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Your New Company \n A prestigious and well-established organisation is seeking an experienced IT Service Delivery Manager to join its busy and highly regarded IT function. Supporting a diverse user community (circa 2000 people). This is a great opportunity for someone looking to make a real impact supporting an organisation going through change. \n Your New Role \n As IT Service Delivery Manager, you will take responsibility for the leadership, development and performance of the IT Service Desk and Technical Support teams, ensuring the delivery of high-quality IT services across the organisation. Reporting directly to the Director of IT, you will play a key role in delivering the wider IT strategy and driving continual service improvement. \n You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed service levels. You will take ownership of major incidents, ensuring effective communication with stakeholders throughout the resolution process and leading post-incident reviews to minimise future risk and recurring issues. \n Longer term, the role will also involve developing service management processes, maintaining accurate IT asset records, managing hardware and software procurement activities, overseeing device life cycle management, and ensuring onboarding and offboarding processes are completed efficiently.In addition, you will be responsible for producing meaningful service reports and performance metrics, creating and maintaining technical documentation, and ensuring consistency of support procedures across the wider IT department. \n Please note, due to the nature of the organisation, the expectation is to be predominantly on-site. However, there is some flexibility for home working. You will also be required to complete a DBS check. \n What You'll Need to Succeed \n To be successful in this position, we are looking for an experienced Service Delivery Manager who can hit the ground running to make a positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. A strong understanding of incident, problem and change management processes is required, together with experience of asset management, reporting and operational performance management. \n Technical knowledge of Microsoft infrastructure, identity management and multi-factor authentication, cloud technologies, virtualisation platforms, mobile device management solutions, IT service management tools, telephony platforms, audiovisual technologies and end-user computing environments will be highly beneficial.Strong communication, stakeholder management and problem-solving skills are essential, along with the ability to work effectively in a fast-paced environment whilst maintaining exceptionally high standards. \n What You'll Get in Return \n Salary up to £ days annual leave (inclusive of BH), 35 hour working week (Monday to Friday, covering varying shifts of 8am-4pm and 10.30am - 6.30pm). Please get in touch for a full list of benefits for this position. In return, you will have the opportunity to join a highly respected organisation where technology plays a pivotal role in supporting operational excellence. You will work alongside experienced IT professionals, contribute to strategic technology initiatives and have the opportunity to make a significant impact on service delivery and user experience. \n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Branch Assistant (Temp to Perm)\n Location: Staines \n Contract: Temporary to Permanent \n Hours: Full-Time About the Role\n We are currently seeking a reliable and customer-focused Branch Assistant to join our busy depot in Staines on a temporary-to-permanent basis. This is a varied role that combines customer service, administration, sales support, and warehouse duties. \n As the first point of contact for customers, you will play a key role in ensuring the smooth day-to-day operation of the branch. The ideal candidate will enjoy working in a fast-paced environment, have strong communication skills, and be willing to support all areas of branch operations. Key Responsibilities\n\n • Provide excellent customer service both in branch, over the telephone, and via email.\n, • Process sales and hire transactions accurately using internal systems and till operations.\n, • Manage hire administration, including booking equipment, processing off-hires, and handling returns.\n, • Pick, pack, and prepare customer orders efficiently and accurately.\n, • Replenish stock and maintain high standards of housekeeping within the branch.\n, • Assist with goods-in processes, stock checks, and deliveries.\n, • Offer product and hire advice to customers and identify suitable solutions to their requirements.\n, • Complete general administrative duties, including order processing, data entry, and updating company systems.\n, • Work closely with colleagues to achieve branch operational and sales objectives.\n, • Ensure all health and safety procedures are followed at all times.\nAbout You\n To be successful in this position, you will ideally have: \n\n • Previous experience in a customer-facing role, trade counter, warehouse, hire desk, or similar environment.\n, • Strong customer service and communication skills.\n, • Good IT skills, including experience using Microsoft Office and internal systems.\n, • The ability to multitask and work effectively in a busy branch environment.\n, • A proactive and positive attitude with a willingness to support different areas of the business.\n, • Good organisational skills and attention to detail.\n, • Reliability, punctuality, and a strong work ethic.\nWhat's on Offer?\n\n, • Temporary-to-permanent opportunity with long-term career prospects.\n, • Full training and ongoing development.\n, • Friendly and supportive team environment.\n, • Exposure to all aspects of branch and hire operations.\n, • Opportunity to develop valuable industry knowledge and skills.\n\n If you are a motivated individual who enjoys customer interaction and thrives in a hands-on role, we would love to hear from you. \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

IT Field Engineer (Entry-Level) – £100–£115 per day \n Full-Time, Part-Time and Contractual Roles Available \n Kickstart Your IT Career with Full Training Provided* \n Are you looking to break into the IT industry but don’t know where to start? We’re recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. \n About us \n Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. \n We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. \n Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. \n About You \n We’re looking for individuals who are: \n\n • Passionate about technology with a desire to build a long-term IT career\n, • Comfortable travelling to different customer sites (own vehicle required)\n, • Practical and hands-on. DIY or similar experience is a bonus\n, • Ex-military backgrounds are highly desirable\n\n What You’ll Be Doing \n As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: \n\n • Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals\n, • Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment\n, • Replacing and upgrading components such as memory, hard drives, screens, and power supplies\n, • Carrying out routine maintenance and health checks on IT equipment\n, • Following technical guides and documentation to complete tasks accurately\n, • Providing clear updates to the IT Support Desk or relevant Cerco contacts\n, • Keeping customers informed of progress, expected timelines, and issue resolutions\n, • Working independently on site, managing your time and workload effectively\n, • Completing basic reporting or job sheets after each visit\n, • Adhering to field service standards, safety requirements, and professionalism at all times\n, • Upholding Cerco’s reputation on every assignment through reliable, friendly, and quality service\n\n Initial Assessment \n All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. \n Training (If required) \n After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. \n This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. \n Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95. These fees only apply if you choose to undertake the training. \n \n Role Details \n\n • Job Types: Full-Time, Part-Time\n, • Pay: £100–£115 per day\n, • Work Environment: Field-based (on the road)\n, • Benefits: On-site parking (where available)\n, • Licence Requirement: Full, clean UK driving licence (required)\n, • Enhanced DBS Check (required)\n\n

Job Title Warehouse Management System Analyst - WMS Analyst Role Purpose The WMS Analyst will act as the internal subject matter expert for the company's Warehouse Management System (Mintsoft), supporting the Fulfilment business that manages stock on behalf of third-party customers. The role is responsible for configuring, optimising, and troubleshooting the WMS, ensuring data integrity, driving process efficiency, and supporting integrations between Mintsoft and other systems (e.g. carriers, marketplaces, customer platforms, ERP/finance systems). The successful candidate will play a key role in ensuring warehouse systems continue to operate efficiently while supporting business change, system improvements, and new customer onboarding. This is a hybrid technical/operational role, bridging the warehouse floor, IT, and customer-facing fulfilment operations. Key Responsibilities System Administration & Configuration • Act as the primary in-house administrator for Mintsoft, managing user accounts, permissions, warehouse locations, and system settings., • Configure and maintain client (customer) accounts within Mintsoft, including product catalogues, pricing rules, and stock rules., • Manage and maintain integrations between Mintsoft and third-party platforms (e.g. Shopify, Amazon, eBay, courier/carrier APIs, EDI, ERP/accounting systems)., • Own the WMS change control process — testing and implementing system updates, new features, and configuration changes. Process & Operational Support • Analyse warehouse processes (goods-in, put-away, picking, packing, dispatch, returns, stock takes) and identify opportunities to improve efficiency using Mintsoft functionality., • Design and document standard operating procedures (SOPs) for WMS-related processes., • Work with warehouse operations teams to troubleshoot day-to-day system issues, escalating to Mintsoft support where required., • Support onboarding of new fulfilment customers, including WMS setup, stock file uploads, and integration testing. Data & Reporting • Ensure stock accuracy through regular audits, cycle counts, and reconciliation between Mintsoft and customer/financial records., • Build and maintain reporting dashboards (KPIs such as pick accuracy, order turnaround time, stock discrepancies, SLA adherence)., • Investigate and resolve stock discrepancies, working with warehouse teams to identify root causes., • Provide data extracts and analysis to support customer reporting and internal business reviews. Stakeholder & Vendor Management • Act as the key liaison with Mintsoft support/account management for bug fixes, feature requests, and system upgrades., • Support internal stakeholders (Customer Service, Finance, Operations) with WMS-related queries., • Communicate system changes, downtime, or new features to relevant teams. Continuous Improvement • Stay current on Mintsoft product updates and new features, assessing their relevance to the business., • Identify automation opportunities to reduce manual processes (e.g. automated stock replenishment rules, order routing logic)., • Support wider fulfilment system strategy, including evaluation of complementary tools or future WMS requirements as the business scales. Essential Skills & Experience • Proven experience working with a Warehouse Management System (Mintsoft experience highly desirable but not essential)., • Experience in a 3PL, fulfilment, e-commerce logistics, or multi-client warehouse environment., • Strong understanding of warehouse operations (inbound, outbound, inventory control, returns)., • Confident working with data — Excel/Google Sheets to an advanced level (VLOOKUPs, pivot tables); SQL knowledge a strong advantage., • Experience with system integrations (APIs, EDI, or middleware platforms) and troubleshooting integration issues., • Strong analytical and problem-solving skills, with attention to detail., • Excellent stakeholder communication skills — able to translate technical issues for non-technical audiences. Desirable Skills & Experience • Direct hands-on Mintsoft administration experience., • Familiarity with courier/carrier platforms and marketplace integrations (Shopify, Amazon Seller Central, eBay, etc.)., • Experience with Power BI, Tableau, or similar reporting/BI tools., • Understanding of ERP or finance system integration (e.g. Xero, Sage, NetSuite)., • Project management experience (system implementations, customer onboarding projects). Personal Attributes • Highly organised, with the ability to manage multiple customer accounts and priorities simultaneously., • Comfortable working both at a desk with data and on the warehouse floor with operational teams., • Proactive, curious, and keen to drive continuous improvement., • Calm under pressure, particularly during peak trading periods. What Success Looks Like (First 6–12 Months) • Full working knowledge of the company's Mintsoft configuration and integrations., • Documented SOPs for core WMS processes., • Measurable improvement in stock accuracy and/or order processing efficiency., • Established as the go-to internal resource for WMS-related queries across Operations, Customer Service, and Finance. Benefits 30 days holiday allowance (incl bank holidays) and enrolment in to the pension scheme. This is a great opportunity to secure a role which offers growth and development. If you have a relevant WMS background then please send your CV in the first instance and you will be contacted with full role and company information.

Air Logistics Aerospace Customer Care Specialist provides dedicated high level customer service and operations support to understand key accounts needs and requirements in proposing solutions to meet deadlines that add value and build long lasting partnerships. This person will handle all oversized, special shipments and dangerous goods. Note that the shift pattern for this role is Monday - Friday 15-00 - 00:00h. How you create impact Provide quotes to customers as defined by the Special Services Desk. Monitor all oversized, special shipments and DG CAO as required Maintain and enhance customer services by ensuring procedures are followed and systems used correctly. Follow any new systems procedures within the department Take job orders from clients, that include routing, classifying of service type, establishing a deadline. Assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc.) as well as Provide quotes to customers. Familiarise yourself with all special services we can offer and ensure customers are given all options available. Help develop and maintain relationships with clients. Ensure compliance with company policies and procedures. What we would like you to bring Understanding of the Aviation industry and delivering Time Critical shipments using all available services. Excellent knowledge of international and domestic airline routings, geography and time zones Extensive customer service experience required. Extensive customer service experience required. Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities. Good written and verbal communications skills Ability to organize and manage multiple priorities. What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation TPBN1_UKTJ

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management! Role Title: Fabric Engineer Location: Mobile - London Role Purpose The role has been created to assist the Workplace Management team on site with the hard services required by the client, ensuring optimal workplace performance and employee experience. Main Duties & Responsibilities • Represent the hard services team and ensure successful site support for all engineering requirements within the workplace environment, • Ensure Specialist Vendor service visits are completed efficiently, with quality of work inspected and recommendations communicated to the Workplace Management Account Manager, • Carry out PPM tasks and adhere to compliance guidelines, statutory acts and regulations to maintain safe, healthy workplace environments, • Accurately report all completed work orders, including precise recording of critical spares/stock items used, utilizing the Corrigo platform for seamless workplace operations, • Deliver exceptional customer-focused service to support workplace occupiers and participate in additional training as required, • Complete weekly reports, ensuring significant events or activities are noted and effectively communicated to the JLL Workplace Management team and Account Manager, • Actively participate in Health and Safety compliance activities, including Hazard/Near Miss Reporting and regular Toolbox Talks to maintain workplace safety standards, • Ensure compliance with JLL MEP processes and procedures for all work orders, maintaining proper risk management documentation (MOP, SOP or EOP) for critical works, • Liaise with the Workplace Management account manager when ordering M&E components for remedial/corrective works, • Take ownership of designated areas (including plant rooms) under JLL control, ensuring they meet and maintain required workplace standards, • Efficiently complete Corrigo Work Orders within SLA requirements to minimize workplace disruption Essential Qualifications & Experience • Comprehensive understanding of all trades with relevant experience in workplace environments, • Excellent communication skills and ability to interact professionally with workplace occupiers at all levels, • Proactive approach to achieving the highest operational standards in workplace management, • Strong IT and report writing skills, • Ability to work under pressure while maintaining calm, clear thinking and delivering required services within time constraints Employee Benefits • Overtime x1.5 on weekdays and x2 on weekends + day in lieu on bank holidays, • Standby rate of £15 per day and £50 on bank holidays, • 24 days holiday plus bank holidays (pro rata for shift workers), • Ability to buy and sell holidays - buy 5 days & sell 2 days, • Life assurance, • Auto-enrollment company pension scheme, • Employee Assistance Program (EAP), • Cycle to work scheme, • Purchase an electric vehicle via salary sacrifice, • Employee discounts with various brands, • Learning and development programs, training and career opportunities What You Can Expect From Us You'll join an entrepreneurial, inclusive culture focused on creating exceptional workplace experiences. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things and transform how people experience their workplace. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences in workplace management. Keep those ambitions in sight and imagine where JLL Workplace Management can take you... Apply today through JLL Careers Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JBRP1_UKTJ

InterSystems Corporation in Windsor, United Kingdom seeks a Help Desk Specialist to provide first-line IT support and service desk functions. The role emphasizes clear documentation, knowledge base maintenance, and participation in service improvement initiatives, with daily ticket reviews and coord

Frimley Health NHS Foundation Trust in Ascot is hiring a Band 4 IT Service Desk Analyst for a permanent, full-time role (37.

Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations. Band 4 - IT Service Desk Analyst.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for a Senior Moves, Adds & Changes (MAC) Project Manager for our Integrated Facility Management (IFM) business line embedded within our Amazon dedicated account team. About JLL We are JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunities and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose The Senior MAC Project Manager provides regional operational leadership for 2 designated areas, with direct responsibility for people management, vendor management, cross-functional collaboration, and performance tracking and reporting. Working in close partnership with key stakeholders across the organization, the role drives team performance, develops talent, and ensures alignment with business objectives. In parallel, the position combines end-to-end project management, data management, and auditing across the MAC service line, ensuring accurate employee location data, timely floor plan updates, and delivery of concurrent projects ranging from small team moves to full building restacks in a fast-paced, high-volume environment. The Senior MAC Project Manager reports to the MAC Lead within the Occupancy Planning and MAC organization. What this job involves Operations: • Oversee project prioritization, resource allocation, and performance evaluation for MAC specialists with the MAC lead., • Provide oversight and leadership on MAC operations, ensuring projects are delivered efficiently, on time, and within budget., • Ensure employee location data accuracy on Space & Occupancy platform, per KPIs., • Manage relationships with move vendors, ensuring effective coordination with MAC PM and timely implementation. of vendor deliverables, maintaining quality control and adherence to internal policies and processes., • Plan and coordinate move projects when no MAC PM is available of varying scope and complexity., • Develop and execute tailored communication strategies for each project., • Plan and allocate resources in coordination with vendors and local facility management teams., • Manage locker asset inventories - capacity, assignments, and clear-outs during moves., • Coordinate move vendor deliveries and resolve issues in real time to ensure a flawless Day 1 experience., • Manage vendor relationships and project budgets, including quotes, invoice reviews, and spend tracking., • Distribute post-move surveys, document lessons learned, and close project records within defined timelines., • Perform timely floor plan audits and updates., • Handle MAC trouble tickets promptly per SLAs. Management: • Mentor and coach MAC Project Managers to enhance their skills, capabilities, and career development., • Provide training and development for MAC Project Managers while overseeing new joiner development plans., • Collaborating with MAC lead to conduct year-end performance evaluations and contribute to individual performance assessments., • Collaborating with MAC Lead to Manage escalations and resolve operational issues., • Manage customer engagement with the client. Process Optimization: • Continuously evaluate and streamline processes and procedures., • Work with MAC lead to Identify opportunities for enhancement for MAC operations., • Work with MAC lead to Implement strategies and best practices to enhance the overall effectiveness. Stakeholder Coordination: • Build and maintain relationships with key partners for smooth project delivery, including:, • EMEA MAC Lead and MAC Project managers team., • Occupancy Planning - seating strategy, neighborhood assignments, space allocation., • Business unit representatives., • Local Facility Management teams - move support, floor plans, locker management., • IT Services - device provisioning, network readiness, workstation and AV/VC setup., • Corporate Security - building access, badges, restricted spaces., • HR/People teams - employee location updates., • Space Data Management - data management support and troubleshooting., • Operational Readiness _ Projects tied to launch, renovation or expansions., • Design & Construction - moves tied to launches or expansions., • Move vendors - physical logistics before and during moves. Every day is different, and in all these activities, we'd encourage you to show your ingenuity. What You'll Bring • Advanced project management skills, including managing multiple concurrent projects with competing deadlines, using tools such as Asana or Smartsheet., • Proven experience delivering corporate office moves and building restacks end to end and experience with CAFM / IWMS platforms., • Strong analytical mindset - data-driven decision-making, dashboards and metrics-based reporting., • Structured approach to risk identification, mitigation, and documentation., • Vendor management: scoping, quoting, delivery oversight., • Proficiency with AI tools and automation to streamline workflows and reporting., • Travel availability - Central Europe+., • Strong verbal, written, and presentation skills; advanced English fluency. Preferred: • Background in corporate real estate, integrated facility management, or workplace services., • Data management or auditing experience at scale (employee records, floor plan validation)., • Financial awareness - budget tracking, spend monitoring, and variance flagging., • Familiarity with security protocols for restricted or prototype workspace environments., • Change management experience in large or complex organizations. What you can expect from us • Real impact, every day: directly shape the workplace experience for thousands of employees across EMEA., • Variety and pace: balance strategic project planning with hands-on operational delivery - no two weeks are the same., • Continuous improvement: contribute to team-wide process improvements and SOP development., • Flexible working: primarily office-based (4 days/week), with one day remote flexibility., • Career progression possibilities: within Operational Readiness team and beyond. You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you... Apply /careers. JLL Privacy Statement When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device's operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on. For additional details please see JLL's Global Privacy Statement or our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JBRP1_UKTJ

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Fabric Maintenance Engineer Location: Reading Role Purpose Carry out planned and reactive maintenance. Main Duties & Responsibilities: • General Carpentry, • Fire door maintenance and repair, • Weekly fire alarm testing, • Weekly tap flushing, • AHU Cleaning & Servicing, • Basic plumbing and drainage repairs, • Patch repairs to wall and floor tiling, carpets, lino & screeds, • Suspended ceiling repairs, • Shelving /racking, • Lock changes/repairs, • Painting & Decorating, • Working hours as part of the sites shift pattern., • To carry out planned and reactive maintenance in accordance with the company's PPM and task schedules., • Undertake PPM activity in a quality, professional manner., • Production of technical and situational reports as required., • Proactively use the technology systems given to you so that the Company can be always compliant with its contractual obligations., • Carry out the works always requested in a professional and proactive manner., • To always communicate clearly and effectively with the rest of the team and clients., • Provide first line out of hours call out for the site., • Writing activity reports in line with Company procedures accurately and timely., • Proactively assisting the management team to produce quotations by giving accurate and good quality information where extra works are identified., • Attending team meetings/briefings as requested., • To provide accurate time sheet information weekly and on time, • To ensure that the Company is always presented in a good light., • Undertake reactive maintenance works as directed by the Help Desk and/or management team., • To escalate any major site issues or incidents to your line manager asap once noticed., • To manage Integral sub-contractors whilst working on site, • Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and are equally aware of their own roles and responsibilities within the Company., • Ensure that all materials and equipment are handled, stored, and used with due regard to the relevant Health, Safety and Environmental legislation., • Actively participate in the health and safety processes required under the Company policies and procedures on portfolio including, but not limited to, accident investigation, reporting, risk assessments and auditing, • Any other reasonable instruction from the Contract Manager or his Line Managers., • Co-operating with the company to allow it to fulfil its moral and legal duties and obligations. (Additional training will be provided as necessary) Essential Qualifications & Experience: • Fabric Engineering apprenticeship or similar, • C&G Pts. 1 & 2, equivalent or exceeds., • Proven post apprenticeship practical experience, • Good communication & interpersonal skills, • Commitment to providing a high-quality service to our customer., • Willing to work flexibly and as a team member., • Ability to work overtime as required., • Excellent communication skills and the ability to deal with all levels of staff., • Proactive in achieving the highest standard of operation., • Have good IT and report writing skills., • Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints. What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you... Location: On-site -Reading, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JBRP1_UKTJ

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Gas Engineering Supervisor - Mobile, London JLL Workplace Management You've got the skills, the tickets, and years of commercial gas experience under your belt. But you're still just another engineer on the rota, watching opportunities go to people with less ability but better timing. What if you could actually lead? Not just boss people around, but genuinely develop a team, influence standards across landmark sites, and get recognized for the expertise you've spent years building. We're looking for a Gas Engineering Supervisor who's ready to step up - not into a made-up title with no real authority, but into genuine leadership on some of London's most prestigious commercial properties. Why this role is different Real leadership, not just a fancy title You'll lead, mentor, and develop a team of gas engineers across multiple high-profile sites. Actual authority to make decisions, set standards, and shape how gas engineering is delivered across the portfolio. Work that challenges you Landmark commercial properties with complex plant rooms, sophisticated BMS systems, and heating installations that require proper expertise. Not domestic boiler swaps or the same breakdowns on repeat. Career progression that exists Clear pathways to senior supervisor, contracts manager, and regional leadership roles. JLL promotes from within because we'd rather develop talent than parachute in outsiders who don't know the operation. Development investment you'll use Structured training programs, technical upskilling, and leadership development. Access to industry experts, modern FM practices, and the kind of professional development that actually advances your career. A team that backs you Part of JLL's engineering community with technical support, peer collaboration, and a culture where asking questions makes you smart, not weak. You're leading a team, but you're not doing it alone. The stability of a global leader FTSE 250 company with blue-chip clients and long-term contracts. You get the security and resources of a major organization with the autonomy to run your operation properly. The complete package Core compensation: • Competitive salary reflecting your experience and leadership responsibility, • Company vehicle for mobile operations, • Full kit: laptop, tablet, phone, and parking card, • Realistic scope for progression and salary growth Professional development: • Structured training and leadership programs, • Technical certifications and upskilling opportunities, • Mentorship from senior engineering leaders, • Career pathways within JLL's global network Security & benefits: • Comprehensive pension scheme, • Healthcare options, • Life assurance, • Employee wellbeing support Work-life balance: • Planned schedules with emergency response rota, • Professional working environment, • Recognition for leadership, not just hours logged What you'll be doing Leading your team: You'll oversee a team of gas engineers and technicians across multiple London sites, providing technical mentorship, conducting safety briefings, and driving excellence in everything from diagnostics to customer service. You're building capability, not just managing schedules. Technical excellence: Hands-on advanced diagnostics, complex repairs, and installations on commercial heating systems, boilers, and plant room equipment. You'll ensure 100% compliance with Gas Safety Regulations, oversee inspections and certification, and manage compliance tracking through SharePoint systems. Stakeholder management: Building strong relationships with clients, building managers, and specialist contractors. You'll coordinate maintenance to minimize disruption, attend monthly Gas forums, and represent engineering excellence at every level. Emergency leadership: Taking control when it matters most. Leading rapid response teams during emergency gas situations, making critical decisions under pressure, and ensuring safe, effective resolution every time. Auditing and improvement: Conducting technical audits, investigating incidents, and implementing lessons learned. You're not just maintaining standards - you're raising them. This isn't supervision from behind a desk. You're leading from the front on complex commercial systems where your decisions directly impact building performance and occupier experience. What we need from you Essential qualifications: • Gas Safe registered with full commercial and domestic tickets (CCN1, CPA1, CENWAT, COCN1, CODNCO1, ICPN1, CORT1, CDGA1, CIGA1, TPCP1A), • Minimum 5 years' commercial gas engineering experience, • Proven track record leading or mentoring engineers, • Full UK driving licence Technical expertise: • Deep knowledge of commercial plant rooms, boilers, and heating systems, • Confident with compliance requirements, audits, and technical documentation, • Experience with complex diagnostics and problem-solving, • Understanding of modern BMS and control systems Leadership capability: • Excellent communication and stakeholder management skills, • Ability to motivate teams and develop talent, • Calm under pressure with strong decision-making ability, • Commitment to safety, quality, and continuous improvement The JLL difference: We're not just looking for someone who can do the job. We want someone who's ready to grow beyond it - someone who sees this as the beginning of a leadership career in facilities management, not the ceiling. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JBRP1_UKTJ

Reception Team Leader - £29,000 - Excellent Career Development Take your first management step with a supportive employer where your hospitality career can thrive. Are you an experienced Reception Team Leader looking for your next opportunity in Windsor? This is a fantastic chance to join a beautiful hotel offering genuine career progression, excellent employee benefits and a supportive team environment. If you're ready to move into your first management role or continue developing your leadership skills, this could be the perfect opportunity. Why apply / What's in it for you? Salary of £29,000 Flexible access to earned wages through the Stream financial wellbeing app A paid day off to celebrate your birthday 24/7 Employee Assistance Programme for you and your family Employee recognition and reward programmes Staff appreciation events throughout the year Discounted accommodation for family and friends Employee food and drink discounts across the group Ongoing training and development opportunities A supportive environment where you can grow your careerKey Responsibilities as a Reception Team Leader; As part of the front office leadership team, you will: Lead the day-to-day operation of the reception department Support, motivate and develop the reception team Deliver outstanding guest experiences from arrival through to departure Oversee efficient check-in and check-out procedures Handle guest enquiries and resolve issues professionally Manage room allocations, arrivals and departures Ensure reception procedures and standards are followed consistently Carry out Duty Management shifts when required Work a rotating shift pattern across five days from seven, including weekends and bank holidaysWhat we're looking for To be successful in this Reception Team Leader role, you'll have: Previous experience working on a busy hotel reception desk Strong knowledge of the Opera Property Management System Excellent customer service and communication skills Confidence to make decisions and resolve guest issues Strong organisational skills with excellent attention to detail The ability to remain calm under pressure A flexible approach to shifts and working patterns A positive attitude with a passion for hospitality and leading a teamIf you're looking for your next Reception Team Leader opportunity in Windsor, we'd love to hear from you. Apply now and take the next step in your hospitality career with a business that invests in its people and supports your long-term development. Job Number │ (phone number removed) / INDFOH Location │ Windsor Role │ Reception Team Leader Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

We arent interested in creating a workforce, we build a community at our hotels. Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches. We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do. Burnham Beeches Hotel is a 4-star hotel Georgian Hotel hidden amongst 10 acres of beautiful gardens in the Buckinghamshire countryside. The hotel boasts 82 bedrooms, a leisure club, extensive conference and banqueting facilities and a restaurant. The hotel is busy throughout the year, with a focus on hosting both leisure and corporate guests for a variety of events. From private family functions, engagement parties, baby showers and weddings to product launches, conferences, board meetings, away days and more, we deliver a little stately service, with a lot of personality. It is a fantastic time to join the hotel community and bring your own ideas, expertise, and experience whilst driving hotel business and performance. We are seeking a professional, customer-focused "LIVE IN" Night Receptionist to join our team. The successful candidate will be responsible for delivering exceptional guest service throughout the night, ensuring the smooth operation of the reception desk and maintaining high standards of hospitality at all times. Key Responsibilities Welcome and assist all guests in a sincere, courteous, and professional manner, always striving to exceed expectations. Provide guests with information regarding hotel facilities, services, and current promotions, promoting these where appropriate. Complete all guest documentation, checks, bills, and reports accurately in line with hotel and company procedures. Operate the telephone system professionally and efficiently, handling enquiries and requests promptly. Conduct night audit and end-of-day procedures as required. Respond to guest requests, concerns, and emergencies in a calm and effective manner. Ensure the reception area is maintained to a high standard and all administrative tasks are completed accurately. Work collaboratively with other departments to ensure a seamless guest experience. Ideal Candidate The successful applicant will: Be an excellent team player with a positive and proactive attitude. Have outstanding customer service and communication skills. Demonstrate strong attention to detail and accuracy. Remain calm and professional when working under pressure. Display a courteous, friendly, and professional manner at all times. Be confident using computer systems and handling administrative tasks. Have previous hotel reception experience (preferred but not essential). Some of the benefits you can enjoy as a permanent member of staff include: Competitive salary with incentive scheme Discount schemes across the Corus Hotels group Free meals whilst on duty Training and development opportunities Company pension scheme Employee assistance programme 28 days paid holiday per year (inclusive of bank holidays) Teambuilding events Employee of the month Tripadvisor incentive Monthly Employee appreciation lunch Paid birthday off Uniform Staff Accommodation Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. The Corus Hotels Group is an equal opportunities employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010). Applicants must have the right to work in the UK, as we do not provide visa sponsorship. TPBN1_UKCT

Job Title Warehouse Management System (WMS) Analyst Role Purpose The WMS Analyst will act as the internal subject matter expert for the company's Warehouse Management System (Mintsoft), supporting the Fulfilment business that manages stock on behalf of third-party customers. The role is responsible for configuring, optimising, and troubleshooting the WMS, ensuring data integrity, driving process efficiency, and supporting integrations between Mintsoft and other systems (e.g. carriers, marketplaces, customer platforms, ERP/finance systems). The successful candidate will play a key role in ensuring warehouse systems continue to operate efficiently while supporting business change, system improvements, and new customer onboarding. This is a hybrid technical/operational role, bridging the warehouse floor, IT, and customer-facing fulfilment operations. Key Responsibilities System Administration & Configuration • Act as the primary in-house administrator for Mintsoft, managing user accounts, permissions, warehouse locations, and system settings., • Configure and maintain client (customer) accounts within Mintsoft, including product catalogues, pricing rules, and stock rules., • Manage and maintain integrations between Mintsoft and third-party platforms (e.g. Shopify, Amazon, eBay, courier/carrier APIs, EDI, ERP/accounting systems)., • Own the WMS change control process — testing and implementing system updates, new features, and configuration changes. Process & Operational Support • Analyse warehouse processes (goods-in, put-away, picking, packing, dispatch, returns, stock takes) and identify opportunities to improve efficiency using Mintsoft functionality., • Design and document standard operating procedures (SOPs) for WMS-related processes., • Work with warehouse operations teams to troubleshoot day-to-day system issues, escalating to Mintsoft support where required., • Support onboarding of new fulfilment customers, including WMS setup, stock file uploads, and integration testing. Data & Reporting • Ensure stock accuracy through regular audits, cycle counts, and reconciliation between Mintsoft and customer/financial records., • Build and maintain reporting dashboards (KPIs such as pick accuracy, order turnaround time, stock discrepancies, SLA adherence)., • Investigate and resolve stock discrepancies, working with warehouse teams to identify root causes., • Provide data extracts and analysis to support customer reporting and internal business reviews. Stakeholder & Vendor Management • Act as the key liaison with Mintsoft support/account management for bug fixes, feature requests, and system upgrades., • Support internal stakeholders (Customer Service, Finance, Operations) with WMS-related queries., • Communicate system changes, downtime, or new features to relevant teams. Continuous Improvement • Stay current on Mintsoft product updates and new features, assessing their relevance to the business., • Identify automation opportunities to reduce manual processes (e.g. automated stock replenishment rules, order routing logic)., • Support wider fulfilment system strategy, including evaluation of complementary tools or future WMS requirements as the business scales. Essential Skills & Experience • Proven experience working with a Warehouse Management System (Mintsoft experience highly desirable but not essential)., • Experience in a 3PL, fulfilment, e-commerce logistics, or multi-client warehouse environment., • Strong understanding of warehouse operations (inbound, outbound, inventory control, returns)., • Confident working with data — Excel/Google Sheets to an advanced level (VLOOKUPs, pivot tables); SQL knowledge a strong advantage., • Experience with system integrations (APIs, EDI, or middleware platforms) and troubleshooting integration issues., • Strong analytical and problem-solving skills, with attention to detail., • Excellent stakeholder communication skills — able to translate technical issues for non-technical audiences. Desirable Skills & Experience Direct hands-on Mintsoft administration experience. Familiarity with courier/carrier platforms and marketplace integrations (Shopify, Amazon Seller Central, eBay, etc.). Experience with Power BI, Tableau, or similar reporting/BI tools. Understanding of ERP or finance system integration (e.g. Xero, Sage, NetSuite). Project management experience (system implementations, customer onboarding projects). Personal Attributes Highly organised, with the ability to manage multiple customer accounts and priorities simultaneously. Comfortable working both at a desk with data and on the warehouse floor with operational teams. Proactive, curious, and keen to drive continuous improvement. Calm under pressure, particularly during peak trading periods. What Success Looks Like (First 6–12 Months) Full working knowledge of the company's Mintsoft configuration and integrations. Documented SOPs for core WMS processes. Measurable improvement in stock accuracy and/or order processing efficiency. Established as the go-to internal resource for WMS-related queries across Operations, Customer Service, and Finance. Benefits 30 days holiday allowance (incl bank holidays) and enrolment in to the pension scheme. This is a great opportunity to secure a role which offers growth and development. If you have a relevant WMS background then please send your CV in the first instance and you will be contacted with full role and company information

Helpdesk Coordinator – Slough – £34,000 We are currently recruiting for a Helpdesk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation. Package & Benefits Salary £34,000 per annum Full-time, permanent position Office-based role in Slough Monday to Friday working pattern Opportunity to develop coordination and planning skills Join a well-established and supportive engineering business Role & Responsibilities Scheduling planned preventative maintenance (PPM) visits Coordinating reactive call-outs, revisits, and emergency works Planning and scheduling remedial works following PPMs and reactive visits Acting as the first point of contact for customers, handling incoming calls and enquiries Liaising with engineers to maximise utilisation and operational efficiency Booking all engineer visits in line with company procedures Monitoring customer KPIs and proactively communicating delays or challenges Coordinating works across teams and regions, including national and key accounts Managing and scheduling subcontractors, ensuring compliance with company standards Raising subcontractor orders in line with internal processes Ensuring engineering data and reports from handheld devices are accurate and professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills Experience coordinating engineers or field-based teams Excellent communication and customer service skills Ability to work in a fast-paced, reactive environment Strong attention to detail and administrative accuracy Good IT skills and confidence working with service management systems Commercial awareness and a proactive approach Apply If you are a Helpdesk Coordinator looking for a stable, long-term role within a reputable engineering business in Slough, please submit your CV to be considered. Keywords Service Coordinator, Service Administrator, Engineering Coordinator, Maintenance Coordinator, PPM Scheduler, Reactive Works Coordinator, Engineering Scheduling, Field Engineer Coordinator, Service Desk Coordinator, Facilities Coordinator, Slough Service Coordinator

Your New Company A prestigious and well-established organisation is seeking an experienced IT Service Delivery Manager to join its busy and highly regarded IT function. Supporting a diverse user community (circa 2000 people). This is a great opportunity for someone looking to make a real impact supporting an organisation going through change. Your New Role As IT Service Delivery Manager, you will take responsibility for the leadership, development and performance of the IT Service Desk and Technical Support teams, ensuring the delivery of high-quality IT services across the organisation. Reporting directly to the Director of IT, you will play a key role in delivering the wider IT strategy and driving continual service improvement. You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed service levels. You will take ownership of major incidents, ensuring effective communication with stakeholders throughout the resolution process and leading post-incident reviews to minimise future risk and recurring issues. Longer term, the role will also involve developing service management processes, maintaining accurate IT asset records, managing hardware and software procurement activities, overseeing device life cycle management, and ensuring onboarding and offboarding processes are completed efficiently.In addition, you will be responsible for producing meaningful service reports and performance metrics, creating and maintaining technical documentation, and ensuring consistency of support procedures across the wider IT department. Please note, due to the nature of the organisation, the expectation is to be predominantly on-site. However, there is some flexibility for home working. You will also be required to complete a DBS check. What You'll Need to Succeed To be successful in this position, we are looking for an experienced Service Delivery Manager who can hit the ground running to make a positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. A strong understanding of incident, problem and change management processes is required, together with experience of asset management, reporting and operational performance management. Technical knowledge of Microsoft infrastructure, identity management and multi-factor authentication, cloud technologies, virtualisation platforms, mobile device management solutions, IT service management tools, telephony platforms, audiovisual technologies and end-user computing environments will be highly beneficial.Strong communication, stakeholder management and problem-solving skills are essential, along with the ability to work effectively in a fast-paced environment whilst maintaining exceptionally high standards. What You'll Get in Return Salary up to £50,000, 36 days annual leave (inclusive of BH), 35 hour working week (Monday to Friday, covering varying shifts of 8am-4pm and 10.30am - 6.30pm). Please get in touch for a full list of benefits for this position. In return, you will have the opportunity to join a highly respected organisation where technology plays a pivotal role in supporting operational excellence. You will work alongside experienced IT professionals, contribute to strategic technology initiatives and have the opportunity to make a significant impact on service delivery and user experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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