Head of customer experience jobs in BraintreeCreate job alerts

Estimator Braintree, Onsite - office based About the Role Reporting to the Estimating & Sales Manager you will support the special structures department in preparing quotations for a variety of steelwork enquiries, and preparation of technical and commercial proposals for tendering purposes. You may occasionally attend business meetings but primarily work within the office to quantify steel work from drawing packages. Responsibilities • Working from technical drawings and specifications to deliver effective pricing estimations of steelwork enquiries for the special projects team., • Read technical drawings and specifications to produce accurate take offs., • Liaise with both internal and external resource (where appropriate) to ensure accuracy of tender pricing models., • Assist when needed with tender governance meetings., • Produce and maintain tender response, pricing, and compliance documentation., • Where required, support sales heads attendance at meetings with customers, and participation in engineering and commercial discussions., • Assist when needed with handing over successful tenders to the operational delivery team. Experience required • Experience in working in a structural and construction sector. Required Skills • Advanced Microsoft Excel skill set and Microsoft package., • Attention to detail., • Ability to communicate effectively to both technical and nontechnical., • Competent with the use of web browsing tools for online research purposes., • Enthusiastic, proactive, and organised individual with initiative. About the Company Swann Engineering Group has a proven track record in bespoke engineering projects of any size in any sector from telecommunications outdoor media, structural and architectural, floodlighting & gantries and defence and radar solutions. With our Head office based in Braintree, Essex, and a headcount of 120 employees we are a trusted partner to the UK’s leading mobile network operators, including EE/BT, Vodafone, 3UK, VMO2, and telecommunications infrastructure owners, MBNL, Cornerstone, Cellnex, WIG as well as NATS and BAE. Swann Engineering have a strong working relationship with businesses in the national housebuilders and construction sector. Swann Engineering Group is an ethical and forward-thinking group where we want our vision and values to not only shape our people but also the environment around us. Our strength comes from our effective corporate governance, diversity of specialist skills and experience but most of all, our excellence in managing all aspects of the product lifecycle under one roof including design, manufacture, installation, maintenance and customer support. Apply today

Estimator Braintree, Onsite - office based About the Role Reporting to the Estimating & Sales Manager you will support the special structures department in preparing quotations for a variety of steelwork enquiries, and preparation of technical and commercial proposals for tendering purposes. You may occasionally attend business meetings but primarily work within the office to quantify steel work from drawing packages. Responsibilities Working from technical drawings and specifications to deliver effective pricing estimations of steelwork enquiries for the special projects team. Read technical drawings and specifications to produce accurate take offs. Liaise with both internal and external resource (where appropriate) to ensure accuracy of tender pricing models. Assist when needed with tender governance meetings. Produce and maintain tender response, pricing, and compliance documentation. Where required, support sales heads attendance at meetings with customers, and participation in engineering and commercial discussions. Assist when needed with handing over successful tenders to the operational delivery team. Experience required Experience in working in a structural and construction sector. Required Skills Advanced Microsoft Excel skill set and Microsoft package. Attention to detail. Ability to communicate effectively to both technical and nontechnical. Competent with the use of web browsing tools for online research purposes. Enthusiastic, proactive, and organised individual with initiative. About the Company Swann Engineering Group has a proven track record in bespoke engineering projects of any size in any sector from telecommunications outdoor media, structural and architectural, floodlighting & gantries and defence and radar solutions. With our Head office based in Braintree, Essex, and a headcount of 120 employees we are a trusted partner to the UKs leading mobile network operators, including EE/BT, Vodafone, 3UK, VMO2, and telecommunications infrastructure owners, MBNL, Cornerstone, Cellnex, WIG as well as NATS and BAE. Swann Engineering have a strong working relationship with businesses in the national housebuilders and construction sector. Swann Engineering Group is an ethical and forward-thinking group where we want our vision and values to not only shape our people but also the environment around us. Our strength comes from our effective corporate governance, diversity of specialist skills and experience but most of all, our excellence in managing all aspects of the product lifecycle under one roof including design, manufacture, installation, maintenance and customer support. Apply today TPBN1_UKTJ

About Us At Dandara, our people are at the heart of everything we do. We believe the best ideas come from collaboration, and were passionate about creating a workplace where innovation, integrity, employee voice and customer focus thrive. By joining us, youll be part of a forward-thinking team, driving meaningful change and helping to build vibrant communities. Role Overview The Engineering Assistant will support the Engineering team in delivering Dandaras residential developments by assisting with engineering approvals, Health & Safety documentation, and the progression of site adoptions. This role provides exposure to all stages of the engineering process and is ideal for someone looking to develop a career in civil engineering within a leading housebuilder. What you will do Assist in obtaining Section 38, Section 104, and Section 278 approvals, including the preparation and submission of documentation Support the progression and adoption of sites, liaising with local authorities, water companies, and consultants Assist in collating and maintaining Health & Safety files in line with LA requirements Support road space booking applications and coordination with highway authorities Liaise with external consultants, statutory bodies, and utility providers to track progress and resolve queries Maintain trackers and records for approvals, adoptions, and engineering information Assist with the coordination, review, and issue of engineering drawings and technical information Support site teams with engineering-related queries Attend meetings as required and assist with actions and follow-ups What you will have Essential Strong organisational and communication skills Good IT skills, particularly Microsoft Office Experienced with AutoCAD Ability to manage multiple tasks and priorities Interest in civil engineering, construction, or residential development Desirable HNC/HND, degree (or working towards) in Civil Engineering or related discipline Knowledge or experience of S38, S104, and S278 processes Familiarity with Health & Safety documentation and CDM requirements Why Join Dandara? Our Eastern region is growing fast and as the region grows, so too will your role offering a pathway into management within a dynamic and entrepreneurial business. £Competitive salary subject to experience Competitive bonus scheme 33 days holiday (inclusive of bank holidays) Private Medical Insurance Employee Assistance Programme - EAP Health Hero digital doctor - 24 hr virtual help and appointments Health Assured Wisdom App Competitive parental leave 3x salary life assurance (paid option to increase to x4) Cycle to Work Scheme Employer matched pension scheme of up to 5% Flexible benefits including shopping vouchers, airport parking and reduced gym membership No agencies please. CV's sent to us will be treated as a free gift. Our Head of Recruitment, Ross Davies is available on LinkedIn if you'd like a chat about the role. TPBN1_UKTJ

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Has demonstrable experience leading member-focused functions, with accountability for experience and outcomes. Has a strong record of shaping and embedding member experience strategies that operate across an organisation, not just within a single team. This role will suit someone who can handle comp

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

The role involves leading the Guest Experience and Concierge teams, ensuring high levels of guest satisfaction and service delivery. Guest Experience Manager at The Marylebone Hotel in London. The ideal candidate will be an energetic leader focused on creating memorable luxury experiences and managi

NEW LOOK is seeking a Digital Analytics Manager in Greater London to lead a high-performing team focused on understanding customer behavior across digital channels. Join us and enjoy benefits like staff discounts, private pension, and a culture of continuous improvement.

Solihull College & University Centre is seeking a Head of Campus Life for the Stratford-upon-Avon Campus. This opportunity allows you to make a real impact on our students' experience and wellbeing. We are looking for an experienced leader who is confident, collaborative, and passionate about studen

The ideal candidate will have previous experience in retail management, strong leadership skills, and a genuine interest in creating memorable experiences for customers, especially new and expectant parents. Mamas & Papas is seeking a Deputy Store Manager in Banbury to assist with store operations a

The ideal candidate will have proven store management knowledge, strong customer service skills, and experience in team management. You will lead a team to achieve sales targets and maintain high customer service standards.

United Cerebral Palsy of Georgia is looking for a Customer Service Manager to lead the team in delivering outstanding service. You will support business growth while ensuring that customer feedback is prioritized and acted upon. The ideal candidate has experience in a fast-paced environment, along w

A leading restaurant in Greater London is seeking an experienced Head Server to lead the front-of-house team in delivering exceptional guest experiences.

We are seeking a Global Head of Customer Support to lead, harmonize, and scale a world‑class, multi‑tier customer support organization across Enterprise and SMB segments for a multi‑product SaaS portfolio. We believe that our diverse teams and strong company culture are key to the success of o

The ideal candidate will have hands-on experience with solar technology and compliance frameworks, with the ability to lead complex customer issues and inspections. Green Recruitment Company is seeking a qualified electrician to oversee customer experience and quality control in a growing renewable

A dynamic fintech platform is looking for a Head of Property Moving Assistants to lead a team responsible for delivering a seamless homebuying experience. The ideal candidate will have experience in customer operations, preferably in property or financial services.

The role offers an opportunity to work in a customer-centric environment with a competitive salary. The ideal candidate will have customer service experience, excellent communication skills, and the ability to manage a busy workload effectively. United Cerebral Palsy of Georgia is looking for a skil

The ideal candidate has over 5 years of experience in hospitality or brand experience management, exceptional execution skills, and organizational prowess. A leading healthtech AI platform in London is seeking an Experience Marketing Lead to manage a world-class events program. You will design and e

Head of Customer Migration & Remediation. Business Banking customers experience safe, well‑controlled and resilient migration and remediation journeys, including those linked to the integration of Virgin Money’s SME business. It ensures that all customer journeys are customer safe, regulatorily

This is an excellent opportunity for an experienced customer experience professional to play a key role within a fast‑paced repairs, maintenance, and retrofit environment. As the Customer Experience Manager, you will lead the delivery of a high‑quality customer journey for residents and clients,

The ideal candidate will have a strong background in customer management, project leadership, and data analysis. Collaboration and effective stakeholder communication are key aspects of this role. This role involves overseeing the onboarding process for clients, ensuring a world-class experience as

As a Customer Support Team Lead, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team. We are looking for an Head of Customer Support on behalf of our client. Oversee

The ideal candidate will possess proven leadership experience in customer service, be hands-on, and understand the commercial aspects that drive performance. Sigma Recruitment is seeking a dynamic leader for a key role in customer service and internal sales within an SME manufacturing environment. T

The ideal candidate should be able to assist customers in choosing products and processing their orders while maintaining high customer service standards. United Cerebral Palsy of Georgia is looking for a Customer Service Advisor to join their friendly team in Tarporley. This fast-paced role involve

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

The ideal candidate has customer service experience and is IT literate, including proficiency in Microsoft Office. The role involves managing customer complaints, ensuring high-quality service, and maintaining accurate records of interactions. Apply with a covering note that references your suitabil

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. Candidates

United Cerebral Palsy of Georgia is seeking a highly organized Contracts and Customer Support Administrator. This role involves coordinating contracts, managing customer requirements, and providing vital support across teams. You will prepare quotations, process orders, and ensure effective communic

Join us to be part of a dynamic team and contribute to our guest's memorable experiences. Aethos London Shoreditch is searching for a Head Housekeeper to oversee all housekeeping operations. The ideal candidate will have experience in luxury hospitality, exceptional attention to detail, and strong c

Location‑based hybrid policy: We expect all staff to be in one of our offices at least 25% of the time. As a Manager of Customer Success at Anthropic, you'll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—incl

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

The Scottish Federation of Housing Associations is seeking a Customer Experience Advisor to be the first point of contact for customers across multiple channels, including telephone, email, and social media. The role involves resolving customer inquiries efficiently, maintaining accurate records, an

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

Medical/Customer Experience Specialist - (6 month Maternity Cover). Develop and execute initiatives to increase awareness of the importance of regular ear and hearing checks. Act as a trusted advisor and main point of contact for customers, addressing challenges and providing tailored solutions.

A competitive salary of £30,243 - £40,706 per annum plus a bonus is offered, along with exceptional benefits. N Family Club is seeking a Front of House Manager for their nursery in Olympic Park, London. The ideal candidate will have strong organisational skills, a background in customer service, a

Solihull College and University Centre is seeking an outstanding leader for the Head of Campus Life position at the Stratford-upon-Avon College Campus. This is a full-time salaried position offering a salary of £50,321 per annum, along with generous benefits including an occupational pension and an

Senior leadership experience in customer or resident experience, ideally in the public sector. Ealing Council offers a full‑time senior position focused on improving resident experience across housing services. We welcome applications from all residents of the borough, particularly those early or

Talenzon is looking for a Head of Customer Support to lead a Customer Support team in the United Kingdom. This leadership role involves shaping customer experience strategies, managing team performance, and fostering a culture of excellence. The ideal candidate will have extensive experience in the

Tensec in Greater London is seeking a visionary Software Design Creative Director to lead their software design team. The ideal candidate should possess extensive experience in software design, showcasing proven leadership in managing diverse teams and collaborating across departments to enhance des

Your enthusiasm and knowledge will be key in understanding and meeting customer needs, helping to create a positive shopping experience. You will be responsible for delivering high standards of customer service while collaborating closely with team members. In this role, you will engage with custome

Edwards Employment Solutions Ltd is seeking a Customer Success Manager based in Sheffield City Centre (Hybrid) to lead a high-performing team and enhance customer experience strategy. The ideal candidate will have leadership experience in Customer Success or Account Management, a strong focus on cus

We’re in this together, sustaining the future of our customers, our company, and our planet. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthu

As a Retail Advisor, youll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best. Welcoming customers with a friendly, approac.

The successful candidate will possess over 10 years of experience in client-facing SaaS roles and will be responsible for building a high-performing team while driving measurable outcomes throughout the customer lifecycle. Senior Director, Customer Success to lead the global strategy and execution o

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands

Octopus Electric Vehicles is seeking an experienced leader to manage its Client Onboarding team in London on a full-time, hybrid basis. This role offers an exciting chance to contribute towards a sustainable future.

The Scottish Federation of Housing Associations is looking for a Customer Experience Advisor for a 6-month FTC based in the Glasgow area. The role involves delivering responsive customer services and acting as the first point of resolution for various enquiries, including income and tenancy manageme

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str