Head of customer experience jobs in Great Yarmouth - Page 3Create job alerts

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

A leading LGBTQ+ hospitality venue in Camden is seeking a Lead Experience Officer to pioneer a revolution in hospitality through AI. The successful candidate will manage automated systems to enhance guest experiences while championing community engagement.

The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecommerce platform is

Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a local level. Build strong relationships with customer counterparts, leading the management of external customer

A national professional membership organization is seeking a Head of Member Experience to shape the future of their member offer. This senior role includes leading a full review of the member value proposition and working closely with the leadership team. The ideal candidate should have experience i

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. This role offers an exciting opportunity to influence both people leadership and operational strategy. The ideal candidate has proven ex

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. Step into a high‑impact role owning the digital journey for a multi‑service subscription brand, and turn a well‑loved but legacy experience into a product customers actually rely on

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

A global real estate development group is seeking a Global Head of Guest Experience to enhance luxury hospitality across international properties. Ideal candidates will have over 5 years of leadership experience in hotel operations, a strong grasp of luxury service expectations, and the ability to i

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Provide leadership of customer experience within Pinnacle Homes; devise and deliver a customer

Head/Director of Existing Customer Strategy. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

We’re seeking a Head of Student Experience to lead the coordination, development, and continuous improvement of our student support services. Job Title: Head of Student Experience. Salary: Up to £55,000 (dependent on experience).

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. The position offers a competitive salary, comprehensive benefits, and a collaborative culture focused on success. A leadin

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

You’ll report to the Head of CRM and work closely with our retention leadership to drive subscriber satisfaction and reduce churn. Have managed a remote team of Customer Success Managers or similar. A remote team of Customer Success Managers - coaching, developing, and holding the bar high.

Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and possess strong analytical skills. This role offers a unique opportunity to shape a best-in-class operations function in a luxury business. A leading fragrance house in Greater L

Un AI Venture Builder sta cercando un Head of Product Experience per guidare la creazione di startup innovative. Si offre un compenso competitivo tra €55.

A leading global sports streaming service is seeking a Head of Property & Facilities to enhance their workplace strategy. You will manage the global property portfolio, ensuring compliance with regulations and creating attractive office environments. The ideal candidate will have extensive experienc

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. Required qualifications include over 10 years in the FMCG sector and experience in sustainability and stakeholder engagement. The company offers comprehensive benefits, including mental health supp

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You use metrics and trends to guide decisions, improve efficiency, and enhance the customer experience. Experience leading or building a customer support functio

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%. The ideal candidate will have extensive

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Deep understanding of customer service

A customer obsessed professional with experience of hands‑on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer serv

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. This is a vital role for enhancing customer experiences and driving the company's growth. The role demands a customer-centric mindset, strong

As Head of Visitor Experience, you will lead a large, dynamic on-site team and drive the strategic development of visitor-focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower Bridg

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Strong experience owning revenue growth within existing accounts in a SaaS or subscription business.

This pivotal role focuses on transforming customer service delivery and requires extensive leadership experience in customer experience or contact centre operations. Offering a salary range of £70,000 - £90,000 plus bonuses and flexible hybrid working options. A leading customer solutions provider

We are looking for a Global Head of Guest Experience to build and scale Utopia’s luxury guest experience across an international portfolio — from concept and pre‑opening to stable operations. Founded in 2023, our in‑house architectural firm, Utopia Design, is at the heart of our mission to c

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Act as the voice of the customer within the organization, providing regular insights and feedback to Product, Marketing, and Operation

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

This role is responsible for enhancing the digital guest experience, optimising online interactions, and managing key relationships with global partners. Ideal candidates will possess a degree in a relevant field, strong leadership experience in digital product development, and excellent communicati

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. The profile we are looking for.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

The ideal candidate will have senior-level experience in customer service and a strong understanding of social housing. This hybrid position requires presence in London for part of the week and offers a competitive salary plus benefits. A prominent housing association is seeking a Head of Contact Ce

A leading travel technology company is seeking a Head of Machine Learning to define and lead the strategy within its Core Experience product area. Candidates should have significant ML leadership experience, budget management skills, and a strong ability to drive operational excellence.