Trabajos head of customer service en Woodford GreenCrear alertas

Head of Business – New Southgate Fun, exciting, rewarding work – join us for the ride. Pybus Recruitment is proud to be recruiting on behalf of a leading automotive retailer for a Head of Business opportunity based at Volkswagen New Southgate. Working with a globally recognised brand, you’ll have the drive and leadership to deliver outstanding, trusted experiences for customers while maximising business performance. This is a fantastic opportunity to lead a successful dealership, develop high-performing teams, and further your career within a dynamic automotive environment. What’s on offer • 33 days annual leave (including bank holidays), • Exclusive retail discounts to help you save every day, • Discounts on new and used vehicles, plus servicing offers, • Company pension scheme to help plan for your future, • Family-friendly policies to support work-life balance, • Cycle-to-work scheme, • Wellbeing support for you and your family, • 24/7 access to healthcare professionals, • Paid volunteering day to support your community, • Company share purchase plan, • Referral bonus for recommending new employees, • Ongoing training and development opportunities, • Life assurance with the option to increase cover, • Flexible working options available What you’ll be doing • Driving performance across all departments to ensure excellent customer service and achievement of financial targets, • Working with Department Managers to create coordinated, detailed annual plans aligned with long-term business goals, • Establishing effective organisational structures and control systems to ensure efficient operations, • Monitoring trends and identifying potential risks, taking timely corrective action, • Responding to competitive market activity to protect and grow the business, • Leading and developing Department Managers and their teams to achieve business objectives What we’re looking for Proven experience in a similar leadership role within the automotive sector • Strong customer focus and commercial awareness, • Demonstrable track record of success, • Excellent communication and negotiation skills, • Ability to work to deadlines and perform under pressure, • Full UK driving licence We welcome applications from candidates who may not meet every requirement but are passionate about delivering exceptional customer experiences and developing their career. About Pybus Recruitment Pybus Recruitment is a specialist automotive recruitment partner, connecting talented individuals with some of the UK’s most respected automotive businesses. We pride ourselves on delivering a professional, transparent service and supporting both clients and candidates to achieve long-term success. Apply now to take the next step in your automotive leadership career.

About the job Job summary Senior Interaction Designer The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams , aligning with Government Design Principles . Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders. Find out more on our Design in Government blog . Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: • Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data., • Promote and Implement Design Excellence : Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard., • Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices. Person specification Essential criteria • Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team., • Experience in designing accessible solutions across various channels to meet customer needs. Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps., • Proficient in using prototyping tools like GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes., • Experience in conducting usability testing, either independently or collaboratively with user researchers., • Demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system., • Experience in leading community of practice activities., • Proven ability to mentor and coach designers across the UCD profession. How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. 750-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each requirement. For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Working Together, • Developing Self and Others, • Delivering at Pace Benefits Alongside your salary of 47,766, Intellectual Property Office contributes 13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role and Your 750 word Personal statement will demonstrate your Experience against the listed person specification/essential criteria. Stage 2 - Interviews If invited to interview Behaviours and Experience based questioning will be used. Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Ability And Behaviour Success Profile. Further details will be provided in the invite to interview information. Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and External candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

About the job Job summary Tribunal Caseworker This exciting opportunity in the Tribunal Services team which sits within the Challenge IP strand of the Services Directorate. The Challenge Services team manages and administers contentious proceedings in the field of Trade Marks, Patents and Designs. It also operates the Company Names Tribunal. The post holder will proactively organise and manage their own work, to achieve both personal, departmental and quality targets. The post holder will provide support and assistance to inter parties hearing officers and or adjudicators, and advice and guidance to internal/external customers on legal and procedural issues, involving dispute resolution processes performed by the Challenge caseworkers. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: • Inspection of statements/counterstatements to ascertain whether the correct grounds have been pleaded and notify the parties of any perceived deficiencies or irregularities., • Ensure that all evidence admitted into the proceedings complies with the relevant legislation and published guidance material., • Proactively case manage proceedings and ensure that all procedural and administrative decisions are made in accordance with the published statutory requirements, user guidance and within published timescales, • Set and monitor the evidential timetable and determine on a preliminary basis any request made during the evidential stages, i.e. extension of time and stay requests., • Respond to all litigants in writing or on the telephone, in an impartial, professional and customer friendly manner., • Provide support on ongoing transformation projects and being adaptable to change. Person specification Essential criteria: • Proven ability to make unbiased, evidence-based decisions., • Strong understanding of operation delivery processes., • Excellent communication skills, both written and verbal., • Exceptional organisational skills, with a proven ability to manage multiple pieces of work simultaneously., • Good level of digital literacy. How to Apply Click the 'Apply now' button and complete the application form by providing the following: 500-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each requirement. Behaviours Provide one 250-word example for the following Behaviour; Making effective decisions (lead behaviour) • Explain how decisions have been reached in a clear and concise way, both verbally and in writing, • Analyse and research further information to support decisions For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dannii Bethell. E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Making Effective Decisions, • Communicating and Influencing, • Delivering at Pace We only ask for evidence of these behaviours on your application form: • Making Effective Decisions Benefits Alongside your salary of 29,952, Intellectual Property Office contributes 8,677 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • A flexible working scheme with excellent development opportunities, • 25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave, • Learning and development tailored to your role, • Family friendly policies that support modern working families and individuals with caring responsibilities, • A variety of support functions; Staff Counselling Service, Peer to Peer Support Group, • Eligibility for special and office-wide bonus payments, • The opportunity to form part of our many inclusive network groups, find out more by looking at Intellectual Property Office (IPO) (diversityjobsgroup.com), • A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities, • Free car parking is available on site at our Newport office, • On-site shop, restaurant and coffee shop at our Newport office For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. The assessment process will comprise of the following: Stage 1 - Pre sift testing The following pre sift test will need to be completed and passed before your application will be seen by the panel: • Caseworker Test Applicants to note: All listed behaviours will be assessed during the Civil Service Judgement Test. There are no time limits for the completion of tests. Please ensure you complete the test with enough time to fully complete and submit your application before the closing date. Full instructions will be given at the start of the test. The deadline for completing the tests is the same as the application deadline: 11/06/2026 at 23:55 Please ensure you leave yourself enough time to fill out the application after completing the tests. Stage 2 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your 500 word Personal statement will demonstrate your Experience against the listed essential criteria Behaviour Provide one 250-word example for the following Behaviour Making Effective Decisions (lead behaviour) • Explain how decisions have been reached in a clear and concise way, both verbally and in writing, • Analyse and research further information to support decisions Please note, in the event of a high number of applications, Making Effective Decisions the lead criteria may be used to carry out an initial sift of applications. Candidates who pass the initial sift will be progressed to a full sift. Stage 3 - Interviews If invited to interview Behaviours and Strength based questioning will be used. Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Please note candidates that proceed to the interview stage will be required to complete an written assessment. Details will be provided in the invite to interview information. Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. The successful candidate would be expected to remain in the role for a minimum of 12 months before applying for another role. Applicants to note : CVs sent direct to the IPO will not be accepted. Please note candidates that proceed to the interview stage will be required to complete a written assessment. Details will be provided in the invite to interview information. This post is being advertised to Internal, across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

About The Role Join HomeServe as a Plumbing Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: Enfield • Salary: £40,720 - £44,120 (depending on experience) + £3,000 guaranteed bonus in your first year • Hours: You will average 40 hours per week (including evenings, weekends and bank holidays) What you'll be doing As a Plumbing Engineer, you'll work in customer's homes carrying out repairs and maintenance across a range of plumbing systems. Your day-to-day will include: • Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework • Completing 1st and 2nd fix plumbing work in domestic properties • Repairing and maintaining household plumbing systems • Managing jobs independently while delivering excellent customer service • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • Competitive salary + £3,000 guaranteed bonus (year one) • Paid overtime opportunities • Pension scheme with income protection • 33 days holiday (buy/sell options) • Company van & fuel card • All tools, uniform & PPE provided • Access to industry-leading training & ongoing development • Free HomeServe Cover 8 policy • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • Level 2 qualification in Plumbing • Experience in 1st and 2nd fix plumbing • Experience working in domestic properties • Full UK driving licence (max 6 penalty points) • Strong customer service skills • Ability to work independently and solve problems on site • A positive, proactive approach to your work Training and support We'll give you everything you need to succeed from day one: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office • Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us HomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done. TPBN1_UKTJ

Are you an ambitious technical professional with a strong background in chemical manufacturing? Do you want a role that will develop you from Technical Manager into Technical Director in the medium term? Other than chemicals and an understanding of manufacturing, we’re flexible about your background. You can spend time with our Technical Director at our site in Peterborough before they leave, and develop yourself into their role! BASIC SALARY: to £60,000, until taking up the Technical Director role. BENEFITS: · 25 Days Annual Leave & Bank Holidays · 4% Company Pension · 3 x Death in Service · Christmas Shut-down · Company Bonus LOCATION: Peterborough COMMUTABLE LOCATIONS: Huntingdon, Cambridge, St Neots, Bedford, Corby, Wellingborough, Kettering, Leicester, Stamford, Grantham, Spalding, Kings Lynn, March, Wisbech, Northampton Why you should join us?: · Guaranteed succession plan and growth opportunity with our Technical Director retiring · We are a 3rd party and own label manufacturer - so there will be so much variety and NPD · Ultimately full autonomy for all technical and compliance within the business JOB DESCRIPTION: Technical Manager - Chemical, COMAH, Quality I don’t like using the term “rare opportunity”, but opportunities like this don't come about very often. Our Technical Director is retiring after a very successful career with us. Before they do, you can ease and develop yourself into their role, utilising their mentorship and support. The time-scale for this handover is flexible and will fit around your profile and current levels of experience / knowledge. You may be strong in COMAH, H&S, Environmental, Laboratory Management, Technical Sales, Chemical processing, NPD, Quality and Systems, or indeed any number of areas that could fall into a Technical role. The Technical Director is currently responsible for (some directly and some indirectly via their reports): · QHSE - Including GMP / VMD / ISO / H&S · COMAH · QP · Laboratory / regulatory · Technical leadership to manufacturing · New Product Development (NPD · Product registration · Product pricing · Process route advice · Pre-sales technical input · After-sales / customer support KEY RESPONSIBILITIES: Technical Manager - Chemical, COMAH, Quality Depending largely on your personal technical background in Leadership, Quality Management, NPD, COMAH etc. you can relatively quickly take responsibility for some areas within the remit, as you become more comfortable with other areas, they too can be transferred. YOUR BACKGROUND: Technical Manager – Chemical, COMAH, Quality · Degree educated in Chemistry or equivalent · Chemical Manufacturing experience · Led a Technical team or equivalent · Likely experience of formulation development (NPD), and/or Quality Control, regulatory and compliance · COMAH, although not essential, we’ll get you trained, would be desirable, as we are Upper Tier COMAH. THE COMPANY: We are a well-established own label and subcontract chemical manufacturer of primarily liquids. We pride ourselves on our quality, integrity, and traceability of all our products, formulating and packing them to the highest standards and continuously striving to gain new industry approvals. Our primary customer markets include agricultural, industrial, bio-security, home & garden and veterinary markets. PROSPECTS: You know there is a guaranteed succession plan - the chance for you to develop your knowledge in areas you are not as strong, before our Technical Director retires and you gain full autonomy for technical and compliance within our business. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Manager, Technical Leader, Head of Technical, COMAH, Chemical, Chemistry, COSHH, DSEAR, ATEX, Pharmaceutical, Quality Assurance, Quality Control, Formulation, Laboratory, NPD. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JAC18407, Wallace Hind Selection

A building services company with over 40 years trading, are currently seeking a service coordinator/Labour Controller to work in their busy office in Hainault. Salary package: £35/40k basic salary 08.00 to 17.30 office based 28 days holiday Laptop & Mobile Phone My Client is currently seeking a Labour controller. The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively. To function as the initial contact with our clients, to accept their order for works and enter the order onto our works management system. The Labour controller will provide assistance to the daily workings of our contracts manager and team of engineers covering Planned and reactive Maintenance to a dedicated account and ensuring the Client requirements are met. Job Specification To review reactive tasks received during the working day and raise on our in-house system. Taking incoming telephone calls to assist with Client requests and Updates. To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times. Assign work to engineers on our in-house system and Client Portals Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements. When liaising with sub-contractors – it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured. Booking works in with clients directly and following procedures Arranging/submitting permits to work at relevant sites RAMS. This includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed. To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. Recording notes on both eh client system (Planon / Concerto) as well as the job logic system. Ordering of materials and monitoring until proof of delivery are obtained. Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered. Knowledge and Experience (Essential) The ability to plan and prioritise, resolve issues, and meet targets and deadlines. Good written and spoken communication skills. A good collaborator with the ability to demonstrate excellent customer care skills. Good IT skills excel and including experience with CAFM. The ability to work as part of the team to get works allocated, delivered and to high standards. To be open and honest with all communications within the team, with the client and the various UoP personnel and with sub-contractors involved to deliver services. To prepare, to forward plan and ensure all up to date information is handed over to everyone involved that will assist service delivery

About The Role Join HomeServe as a Drainage Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: Enfield • Salary: £37,220 - £41,810 (depending on experience) + £1,500 guaranteed bonus in your first year • Hours: You will average 40 hours per week (including evenings, weekends and bank holidays) What you'll be doing As a Drainage Engineer, you'll be working in customer's homes diagnosing and resolving drainage issues. Your day-to-day will include: • Clearing blockages using high-pressure water jetting (HPWJ) equipment • Investigating drainage problems and identifying root causes • Carrying out repairs to domestic drainage systems • Managing jobs independently while delivering excellent customer service • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • Competitive salary + £1,500 guaranteed bonus (year one) • Paid overtime opportunities • Pension scheme with income protection • 33 days holiday (buy/sell options) • Company van & fuel card • All tools, uniform & PPE provided • Access to industry-leading training & ongoing development • Free HomeServe Cover 8 policy • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • HPWJ (High Pressure Water Jetting) ticket • Experience working in drainage • Full UK driving licence (max 6 penalty points) • Strong customer service skills • Ability to work independently and solve problems on site • A positive, proactive approach to your work Training and support We'll give you everything you need to succeed from day one: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office • Week 2: On-the-job training alongside an experienced HomeServe Drainage Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us HomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done. TPBN1_UKTJ

Who We Are Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people. The Role Were seeking an experienced Lead Electrical Testing & Inspection Engineer to join our growing team, working across London, Monday to Friday, 08:0017:00. This role involves carrying out Electrical Installation Condition Reports (EICRs) and completing associated remedial works across a diverse portfolio of properties, including domestic homes, communal areas within multi-occupancy residential buildings, and sheltered accommodation schemes. As a Senior Engineer, you will play a key leadership role, providing guidance, mentoring, and hands-on training to junior engineers, while supporting new team members in developing their technical skills and confidence. You will work closely with Qualified Supervisors (QSs) and Site Supervisors to ensure all work is delivered to a consistently high standard and remains fully compliant with BS-7671 and all relevant Health & Safety regulations. While the primary focus is on inspection and testing, the role may also include: Electrical installation work Reactive maintenance Planned preventative maintenance (PPM) Key Responsibilities Carry out Electrical Installation Condition Reports (EICRs) and complete any required remedial works in line with current standards and client specifications. Support, mentor, and provide training to a team of electricians. Undertake electrical testing, inspection, installation, and maintenance as required. Demonstrate a strong understanding of electrical systems, with the ability to identify and report faults effectively. Interpret electrical and site drawings when necessary. Follow safe working practices in accordance with current health and safety legislation and all relevant regulations. Accurately complete and submit reports and certification electronically via PDA within required timeframes. Communicate professionally with clients, residents, and colleagues. Deliver a high standard of customer service at all times. Comply with all company policies and procedures. Participate in training and development opportunities provided by the company. Support business changes and initiatives that contribute to company growth and improvement. What Were Looking For Strong knowledge of the electrical industry Extensive experience in electrical testing and inspection procedures Proven experience working with three-phase electrical systems Solid background in electrical installations Experienced in completing electrical certification and reports Skilled in fault finding and diagnostics Previous supervisory experience is advantageous, but not essential Ability to work effectively both independently and as part of a team Accurate and thorough in reporting completed works and identifying further requirements Confident using mobile devices to complete electronic job sheets efficiently and accurately Strong practical and hands-on skills Effective communication skills at all levels Good organisational and administrative abilities Positive attitude with strong time management and punctuality What You Will Have Level 3 Diploma in Electrical Installations or equivalent NVQ Level 3 and AM2 (preferred) City and Guilds 2391-52 BS7671 - 18th Edition A full UK driving license What We Offer At Fixatex, we believe great work deserves great rewards. You can expect: Competitive salary based on experience Private healthcare contribution Increasing holiday allowance with length of service Company vehicle with private mileage allowance and fuel card Supportive sick pay and wellbeing policies Test equipment and PPE provided Access to a fully stocked warehouse Ongoing training and development in our purpose-built training centre Clear progression opportunities A genuine team environment where everyones input matters A supportive workplace that recognises the need for flexibility Regular team events and celebrations £1000 employee referral scheme Our Values Were proud of the culture weve built and are looking for people who live by our values: Care like its family Ownership at every level One team with integrity Keep raising the bar If youre a qualified, motivated electrical professional who values quality work, teamwork, and long-term growth, wed love to hear from you. Apply today and become part of the Fixatex family. We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit. Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential. TPBN1_UKTJ

Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience and operating from 23 offices across the UK. Together, our divisions employ more than 2,500 people and support over 400 clients nationwide, delivering essential repairs, refurbishment, decarbonisation and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role As part of a significant Group IT restructure and wider business-led systems consolidation programme, we are seeking an experienced Head of IT Services to stabilise, strengthen and lead our IT service operation during a critical period of transformation. Reporting to the Group CTO/CIO and operating as a member of the Group IT Senior Leadership Team, this role will lead the Service Desk and IT Business Partner functions while rebuilding stakeholder confidence across the organisation. This is a highly visible operational leadership role focused on service recovery, demand management, stakeholder engagement and governance. You will play a key role in creating the operational foundations required for the wider IT transformation programme to succeed. The role is predominantly office-based across multiple Group sites, with regular travel expected. Responsibilities • Lead the Service Desk and IT Business Partner functions, establishing clear ownership, accountability and service operating rhythms, • Drive improvements in internal customer engagement, communication and service responsiveness, • Ensure service issues and change requests are managed proactively with clear stakeholder communication throughout, • Act as the senior escalation point for IT service and change issues prior to CIO/CTO involvement, • Develop and implement a structured demand management framework aligned to business priorities and delivery capacity, • Create visibility of the IT change pipeline, delivery timelines and prioritisation criteria across the organisation, • Establish and embed escalation, governance and service review frameworks across Group IT, • Define, implement and report against SLAs across BAU and Change functions, • Build performance reporting capability covering service health, demand management, capacity utilisation and improvement activity, • Support the successful delivery of the wider systems consolidation programme through effective stakeholder engagement and communication, • Lead cultural improvements in how Group IT engages with internal customers and stakeholders, • Drive measurable improvements in customer satisfaction and service perception across the contract period About You To be successful in this role, you will require: Essential: • Significant senior IT service leadership experience within complex, multi-site or multi-stakeholder environments with proven track record stabilising or recovering IT service functions during periods of organisational change or transformation, • Experience managing high levels of business demand against constrained delivery capacity, • Strong stakeholder management skills with the ability to influence at executive and operational levels, • Experience defining SLAs, service governance frameworks and performance reporting structures, • Willingness to travel regularly across multiple UK sites Desirable: • Experience within post-merger, integration or restructuring environments, • Exposure to large-scale systems consolidation or transformation programmes, • ITIL or service management qualifications, • Experience within housing, property services, FM or operational service-led organisations What We Offer • Negotiable depending on experience, • Pension, medical scheme options and life assurance, • 25 days’ holiday + bank holidays, • Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support, • 24/7 GP referral and wellbeing support service, • 1 paid volunteer day, • £2,000 refer-a-friend bonus after the referee passes probation Why Axis CLC Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. This role offers the opportunity to make a direct and visible impact during a critical phase of operational and technology transformation, helping establish the service foundations that will support the organisation’s long-term success. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the recruitment process, please let us know

Connect2Hackney, the internal talent team for Hackney Council is looking for a strategic, forward-thinking Group Accountant to provide lead financial support to a critical service division. If you are a qualified or highly experienced finance professional looking for a role that combines technical excellence with impactful civic leadership, we want to hear from you! The Role As a Group Accountant, you will be the lead financial support role for an assigned service division, with a primary focus on management accounting. This is a high-profile PO8 position where you will act as a trusted advisor to senior management, helping to model budgets, identify savings, and shape alternative operational strategies. You will also take on a vital leadership role, managing a small, dedicated team to ensure they remain high-performing, customer-focused, and fit for purpose. Key Responsibilities Lead the Budget Cycle: Oversee the accurate production of the three main pillars of the annual budget cycle-budget setting, budget monitoring, and accounts closing-across both capital and revenue for your division. Provide Strategic Advice: Deliver high-quality, informed financial advice to guide operational decision-making, and confidently challenge budget holders when necessary. People Management: Direct, manage, and develop a Service Accountant and an Accountancy Assistant, overseeing appraisals, 1:1s, and performance management. Financial Modeling & Projects: Work with senior managers to manipulate and model service budgets to identify service savings and provide crucial financial support to major projects and change programmes. Quality Assurance: Guarantee the integrity of all external financial communications, including committee reports, Freedom of Information requests, and statistical returns. Statutory Compliance: Apply relevant financial controls, standing orders, and the scheme of delegation, while upholding the responsibilities of the S151 Officer in day-to-day business. Deputise: Step up to deputise for the Head of Finance when required. Who We Are Looking For We are seeking a proactive collaborator who understands the complexities of working within a political local government environment. You should bring: Qualifications & Experience: Either at least two years of experience as a CCAB qualified accountant, OR five years of accounting experience that clearly demonstrates your management and supervisory capabilities. Local Government Expertise: An in-depth understanding of local government finance and proven experience coordinating the annual budget cycle within a local authority. Exceptional Communication: Strong written and verbal communication skills, with a proven ability to translate complex financial data into clear information for non-financial staff at all levels. Relationship Building: A track record of building positive, trusted working relationships with budget holders, senior management, and external stakeholders.Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Sous Chef to help us achieve our goals. As our chef, you'll play a vital role in preparing meals tailored to the dietary needs and preferences of our residents. Ensuring every dish is made with love, supporting the health and happiness of those we care for. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues: Competitive salary and benefits package 28 days holiday (inclusive of Bank Holidays) Quality bonus scheme linked to CQC rating Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Free onsite parking available Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply* Employee Assistance Programme, occupational health support and wellbeing servicesWhat you'll be doing You'll be supporting the head chef in the planning and provision of high-quality meals that meet the nutritional and dietary requirements of our residents. Plan, prepare, and serve balanced meals that meet dietary requirements. Cater to individual preferences and specific medical needs, such as allergies or soft diets. Maintain high standards of cleanliness and hygiene in the kitchen. Collaborate with the care team to ensure meal times are enjoyable and fulfilling. To deputise for head chef during periods of absence and maintain high quality food offer at all timesCould you be part of our team? About You: Proven experience as a chef, ideally in a care or similar environment. Strong knowledge of food safety and sanitation practices Committed to customer care and first-class service provision A recognised and appropriate qualification in food preparation/cooking, at least to NVQ level 2 Basic certificate in Food hygiene. Knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environmentIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Join us at Enfield's most stunning care home Brookwater House is a luxurious care home in Enfield, London, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technicianwith a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, youll receive: A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where youll work Youll be part of the Enfield cluster, covering areas like Enfield, Edmonton, Palmers Green, Southgate, Wood Green, Tottenham. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What youll need: A Level 2 light vehicle maintenance qualification (or equivalent),with at least 2 years' post-qualification technical, electrical, and diagnostic experience A customer-focused approach A full UK driving licence As a Roadside Technician within our Patrol division, youll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether its a flat battery, tyre change, or complex fault-finding, youll provide quick, confident solutions and reassurance when our members need it most. Youll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. Well set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services thats rewarding, fast-paced, and full of variety - this is it. No CV required when you apply it's easier than ever to start your journey with us. As a Roadside Technician at RAC, youll get benefits that go the extra mile: Strong base pay £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover From your very first day Car salary sacrifice scheme Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays 23 days plus bank holidays (rising to 25 with service) Pension & life cover Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support 24/7 confidential support helpline for you and your family Exclusive discounts Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Heres what were after: Youre more than a mechanic. Youre a problem solver, a people person, and a proud ambassador for the RAC. Whether youre on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment its fault diagnostics, the next its a flat tyre or battery - no two jobs are the same. Youll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. Youll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, weve been keeping drivers moving, and today were trusted by over 15 million members. Were also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and well be with you every step of the way to help you grow and develop your career. TPBN1_UKTJ

About The Role Join HomeServe as a Gas Repair Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: Ilford • Salary: £52,830 + £3,000 guaranteed bonus in your first year • Hours: You will average 40 hours per week (annualised hours - shorter hours in summer, longer in winter, with consistent pay). Includes evenings, weekends and bank holidays. What you'll be doing As a Gas Repair Engineer, you'll be working in customers' homes diagnosing and repairing gas appliances and heating systems. Your day-to-day will include: • Diagnosing faults on boilers and central heating systems • Carrying out repairs to restore heating and hot water • Carrying out boiler services • Completing safety checks and ensuring compliance with regulations • Managing jobs independently while delivering excellent customer service • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • £52,830 + £3,000 guaranteed bonus (year one) • Paid overtime opportunities • Pension scheme with income protection • 33 days holiday (buy/sell options) • Company van & fuel card • All tools, uniform & PPE provided • Access to industry-leading training & ongoing development • Free HomeServe Cover 8 policy • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • Valid gas qualifications: CCN1, CENWAT1, HTR1, & CKR1 • Experience repairing gas appliances and central heating systems • Full UK driving licence (max 6 penalty points) • Strong customer service skills • Ability to work independently and solve problems on site • A positive, proactive approach to your work Training and support We'll give you everything you need to succeed from day one: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office • Week 2: On-the-job training alongside an experienced HomeServe Gas Repair Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us HomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done. TPBN1_UKTJ

The Complaints Officer plays a key role in supporting continuous service improvement by effectively managing and resolving reports of dissatisfaction and formal complaints within Axis Repairs and Maintenance. The role is customer-focused, acting as a single point of contact for residents and clients, ensuring concerns are listened to, investigated thoroughly and responded to in a timely, professional and fair manner. The Complaints Officer is responsible for investigating and responding to service and administrative complaints in line with Axis policies and procedures, client-specific complaints policies and the Housing Ombudsman’s Complaint Handling Code. The role ensures that feedback and learning from complaints are captured and used to drive service improvements, enhance resident satisfaction and support positive working relationships with clients. What We Offer Up to £30,000 depending on experience, plus performance-related bonus (Hybrid working) Annual holiday; 25 + Bank holidays, Up to £2,000 colleague referral fee 24/7 GP referral and wellbeing support service, Perkbox – discounts on coffee, cinema, travel and wellbeing, 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Responsibilities Complaint Handling Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints. Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman’s Complaint Handling Code. Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes. Accurately record all complaints, enquiries and outcomes on the Company’s Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract. Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident’s satisfaction. Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner. Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives. Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client. Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required. Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary. Service Improvement Use the information and learning from complaints reporting and analysis to share opportunities for service improvement with Complaints Team Leader, Customer Experience Manager and Head of Customer Service. Identify training needs across the department to enhance service delivery. Report on trends relating to employee conduct and escalate any concerns to Customer Experience Manager. Ensure root causes and record ‘Learning Actions’ from complaints in the Central Complaints Log for all upheld or partially upheld complaints to allow for trend analysis. Attend any training relevant to the role to support continuous development and enhanced service delivery. Miscellaneous To contribute ideas and suggestions that may enable the company to provide a better service. Provide any other reports requested by Complaints Team Leader or Customer Experience Manager Fully comply with the Organisations Health and Safety and Lone Working policies. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division. About You Knowledge of complaint handling processes and procedures is essential. Knowledge of the Housing Ombudsman guidelines is desirable. Proven understanding of Customer Care with reference to vulnerable people is essential. Experience of working within a Customer Services or Complaints environment is essential. Excellent Customer service skills with a can-do approach to problem solving is essential. Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Operations Manager for a 9-month fixed term contract. The role will be based at our Head Office in Stratford with occasional travel to Thamesmead and Pitsea. As an Operations Manager, you will lead the day-to-day delivery of responsive repairs and voids services within social housing, ensuring operational performance, resident satisfaction and contractual KPIs are consistently achieved. You will play a key leadership role across the contract, driving quality, compliance and service excellence while supporting the performance and development of operational teams. What You’ll Deliver • Lead the delivery of responsive repairs and voids services, ensuring works are completed safely, efficiently and to agreed standards., • Build strong relationships with clients, residents and stakeholders to deliver high levels of customer satisfaction., • Monitor operational performance, including WIP, aged jobs, follow-ons and appointment management., • Ensure contractual KPIs, compliance standards and service delivery expectations are consistently achieved., • Manage labour, subcontractors, scheduling and materials to support operational and commercial performance., • Lead and motivate Supervisors, Administrators, Resident Liaison Officers and operatives to deliver high-quality services., • Support recruitment, training, retention and development across operational teams., • Promote a strong health and safety culture, ensuring compliance with all relevant legislation and procedures., • Manage complaints, disrepair cases and escalations to ensure timely and effective resolution., • Attend client and resident meetings, providing operational updates and maintaining positive working relationships., • Maintain accurate reporting and support continuous improvement initiatives across the contract. About You • Strong operational management and leadership skills with the ability to motivate, coach and develop teams at all levels., • Experience within responsive repairs, voids, housing maintenance or property services environments., • Strong understanding of contract management principles, KPIs and service delivery within a repairs and maintenance setting., • Knowledge of NHF SOR codes and commercial awareness within a contract environment., • Strong understanding of Health & Safety legislation, compliance requirements and safe working practices., • Ability to manage a high-volume workload and adapt to changing operational priorities., • Excellent communication, organisational and stakeholder management skills., • Confident decision-maker with strong problem-solving and analytical abilities., • IT literate with experience using job management systems and Microsoft Office applications., • DBS check required where applicable. What We Offer • Salary up to £55,000 (Pro Rata) depending upon experience, • 25 days’ annual leave (Pro Rata) plus bank holidays., • 24/7 GP Referral Service, • Perkbox – discounts on coffee, cinema, travel and wellbeing., • 1 paid volunteer day each year., • Ongoing training, support and career progression – Axis promotes from within. Why Axis CLC? Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. You’ll join a business that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process please let us know

Deputy Head of Service - Access & Duty Adult Social Care - Adults, Health & Integration £450 per day (Umbrella) Hackney Council is seeking an experienced and forward‑thinking Deputy Head of Service - Access & Duty to play a pivotal leadership role at the front door of Adult Social Care. This is a high‑impact interim opportunity, combining operational oversight with innovation, system‑wide collaboration and strong people leadership. About the Role As Deputy Head of Service, you will provide senior leadership across the Access & Duty service, supporting safe, timely and person‑centred responses for adults contacting Adult Social Care. You will work closely with the Head of Service, Assistant Director and wider system partners to drive quality, performance and continuous improvement. A key focus of the role is transforming how residents access support, ensuring services are preventative, strengths‑based and responsive to need. Key Priorities & Responsibilities You will: Lead the expansion of digital access, increasing the availability of information and self‑assessments through Hackney's digital programme. Work in partnership with Customer Services and internal teams to strengthen entry points into Adult Social Care and improve customer experience. Support and embed a reablement‑first approach, aligned with new models of delivery launching in January 2026. Drive the increased use of Occupational Therapists as a preventative intervention for new Adult Social Care referrals. Provide operational and strategic oversight, ensuring statutory duties, quality standards and KPIs are met. Manage resources effectively, contributing to budget control, efficiencies and value for money. Lead service improvement, change management and new ways of working. Line manage one direct report (Team Manager), with scope to support an expanding team and evolving processes. About You You will be a confident senior leader with significant experience in Adult Social Care or a related health or social care setting. You will bring: A relevant professional qualification (e.g. Social Work, Nursing, Allied Health Profession, Public Health) with appropriate registration. Proven leadership experience in complex, fast‑paced environments. Strong background in service transformation, performance management and partnership working. Sound knowledge of adult social care legislation, safeguarding duties and national policy. Excellent communication and stakeholder management skills. A strong commitment to equality, inclusion and strengths‑based practice.To Apply: Get in contact with QSW Talent Partner, (url removed) Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy

Job Title: Internal Sales Support - £33,000 per annum Location: South East (Head Office), Enfield (EN3 7SX) Hours: • Monday - Friday 7:30am - 5.30pm (1 hour lunch break). Alternate Saturdays 8.00am - 12.00pm We have a great opportunity for an individual with the ability to deliver fantastic customer service to join our highly successful branch as an Internal Sales Support, where you will build relationships with our customers and the internal sales team. Duties and Responsibilities: • Handle inbound telephone calls and emailed enquiries from customers., • Provide quotations and process orders, with the use of Microsoft Office and Sage., • Understand customer needs and requirements., • Work with teams across the business, managing your time to ensure deadlines are met., • Other administrative tasks as required by business need. Essential Skills and Qualities: • Good communication skills for both internal and external stakeholders., • Excellent customer service skills with a proactive, helpful approach., • Basic proficiency in Microsoft Office., • Excellent organisational skills and the ability to prioritise and meet deadlines., • Ability to react quickly to ever changing demands., • Self-motivated person with a positive attitude, as well as a team player. Desired Skills and Qualities: • Previous Experience working in a busy sales office for a builder’s merchant, plant hire company, hire shop or distributor., • Good knowledge of contractors tools, Personal Protective Equipment (PPE), road safety signs, electrical equipment, catering supplies and janitorial products., • Experience using Sage Accounting Software or the ability to learn new systems (training on Sage would be given)

HR Manager (Multi-Site Restaurants) – London Job Title: HR Manager – Multi-Site Restaurants Location: London (with travel across restaurant sites - mainly East London) About the Role We are seeking an experienced and people-focused HR Manager to support a growing multi-site restaurant business across London. This role will oversee all aspects of Human Resources across several restaurant locations, partnering closely with operational leaders to deliver a high-performing, engaged, and compliant workforce. A key part of this role is the training and development of staff across all sites, ensuring managers and employees are equipped with the skills, knowledge, and support needed to deliver operational excellence and exceptional guest experiences. The successful candidate will play a central role in employee relations, recruitment, training and development, performance management, policy implementation, leadership capability building, and workforce planning while ensuring consistency across multiple restaurant sites. Key Responsibilities Employee Relations & HR Support • Provide day-to-day HR advice and guidance to restaurant managers and regional leadership teams., • Manage employee relations matters including disciplinary processes, grievances, absence management, investigations, and performance concerns., • Support managers in conflict resolution and fostering a positive workplace culture., • Ensure HR policies and procedures are applied consistently across all sites. Recruitment & Talent Management • Lead recruitment activities for restaurant and head office positions, including attraction, interviewing, onboarding, and retention strategies., • Partner with hiring managers to forecast staffing requirements and reduce vacancies., • Develop succession planning initiatives and internal career progression pathways. Training, Learning & Staff Development • Design, implement, and oversee training and development programmes across all restaurant sites., • Identify skills gaps and training needs through regular engagement with managers and performance reviews., • Coordinate onboarding, inductions, and role-specific training for new starters., • Deliver and/or facilitate management development, leadership coaching, customer service, compliance, and people management training. Multi-Site Workforce Management • Support multiple restaurant locations, ensuring consistent HR standards and people practices., • Conduct regular site visits to build strong relationships with managers and teams., • Analyse workforce trends including turnover, absence, retention, performance, and staffing needs., • Drive employee engagement initiatives across geographically dispersed teams. Compliance & Policies • Ensure compliance with UK employment law and HR best practice., • Maintain employee records and HR documentation in line with GDPR requirements., • Review, implement, and update HR policies, handbooks, and procedures., • Support right-to-work checks, safeguarding responsibilities, and employment compliance processes. Skills & Experience Required • Proven experience in an HR Manager or Senior HR Advisor role, ideally within hospitality, restaurants, retail, leisure, or another fast-paced multi-site environment., • Demonstrated experience in staff training, learning and development, or leadership coaching., • Strong knowledge of UK employment law and HR best practice., • Demonstrated ability to support multiple operational sites and stakeholders., • Excellent communication, facilitation, and influencing skills. Qualifications • CIPD qualification (Level 5 or above preferred) or equivalent HR experience., • Experience designing or delivering staff training programmes is desirable., • Full UK working rights

In a Nutshell… We have an exciting opportunity for a Head of Customer Service to join our team within Vistry South London, at our Stratford office. As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. You will interface with customers, client's representatives / tenants, and consultants across the business output, including new homes, affordable housing and PRS sales. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Experience working in a Senior Customer Services role in the construction industry Detailed understanding of NHBC customer handover requirements Full understanding of the end-to-end customer journey and the role of Customer Service Experience of people and change management Knowledge of structural warranty provider policies, Consumer Code and company policies Good understanding of building regulations and legal obligations Strong Commercial and Financial understanding Proven background in delivery of outstanding Customer Service. Good planning and organisational skills Good understanding of Microsoft Office, Excel, Outlook and Dynamics Ability to handle complaints and difficult situations Decision making/problem solving/multi-tasking A polite, tactful and assertive attitude Patient and calm under pressure Excellent communication skills Ability to create strong team working Excellent customer and stakeholder management skills Willing to work extra to meet deadlines as and when the business needs require it Willing to travel to sites visiting customers, when the business requires (even during unsociable hours from time to time)Desirable… Formal Construction qualification (HNC or Degree level) Member of the Chartered Institute of Builders (CIOB) NVQ Level 5 in Customer Services or ICS Customer Service Qualification or equivalent Demonstration of a career within the construction industry or hold relevant qualifications along with experience Relevant industry standard training (first aid, scaffold appreciation etc.) More about the Head of Customer Service role… Lead the Customer Service team, fostering a strong team ethos of accountability and responsibility placing the customer at the forefront whilst ensuring the department operates efficiently and cost effectively. Ensure that processes are in place to drive customer satisfaction scores, working with all teams across the business to deliver excellent 5* service (or equivalent) and drive nine-month service improvement in line with BU targets. Work with Sales and Construction to drive service improvements throughout a customer's journey Liaise with the Commercial department to ensure specified products have warranties comparable with the Company's liabilities and that contractor and supplier performance meets aftercare requirements. Ensure all departments are fully informed and provided with required information to support customer satisfaction. Own and lead the implementation and change management of processes, procedures to ensure continuous improvement within the service. Working as the SME for all service systems and process changes required. Respond to purchaser's / client representative complaints/queries, assessing the necessary remedial works, and ensuring the complaints are reported, managed, and responded to in line with company and required external body processes and timeframes. Ensure consistent seamless handover throughout the customer journey. Take ownership for ensuring all BU data is accurate, working across the functional teams as required to ensure this is in place. Overall Responsibility for Risk and Health and Safety throughout the defects period, during any works within customers' homes. Manage Customer Service budgets including day to day spend, major defects and repairs, latent defects, compensation awards, complete forecasting and set annual budgets. Manage the handover from Build to Customer Service, ensuring proactive communication and updates with the progress of issues raised. Manage sub-contractors/suppliers etc., in all customer service matters and ensure performance is driven to meet required SLA's. Attend or ensure attendance at NHBC inspections for properties over two years old when required. Ensure statutory requirements are met, working relevant stakeholders, such as NHBC, gas safety, fire safety, electrical safety and records are always kept up to date to ensure 100% compliance. On affordable / contracting schemes be responsible for recovery of retentions from clients. Ensure that all properties are inspected on completion and sub-standard properties are re-inspected and certified as complete, as determined by regional processes. Monitor quality reports and follow up as necessary with build department. Review data/reports and ensure progression of remedial actions. Seek solutions to re-occurring problems and drive the improvement.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

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