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Job title Workshop Operative Location E10 7QE About us madeWORKSHOP is a cutting-edge creative construction company dedicated to fostering innovation and creativity. Our team is composed of passionate professionals dedicated to delivering top-notch solutions for our clients. The workshop has a constant range of craftspeople producing scenic elements for TV, Film, Installations, brands and immersive experiences alike. We believe in a collaborative work environment that encourages growth and development. madeWORKSHOP, located in the vibrant East London area, is seeking a Workshop Operative to assist our Operations Manager. Job description We are seeking a Workshop Operative with similar industry experience to join our operations department. As Workshop Operative you will be responsible for assisting with logistics, forklift driving, restocking consumables, sweeping, cleaning and general maintenance and upkeep of the workshop's high standards whilst adhering to health and safety practices and enforcement. Responsibilities • Assisting Operations Manager and Project Managers with all Workshop-related logistics, • Restocking of consumables stores, • Restocking of all standby flight cases, • Ensuring the workshop is clean and tidy at all times, • Unloading sheet material deliveries, • Ensuring the vehicle fleet is clean and undamaged, • Assist with maintaining the inventory of all tools, • Assistance with waste management Key attributes • Some knowledge within the industry, or similar, • Positive, self-motivated and proactive attitude, • Forklift licence preferred but not essential, • Works well as part of a team, • Reliable, hardworking and the ability to plan workload, • Knowledge of safe working practices What we offer • A competitive salary of £28,600 per annum, • 30 days holiday (including Bank Holidays), plus 3 days paid leave between Christmas and New Year, • Private Medical Insurance with Vitality, • Company Pension, • Opportunities for professional growth and development, • Collaborative and inclusive culture, with a company-wide summer and festive party every year
WHO YOU ARE: • Someone passionate about cooking with a strong knowledge of Italian cuisine and an excellent eye for detail. - A respectful and thoughtful professional who is punctual and has a strong work ethic, driven by high standards and who consistently shows the best example of conduct. - A team player and leader with good communication skills, who is enthusiastic about teaching and passing on their knowledge, but also open to learning from others. - A competent and energetic cook who is comfortable with all sections of the kitchen, and is a fast learner if there are any areas which need improvement. - Someone creative and organised with good time management and multitasking skills, and the ability to work well under pressure. YOU MUST HAVE: • 3+ years’ experience as a sous chef or chef. 2+ years’ experience with Italian cuisine. Good level of oral proficiency in English and/ or Italian language. Familiarity with industry best practices. Any food specific education or certification an advantage. TASKS INCLUDE: • Prepare, cook, and present food in line with the required standards of Sapore Vero. - Supporting the company in developing new menus & weekly specials. - Monitor food production to ensure consistent quality of portion size. - Take ownership of the kitchen management in the absence of the Head Chef. - Follow relevant hygiene and health & safety guidelines. - Organise food, supplies, and utensils within the kitchen and in the fridges. - Stock control. - Following FIFO procedure to reduce waste of food stock. - Keep all designated areas in the kitchen clean and tidy before, during, and after the service accordingly with hygiene standards. - Check that appliance and fridges are at the required temperatures and properly closed before leaving. - Regularly clean and monitor kitchen appliances. - Work with the kitchen porter and pizza chefs to ensure the smooth running of service. - Coordinate take away orders with the pizza chef and floor staff to provide drivers with correct food. - Establish effective employee relations and maintain the highest level of professionalism, ethics, and attitude towards all guests, clients, and employees. - Any other duties as assigned related to this position.
Job Description: Cafe General Manager at Pique Salary:35,500k (incl. Service charge) Perks: Class pass membership 40% off Pique cafe offering Who are we? Pique was founded in 2017 as a picnic delivery company and since then has grown into one of London’s most sought after caterers for breakfast & lunch events. The dream was always to open a café and this dream became a reality in January 2024 when we opened our first site on Lavender Hill. The café is popular both in the week and weekends as both a breakfast, brunch and lunch spot. It seats up to 40 inside with seating for another 20 outside. The café has gone from strength to strength and is becoming a real part of the Lavender Hill community. We run a fortnightly book club, ran a successful first ‘pub’ quiz night and are looking to grow this side of things. Our mission is to bring fun, delicious, innovative, restaurant quality food to Londoners, whether that be at home, the office, park or our café. We focus on the informal nature of picnic dining- the relaxed feeling of being with friends, with easy to eat, crowd pleasing food. Our focus on sustainability, quality and style sets us apart from the rest. Essential Experience & Skills • Experienced in managing large teams and busy services, • Passionate about hospitality & customer service, • Strong Barista skills (dialling in, latter art, espresso pulling), • Upbeat and able to lead a team to deliver exceptional service at all times, • Intuitive, quick to think on their feet, and able to keep a level head during busy and challenging times, • Well-presented and a good team player, • An excellent communicator, • Keen eye for detail and sense or urgency Key Responsibilities: Team • Ensure customer service excellence remains the top priority in all café operations, Ensure the FOH team represents the Pique brand by providing top-tier service with energy and enthusiasm., • Serve as the main point of contact for the team, addressing business-related queries or directing staff to the appropriate department or person., • Accurately record all staff sick days and annual leave in line with Head of Operations, • Recruit, train, and motivate staff to deliver enthusiastic and exceptional customer experiences., • Ensure staff rotas align with contracted hours while adapting to fluctuating business levels to maintain reasonable labor costs Operational • Maintain operational consistency, including opening/closing procedures, customer service, check-backs, and ensuring the café remains clean and presentable through in-service checks., • Handle customer complaints, ensuring that any issue is escalated to the management team (GM, Assistant Manager, or Supervisors) this includes replying to reviews (Just GM), • Oversee daily completion of checklists in accordance with health and safety protocols, updating procedures as necessary based on business or service changes., • Keep the Maintenance record and pest control record updated and in use (along with the head chef), • Increase café revenue, reported every 3 months through sales efforts and successful events and general running of the cafe - this is not a streamline increase and should be reported as such with relevant data, • Ensure the Pique brand remains highly visible through consistent, high-quality service, active community involvement, and strong team performance as well as social media representation on any relevant platforms Event Coordination • Manage customer enquiry regarding café events and private bookings and cafe catering pre orders, • Help organize staffing, and handovers for relevant events, • Gather and analyse feedback post-event to improve offerings and ensure customer satisfaction.
We’re not just a pizzeria — we’re a slice of Rome right here in the heart of London! At our place, we specialize in authentic Roman-style pizzas, mouth-watering appetizers, and decadent desserts, all crafted with love and tradition. With a wood-fired oven and the finest ingredients, we put pride and passion into every dish we serve. If you’re passionate about pizza and looking to be part of something truly special, we’d love to meet you! What You’ll Be Doing: Master the traditional "al mattarello" technique, hand-rolling dough to create perfectly thin, crispy Roman-style crusts. Bring classic Roman pizza recipes to life, making sure every slice is packed with flavor, authenticity, and consistency. Expertly manage our wood-fired oven to achieve that signature crispy base every time. Collaborate with a talented team to prepare delicious Roman appetizers and desserts. Help maintain our top-quality ingredients by working closely with our trusted suppliers. Keep our kitchen sparkling clean and follow top-notch hygiene practices — because a clean kitchen is a happy one! Share your creativity by suggesting exciting seasonal specials that honor our Roman roots. What We’re Looking For: Proven experience as a Pizza Chef (bonus points if you know Roman-style pizza!). Skill in the "al mattarello" dough-rolling technique. Confidence in handling a wood-fired oven to perfection. A true love for Roman cuisine, with a deep understanding of its ingredients and traditions. A keen eye for detail and a passion for producing high-quality food. Ability to stay cool, professional, and fast-paced in a lively kitchen. A willingness to learn, grow, and bring your own creative ideas to our menu! What’s in It for You: Competitive salary and benefits — we appreciate your hard work! A fun, supportive team that loves what they do. A chance to showcase your skills in an authentic Roman pizzeria. Opportunities to grow, innovate, and leave your mark on our menu. Ready to roll up your sleeves and bring a taste of Rome to London? We can’t wait to meet you! 🌟
Chef de Partie – Sael Location: 1 St James’s Market, London SW1Y 4QQ Salary: From £34,000 per annum (full-time, permanent) Indeed About the Role & Restaurant Sael is a contemporary British brasserie led by Michelin-starred chef Jason Atherton and co-director Irha Atherton, housed in the iconic St James’s Market. The restaurant showcases exclusively British ingredients and décor to pay tribute to its prime location in central London Indeed Caterer The Times . Key Benefits & Employee Perks 28 days of annual leave, increasing annually up to 33 days Complimentary meals while on shift Generous staff food and beverage discounts Company pension Access to company events and team days out Robust career development and professional training opportunities Indeed What They're Looking For A motivated culinary professional with: A passion for cooking and detailed presentation skills Ideally, previous experience as a Chef de Partie (or equivalent station chef experience) Strong teamwork and willingness to learn under mentorship Indeed Why the Role Stands Out Prestige & Vision: Sael reflects British culinary heritage through refined, stylish dishes—praised as “one of London’s great eating rooms” by critics The Times Supportive Growth Environment: Working within The Social Company group, founded by Jason Atherton, offers a pathway to development across an esteemed collection of venues including City Social, Little Social, and Berners Tavern Balanced Lifestyle: Attractive benefits like increasing holiday allowance and supportive team culture make this more than just a job—it’s a workplace that values its staff.
Assistant Manager – Daytime Restaurant (Middle Eastern Brunch & Neapolitan Pizza) Location: Walthamstow Hours: Primarily daytime, with occasional evening closes (never later than 10 PM) Schedule: open Monday to Sunday Are you passionate about hospitality and leadership? We’re looking for an Assistant Manager to join our vibrant daytime restaurant, serving authentic Middle Eastern breakfast & brunch and delicious Neapolitan-style pizza. As our Assistant Manager, you’ll work side by side with the General Manager, leading a young, enthusiastic front-of-house team and ensuring every guest leaves with a smile. What You’ll Be Doing: Creating and managing rotas to keep the team organized and motivated. Leading by example, maintaining top-tier standards of service, cleanliness, and hospitality. Building a friendly, welcoming environment for both customers and staff. Assisting in training and developing the team for success. Supporting bar and coffee operations – barista skills are a plus! Driving customer satisfaction and fostering regular guests through exceptional service. What We’re Looking For: Leadership skills and the ability to inspire your team. Strong organizational skills – especially for rota planning and day-to-day operations. A positive, hands-on attitude and a passion for hospitality. Experience in a supervisory or management role within restaurants or cafés. Teamwork-focused mindset – we work as one team to make magic happen! Benefits: Great work-life balance (no late nights – closes by 10 PM) Opportunity to grow within a dynamic, fast-paced concept Staff discounts and perks If you’re ready to take on a leadership role in an exciting concept that blends Middle Eastern flavors with artisan pizza, we’d love to hear from you! Apply today and join a team where hospitality comes first.
Key Responsibilities: Management & Leadership Manage a team that includes machine operators and a quality controller. Recruit and train machinists for the production line. Monitor employee performance, provide feedback and conduct regular performance evaluations. Organise and lead training days for the team. Ensure a great team dynamic, motivating everyone to meet deadlines and work collaboratively. Production & Quality Control Oversee the day-to-day operations of the studio, including managing sampling and production schedules. Ensure samples and production orders are made to the highest quality standards, on time, and within budget. Check in-line quality to ensure consistency in production and finished garments. Resolve any construction issues at the PPS (Pre-Production Sample) stage. Implement and maintain quality control standards, ensuring all products meet customer specifications and industry regulations. Operational Excellence Monitor production processes to identify and implement opportunities for improvement. Ensure all bundles sent to machinists have the correct trims and materials to prevent lost time. Conduct regular housekeeping to maintain a tidy and organised studio floor. Plan and allocate resources efficiently to optimise production schedules. Select, maintain and organise the repair of all equipment and machinery. Accountability: You will be directly accountable for: The timely completion and delivery of all project deadlines. The consistent quality of all products. Controlling garment production costs. Minimising the number of repairs and recuts. Ensuring all health and safety guidelines are followed. Qualifications: At least 15 years of experience in garment manufacturing. Extensive knowledge of garment production processes, from machinery to construction. Proven leadership and team management skills, with the ability to motivate and inspire a team. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities to identify and resolve production issues. The ability to work under pressure and meet tight deadlines. Knowledge of lean manufacturing principles is a bonus. You will report to the Operations Manager. Day-to-Day Tasks Management & Leadership Walk the atelier floor regularly to monitor staff performance. Provide clear and accurate information to machinists. Communicate with senior management about production progress and challenges. Review workers' performance and identify training needs. Production & Quality Control Make high-quality samples and PPS (Pre-Production Samples) on time and within budget. Monitor production processes to ensure efficiency. Implement and maintain quality standards on all products. Check garments for any quality issues before they leave the studio. Resolve any construction issues that arise during the PPS stage. Ensure machinists have the correct trims and materials. Operational Planning Plan and organise your day and week to manage competing priorities. Select the right resources for each operation to maximise efficiency. Be proactive in identifying and resolving production issues before they cause delays. Ensure all team members adhere to health and safety guidelines. Take responsibility for the maintenance and repair of all studio equipment and machinery. Success Metrics The Floor Manager's day is a dynamic blend of planning, hands-on problem-solving, and team leadership to ensure the atelier runs smoothly. Planning: You’ll work with the Operations Manager to plan the upcoming week's workload, with a focus on preparing the next day's schedule the day before. Problem-Solving: You'll be actively involved on the floor, providing guidance and showing machinists how to efficiently work through any technical challenges that arise with a specific style. Efficiency: You’ll be continuously monitoring production times, communicating budgeted hours to the team and keeping work on track to prevent projects from running over time. Quality: You'll conduct regular quality checks to identify potential issues early. You'll also work directly with the Quality Controller to ensure all garments meet our standards and get machinists to rectify any issues immediately. Manage Machinists: You’ll conduct performance reviews, offer training where needed and keep management informed on the team's progress. What Success Looks Like Success in this role is not just about meeting deadlines; it's about fostering a high-performing, efficient, and collaborative environment. Financial Performance: The overall budgeted time for each style is consistently met or beaten, leading to improved profitability. Increased Output: Items move through the studio quickly, allowing the team to increase output without sacrificing quality. Quality & Accountability: The number of repairs is minimised, and the team takes ownership of fixing any issues on their own time. Team Synergy: Everyone works together toward the same goals, actively helping each other out. Organisational Excellence: The atelier operates as a highly efficient and organised environment, reflecting a clear sense of order and purpose.
We are seeking a dynamic HR Associate to support our Global Resources team in a temporary, full-time position with remote working options. Fluently English Writing and Speaking. Key Responsibilities: HR Platform Support: Assist in rolling out a new HR system, uploading data, testing functionality, and answering queries. Recruitment & Onboarding: Manage job postings, interview schedules, and onboarding processes for new hires. Leave Management: Log leave requests and ensure compliance with policies. HR Advisory: Handle internal queries and draft necessary documentation.
Are you a highly motivated and customer-focused individual looking for a concierge role in a residential development? Our expanding management company is seeking a dedicated Concierge to join our team at a private residential complex in Canary Wharf. This full-time position starts from September onwards. About the Role As a Concierge, you'll be the welcoming face of our complex, providing exceptional service to residents and visitors. You'll play a crucial role in maintaining a secure, efficient, and welcoming environment. Key Responsibilities: Greet residents and guests, and expertly handle enquiries via phone, email, and in-person at the desk. Screen all visitors and contractors, ensuring proper authorization. Report any suspicious behaviour, monitor CCTV, and conduct regular patrols of internal and external communal areas, including Health & Safety checks. Manage the release of packages, handle apartment keys, and verify parking permits. Accurately log all events and relevant information in the daily diary. Report all incidents, including Health & Safety, security, maintenance, and cleaning issues promptly. What We Offer Salary: £27,496 per year. Shift Pattern: a 4 days ON, 4 days OFF. Hours: 12-hour shifts from 7:00 AM - 7:00 PM. Holiday Entitlement: 20 days of annual leave. Uniform: Provided after successful completion of a 6-month probation period. We're Looking for Someone Who Is: Possesses a strong command of both spoken and written English. IT literate, as our operational and communication systems are IT-based. Able to work effectively on your own and manage pressure with ease. Always well-presented with excellent timekeeping. Flexible and able to respond to varying situations. Demonstrates a genuine understanding of customer care and applies it in practice. Resides no further than 1 hour from the Canary Wharf development. Holds a valid passport and the right to work in the UK. All listed requirements are minimum criteria for this role. If you do not meet any of the above, please do not apply. We will review all applications and contact suitable candidates to arrange an interview.
We are searching for a friendly and energetic Receptionist to join our team in one of the UK’s leading restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Free food and drinks to the same standard that we serve our guests when you are working. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as a Receptionist includes ensuring guests a warm and professional welcome as well as a fond farewell when they leave. You will be able to offer information to our guests on the restaurant or nay specials that may be on offer. You’ll relay any allergen concerns to the kitchen quickly and accurately. About you: You’re an energetic and positive team player with a hands-on approach to your tasks. You’re passionate about delivering a friendly and professional service. About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way.
you play a key role in creating a welcoming and enjoyable dining experience for our guests. This position is perfect for someone who enjoys working in a fast-paced, customer-focused environment and takes pride in delivering excellent service. Key Responsibilities: Greet guests warmly and ensure they feel comfortable and attended to Present menus, explain specials, and answer any questions about food and beverages Take accurate food and drink orders and enter them into the system promptly Serve meals and beverages efficiently and courteously Check in with guests during their meal to ensure satisfaction Handle payments and thank guests as they leave Maintain cleanliness and organization of tables and service areas Work closely with kitchen and bar staff to ensure smooth service What We’re Looking For: A friendly, professional attitude and strong communication skills The ability to multitask and stay calm under pressure A team-oriented mindset and a strong work ethic Previous experience is a plus, but we’re happy to train the right person Availability to work evenings, weekends, and holidays as needed
The Prince Arthur is currently seeking a dedicated and enthusiastic full-time or part-time Front of House member to join our team. Nestled in the heart of Hackney, London E8, The Prince Arthur holds the prestigious title of the Number 1 Gastropub in London, as awarded by Timeout. We pride ourselves on our collaborations with top local breweries, our ever-evolving biodynamic and natural wine selection, and our skillfully crafted classic cocktails. Our food menu is seasonally inspired, European, and celebrates a nose-to-tail approach to dining. We’re proud to be recognised as one of Great Place to Work™ Best workplace in the UK for small business, and UK’s Best Workplaces in Retail, Hospitality & Leisure™. We care about our people and create an environment where you can thrive, feel valued, and develop your craft. As a young and dynamic company, we’re searching for individuals who share our passion and vision, eager to contribute to the creation of exceptional experiences for all our guests. Employment details: £13.50 per hour plus service charge and bonuses 40 hours per week Weekly pay What We Can Offer You: At The Prince Arthur, we believe in nurturing and supporting our team members to reach their fullest potential. Joining our team comes with a range of benefits and opportunities, including: Discount across the organisation: Enjoy discounts on food, drinks, and more across our network of establishments. Input into the development of the bar and the business: Your ideas and input matter to us. Contribute to the growth and success of our bar and the wider business through regular feedback, involvement in decision-making processes, and opportunities for networking and development trips. A commitment to development and career progression: We are dedicated to helping our team members grow and advance in their careers. Benefit from ongoing training, mentorship, and support to achieve your professional goals. 33 Days Annual Leave: Take advantage of generous annual leave entitlement to rest, relax, and recharge. On Average £6k per annum in service charge: Earn additional income through service charge, rewarding your hard work and dedication to providing exceptional service. Opportunity to earn £2000 bonus a year: Recognising and rewarding outstanding performance with the opportunity to earn a yearly bonus. Annual Awards for length of service: Celebrate your commitment and loyalty with annual awards for length of service. Access to Employee Benefits across different platforms: Enjoy a range of perks and discounts on gym memberships, food, electronics, holidays, and more through various employee benefit platforms. Legal, Wellbeing, and Therapy Advice: Access support and guidance on legal matters, wellbeing, and therapy services to ensure your holistic wellbeing is prioritised. If you’re looking for a supportive and rewarding environment where your contributions are valued and your career development is a priority, we invite you to join us at The Prince Arthur.
We're hiring a Housekeeping Supervisor to join our amazing team here at Omni Facilities Management Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World. We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Supervisor / Floor Supervisor who will not only be required to carry our supervisor duties within the housekeeping department but will also, be required to support with the following when required: Cleaning guests’ room when required Self-Check cleaned rooms Support Head Housekeepers when they are on leave or days off. Benefits from working with the company: Two weekly payments Up to 28 days paid holiday per year Permanent contract of employment Career progression on to our Management Programs & Flexible Learning Courses Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets Opportunity to work with great teams for an industry leader! Refer a friend scheme and earn £150 for each person you refer Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation) Desired profile: Experience as a Housekeeping Supervisor / Floor Supervisor Willingness to work Ability to work under pressure with strong organizational skills Confident, professional, and welcoming personality Duties: Participate in and carry out various housekeeping duties including room cleaning/public area cleaning/linen management/supervisor
Chef de Partie – The Greyhound Kew Location: The Greyhound Kew, Kew, London Start Date: Immediate Salary: Competitive, based on experience About Us The Greyhound Kew is a much-loved local pub, now entering an exciting new chapter. Located in the heart of Kew, we’re blending traditional charm with fresh energy, aiming to deliver a standout food and drink experience in a warm, welcoming setting. We’re looking for a passionate and reliable Chef de Partie to join our growing kitchen team and play a key role in delivering consistently high-quality food as we build something special from the ground up. The Role As Chef de Partie, you’ll work closely with the Head Chef and Sous Chef to ensure every dish leaves the kitchen to a high standard. You’ll be responsible for running your own section, maintaining high levels of prep, cleanliness, and consistency throughout service. This is a great opportunity for someone who takes pride in their work, enjoys working in a close-knit team, and is looking to grow in a supportive, energetic environment. Key Responsibilities Run a designated section of the kitchen during prep and service Ensure food is consistently prepared and presented to high standards Support the Sous and Head Chef with day-to-day kitchen operations Maintain hygiene, health & safety standards at all times Assist with stock rotation, deliveries, and kitchen organisation Contribute to a positive team environment Requirements Previous experience as a Chef de Partie or strong Commis Chef in a busy kitchen Passion for good food, seasonal ingredients, and quality execution Solid understanding of kitchen hygiene and food safety practices Ability to work well under pressure and stay organised during busy services Team player with a positive attitude and strong communication skills Ideally based in or around Kew Food hygiene certification preferred Why Join Us? Be part of a passionate team during an exciting transformation Supportive, hands-on management and leadership Opportunities for development and progression Competitive pay based on experience Friendly, inclusive, and professional working environment
Location: London, United Kingdom Company: Top Advice Ltd Salary: £30,000 – £35,000 per year (depending on experience) Job Type: Full-time, In-Person Expected Start Date: 14 November 2025 About Us Top Advice Ltd is a well-established consultancy firm based in London, offering a wide range of services including accountancy, HR, business management support, and regulated business-related training and qualifications. We work with a diverse client base across the UK and beyond, helping individuals and businesses thrive with tailored professional support. Job Summary We are seeking a skilled and empathetic Customer Service Manager to lead our client-facing operations. The successful candidate will be responsible for overseeing daily customer interactions, ensuring a high-quality service experience, resolving queries efficiently, and managing a growing support team. This is a leadership role requiring operational focus and a strong passion for customer satisfaction. Duties and Responsibilities • Client Support & Team Management, • Lead the customer service team and ensure clients receive quick, helpful support, • Handle complex or escalated client issues in a calm and professional way, • Oversee all communication channels like phone, email, and face-to-face, • Process Improvement & Staff Training, • Create and improve customer service processes to make them more efficient, • Train and guide team members to provide excellent service, • Suggest improvements based on client feedback and team performance, • Quality Monitoring & Reporting, • Track important service metrics like response time and customer satisfaction, • Share regular reports with management to highlight trends and progress, • Make sure the team uses feedback to improve service quality, • Teamwork & Coordination, • Work closely with other departments (HR, Admin, Accounts) to resolve client issues, • Keep records of client interactions updated in the CRM system, • Make sure communication and follow-up with clients are accurate and timely Essential Skills and Qualifications: • Minimum of 3 years’ experience in a customer service or client-facing managerial role, • Strong leadership, conflict resolution, and team management skills, • Excellent verbal and written communication skills, • Ability to work under pressure and manage multiple priorities, • Proficiency with CRM systems, Microsoft Office, and basic reporting tools Desirable: • Background in business consultancy, accountancy, or HR services, • Familiarity with regulated training or education services, • Experience in managing professional clients and B2B communication What We Offer • Competitive salary: £30,000 – £35,000 (based on experience), • 28 days paid annual leave (including public holidays), • Pension scheme enrollment, • Opportunities for professional development and leadership growth, • A supportive and collaborative work culture Location 📍 Work Address: 10–17 Sevenways Parade, Gants Hill, London, IG2 6JX Application Information 🗓 Application Deadline: 30 September 2025 🗓 Expected Start Date: 14 November 2025 📩 Apply now by sending your CV and cover letter
I would like to introduce you to this job: For this jobs we request DBS check ( optional) Job description: We are looking for experienced male and female cleaners Job details: Location: 5 star hotel with Airbnb style apartments (100 apartments) in 15 different locations, all in central London, zones 1-2-3. Salary: £14.80 per hour, paid weekly - Self employed Transport: Transport costs are borne by you and are not deductible. Travel time between apartments is included in the working hours. Schedule: Starts around 10:00. Ends around 18:00. 30 minute unpaid break. Office -Warehouse: Located in Covent Garden (WC2H 9BF), where the product warehouse is located. There, all the cleaning teams meet, pick up the products (with wheeled carts) and then take the bus to the first apartment. Then, the journey to the second apartment is on foot, and to the third apartment by bus, many locations are in the city centre. Travel time between apartments is considered part of working hours. Locations: Varies daily, and between them is by walking or bus-metro. Some locations are 5, 10, 15, 20, 25 or 30 minutes from the warehouse. Process: After cleaning is complete, the apartment must be registered in the app, following all the steps to mark it ready for booking. Approximately 2 or 3 apartments are cleaned per day (apartments with 1, 2, 3 or 4 bedrooms, bathrooms, kitchen and living room). Clean linens are available in the apartments, in the hallway or indoors. Each block has a storage room on the ground floor with a vacuum cleaner, mop and other utensils. Materials: Cleaning products are provided. The staff must pick up toiletries (hygiene products, coffee, sugar, etc.) from the office. We have handcarts with rollers. Instead, all apartments have a storage room on the ground floor, they have a vacuum cleaner and mop there, and every morning you find clean linen in the hallway of the building or in the apartments. You leave the dirty laundry there, in the storage room in the building. After you finish cleaning the apartment, you have taken all the photos and videos and uploaded them to the app, the final step is: you have to leave a key in the apartment, take a photo of the key and send it to the surveillance group, then, when you leave the apartment, take a video of locking the apartment and upload it to the app. Then, they have a box outside the safe where you have to leave another key, take a picture of yourself leaving it there and send it to the surveillance group. Task Description Inspection of the apartment: Bedroom, Bathroom, Living area, and Kitchen if there is any damage to the property Window must be open to get airflow and clear the air. REPORT ANY MAINTENANCE ISSUES STRAIGHT AWAY ON THE GROUP AND LATER UPDATE OPERTO 1 - Bedroom Bedroom: ensure the cleanliness and presentable following our standard Strip the bed linen and drop dirty linen at the drop location / photo to send to the WhatsApp group In case linen arrives, the bed can be dressed. The bedsheet and duvet must not have stains. In case it is a wrinkle use fabric softener spray to flat it straight. The bed must be in a nice and presentable position. Protectors check if stain/dirty to wash and dust/or hoovers ensure no hair from previous guests. Bedside must be clean and lamp dust free/ensure lightbulb not 000 Window / blind must be clear and the frame/skirt needs to be dusted with wet cloth. Ceiling dust in case of spider web. Hoover carpet / or mop in case of wooden floor. Check the curtain if the stain is to be reported and if it's broken to also report in the operator and send a picture to the cleaning group. Spot clean if possible. Spot clean on the sofa and/or carpet if needed. 2 - Bathroom Bathroom: ensure the cleanliness and presentable following our standard. Amenities fully refilled: toiletries (1 set per bathroom/shower gel shampoo, conditioner, hand wash, and lotion), sanitary bag (6 per bathroom/inside drawer), hairdryer (1 per bathroom/ inside drawer), toilet paper (1 open on holder & 2 spares with wrapping paper). Towel set up: (2 hand towels, 2 bath sheets, and bath mat (hang on the bathtub or folded in the shower) following the standard. Toilet clean ensures there is no limescale/ toilet seat that must be closed. Shower/ bathtub must be dry, shower head free of limescale or mole. Bin empty and wash and the top must be closed. Sink must be cleaned with scrub in case of limescale Extracting fan to be Hoover/ dust Drainage need to be check and clean & clear 3 - Kitchen Kitchen: ensure the cleanliness and presentability following our standard. Ensure amenities filled; Nespresso pod (4 in box, 4 in the jar with 2bed+), sugar jar (10 per type), Nescafe sachet (5 per type), salt & pepper (10 per type), milk bottle (1, 2 for 3bed+) and tea bag (10 per type). Utensils, kitchenette, and cutlery in full follow standard. Ensure the dishwasher & washing machine is empty and dry. If there are clean dishes in the machine > put them back in the cupboard. If there are dirty dishes > put them to wash. If there are no dirty dishes and no dishes in the machine > put the machine to wash. Bin fresh bag & top closed. Kitchen towel hung by oven/ or nicely folded place in the drawer. Sink must be dry with no water, under with amenities (bin bags (5), laundry & dishwasher detergent cap (5), fresh sponge, and washing up liquid bottle. Dust the counter and wipe if needed. All surfaces, counters, decoration items, tea box&tray, and amenities jar must be clean and placed only refilled with the amenities standard. Sink drain must be checked and clean of blockage. Floor rehover and mop. Window / blind must be clear and frame/skirt need to be dusted with wet cloth living area: ensure the cleanliness and presentable following our standard. 4 - Living Room Living area: ensure the cleanliness and presentable following our standard. Coffee table wipe clean Sofa & cushion must be dusted including the wall skirt and wall paint should not have marks or any drawing. Lamp and decor to be dust / wipe / hoover if applicable. Take the rubbish that is in the bin or near to the bin, don't take anything else that you don't know if it is rubbish or not. The AC unit has to clean and cover the dust. Window clean. Decor items, such as vases, sculptures, or pictures must be dusted/wiped or hoover (where applicable). Window / blind must be clear and the frame/skirt needs to be dusted with wet cloth. Hoover and mop. 5 - Garden/Balcony Garden/balcony (if applicable) wipe. Must be swip / mop Pick up all the rubbish /pet poo/toy etc 6 - ExitBefore exiting the apartment all lights, AC, and heating have to be turned off.