Head of customer service jobs in Richmond - Page 15Create job alerts

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. The front-li

Team Leadership & Development - Lead and mentor a team of customer marketing professionals, setting clear objectives and providing guidance and support to ensure successful execution of customer marketing initiatives across markets. What Youll Bring: 8+ years in customer marketing, trade marketing,

Just as important will be acting as a critical feedback loop on our platform offer, helping to inform and develop new features and services. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Understanding our primary partner

Build and maintain strong, long-term client relationships Control and influence the service department's P&L, ensuring revenue targets are achieved Identify opportunities to grow revenue through existing contracts & new business opportunities HVAC Head of Service - Salary & Benefits Basic Salary £7

Team Leadership & Development - Lead and mentor a team of customer marketing professionals, setting clear objectives and providing guidance and support to ensure successful execution of customer marketing initiatives across markets. What Youll Bring: 8+ years in customer marketing, trade marketing,

Customer Experience, Success & Operations Oversee day-to-day customer support operations across online tickets and phone Ensure fast, fair, and consistent resolution of customer and member issues Act as an escalation point for complex complaints, disputes, and sensitive cases Maintain high standards

Locum Head of Service ( Safeguarding West) The role has remits offering the opportunity for extensive partnership working to support the best outcomes for children and families. Our range of services as part of our Front door approach helps us to ensure decisions are made at the right time for child

What youll be responsible for: Define and own PayPlans Customer Experience strategy across the full client lifecycle Set clear CX principles and standards across all channels Lead customer research and insight activity Own customer journey mapping and optimisation Shape the experience layer of autom

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

We are searching for an outgoing, proactive Head of Customer Service Operations who cares passionately about the experience our customers receive. Head of Customer Service Operations. This position reports into the Customer Love Director and is one of the most important roles in the Customer Love Le

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Lead the visitor experience, empowering staff to deliver excepti

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. The position offers a competitive salary, a hybrid working model, and an array of benefits including extensive holiday entitlement and health plans. The

This strategic role involves leading a team of Customer Success Managers, driving customer engagement, and ensuring clients realize the full value of the product suite. A leading fintech company in Greater London is hiring a Head of Customer Success. The role offers competitive compensation and an a

A global technology firm is seeking an experienced IT Service Engineering leader to define the vision and roadmap for their IT function. The ideal candidate will have a Bachelor's or Master's degree in Computer Science, strong leadership skills, and proven experience in IT service management. This p

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational

You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision‑making. Would you like the opportunity to lead a complex

As Head of Service - Registration & Bereavement Services, you will provide strategic leadership across Registration & Nationality, Mortuary and Bereavement Services, including cemeteries, while holding the statutory role of Superintendent Registrar. Brent Council is seeking an exceptional senior lea

A leading pharmaceutical solutions provider in the UK is seeking a Head of Customer Care to lead the strategy and delivery of customer care services. This full-time position offers a salary of up to £75,000 based on experience, along with competitive benefits including gym memberships and 33 days o

This position offers the opportunity to lead a legal services department and contribute to patient care. The ideal candidate will have a relevant law degree and at least 3 years of experience in health law or litigation.

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Due to product innovation the b

Head of Existing Customer Analytics - Financial Services. As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

The London Borough of Harrow is seeking an experienced and visionary Head of Service (Age Well), in our Adults and Public Health Commissioning Service to provide strategic leadership across health, social care and partnerships. Head of Service (Age Well), Adults and Public Health Commissioning. You

A leading global insurance services provider is seeking a Head of Service Operations to lead their multi-site Client Services function in the London Market. Ideal candidates will have senior leadership experience in Insurance Client Service delivery and an engaging, data-driven leadership style.

Guaranteed Tenants Ltd is looking for a Head of Existing Customer Analytics to lead a high-impact team delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with its customer base. Head of Existing Customer Analytics - Financial Servi

Maintain knowledge of the changing digital, data and technology landscape and the opportunities they provide to improve the delivery of public services in the UK. We are looking for a dynamic, passionate and experienced Head of Products to lead the transformation of access Scots to government data,

A leading travel industry company in the United Kingdom is looking for a strategic leader to develop and manage service transformations. You will work with B2A partners, optimizing processes for efficiency while ensuring high-quality service.

As such, they require a Head of Customer Experience who will oversee the delivery of seamless, efficient, and high-quality client services. Lead and mentor a team of service delivery managers, technicians, quality managers, and customer support specialists. Lead service delivery teams and customer o

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). You will –

The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. Working closely with the Head of Digital Operations own the service/product catalogue and ensure services are

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

A leading technology recruiter is seeking a Global Head of Customer Success to lead and enhance their global customer success organization. The ideal candidate will have over 5 years of experience in a senior customer success leadership role within a SaaS context and a proven ability to develop high

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. The role involves driving retention and expansion, mentoring a high-per

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. Customer Success, Account Management, or a related customer‑facing role with

A leading managing agent is seeking a Head Concierge to provide exceptional customer service from Saffron Square in Croydon. The position requires strong communication skills and IT proficiency, alongside management capabilities. This full-time role offers a salary between £30,000 and £33,000, wit

A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. The position is remote-friendly and offers an array of benefits including flexible PTO and professional development budgets. This role involves overseeing the customer success initiati

We are currently looking for a Global Head of Customer Success. In this role, you will lead and scale the global Customer Success organization, focusing on maximizing retention, expansion, and customer satisfaction. Commercial mindset with a strong understanding of SaaS KPIs.

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. A strong background in customer analytics and service operations is essential for success in this role. You will be responsible for shaping how

Head of Customer Success – United Kingdom. We are currently looking for a Head of Customer Success in the United Kingdom. The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketi

A leading social housing provider seeks an interim Head of Operations for 12 months, based out of Portsmouth or Basingstoke. The role includes managing income recovery and allocations while leading high-performing teams to provide excellent customer service. This full-time position allows for flexib

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll sp

We’re offering an exceptional opportunity for a dynamic Head of Customer Experience to design and deliver a comprehensive end‑to‑end Customer Experience (CX) improvement programme, driving initiatives that redefine how we serve our customers and achieve our business objectives. This high‑pro

A leading aviation analytics company is seeking a Global Head of Customer Support to lead their global support organization. This role involves setting strategy and improving customer service quality while collaborating with teams to enhance customer experiences. This position offers a unique opport

In this full-time role, youিটার manage a team dedicated to resolving customer queries and enhancing service quality. Your experience in customer service and team leadership, especially in the travel industry, will be crucial. The position offers a competitive salary, hybrid working options,

Proven background working as a Head of IT Service Delivery within Legal or Professional Services sectors. Drive training, development, and performance of service and support teams to maintain high technical and customer service standards. Ability to demonstrate experience of championing a culture of