Head of customer experience jobs in Burgess HillCreate job alerts

At Compass, we recognise that our people are our greatest asset, so we offer a comprehensive benefits package including: Predominantly Monday to Friday daytime shifts (1 weekend in 3, working occasional bank holidays and late evenings for special hospitality events as per business requirements) Competitive salary Free meals on duty Car parking Outstanding working environment and facilities Opportunity to work alongside celebrity chefs at exclusive events Contributory pension scheme Career development through Career Pathways and MyLearning programmes Digital GP and healthcare benefits for you and your immediate family Exclusive employees' benefits Cash rewards programme across a wide range of retailers Friends and family referral scheme Head Chef Brighton College Prep Handcross - West Sussex Full Time Join an Award-Winning Team! Brighton College Prep Handcross is a happy and vibrant day and boarding school for girls and boys aged 2 to 13, in Sussex. Set in 52 acres of idyllic Sussex countryside, the College offers an exciting, bright and buzzing family school, where we are well known for our welcoming atmosphere, high academic standards, outstanding teaching and exceptional care for every child. The College offers full, weekly and part-time boarding in a beautiful, home-from-home boarding house. The Role We have an exciting opportunity for a passionate and ambitious Head Chef to lead the kitchen operation at Brighton College Prep Handcross. This is a fantastic role for an experienced chef who thrives in a high-quality environment and enjoys creating exceptional food experiences using the finest seasonal ingredients. You'll lead from the front, inspire your team, and deliver outstanding food across for our pupils & staff Key Responsibilities Lead and inspire the kitchen team to consistently deliver exceptional food and service. Plan, organise and oversee the preparation and delivery of food for our pupils & staff Drive food innovation by keeping up to date with current culinary trends and presenting dishes to the highest standard. Take full responsibility for food production using a hands-on leadership approach. Manage purchasing, production & waste management, stock control, food costs and labour budgets to achieve financial targets. Ensure compliance with all Food Safety, Health & Safety and COSHH legislation. Implement food monitoring procedures and maintain accurate records. Minimise waste through effective planning, ordering and production management. Develop, coach and motivate your team to achieve high standards and continuous improvement. Build strong working relationships with colleagues and stakeholders across the College. About You We're looking for an experienced hospitality chef who combines creativity with strong commercial awareness. You must have: Previous experience as a Head Chef or Senior Sous Chef within contract catering or premium hospitality & events Proven experience writing, costing and delivering seasonal menus. Outstanding culinary skills, allergens awareness and with exceptional attention to detail. Strong leadership experience with the ability to motivate and develop teams. Excellent organisational and communication skills. A proactive, positive and calm approach under pressure. Strong financial awareness, including budgeting, stock control, purchasing, waste management and food costing. Good IT skills and confidence using catering management systems. A genuine passion for outstanding food, hospitality events and customer service. Level 3 Food Safety qualification (or willingness to obtain). Knowledge of HACCP and food compliance standards, Health, Safety, Food Hygiene and COSHH regulations. Flexible work attitude to work occasional weekends/bank holidays and late evenings as per client/business requirements. Must be able to obtain an Enhanced DBS certificate and confirmation that they are not barred from working with children. Role holders will be required to understand safeguarding issues and know how to report and escalate any concerns that may arise (training will be provided). About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/1208/44224001/52825194/SU #Lodestone House Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

A high-growth B2B SaaS business is looking for an experienced Head of Customer Success to lead and scale its Customer Success function. Experience building Customer Success playbooks, health scoring and customer segmentation. You'll lead a team of 7-8 Customer Success Managers, driving strategy acro

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

Lendable seeks a Head of Complaints to lead the complaints department across product lines, reporting to the Director of Complaints, Fraud and Financial Crime. You will design strategy, balance FCA compliance with tech-driven speed, and drive learning from outcomes to improve customer outcomes.

Alfa is seeking a Head of User Experience to define and own the UX vision across its enterprise software suite. You will lead the ongoing evolution of Alfa's design system, build a UX community of practice, and partner with Product and Engineering to translate complex workflows into intuitive experi

Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. You will own the CS operating model, drive custo

State Street is seeking a Global Head of Client Engineering, Managing Director to establish and lead a new Client Engineering team within GLFX. This leadership role demands deep FX or fintech experience and a proven ability to deliver.

We are currently seeking an experienced professional to join our team in the role of Head of D2C (Direct to Consumer) Wealth Customer Proposition. The Head of Direct-to-Consumer (D2C) Wealth Proposition is responsible for defining and delivering the long-term proposition strategy for HBUK’s D2C re

Fourth LTD in London is seeking a Head of Customer Adoption, EMEA, a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success acro

What you'll bring to the team** Deep UX design experience, with at least 5 years in senior or leadership roles within enterprise software environments A track record of defining and executing UX strategy for a broad product built by multiple teams* Experience partnering closely with Product and En

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will lead onboarding, manage global delivery vendors, and ensure a joined-up client experience across CS, onboarding, and delivery teams.

As Head of Customer Value, you'll own the expansion and retention motion across our enterprise base: leading our Customer Value Leads directly, driving upsell deals yourself, and bringing the commercial rigour and playbook that turns a high-potential team into an elite GTM function. You'll work clos

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

With teams across multiple international markets, the business is entering an exciting phase of growth as institutional adoption of digital assets accelerates. An experienced marketing leader with a strong understanding of digital assets and financial markets. Partner with commercial leadership to s

Fourth is seeking a Head of Customer Adoption, EMEA to own Independent and SMB segments of Fourth's customer base — about 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybr

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

Head of Sales & Customer Experience |. Youll be an experienced sales or sales marketing professional with a strong track record of generating income and managing projects against commercial targets. Youll take ownership of sales income targets, developing and delivering initiatives that increase rev

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. You will own the end-to-end customer journey, maximising growth through both sales, experience and retention initiatives. Develop sales and customer experience processes.

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire. You will own the end-to-end customer journey, maximising growth through both

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. A member of the senior management team with full accountability and autonomy for a central area of the business. Take full ownership of the customer journey at the Active Lifesty

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM‑led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

Reporting as part of the senior leadership team, you'll take ownership of the entire customer journey, from attracting new members to improving retention and enhancing the overall customer experience. An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successf

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Take ownership of the internal AI agenda and acceleration roadmap.

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. The profile we are looking for.

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. You will own the end-to-end customer journey, maximising growth through both sales, experience and retention initiatives. Develop sales and customer experience processes.

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Turn HubSpot’s AI and agentic capabilities (eg Breeze and related tooling) into clear, scalable service offerings.

You'll be responsible for making sure projects are delivered safely, professionally and profitably, while balancing customer experience with operational efficiency. As Head of Customer Success, you'll take ownership of the end-to-end client delivery function, leading the project delivery team and ac

TravelBound, part of the Experience Education Student Travel Group, is seeking a Sales Manager to lead the Core sales team, drive revenue and margin, and shape pricing and promotion strategies for our school travel programs.

Hyperion Partners is seeking an experienced Head of Customer Experience based in Suffolk for a permanent role. Lead the customer strategy across housing services, ensuring accessibility, responsiveness and alignment with consumer standards while complying with the Regulator of Social Housing rules.

A leading health and fitness company in the UK is seeking a Head of Digital Design to lead its design function, shaping user experiences across various platforms. The ideal candidate will have extensive experience in leading consumer-focused digital design and be proficient in contemporary design to

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. Proven experience in customer supply, inventory management, or supply chain leadership, idea

Burghley House Preservation Trust Limited is seeking a visionary Head of Visitor Operations to join the Senior Leadership Team and shape every aspect of the visitor experience at one of England’s great heritage destinations. The role focuses on delivering exceptional customer experiences while bal

The University of Sussex Students' Union is seeking an ambitious, values-driven Head of Student Experience to lead our student voice, services and activities. Reporting to the Chief Executive, you will shape strategy, oversee representation, liberation work and officer support, and energise a high-p

ACO Technologies plc is seeking a Head of Commercial Operations in Bedford to unite customer-facing commercial functions into one high-performing team. You will lead the Commercial Customer Service, Project Pricing and Design teams, delivering exceptional customer outcomes and commercial excellence.

You’ll be the first point of contact for visitors, customers and colleagues, handling reception, switchboard duties, post, room bookings, and deliveries with a friendly, professional approach. ESPO is seeking a Front of House Associate to join our HR & Admin Support team at our Leicester site. The

Other companies may call this role: Head of Customer Success, Client Services Director, Strategic Account Director, Head of Client Relationships, Customer Experience Director, Head of Key Accounts, Client Success Director, Account Director or Customer Partnership Director. As Head of Customer Succes

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id