Store Manager
hace 14 días
Oxford
As a Store Manager, you are accountable for the overall success of your store. You balance strong commercial performance with people-led leadership, ensuring your team feels inspired, capable, and clear on expectations. You take full ownership of the customer experience, visual standards, operational delivery, and business results, creating a store that consistently reflects The White Company brand. This role represents a progression from delivering results personally to enabling sustained performance through others - building capability, shaping culture, and making confident, informed decisions that support both immediate outcomes and long-term success. • Act as the primary brand guardian within your store, ensuring every customer interaction reflects The White Company values and premium standards., • Lead the delivery of an exceptional end-to-end customer experience, using data, feedback, and insight to review service performance and drive continuous improvement., • Build strong, lasting customer relationships that encourage loyalty, advocacy, and data capture., • Ensure customers are supported seamlessly across all channels, including in-store, online, and remote shopping options., • Handle customer feedback and resolve issues with empathy, professionalism, and sound judgement, following up where needed to strengthen trust and confidence., • Identify and deliver local marketing opportunities to grow awareness, footfall, and engagement within the local community., • Lead, coach, and inspire a high-performing team to deliver outstanding results and uphold brand standards., • Create and sustain a strong training culture, ensuring learning, development, and coaching are embedded into everyday ways of working., • Develop talent through regular feedback, coaching, and structured performance conversations., • Build robust succession plans by identifying potential and supporting career development within the team., • Create a positive, inclusive, and accountable culture where everyone feels valued and clear on expectations., • Manage performance, conduct, and absence fairly and consistently, in line with company policies., • Act as a role model for behaviours, professionalism, and leadership standards across the store., • Take full ownership of store performance, including sales, payroll, stock, and profit, with a clear understanding of P&L drivers and cost control., • Analyse KPIs, category reports, footfall, conversion, data capture, and customer insight through a robust rhythm and routine, ensuring performance is regularly reviewed, actions are followed up, and opportunities are consistently progressed., • Translate commercial insight into clear, practical actions for the team, building understanding and ownership at all levels., • Lead the planning and delivery of peak trading periods, ensuring the store is resourced, prepared, and focused on both customer experience and commercial results., • Create a commercially focused environment where the sales floor and visual presentation are continually reviewed and optimised., • Ensure the store is always beautifully presented, maintaining exceptional standards across visual merchandising, product presentation, housekeeping, and clear communication of seasonal messaging and storytelling., • Balance operational efficiency with exceptional service, ensuring ways of working enable the team to deliver both strong standards and a premium customer experience., • Identify and act on local opportunities to grow the customer base, strengthen partnerships, and elevate brand presence., • Build strong relationships with neighbouring retailers, Centre Management, and local stakeholders to support store success., • Actively contribute to the wider area team through collaboration, sharing best practice, and supporting area priorities., • Ensure operational excellence through strong compliance, health & safety, audit standards, and effective daily routines., • Proven experience leading a premium or lifestyle retail store., • A confident, inspiring leader who thrives on developing others and building strong teams., • Commercially astute, with a clear understanding of P&L, KPIs, and trading dynamics., • An excellent communicator and relationship builder, both internally and externally., • Calm, decisive, and solutions-focused, even in high-pressure or peak trading environments., • Organised, adaptable, and comfortable managing multiple priorities., • 50% discount on our products., • 25 days holiday rising to 28 during service., • A Volunteer Day with a charity of your choice., • In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually., • Perk Place Benefits Platform – offering a variety of discounts across wellbeing and lifestyle., • Automatic enrolment into the Group Personal Pension scheme., • Wagestream Money Management app – access to Wagestream gives you power over your pay and supports financial wellbeing., • Private Medical Insurance., • Following successful probationary completion, you'll be covered by our life assurance plan. #J-18808-Ljbffr