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A sustainable pet food company in the UK is looking for a Head of Customer Love Foundations to enhance customer experiences across markets. In this key role, you will manage a team of specialists, oversee operations, and drive improvement initiatives, ensuring alignment with company strategy. You wi

In this role, you will lead a high-performing commercial team, drive sponsorship revenue from both new and existing clients, and develop strategies to expand and grow an already successful portfolio of events. This is an opportunity to join a well-respected, people-first business that values long-te

A leading customer service organization is looking for a Head of Customer Experience to lead and define the customer experience strategy. Ideal candidates will have proven leadership experience in customer experience or service design, with a strong understanding of customer behavior and journey des

Head of Customer Contact - Repairs. Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities. This service is vital to the wellbeing and safety of our customers, and your work will make a direct di

A global technology firm in the UK is looking for a Head of Insights to lead their Insights function. This role involves setting standards and developing a team of analysts focused on providing high-quality insights to customers.

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. Primary KPI = Bolt UK + Fella UK Reorder Rate (Of customers whose check‑ins opened 22d ago, what % of them reordered

We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational content. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen prod

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

This role requires a strategic leader to oversee Customer Success, Renewals, and People Science, ensuring alignment and operational excellence. A leading employee experience platform is seeking a Senior Director to manage the EMEA Customer Experience organization. The ideal candidate has significant

Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment. Ideal backgrounds include Principal PM, Group PM, or early Director-lev

We are looking for a Manager of Customer Success UK, Ireland & France to lead local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions. Thousands of customer

A pioneering technology firm based in Greater London is seeking a Customer Success Leader to drive the success of its AI-native CRM. This senior role involves hiring and mentoring Customer Success Managers, collaborating cross-functionally, and establishing key metrics to enhance customer engagement

A leading motoring organization is seeking a Head of Digital Product to transform customer journeys and deliver innovative market experiences. Join a supportive team that values diversity and offers a range of benefits including annual leave and personal development opportunities. This role involves

As the Head of Customer Journey Experience Strategic Transformation you will lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys. This involves leading cross-functional teams to identify and drive opportunities to be mo

HEAD OF/DIRECTOR OF EXISTING CUSTOMER STRATEGY. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Assessing existing lending policies and customer strategies to enhance performance.

A leading financial services provider in Greater London seeks a Head of Existing Customer Analytics to lead a team delivering data-driven insights for optimizing customer relationships. This full-time position offers hybrid working with a salary range of £100K–£110K plus benefits. Responsibiliti

We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. Manage and take ownership of the global Customer Love budget across wages and overheads. This position reports into the Customer Love Director and is

Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accou

A dynamic marketing recruitment agency is seeking a Head of Content and Customer Advocacy to shape the content strategy for a growing SaaS business. This senior role encompasses building a content framework aligned with business objectives, fostering customer advocacy, and collaborating across teams

A leading arts organization in Greater London is seeking a Deputy Head of Ticketing and Sales to oversee a busy ticketing operation. This role requires a collaborative leader with experience in team management, Box Office operations, and a passion for customer service.

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles.

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional fina

A leading customer insight company is seeking a Director of Customer Success & Renewals in the UK. Preferred candidates will have 8+ years in Customer Success and a robust background in managing renewals within a SaaS environment. Responsibilities include driving customer adoption, retention, and re

A leading software company in the UK seeks a Head of Professional Services to drive customer success. This pivotal role involves leading a dynamic team, forming strategies that enhance service delivery, and managing software implementations. The ideal candidate will have proven leadership experience

A leading technology firm in the UK is seeking a Head of Customer Success to enhance customer engagement and reduce churn. This role involves leadership and coaching of Account Managers, focusing on building a value-led customer management approach. Successful candidates will have a track record in

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Job Title: Senior Conference Producer / Head of Content - Events. Attend relevant industry events and network with key players to stay ahead of the curve.

A leading healthy recipe box service in London seeks a Head of Product to define and drive the product strategy. This role offers a competitive package, hybrid working, and a chance to make a positive impact on lives through healthy eating. Responsibilities include leading market positioning and fos

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading hospitality brand is seeking a Head of Customer Value to shape loyalty and CRM programmes. The ideal candidate will have 8-10 years of experience in customer value management and CRM, coupled with excellent leadership skills. This role requires managing strategies for customer acquisition

A financial services company based in London is seeking a Head of Customer Success to manage global teams and ensure exceptional client support. This role requires a proven background in customer success, strong leadership, and the ability to analyse customer data effectively. Competitive salary and

The ideal candidate has extensive experience in customer engagement and a track record of transforming customer success operations. You will drive product adoption and retention while leading a team of Customer Success Managers. A leading tech advisory firm is seeking a Customer Success Leader to en

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

Partner, Head Partner, of CDD, EDD and Customer Screening. Be curious: explore, sponsor and foster the development of new technology to drive efficiency, manage risk, and provide better customer outcomes. We’re a collaborative partnership with over 125 years of experience, with offices worldwide,

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As Head of Customer Operations Performance & Insights, you will own and evolve the global workforce planning capability for a digital-first Customer Operations, leading a distributed team covering Forecasting, Capacity Planning and Real-Time Performance. You will be accountable for translating custo

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. Customer Success, Account Management, or a related customer‑facing role with

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. We’re looking for a se

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. A strong background in customer analytics and service operations is essential for success in this role. You will be responsible for shaping how

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

You will identify friction in the customer journey—whether in onboarding handoffs, commercial negotiations, or cross‑border complexities—and build the operational infrastructure to remove it. You will serve as the final point of escalation and strategic partner for our largest EMEA customers,

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

Strong customer‑centric mindset, with a track record of improving customer journeys and operational performance. This role is responsible for the planning, execution and control of these critical functions, ensuring a high-quality, compliant and customer‑centric service. At BNP Paribas Personal