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Head of Internal Audit Salary £85,000 to £100,000 depending on experience Permanent Hybrid Home & Folkestone Are you ready to take the lead in shaping the future of internal audit at Saga plc? Were searching for a dynamic and credible audit expert to step into the pivotal role as Head of Internal Audit. This is a rare chance to oversee a talented team of four auditors, driving best practice and delivering a robust audit plan spanning regulated industries including Travel, Cruise, Insurance, and Financial Products. In this strategic position, youll champion excellence by promoting a high-performance, high-challenge culture where accountability and ambition are celebrated. Youll have full responsibility for the coordination and delivery of internal audit activities, ensuring risk, control, and governance across the Group are efficiently managed. Were looking for someone who can inspire a Business Partnering approach within the audit function, adding real value and driving continuous improvements that enhance Sagas customer service and support achievement of strategic objectives. Your expert leadership will steer the team towards innovative solutions and impactful outcomes. For this role in audit, Saga offers a flexible hybrid working model, blending meaningful in-office collaboration in Folkestone (typically 12 days per week) with the freedom to work from home. Our team thrives on sharing knowledge, learning together, and celebrating successesmaking every week an opportunity for growth and connection. Package Description At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 15% Car allowance £4,800 per annum Private medical insurance after 1 years service Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities You will be fully responsible for the following areas; To build and manage a high-performing team of respected internal audit professionals. Developing and implementing the Audit plan and supporting the Operating Board in understanding their role and accountabilities in mitigating and managing risk within their area of responsibility. Facilitating the development and implementation of the Internal Audit Strategy, providing strategic leadership and direction to the team. Implementing action plans related to risk assessment and annual planning, audit execution, audit reporting, and the BU Audit and Risk Committees. Providing a robust and supported annual opinion to the BU Audit and Risk Committees on the effectiveness of the internal risk and control environment in accordance with professional standards and corporate governance requirements. Leading Internal Audits annual risk assessment and planning process to develop the audit plan and ensure it is responsive to and aligned with the strategic objectives and risk profile of the business units. Ensuring all Internal Audit reports are clear, concise, identify root causes with practical solutions, and ultimately provide value to management. Listening to the business and Internal Audit colleagues to improve processes and reporting where appropriate. Meeting regularly with the Audit Risk and Compliance Committee to report the status of Internal Audits and ongoing monitoring activities. Proactively informing senior management of significant risks or exposures related to internal controls, compliance, and/or governance. Following our Governance and Business Code of Conduct and always acting with integrity and due diligence. Promote a culture of continuous improvement, continually looking for innovative ways to design and develop strategies which are based on the latest trends and research. Using my knowledge and expertise to make sure the policies and processes my team and I develop underpin delivery of business priorities, and are simple, relevant, and inspiring. Networking to stay connected with business trends and changes. The Ideal Candidate Saga is embarking on a big transformation journey, so we will need experience gained from large scale change programmes within a plc / FTSE environment. You will already be a professional audit expert, now looking for a varied setting in a Head of role. You will have a wealth of knowledge gained from regulated industries across businesses that are customer centric, ideally like hospitality or travel. You will also need to demonstrate the following skills and technical qualifications; CIA, ACA, ACCA, CMIIA qualified and experience IA leader Can lead a team of SMEs while providing oversight and guidance to deliver robust assurance to the Operating Board and Audit and Risk Committees. Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this is essential. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-KF1 TPBN1_UKTJ

Head of FP&A (Holidays) Salary £75,000 - £85,000 depending on experience Permanent Folkestone Hybrid At Saga, were on an exciting growth journey within our Travel business, and were looking for a senior finance leader to help shape what comes next. Working closely with the Travel CFO, this is a high-impact leadership role at the heart of a £500m+ turnover business. As Head of FP&A for our Holidays business, you will provide financial stewardship, lead best-in-class planning and analysis, and play a critical role in driving commercial performance. Youll partner closely with senior stakeholders across the business, turning complex data into clear, actionable insight that influences key strategic decisions. This is more than a traditional FP&A role, its an opportunity to shape the financial narrative of a growing business, lead a high-performing team, and ensure finance is a true driver of value, performance, and growth. If youre commercially astute, thrive on influencing at senior levels, and want to make a tangible impact in a dynamic and evolving business, this is a standout opportunity to lead and grow with Saga Travel. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Package Description At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 15% Car allowance £4,800 per annum Private medical insurance after 1 years service Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities Our new Head of FP&A for the Holiday business will be accountable for financial planning integrity, P&L accuracy, and a cohesive financial narrative that underpins business decision making. Other accountabilities will include; Owning financial performance & planning, setting standards for forecasting and KPI framework Driving cross-functional alignment across business functions, ensuring Finance strategically shapes commercial decisions. End-to-end ownership of the P&L with financial accountability for revenue and, gross profit. Ensuring accuracy, transparency, and Exec insight. Leading Five Year Plan, budgeting and forecasting and owning the planning cycle across business functions Building and leading a high performing FP&A team with best practice forecasting processes with accountability and ownership Owning planning systems and models and drive automation and data integrity Leading month end P&L with robust analytical review Leading business partnering across multi functions including commercial, operations, product and marketing teams, challenge and create value added Driving performance management with product economic insight influencing the P&L. Owning commercial performance narrative, that drives commercial and financial outcomes into clear insight that informs Business understanding. Delivering commercial modelling and decision analysis, including scenario modelling, and commercial risk/return assessments. Providing commercial value across volume growth, margin improvement and cost transformation, ensuring insights deliver tangible financial results. The Ideal Candidate You will be a qualified accountant (ACA/ACCA/CIMA) with proven senior leadership across FP&A and commercial finance. Whilst experience in the travel industry would be advantageous, we are open to considering candidates with advanced commercial insight and modelling capability in other sectors. You will also be able to demonstrate; Ownership of planning and performance, including budgeting, forecasting and full P&L accountability. Exceptional senior stakeholder influence, able to engage, challenge and shape decision making High proficiency in planning, analytics and MI tools (e.g., Workday, advanced Excel) Advanced financial modelling, scenario analysis. Business partnering and ability to challenge senior stakeholders constructively. Strategic planning, long term value creation and commercial performance optimisation Leading and developing multi disciplinary high performing teams. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

At Saga Insurance customer experience isnt just a function - its the heartbeat of everything we do. From championing our heritage and brand principles to aligning every interaction with our tone of voice and values, youll be the driving force behind a seamless, insight-led customer journey. We are o

Range of reductions and offers from leading retailers, travel groups and entertainment companies. Proven track record leading Customer Experience in a customer‑facing organisation. Provide tailored support for specialist areas including complaints handling, digital support, vulnerable customer nee

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. The ideal candidate will have extensive experience in housing operations and be skilled in risk management and operational oversight. This is a pe

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

We are looking for a Head of Experience Design to join On's newly formed AI Lab. You will be part of a small cross-functional team of senior strategic practitioners, including creative technology, engineering, product management, design and research. We offer a dynamic, challenging and sportive envi

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

An established training organization in Greater London is seeking a Director of Customer Experience to lead the design and delivery of an integrated and memorable customer journey across multiple service points. Candidates should have over 5 years of experience in senior roles within customer experi

A prestigious university in the UK is seeking a Head of Donor Relations to lead a sector-leading stewardship and donor experience program. This full-time role offers a hybrid working arrangement with a contract focused on community engagement and fundraising leadership. This role requires significan

A leading health and fitness company in the UK is seeking a Head of Digital Design to lead its design function, shaping user experiences across various platforms. The ideal candidate will have extensive experience in leading consumer-focused digital design and be proficient in contemporary design to

An innovative technology company in the UK is seeking a Head of Customer Success to lead a team dedicated to delivering exceptional client outcomes. The ideal candidate will be a transformation-focused leader with proven SaaS experience. The position offers hybrid working options and a competitive b

You will lead the transformation of IWPB’s customer acquisition and onboarding strategies and journeys into a market leading scalable platform capability that accelerates customer activation and early engagement (within the first 90 days), improving conversion and time-to-value, driving sustainabl

HEAD OF COMPLIANCE – LARGE FIRM COMPLIANCE & STAFF MGT EXPERIENCE (WITH PENSION & RETAIL INVESTMENT COMPLIANCE KNOWLEDGE) REQUIRED. Our client, a leading international group, is seeking an experienced Head of Compliance to hold SMF 16 and manage a large department. Role is hybrid 50%, mainly in th

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scena

The Director of Customer Experience will lead the end-to-end design and delivery of the customer journey, ensuring integrated service across ticketing, piers, lounges, and onboard experience. Work closely with the CCO to embed customer experience as a core pillar of UBTC’s commercial strategy, lin

An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. The role offers a permanent position with a salary of up to £55,000, depending on experience. Candidates should have relevant experience in leadership within student services, de

As part of the Diversity, Inclusion & Employee Experience team, you will work closely with people across the business and report to the Chief People Officer. Global Head of Diversity, Inclusion & Employee Experience. Deep expertise in employee experience design and inclusive practices, with strong k

A leading hospitality organization is looking for a Head of Guest Relations to oversee the guest experience at a luxury estate in Dorset. The ideal candidate will have extensive experience in luxury hospitality, strong leadership abilities, and a passion for outstanding service. Join us in creating

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

Un AI Venture Builder sta cercando un Head of Product Experience per guidare la creazione di startup innovative. Si offre un compenso competitivo tra €55.

A national professional membership organization is seeking a Head of Member Experience to shape the future of their member offer. This senior role includes leading a full review of the member value proposition and working closely with the leadership team. The ideal candidate should have experience i

Build strong relationships with customer counterparts, leading the management of external customer data hubs e. Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. The ideal candidate has proven experience in a financial data vendor environment, a strong background in CRM systems, and excellent comm

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. You come from a B2C background where you have helped unify processes and experience into one successful and usable experience. Calm in messy environments, good at building relationships, a

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

A global real estate development group is seeking a Global Head of Guest Experience to enhance luxury hospitality across international properties. Ideal candidates will have over 5 years of leadership experience in hotel operations, a strong grasp of luxury service expectations, and the ability to i

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Lead the creation of the Customer Experience department, ensuring the teams are resourced in ac

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Head/Director of Existing Customer Strategy. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

We’re seeking a Head of Student Experience to lead the coordination, development, and continuous improvement of our student support services. Job Title: Head of Student Experience. We’re unable to offer visa sponsorship.

You’ll report to the Head of CRM and work closely with our retention leadership to drive subscriber satisfaction and reduce churn. A remote team of Customer Success Managers - coaching, developing, and holding the bar high. Reporting on CSAT, response times, save rate, churn, and subscriber lifeti

The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecommerce platform is

As Head of Customer Success, you will take the lead in being the voice of our customer base. Strong experience of working from small all the way up to enterprise size customer bases. Experience of managing a small Customer Success or Account Management team.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

A leading global sports streaming service is seeking a Head of Property & Facilities to enhance their workplace strategy. You will manage the global property portfolio, ensuring compliance with regulations and creating attractive office environments. The ideal candidate will have extensive experienc

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower

Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and possess strong analytical skills. A leading fragrance house in Greater London is seeking an Operations Director to enhance its manufacturing and logistics operations, as well as

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. Required qualifications include over 10 years in the FMCG sector and experience in sustainability and stakeholder engagement. The company offers comprehensive benefits, including mental health supp

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Strong experience owning revenue growth within existing accounts in a SaaS or subscription business.

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people leadership skills, with experience of leading and managing teams of people demonstr