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Customer Service Manager Salary 30k dependent on skills and experience Location office based daily Cheltenham GL50 Full time What We Offer: • Salary £30k/annum, • Company pension scheme, • Cycle to work scheme, • Health Care Cashplan, • 30 days holiday including bank holidays Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations. About Us: &SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leaderin the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do. The Team You Will Be Leading: &SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems. The Role: Customer Support Management • Oversee day to day customer service across email, live chat, phone, and social channels., • Lead, support, and mentor the customer service team, including onboarding, training, and performance management., • Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded. Customer Experience & Continuous Improvement • Review and optimise processes for handling queries, returns, exchanges, and complaints., • Ensure all customer interactions align with brand tone of voice and values., • Use customer feedback and data to identify and resolve pain points in the online experience., • Collaborate with Operations to improve fulfilment and return workflows. Cross-Functional Collaboration • Work closely with Marketing to align on promotions, campaigns, and communications., • Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality)., • Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication. Reporting & Insights • Monitor and report on customer service KPIs., • Provide regular insights to leadership to inform product and operational strategy., • Track customer sentiment and share trends to help shape brand decision-making. Skills & Attributes • Strong leadership and people management skills., • Excellent written and verbal communication; customer-first mindset., • Calm and solution-oriented under pressure., • Highly organised, detail-driven, and process focused., • Strong commercial awareness of online retail and fashion environments. Your Experience: • 3+ years’ experience managing customer service in fashion, retail, or e-commerce., • Proven track record of leading a small-to-mid-sized team., • Demonstrable success in improving customer satisfaction and optimising processes., • Familiarity with Shopify e-commerce platforms, • Experience with HubSpot helpdesk/ticketing systems If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return. &SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you!

Gas Engineer – Gas Service and Repair Location: Must be based in Cheltenham, Gloucester, Stroud or surrounding areas. Work Schedule: You will work across all above locations. You will receive a fully costed van and fuel card to support your daily operations Be Part of Something Bigger, join us in revolutionising how we power the planet • £30,073.00 basic, with expected earnings of around £35K - Annual Pay Review and Profit Sharing Scheme, • Full-Time, Permanent Contract, • Fully Costed Van & Fuel Card – EV options available with free install at your home, • Renewables Upskill Potential (Net Zero Carbon), • Local ByBox Allocation – reducing daily travel and increasing additional earning potential Work Hard, Live Well – Exceptional Benefits for our Engineers • Employee Energy allowance and discount on HIVE products, • Company Funded Healthcare Plan PLUS Online GP24 Virtual Service, • Access to MyHealth with 24/7 MyCare phone line, • FREE Eye Test Voucher, • Centrica Benefits via the Offer Store – Offers with high street partners and discounts, • Full Sick Pay following successful probationary period, • 25 days Holiday + Bank Holidays, • 24 Hour Support System & fully managed diary accessible via allocated field device, • Group Income Protection, Life Assurance & Accident Insurance Financial Education, • Legal Help, • Full Uniform & PPE Provided In this role you will carry out Gas Servicing and Repairs in Social Housing properties, achieving ‘first time fix’ where possible by utilising our 24-hour support network. We’re searching for passionate Gas Engineers who are committed to quality and excellence. Join Our Team with Skills that Drive Innovation and Social Impact You will • Hold a valid UK driving license with no more than 6 points, • Hold the Right to Work in the UK, • Hold 2 year’s minimum qualified experience, • Be ACS qualified, including CCN1, CENWAT, HTR1, & CKR1, • Exhibit knowledge of all procedures and safety measures to PH Jones and British Gas standards whilst offering excellent customer service PH Jones was formed in 1963 and has continued to grow through the provision of excellent customer service, high quality delivery and an unrivalled focus on customer care. PH Jones was acquired by British Gas in 2011 and is a key member of the Centrica Plc, a FTSE 100 company. At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed.

To maintain privacy during intimate care, this role is open to. She lives with her husband and a friendly dog, in a beautiful house. This is a fantastic opportunity to offer support in advanced care under the guidance of our.

Location: Grange-over-sands, LA11 Pay: £12.Contract type: Part time About us At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.Without our incredible team o

ABOUT THE ROLE 14 hours per week in total - 2 x 7 hour shifts per week (9am-4pm) As an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling. We want to make sure each individual can pursue the interests they most enjoy and that means you'll have a real impact on our residents' lives. The Activities Assistant role involves helping us to deliver an entertainment and activities programme that covers a wide range of pastimes, social activities, outings and events. Put simply, you'll help every resident to live as independently as possible and enhance their involvement with their family, friends and the local community. ABOUT YOU You don't need any specific experience to join us as an Activities Assistant, so you could come from any background. What's important is that you have a sense of fun, creativity, and the ability to encourage and motivate others. You'll also need to have that little extra something a real interest in the people we support. Enthusiastic and empathetic, you're someone who'll really enjoy helping our residents to live their lives to the full. Bring us all of that, and you'll have every opportunity to develop your skills further with a range of courses designed to build your confidence in every aspect of your role. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your creativity and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Care Assistant – One Location, Real Impact!.Hawkesbury Place, Stow-on-the-Wold | Part-time – 20 hours per week | £13.No Travel Required – Support residents in one central, modern location.Supportive Team – Join a dedicated, friendly care team on-site.Real Impact – Help older adults live i

She lives with her husband and a friendly dog in a beautiful home. Assist client with activities of daily living and help maintain a clean and safe home environment. The ideal carer is happy to maintain a tidy and clean home environment for the client’s safety and wellbeing.

To maintain privacy during intimate care, this role is open to female carers only, in line with a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Paragon Home Healthcare is looking for a friendly Live-in Carer to assist a lovely lady in Cheltenham-GL50 who ha

We’ve specialised in live-in care for over 50 years! By joining our live-in care team in Oxford, you’ll be part of a supportive environment building meaningful relationships! Why join us as a live-in care assistant? ● Earn up to £150 per day with weekly pay ● Annual sal

At least 12 months of professional care experience as a live-in carer, domiciliary carer, care assistant, support worker, personal healthcare assistant or similar. Live-In Care Assistant role to work in local areas: Cheshire, Nottinghamshire and Yorkshire. Carefound Home Care is rated 'Outstanding'

Why there’s nowhere better: - All travel expenses covered whilst in placement across Scotland - We pay you to complete your induction training - Pay based on your care experience, plus bank holiday enhancements - Earn up to £500 with every successful referral - Free PVG, pl

Assist clients who need support with aspects of their personal care help with washing, bathing, showering, hair care, shaving, oral hygiene etc. To ensure that the support required, as directed in the care plan, are delivered in a person-centred manner that promotes dignity, respect and independence

Within the Care in the Home division, we support clients with spinal cord injury, neurological and acquired brain injury to live independently in their own homes. Would you like to do live in care, staying within your regional area? Would you like a job where you work an assignment for 2 weeks and t

Do you want to work for an Award-Winning Care Company that will value and reward your hard work? GoodOaks Homecare are looking for fantastic experienced Live-in Care Professionals to join our friendly and supportive team. As a Live-in Care Professional, you would provide personalised care and compan

For instance, you may be providing help with bathing and dressing or domestic support. Committed to maintaining our high standards of care. You would be responsible for meeting the support requirements of our customers, in a way that respects the individual and promotes their independence.

Are you passionate about making a positive impact in the lives of vulnerable people in your community? As a Live-in Carer with Nurseplus Care at home, you’ll have the unique opportunity to provide outstanding, compassionate care directly in the comfort of clients’ homes. We pay for you to attend

We're looking for kind, caring and compassionate experienced carers to provide outstanding care in our various locations. You will live in with the client, enabling them to have care provided to them whilst they can stay within the comfort of their own home, where they are familiar and happy to be.

As a Live-In Carer, you are there for all those little moments as you live side-by-side with your clients in their homes to provide personal care and companionship. Paid, first-class training and ongoing development delivered by our Bright Care Academy. Mentoring and development available for those

GoodOaks HomeCare Aylesbury is committed to offering high-quality in-home care services, making sure that people get the assistance they require in a setting that is familiar and comfortable. This position is essential to providing our clients with individualised care and support, improving their qu

The role involves providing live-in care to the client, supporting daily living activities and assisting with transfers as needed using a Sara Stedy. Sarah's Carers are recruiting for a live-in carer to support a male client who lives in Framlingham (town made famous by the song Castle on the Hill).

We’re looking for kind, caring and compassionate experienced carers to provide outstanding care in our various locations. Minimum 6 months care experience in a UK Care Setting. Alcedo Care are recruiting for Live-in Carers across the Northwest of England and the North Wales areas.

In return for the time you give you will receive valuable training and gain experience and skills. For many children and young people living in foster care can be unsettling. This could involve taking part in a fun activity together or simply having a chat.

For many children and young people, living in foster care can be unsettling. This could involve taking part in a fun activity together or simply having a chat. In return, you will receive valuable training, gain experience, and develop skills.