Head of customer experience jobs in Bath - Page 2Create job alerts

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. You can work with customers to deliver excepti

Professional demeanor: You present yourself professionally and courteously, ensuring your communication and approach align perfectly with our elegant centres and premium client experience. As part of our Operations team, you will provide an exceptional, seamless experience for our clients and their

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. The ideal candidate will have significant leadership experience, a strong understanding of housing services, and the ability to build relationships with diverse stakeho

Borough Kitchen is seeking a Customer Service Manager to enhance their online customer experience in the UK. Ideal candidates will demonstrate strong retail or eCommerce experience, excellent communication skills, and a genuine passion for customer service and quality products.

Successful candidates will have 5 years of relevant experience, a track record of process building, and a startup mentality. Fleek is seeking a People Ops & Workspace Manager based in London to take ownership of company operations, ensuring efficient payroll, benefits management, and an inspiring of

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. You'll strengthen clear principles for delivering high‑quality support at scale – balancing efficiency, quality, and the customer experience that's

A competitive salary and various employee benefits are offered, including 35 days vacation and training opportunities. A prominent hotel chain in Bath is seeking a Head Housekeeper to lead the housekeeping team, ensuring exceptional cleanliness and guest satisfaction. This role includes managing bud

The ideal candidate will have experience in office management and a proactive approach to problem-solving. Checkatrade is seeking a Workplace Experience Lead to oversee our London HQ and Lakeside office, ensuring a vibrant and productive workspace for employees. Checkatrade offers competitive salary

You will ensure customer needs are exceeded, providing fast service and managing customer accounts. Besides a vibrant workplace, Booker offers various benefits including discounts and a retirement savings plan. Booker Group plc seeks a Branch Assistant in Peterborough to support the Customer Service

Care Concern Group is seeking a Head of Hospitality to oversee dining, cleanliness, and the overall resident experience across care homes in the UK. The position requires senior leadership experience in hospitality operations, a strong understanding of CQC standards, and exceptional communication sk

Octopus Electric Vehicles is seeking an experienced leader to manage its Client Onboarding team in London on a full-time, hybrid basis. This role offers an exciting chance to contribute towards a sustainable future.

MBM Executive Travel Recruitment is seeking a Customer Experience Lead to shape and deliver an outstanding end-to-end customer journey for a London-based transport company. The ideal candidate will have strong experience in customer experience within transport or hospitality, with a focus on data-dr

We are looking for a Head of Experience Design to join On's newly formed AI Lab. We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. As a small team we are all required to contribute to every phase of ideation from re

Excellent team management and leadership skills with experience of managing a department of at least circa 30 staff. Ensure delivery of the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, telephony and desktop infrastructures. Lead the team

The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management - Employee Experience. Significant e

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence. Candidates should possess significant exper

MARTENS is seeking a Head of Global Customer Service to lead the customer service strategy and enhance the consumer experience. The ideal candidate possesses deep knowledge of customer service operations, a proven record in leadership, and strong problem-solving skills. This pivotal role involves de

As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned with consumer standards. Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent bas

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

A leading software company in Greater London seeks a Global Head of Employee Communications to develop and implement an employee communications strategy. The ideal candidate will have experience partnering with HR and business leaders to enhance the employee experience, navigating complexity, and in

Gymbox - Head Office is looking for a dynamic General Manager to lead one of London’s coolest gyms. You will oversee all important aspects of the club, including operations, service, and team development.

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. Candidates

The ideal candidate will have strong experience in D2C markets and the ability to connect customer support initiatives to revenue and retention. A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. The position

Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. Candidates should possess strong leadership skills and a commitment to customer experience. The role offers a competitive salary of £72,252 and various employee benefits.

The Royal College Of Speech and Language Therapists (RCSLT) is seeking a Head of Membership to lead the membership function, ensuring high-quality experiences and effective member support.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig

The ideal candidate brings over 5 years of product management experience, including managing teams and driving complex initiatives in payments. A leading payment solutions provider in Greater London is seeking a Lead Product Manager for Payments Experience. The position emphasizes customer-centric s

At Lyrebird, we don’t just write code — we help shape the future of the human experience. Proven record of building greenfield delivery functions into scalable operations. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of excepti

To define and deliver a product experience worthy of frontier intelligence, and to make sure the world knows about it. Experience operating at multiple altitudes: from vision‑level conversations with founders and leadership down into the details of a specific flow or interaction. Lead projects foc

Responsibilities include shaping service design practices, managing senior stakeholders, and delivering on customer experiences. In this hybrid role, you will lead a high-performing team of Business Analysts and Service Designers, driving operational excellence and commercial impact. Ideal candidate

A global sports innovation company in Greater London is seeking a Head of Experience Design to lead a cross-functional team focused on shaping the future of AI-driven digital experiences. Applicants should have a significant track record in defining customer experiences and problem spaces, alongside

AON is seeking a Head of Client Management-Employee Experience based in London. This hybrid role involves defining and improving the client management discipline across Aon’s Employee Experience business. Candidates should have significant experience in client management or related fields, along w

Tech-Forward: You have a vision for how AI can handle thousands of users without linear headcount growth. Our vision is to power and empower millions of businesses with our software. Act as the Voice of the Customer to the Product team to influence the roadmap.

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives. The ideal candidate should have a strong digital background, extensive experience in Ecommerce and

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

The Head of Production leads the delivery of SWAMP’s most ambitious work—turning bold creative ideas into unforgettable, real-world experiences. SWAMP is also the only brand experience agency with its own Originals department - creating unique, ticketed experiences for the general public. You’

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Someone who likes to think outside the box, think omni-channel, be passionate about personalised experiences across digital, love reporting and storytelling, be passionate about data driven merchandising and paid

Digital Workforce is seeking a Head of Customer Success in UK Healthcare. This senior role focuses on managing a team of Account Directors and Customer Success Managers to drive retention and growth within the NHS customer base. The position offers a competitive salary of £120k – £160k per annum

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. Externally, you’ll manage senior client stakeholders — from Heads of Fund Management to operational users such as F

Warrington Housing Association is seeking a Head of Housing & Customer Service to oversee housing management and customer engagement.

A leading experiential events agency in London is seeking a Head of Live to lead and evolve their live and experiential function. Flexibility in working hours and a commitment to inclusivity are key components of the work environment.

This role offers competitive benefits including up to 28 days of holiday and various health perks, creating a fulfilling work environment where personal expression is encouraged. A leading hospitality group in Greater London is seeking a Head Housekeeper to manage the housekeeping department. The id

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Head of Pipeline

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. A leading technology company in Greater London is seeking a Director of Solutions Engineering. This role involves leading

A leading restaurant in Greater London is seeking an experienced Head Server to lead the front-of-house team in delivering exceptional guest experiences.

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

SoSafe, located in Greater London, is seeking an accomplished leader for their Developer Experience function. SoSafe offers flexible work hours, 33 vacation days, and various perks for full-time employees.

The ideal candidate will have 2-3 years of managerial experience, preferably in the hospitality sector, with extensive knowledge of cleaning techniques and safety procedures. A leading cruise line company is seeking a Housekeeping Manager to ensure high cleanliness standards and exceptional guest ex