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The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

Berkshire based - hybrid role Please send your CV to me, Martin Warner, and I will get back to you as soon as possibleMy client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of

A technology recruitment firm seeks a Head of Customer Success in the United Kingdom. Candidates should have over 6 years in Customer Success, including 3+ years in leadership, preferably in B2B SaaS. This position offers a competitive salary, stock options, and a dynamic work environment, ideal for

An esteemed charity organization in London is seeking a Head of Individual Giving to innovate and expand fundraising efforts. The position offers a chance to make a significant impact and drive a culture of appreciation for supporters. This role involves developing a sustainable income stream and ov

Head of Product – Government Digital Service. We are looking for a dynamic, passionate and experienced Head of Products to lead the transformation of access Scots to government data, replacing. Maintain knowledge of the changing digital, data and technology landscape and the opportunities they pro

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

We’re looking for a Head of Marketing Activation to lead how NEOM Wellbeing shows upacross; Retail partners (online and offline), PR and Advocacy and in real-life customer experiences. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare cover

A leading housebuilder is seeking a Head of Customer Care in York to lead the full Customer Care function. This pivotal role focuses on ensuring customer satisfaction, team management, and service excellence. Ideal candidates will have a strong background in customer care operations, excellent commu

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in

Head of Customer Operations – UKI. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and ot

The Economist is seeking an experienced and strategic Head of Customer Retention to lead our efforts in retaining and renewing our B2B subscriber base. The successful candidate will report to the Global Head of Sales and play a vital role in influencing revenue stability and customer lifetime value.

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team.

The Head of Customer Service & Client Care will be responsible for ensuring our customer care technology supports a seamless, premium and joined-up experience for both customers and teams. Head of Customer Service & Client Care. Head of Customer Service and Client Care.

A recruitment agency is seeking a confident leader to manage a high-performing service team in the UK. Your role will focus on delivering exceptional customer experiences while overseeing operations and driving improvements. The ideal candidate will have proven experience in managing service or engi

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. Champion customer advocacy and ensure delivery decisions align with customer priorities. This is a strategic leadership role, responsible for en

A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. The position is remote‑friendly and offers an array of benefits including flexible PTO and professional development budgets. This role involves overseeing the customer success initia

A leading service organization is seeking a dynamic and values-driven leader to oversee high-quality service delivery across multiple areas such as housing and mental health. The ideal candidate should possess solid strategic planning skills, a deep understanding of safeguarding compliance, and the

The Head of Customer will lead the strategy, performance, and long-term success of our customer facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as

As Head of Service, you will lead a multi-disciplinary service including Early Help and Social Care teams, a CYPD Family Hub, Short Breaks, Portage, and Social Work teams. Liquid Personnel are currently recruiting for a Head of Service to lead the Children and Young People with Disabilities (CYPD) s

A leading Out-of-Home advertising company is seeking a Head of Service to lead their Digital Panel Network in Europe, ensuring all panels meet service targets. Candidates should have experience in technical roles, supplier management, and a deep understanding of NOC functions. The position offers a

A pioneering technology firm based in Greater London is seeking a Customer Success Leader to drive the success of its AI-native CRM. This senior role involves hiring and mentoring Customer Success Managers, collaborating cross-functionally, and establishing key metrics to enhance customer engagement

A leading care provider in the United Kingdom is seeking a Head of Service to oversee kitchen operations and deliver nutritious meals for residents. The position offers various benefits including a company pension scheme, training opportunities, and a supportive work environment.

A leading cloud software company is seeking a Manager for Customer Solution Engineering in London. Strong experience in technical sales and a track record of managing diverse customer portfolios are essential. This hybrid role focuses on strategic sales partnership, driving new business and enhancin

In return you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:. As Head of Service that will mean help

This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong emotional intelligence and a commitmen

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Software Development, IT System Data Services, and IT System Custom Software Development. Get notified about new Head of Customer Success jobs in.

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Head of Service Delivery and Operations. You will drive ITIL v4 process maturity, optimise ServiceNow usage, and lead a high‑performing team to del

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

Head of Customer Experience – six‑month fixed term. We are looking for an experienced and inspiring leader to join our team as Head of Customer Experience on an interim basis. Develop and deliver customer involvement activities, giving customers a voice in shaping services.

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

Join to apply for the Head of Data, Insights and Consumer Research role at Leasehold Advisory Service (LEASE). Serve as a core part of our senior leadership team—contributing to the leadership, management and development of LEASE and supporting the Chief Executive in implementing organisational ch

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

A leading property group in the UK is seeking a Head of Customer to establish and manage national customer strategy for their office business. The role involves developing a data-driven customer experience and leading a team of marketing professionals. The ideal candidate will have a strong track re

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Fella US + Delilah US + Baddie US Rolling 30d Churn % (# of subscriber

A leading PropTech firm in London is looking for a Head of Customer Excellence to oversee the entire post-sale function. This is a full-time director position, offering a competitive salary of up to £105,000 and the opportunity to impact customer operations significantly. The ideal candidate will p

We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. We design, build and run the right tec

A government agency in the UK is seeking a Head of Financial Reporting. The role involves leading the Financial Reporting Team to ensure compliance with accounting standards and managing the production of the Annual Report and Accounts.

We are seeking an experienced and inspirational Head of Service to lead our Supported Accommodation provision across Central London, two services in the Midlands, and one service in Kent. Head of Service - Supported Accommodation. While the role is strategic in nature, it requires a hands‑on, visi

A leading motoring organization is seeking a Head of Digital Product to transform customer journeys and deliver innovative market experiences. Join a supportive team that values diversity and offers a range of benefits including annual leave and personal development opportunities. This role involves

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team.

As a Head of Service you will be pivotal in providing leadership, operational management, and professional support to our Operational Teams, including Mental Health, Learning Disability & Neurodiversity, Physical Disability and Older People, and Review Team. This is your chance to shape the future o

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. This role is both strategic and operational; You’ll build and lead the CX / Customer Service team, embed the voice of the

Understanding of the importance of working to professional codes of conduct. The Radiation Protection Service at Velindre Cancer Centre (aka RPS Cardiff) delivers a range of ionising radiation protection services to a customer base located primarily in South East Wales. This post is subject to the R

Lead and inspire a team of managers and service professionals to deliver outstanding results. The Head Of Customer Operations Will. You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success.

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments – from SMB to Enterprise – to ensure the value and scope of Customer Success are understood and championed internally. Establish and maintain a deep understanding of our cust