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Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

Head of Customer Success – High-Growth Cyber / Data Protection SaaS. Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Build and shape a Customer Success function from day one.

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

The successful candidate will have QTS, a strong academic background, and two years of leadership experience. A leading educational institution in Greater London is seeking a qualified and experienced educator for the Head of Year position. Excellent rewards and development opportunities are on offe

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

A local primary school is seeking a dynamic and proactive Assistant Head of Year.

A reputable educational institution in Greater London seeks a Head of Year for a permanent, full-time role starting on 1st September 2026. The school values staff well-being and offers excellent career progression, a comprehensive benefits package, and a supportive environment for both staff and stu

That’s why we’re hiring our first Head of Employer Success, a senior leader who can build a modern, high‑performing Customer Success function that drives retention, renewal, impact and advocacy across our employer base. You’re an experienced leader from Customer Success, Client Services or B

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. Act as

Based in Haydock, this senior leadership role offers the opportunity to shape the future of our national customer contact operation and make a real impact on customer experience, commercial performance, and colleague engagement. Head of Customer Contact Centre - Hire Direct. Many of our leaders have

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A regional house builder is seeking a Head of Customer Service for a 3-month fixed term contract in Warrington. Successful candidates will possess strategic thinking skills and extensive technical knowledge of various trades. This position includes competitive remuneration, company benefits, and a s

A public service organization in the UK is seeking a Director of Customer Services to lead and enhance customer experiences. This role involves overseeing complaints handling and customer relationship activities while driving a customer-first culture across the organization. This position offers a s

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

A B2B FinTech company is seeking an experienced Head of Customer Success to lead their efforts in enhancing customer satisfaction and retention. This role involves defining the Customer Success strategy, managing a high-performing team, and ensuring that customers derive measurable value from produc

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Recognise the importance of customer service and meet the standards required w

A leading financial services provider in London seeks a VP of Customer Success to drive customer satisfaction and retention. Ideal candidates have 8 years of experience in B2B SaaS or FinTech, along with exceptional leadership and problem-solving skills. The position offers competitive benefits incl

This role requires over 8 years of customer success management experience, the ability to foster strong customer relationships, and proficiency in Salesforce. A leader in clean energy solutions based in Greater London seeks a Head of Customer Success to drive retention and enhance client satisfactio

A leading nutrition company is seeking a Head of Customer Strategy for its Continental Europe operations. Candidates should have at least 8 years of RGM experience, strong leadership skills, and proficiency in data analysis tools.

A leading healthcare technology firm in Greater London is looking for a Head of Product. Key responsibilities include product portfolio management, ensuring customer-centered product development, and fostering a cross-functional culture. The position offers a competitive salary and benefits, includi

We have an opportunity for a Head of Customer Service to join our Northern regional office team on a contract to December 2026. Head of Customer Services - to December 2026. Tilia Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Drive engagement, retention, and progr

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

History of successful deployments recognised as reference accounts. At Lyrebird, we don’t just write code — we help shape the future of the human experience. Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK.

This is a founding Head of Design role with full ownership of how the brand and digital experience are defined as the business grows. My client is a fast-growing platform operating at the forefront of women’s health innovation, bringing together leaders, investors, and companies shaping the future

A leading online fashion retailer is seeking a Head of Engineering for Customer Experience in London. You will lead a diverse team of engineers to enhance customer engagement through well-executed technology strategies and deliver immersive online experiences. This role offers an opportunity to sign

A leading financial institution is seeking a Head of Customer Segment & Performance to enhance customer experience and drive performance. The role involves taking ownership of customer journeys, managing portfolios, and using data insights for commercial growth. Candidates should have extensive expe

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or tr

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). Provide a holistic view of delivery planning and progress across the department, ensuring strong alignment between business priorities and digital delivery capabilities, with a clear understanding of roadmaps, technical

A leading customer service organization in the United Kingdom is seeking a Director of Customer Service to lead a complex and high-performing team during a period of strategic transformation. The ideal candidate will have significant experience in social housing or a customer-focused sector, with a

A leading financial institution in Greater London seeks a Customer Lifecycle Leader to build and lead its customer lifecycle capability. You will develop CRM strategies, design customer engagement journeys across multiple channels, and lead a high-performing team to drive customer engagement and val

Recruit, mentor, and lead a high-performing team of Customer Success Managers. We are looking for a strategic leader to take Customer Success to the next level. Act as the Voice of the Customer to the Product team to influence the roadmap.

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. With a team of 500+ acr

A leading FinTech company in London seeks a VP of Customer Success to lead customer lifecycle management post-sale. This role demands 8+ years of experience in Customer Success leadership within a B2B SaaS or FinTech environment. The role offers flexible working arrangements and numerous benefits in

A next-gen debt recovery platform is seeking a VP of Customer Success in Greater London. This role entails owning customer outcomes end-to-end, from pre-sales to long-term value realization. The candidate will design processes for predictable success, ensuring that the delivery creates real impact.

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

Head of Customer Value Management & Commercial Analytics. You will combine deep quantitative expertise with strong commercial understanding to shape our customer value strategy for the. Partner with Product, Marketing, and Data teams to identify customer opportunities and gaps.

A leading ethical beauty brand is seeking a Head of Customer Experience to lead the UK customer journey, ensuring consistent brand experiences across all channels. The ideal candidate will have robust experience in delivering omnichannel strategies, strong project management skills, and an understan

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial technology company in the UK is seeking a Customer Success Director. The ideal candidate will have at least 5 years of manage