservation.To answer, confirm and process reservation requests.To ensure all information pertaining to reservati

Hilton is looking for a Guest Services Manager for their location in Hilton Cambridge City Centre. This full-time role involves ensuring exceptional guest experiences by managing front office operations and responding to guest queries effectively. The ideal candidate should have previous managerial

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The role involves ensuring excellent customer service, leading the service team, and maintaining quality standards. This is an opportunity to contribute significantly to the team's success and enhance the guest experience. Ideal candidates should demonstrate leadership, customer service skills, and

This role requires providing exceptional service to residents and guests, performing doorman and porter duties, and covering the Concierge desk as needed.

Informs guests about formalities, any special conditions relating to their stay and the services available. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. Our ranges of serviced apartments have

Informs guests about formalities, any special conditions relating to their stay and the services available. Adagio adapts to suit all guestsneeds. Welcomes all guests as soon as they arrive with care and attention, with a personalised approach.

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. This role reports directly to the Guest Service Manager. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Ser

A leading garden centre retailer is seeking a Customer Service Assistant for their Frilford restaurant. This full-time role involves greeting guests, serving food and drinks, and maintaining food hygiene standards.

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A leading hospitality provider in the United Kingdom seeks a Restaurant Manager to oversee restaurant operations and lead a team dedicated to delivering exceptional guest experiences. Benefits include special hotel rates, recognition schemes, and ongoing training programs, ensuring both guest and te

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A luxury resort in the UK is seeking a Food and Beverage Assistant to support its restaurant and banquet service. The role includes assisting in food preparation, providing excellent customer service, and maintaining high cleanliness standards.

This role involves managing guest check-ins and check-outs, providing attentive service, and ensuring smooth night operations.

The Rspb is looking for a Café Assistant in Titchwell, England, for a permanent part-time role of 15 hours per week.Responsibilities include preparing drinks, cooking food, cash handling, and maintaining cleanliness.Candidates should have catering experience, excellent communication skills, and a p

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Responsibilities include welcoming guests, providing drinks service, and maintaining high standards of safety and service. A prominent hotel management company in the UK is seeking a dedicated Nights Guest Service Assistant. This role is essential in providing safe and memorable experiences for gues

Ideal candidates should have supervisory experience in food and beverage, a passion for service, and strong leadership skills. Join our team to help create memorable experiences for our guests. In this hands-on role, you will support the Food & Beverage Manager in daily operations, lead by example,

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A Day in the Life of a Guest Service Assistant at our Hotel. Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable. Strong communication skills, comfortable chatting with guests and coordinating with team members.

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Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. This role reports directly to the Guest Service Manager. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Ser