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Head of Service - Children's Regulated Services Local Authority | East Midlands (City-Based) An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. Assi

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's services, playing a critical role in delivering safe, high-quality outcomes for chil

Connecting customer experience to create real change, you will ensure our homes and services are shaped by the customers we serve. You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direct

Head of Service Delivery or Head of Service Management. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Co

Head of Retail & Customer Insights. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's.

A leading beauty industry firm in Milton Keynes is looking for a Head of Service Delivery to drive operational excellence and innovate service delivery. This position offers a salary of up to £80K plus numerous benefits. In this senior leadership role, you will lead a talented team while ensuring e

We are looking for a Head of Customer Success to play a pivotal role in shaping how Definely delivers value to customers as the business continues to scale. Define and own customer health frameworks, success metrics, and reporting, creating a single source of truth for customer risk and opportunity.

A fast-growing InsurTech start-up in Greater London is seeking a Customer Success Manager to lead their Customer Success function. This position offers autonomy in shaping the function and opportunities for leadership growth as the company scales. The successful candidate will combine strategic rela

Significant experience working within a UK local authority in a senior customer service, customer experience, or customer access role. Manage the corporate contact centre and customer service teams (often 20-120 staff depending on council size). If this opportunity aligns with your experience and yo

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. We are committed to buil

We are searching for an outgoing, proactive, Head of Customer Service Operations who cares passionately about the experience that our customers receive. Manage and take ownership of the global Customer Love budget across wages and overheads. Design and own the commercial goals of customer love, incl

A charity organization in Greater London is seeking a passionate Head of Service Delivery. This role oversees in-person hospital visits and virtual services, ensuring efficient operations and high service standards. This position offers a hybrid working model, with three days in the office.

They do this through the effective communication of the value of our brands content and products to individual consumers and convert casual readers into loyal customers by developing personalised customer experiences at scale which build deeper, longer lasting relationships in turn driving revenue f

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

Familiarity with IT Service Management (ITSM) frameworks and process automation within shared service environments and knowledge of digital security best practices and compliance requirements for customer-facing and enterprise applications are highly desired for this role. Implement controls and ass

We’re hiring a Head of Customer Experience. It's a product of an age of oil and gas, riddled with markups and middlemen. Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment.

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. This remote role involves managing two teams, overseeing technical customer outcomes, and ensuring effective delivery and enablement. The ideal candidate wil

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. You will work closely with various teams to ensure exceptional service delivery while driving engagement and improvement across customer journeys. The role r

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. Own gross pro

The role offers a collaborative environment focused on professional development and excellent client service. A leading property management firm in Greater London is seeking a Deputy Head of Finance to oversee accounting operations and a team of 8. The position requires a qualified ACCA with experie

Oversee the Voice of the Customer programme – managing NPS, customer satisfaction targets and customer experience roadmaps. Lead Customer Insight Strategy overseeing segmentation, customer journey planning, insight generation and pre-flight evaluation of go-to-market plans. We will give you the tr

GLOBAL HEAD OF US WITHOLDING TAX FILING SERVICE - US TAX COMPLIANCE KNOWLEDGE REQUIRED. The service is designed to streamline the end-to-end process of tax form collection, validation, and filing for Qualified Intermediary (QI) and Non-Qualified Intermediary (NQI) customer firms. As such, the succes

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading UK infrastructure project is seeking a Head of Contractual Assurance Delivery to design and operate robust assurance practices. Offering a competitive salary and benefits, this is a unique opportunity to shape assurance practices in a transformative project. This role is critical for ensur

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring revenue through enterprise clients. The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and c

A leading recruitment agency is seeking an Interim Head of Service for Corporate Parenting to oversee strategic and operational leadership within children's services. The ideal candidate will have extensive knowledge of child protection legislation and be skilled in managing change and improving ser

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

Position: Fractional Head of AI – Full Service Marketing Agency. Fractional Head of AI – Marketing, Data & Agency Operations. Stay ahead of developments in AI, martech, attribution, and agency operations.

From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of oursel

A leading homebuilding company in the UK is seeking a Regional Head of Customer Care to lead the Customer Care function. This role involves ensuring high service standards and overseeing a team of customer care professionals. The ideal candidate should have a degree in a relevant field, significant

A high-growth company in the UK is seeking a Head of Customer Insight & Activation to take ownership of customer insights and transform into a customer-centric growth model. This role offers a competitive salary of £100,000–£110,000 and remote working with occasional visits to Dublin. Responsibi

The role requires strong communication skills and a tech-savvy mindset to optimize customer service delivery. A fintech company in Greater London is seeking a Customer Support Lead to build and scale a high-performing customer support function. You will manage a team of 10 agents and ensure quality

We’re looking for an experienced Head of Customer Service Operations to lead global customer support teams and elevate end-to-end customer experience. You’ll lead a team of specialists, own day-to-day service operations, and drive continuous improvement across delivery, complaints handling, qual

Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of qu

We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consiste

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

A regional service management provider in Thurrock is seeking an experienced Interim Head of Service for Street Scene & Leisure to lead various environmental services. Ideal candidates will have a strong background in local authority settings, with a focus on service transformation and staff develop

This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer service levels. The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within t

Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. Interested in working at one of the UK’s wildest and most thrilling family adventure resort

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring