Assistant Manager-Leasing
1 day ago
Ruislip
The Assistant Manager Leasing is responsible for coordinating and delivering all leasing and reservations activities to achieve budgeted revenue, occupancy targets, resident retention, and leasing goals. This role leads by example, ensuring the team delivers exceptional service and builds a vibrant, welcoming community for residents. Key Role Responsibilities Lead and motivate the leasing team to achieve occupancy and leasing targets. Act as a brand ambassador, ensuring all team members represent company values. Partner with marketing to shape and implement local leasing strategies based on market data and future occupancy levels. Propose and drive leasing initiatives and regularly review competitors to stay ahead of the curve. Compiling and verifying for accuracy any weekly reporting that is submitted from site. Monitor and flag occupancy levels and future (3-6 month) occupancy gaps with proposed initiatives that require addressing by the leadership team. Ensure all outstanding tasks in PMS are updated daily and nothing remains outstanding under lead and leasing sections as well as renewal and approval sections. Liaise with support teams (like CTS) to coordinate and ensure greatest applicant satisfaction. Oversee on-site enquiries, maintain inventory of ready apartments, recommend rent pricing, and monitor daily leasing activities. Participate in the leasing process: generate and monitor traffic, qualify prospects, prepare tenancy documentation, and manage move-in/move-out procedures. Promote resident satisfaction and retention by responding promptly to queries and resolving service issues. Coordinate tenancy management, including pre move in inspections, initial moneys received and accuracy of the resident ledger. Monitor expiration's and ensure renewals are approved and sent in line with the company policy and anyone who shouldnt be renewed, raised to the GM attention. Develop team capability, coordinate training, and address performance as needed. Complete team performance reviews and 1-2-1 conversations to drive engaged team . Conduct performance review for Leasing team in line with GS policies. Ensure compliance with company policies, procedures, and relevant legislation as well as mandatory training records. Act up for the Community/General Manager in their absence. Ensure data accuracy in the PMS system and hold team members accountable for ensuring one source of truth is maintained. Coordinate with external agents if needed to liaise on availability, training, standards and overall performance. Carry out Mystery Shops with the Leasing Team to check on quality delivery and performance Hold and conduct Yield meetings with the Facilities Manager on Stock Levels and Presentation of available stock About You Good level of general education. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Financial understanding of accounts and Budgeting , further development will be provided Experience & Skills Essential: Proven experience in leasing/sales performance and property operations, including P&L and budget monitoring. Strong leadership and team motivation skills. Excellent communication, organisation, and numerical skills. Knowledge of UK Health and Safety and Landlord/Tenant legislation. Proficiency in property operations software (training provided). Ability to work autonomously and adapt to a fast-paced environment. Commitment to delivering exceptional customer experiences. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Desirable Demonstrable ability to coach and mentor team members. Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. A knowledge and understanding of Fire legislation Understand of the Debt collection process What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ