Logistics customer service jobs in United Kingdom

When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. • Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field, • Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, • Experience managing, motivating, and influencing team behaviors, • Experience demonstrating problem solving and root cause analysis, • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Are you an experienced Class 2 HIAB driver looking for a change? Would you like to work for a market leading company with fantastic benefits? If so, we have a great opportunity for you! Here at GXO Logistics, we are looking for a full-time, permanent Class 2 HIAB driver to join our home delivery team in Dartford for our customer, Wickes. You will be responsible for delivering large products to customer premises. This is a full time, permanent role, you will be working 48 hours per week , Monday to Friday with start times between 5:00 to 6:00. Pay, benefits and more: • We are offering an annual salary between of £46,176, • 28 days holiday, • Extensive retail discounts across all the big retailers including supermarkets, fashion, technology, travel, days out, hair & beauty, sports and much more!, • Permanent employment contract with an ever evolving and growing market leader, • Pension scheme, • Driver Awards and Recognition What you’ll do on a typical day: • Responsible for the accurate, timely movement of multi drop and delivery of our customers’ products, • Providing excellent face to face customer service to customer, • As required delivery of bulk items to customer homes using a class 2 HIAB vehicle from Ikea warehouse, • Complying with all relevant legislation in line with Drivers Hours and Working Time Directive requirements, • Adhering to safe working practices to always ensure the safety of yourself and others What you need to succeed at GXO: • A full UK driving licence with category Class 2 entitlement, • C5 + E HIAB licence (ALLMI or equivalent) is essential, • A valid Driver Qualification Card (Driver CPC), • Be in possession of a valid Digital Tachograph Card, • No more than 6 current penalty points, • No DR, DG, DD, BA, CD, AC, LC or TT99 endorsements with a conviction date within the previous 5 years We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Join Our Team as an Operations Clerk! Location: Newham, Greater LondonContract Type: PermanentSalary: £33,000 - £34,000 per annumWorking Pattern: Full Time (Monday - Friday, 08:30 - 17:00 with a 1-hour lunch break) Are you ready to embark on an exciting journey in the logistics world? Our client is on the lookout for a highly organised and detail-oriented Operations Clerk to support their dynamic team. If you thrive in a fast-paced environment and enjoy coordinating logistics activities, we want to hear from you! What You'll Do: As an Operations Clerk, you will be at the heart of our day-to-day logistics operations. Your key responsibilities will include: • Responding to customer enquiries via phone and email with professionalism and promptness, • Coordinating consolidation deliveries to vessels worldwide through:, • Road Freight- Sea Freight (Exports)- Air Freight (Exports), • Managing and arranging import shipments, ensuring all documentation is accurate and compliant, • Preparing and processing customs paperwork in line with regulatory requirements, • Recording daily arrivals into the company's bespoke system with precision, • Liaising with internal teams, clients, and external partners to ensure seamless operations, • Maintaining high standards of accuracy, compliance, and customer service What We're Looking For: To be successful in this role, you should possess: • Previous experience in logistics, freight forwarding, or operations (preferred), • Strong administrative and data entry skills with exceptional attention to detail, • A good understanding of import/export procedures and customs documentation (desirable), • Excellent communication and customer service skills, • The ability to manage multiple tasks and prioritise effectively, • Competence in using computer systems and bespoke software Why Join Us? In addition to a competitive salary, we offer an array of benefits to enhance your work-life balance: • 20 days annual leave plus 8 public holidays (on contracted working days), • Enrolment into the Company Pension Scheme:, • Employer Contribution: 3% of gross salary- Employee Minimum Contribution: 5% (as per current criteria), • Monthly salary payments (on the last working day of each month), • An exciting opportunity for growth within a vibrant logistics environment! Additional Information: • This role is subject to a 6-month probation period. If you are enthusiastic about logistics and ready to make an impact, we invite you to apply for this fantastic opportunity! Join our client's team and help shape the future of logistics operations! How to Apply: Please submit your CV and a cover letter outlining your relevant experience. We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Do you have experience in Air Freight Warehouse Operations at Supervisor level? We have a role available with a very well established growing Freight Forwarder based at their Heathrow location. Our client is able to offer an attractive salary package and excellent prospects for career progression. Key Duties: You will report to the Manager and assist in overseeing daily operations and managing the warehouse team. -Direct day-to-day operations, including packing, loading and dispatching, to ensure timely service fulfilment. -Supervise, train and schedule warehouse staff to maximise productivity. -Oversee process and management of all inbound and outbound freight for high-value shipments, ensuring accuracy and compliance with security protocols. -Meet strict daily deadlines to ensure efficient logistics operations. -Update and maintain logs as processed. -Load and unload shipments from vehicles for both inbound, outbound, and domestic transfers, ensuring careful handling of valuable goods. -Oversee all aspects of packing, uploading Proof of Delivery (PODs), triparts, and other relevant documentation. -Ensure all quality control, safety and protection procedures are updated and adhered to. -Provide great customer service at all times Essential skills and experience: Freight Warehousing Valid full clean UK driving licence. No criminal convictions or driving bans – subject to full DBS check. X-Ray screening experience would be an advantage Hours are Monday to Friday , there may be some out of hours requirement Competitive salary, 22 days annual leave

About the role We are seeking a Python Developer to join our team and help build the next generation of AI solutions. This is a unique opportunity to be a key technical contributor in a fast-paced, innovative environment where you'll wear many hats and have significant impact on our product and engineering culture. As a Python Developer, you'll work across the entire technology stack from backend services and data pipelines to infrastructure and deployment. You'll collaborate closely with the engineering team to architect, build, and scale our micro-services based platform while maintaining high code quality and operational excellence, utilising AI to maximise software development productivity. About Prolo Prolo is building an AI-powered procurement platform for the construction industry, which is one of the oldest and least digitised sectors in the world. The core system ingests unstructured purchase orders and transforms them into structured materials data, integrating with a network of suppliers and logistics partners to automate quoting, sourcing, and fulfilment workflows. What We're Building We're building a sophisticated AI platform that leverages graph databases, machine learning, and modern cloud infrastructure to deliver intelligent procurement and customer service solutions. Our stack includes: • Backend Services: Python 3.13, FastAPI, async micro-services architecture, • Data Layer: Neo4j graph database, PostgreSQL, complex data modelling, • AI/ML: OpenAI integration, semantic search, conversational agents, unstructured data analysis and extraction, • Infrastructure: AWS (Lambda, ECS/EKS, API Gateway, S3), • DevOps: Terraform, GitHub Actions, Helm, Infrastructure-as-Code, • Data Science: Graph analytics, data pipelines, ETL workflows, Jupyter notebooks Experience • 5+ years of professional software engineering experience, • Strong proficiency in Python (3.10+) with deep understanding of async programming, • Experience with Poetry or similar Python dependency management tools, • Experience building RESTful APIs and micro-services, • Solid understanding of database design and optimisation (both SQL and NoSQL), • Experience with graph databases (Neo4j preferred) or willingness to learn quickly, • Knowledge of API design principles, data validation, and serialisation, • Experience with AWS Lambda and serverless architectures What We Offer • Impact: Direct influence on product direction and technical decisions, • Growth: Opportunity to work across the entire stack and learn new technologies, • Ownership: Take ownership of features from conception to deployment, • Flexibility: Hybrid, remote-friendly work environment, • Equity: Meaningful equity stake in the company, • Learning: Access to cutting-edge technologies and challenging problems Note: Prolo is a startup with a small engineering team, which means you'll be expected to be versatile, proactive, and comfortable with ambiguity. If you're excited about building something from the ground up and working across the entire technology stack, we'd love to hear from you.

Integrated Logistics Support (ILS) Engineer Overview The successful candidate will be responsible for developing and delivering Integrated Logistics Support (ILS) capabilities for equipment and systems throughout the project lifecycle. This includes support during project development, in-service support, pre-contract (bid) activities, and the production of support documentation for solutions deployed within the Naval, Surveillance, and Government sectors. The role requires a motivated and proactive individual who can effectively plan and manage their own workload with minimal supervision. The position involves regular interaction with customers and stakeholders, requiring strong communication skills, professionalism, and the ability to engage confidently with individuals at all levels, including those for whom English may not be their first language. Key Responsibilities Integrated Logistics Support Activities Develop and deliver ILS capabilities across the business to provide a comprehensive range of support engineering services throughout the product lifecycle, including: • Supportability Analysis, • Level of Repair Analysis (LORA), • Spares Ranging and Scaling, • Whole Life Cost (WLC) Analysis, • Logistics Information Repository management and maintenance, • Obsolescence Analysis Business Development & Bid Support • Support the growth of the ILS capability and generate additional revenue through the provision of ILS services., • Assist the Bid Management team with cost estimates, proposals, and supporting documentation relating to ILS and training requirements., • Contribute to the preparation and presentation of customer bids and proposals. Continuous Improvement • Evaluate emerging technologies, tools, and methodologies that support future ILS and technical publications requirements., • Promote and support a culture of continuous improvement across the organisation., • Take a proactive role in the growth and development of the business. Customer & Project Support • Travel within the UK and internationally, when required, to support project delivery and customer requirements., • Undertake any other duties reasonably associated with the role. Skills & Experience Essential • HNC qualification (or higher) in Electronic Engineering or a related engineering discipline., • Demonstrable experience within Support Engineering and Integrated Logistics Support (ILS)., • Strong understanding and practical application of Def Stan 00-60 / Def Stan 00-600 and the Defence Logistics Framework (DLF), which supersedes JSP 886., • Experience tailoring and applying supportability standards within defence programmes., • Excellent written and verbal communication skills., • Strong technical report writing and documentation skills., • Proficiency with Microsoft Office and other standard engineering software tools., • Ability to produce accurate, detailed, and professional technical proposals and specifications. Highly Desirable • Experience with ASD S3000L and its application to supportability analysis programmes., • Experience working within defence, naval, surveillance, or government sectors., • Knowledge of logistics information repositories and supportability databases. Personal Attributes • Strong problem-solving and analytical skills., • Innovative thinker with the ability to develop practical solutions., • Self-motivated and capable of working independently., • Enthusiastic learner with a desire to continuously develop technical knowledge., • Excellent interpersonal skills with the ability to collaborate effectively across multidisciplinary teams., • Adaptable and able to work with individuals possessing a wide range of skills, personalities, and working styles.

This is a hybrid role that requires 3 days on site in Angel, London. Ready to revolutionize global logistics? Join Reelables and help us transform how the world tracks packages. We’re pioneering paper-thin smart shipping labels using Bluetooth and 5G to track millions of packages globally — and we’re building the software platform that makes that data usable at scale. This isn’t a narrow product or UI-only role. You’ll work across the full stack, building customer-facing features end-to-end — from intuitive interfaces through to the APIs, data models, and services that power them. You’ll be hands-on in the day-to-day, while also helping shape how our platform evolves as we scale. Who we are Reelables is a rapidly scaling tech company based in North London (near Angel), developing the world’s most advanced smart shipping labels. Our technology is already transforming how companies track and manage shipments globally, and we’re still early in that journey. Responsibilities Product Engineering & Customer Impact • Own the end-to-end delivery of customer-facing features, from definition through to production, • Work hands-on across the stack to turn complex IoT data into reliable, usable product capabilities, • Build and evolve APIs, services, and data models that support real-time tracking at scale, • Design and implement user interfaces where clarity and usability are critical, without being limited to front-end concerns, • Collaborate directly with customers to understand operational pain points and translate them into practical technical solutions Technical Ownership & Quality • Contribute across frontend, backend, and data layers to keep the platform robust, scalable, and maintainable, • Make pragmatic backend changes where needed — improving performance, data access, or service design, • Write production-ready code with strong testing, monitoring, and error handling, • Participate in architectural decisions, balancing speed of delivery with long-term maintainability Rapid, Hands-On Environment • Ship code regularly in a lean, fast-moving team where work reaches production quickly, • Take ownership of features beyond initial delivery, iterating based on real usage and feedback, • Help shape development practices as the product and team scale, • Mentor others and contribute to a thoughtful engineering culture Experience Core Technical Skills • Strong full-stack experience, with confidence working across frontend and backend codebases, • Frontend: Solid experience with TypeScript and modern frameworks (React / Vue), • Backend: Experience building and modifying APIs and services (Node.js or similar), • Data & Infrastructure: Comfortable working with databases, data models, and cloud-hosted systems (AWS), • Engineering Foundations: Familiarity with CI/CD pipelines, testing, and operational best practices Product-Led Engineering • Experience building and evolving customer-facing products, not just isolated features, • Comfortable working close to users and understanding how technical decisions affect real operations, • Ability to move between product thinking and hands-on implementation, • Background in B2B SaaS, logistics, IoT, or data-heavy systems is a bonus Mindset • Enjoys working in an environment where engineers have real ownership and autonomy, • Pragmatic problem-solver willing to dive wherever needed across the stack, • Clear communicator who can work effectively with engineers, product, and customers

Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. Role synopsis The trading teams in ST&S RPTE are one of three regional Performance Units in ST&S and are primarily responsible for marketing BP’s Exploration production throughout the region, sourcing crude for our refineries, trading on behalf of our associates and for supporting our refinery assets in order to maximise commercial performance. Operations are a vital part of Supply and Trading. In RPTE this covers physical, paper and refinery coordination elements of operations across a large geographical region and deals with a wide variety of cultures and disciplines. The Operations team comprises of sub teams namely Trading Operations, Voyage Operations, Cargo Assurance, Demurrage, Doc. Admin, Commercial Analysts Inventory Analysts and Shipping Coordination. Operations have a key role to play in ensuring that the front to back process runs smoothly, technical expertise is provided, and that valuable data and information is collected, entered and forwarded in a timely manner in order to provide full support to others dependent on such information in order to maintain an efficient and compliant process. The team manages the logistics of a deal to BP’s best commercial advantage whilst ensuring that all contractual and Group assurance obligations are met. As member of the Operations Extended Leadership team, the Trading Operations Team Leader is responsible for ensuring the smooth, compliant, and flawless running of their trading operations team. Managing essential front office, functional and cross regional relationships. Key accountabilities • Provide people leadership by leading through our values, with a focus on energising the team, creating an inclusive and diverse workplace culture, maximising value and instilling a one team ethos., • Working alongside Technical Leads to build enduring capability across the team, fostering learning and encouraging the sharing of knowledge., • Working to develop and embed BP Leadership Expectations and Values and Behaviours within the team., • Working closely with bench leadership and origination to ensure Operations are set up to deliver the trading strategy and have a strong awareness of what the priorities are., • Supporting in delivery of the day-to-day operations as required by the individual bench., • Budget management for your team within delegations., • Organising and running of operations team lead meetings to cover subjects such as recruitment, HR matters, succession planning etc., • Attending your bench FOFM’s and feeding back key points to your team., • Host and set agenda for your team meetings to include implementation of project initiatives such as daily huddles., • Accountable for operational bench delivery of your team with a focus on performance against operations KPI’s., • Accountable for the communications of key messages to your team in timely and professional manner., • Supporting and where required lead in continuous improvement initiatives and projects across operations. Essential experience and Job requirements • Strong skill in oil trading operations (cargo and / or barges). Able to demonstrate a proven track record in operational experience, • Understand risk, compliance, HSSE and Shipping requirements relating to operations, • Proven track record of delivering commercial value, • Strong leadership and communication skills including ability to motivate a team, • Strong team player, • Strong negotiation skills (formulating and implementing strategy), • Ability to achieve operation and business goals through influencing, systematic planning and effective management of available resources, • Attention to operational detail, • Ability to find innovative solution to problems, • Proven track record of relationship building in front office environment and with external counter parties, • Willingness to speak up Desirable criteria & qualifications • Having a strategic mind set as well as understanding / managing risks and implications of the business / people decisions., • Identifying key issues in a complex situation, adapting quickly using the resources available to lead the Operations team and relating stakeholders through changes effectively, • Demonstrated ability to identify and drive change and simplification within a team. Why join us? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Ancillary cost management, Commercial Acumen, Communication, Competitor intelligence, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Influencing, Inventory Management, Listening, Marine assurance, Mentoring, Negotiating, Problem Solving, Sentiment and Trends, Shipping/transport, Supply chain management, Trade discipline and compliance, Trading and scheduling operations, Trading Fundamentals, Trading knowledge, Troubleshooting, Voyage operations Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please _. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity: Supply, Trading & Shipping Job Family Group: Shipping Group Job Description: The Shipping Digital Lead (Commercial) is an individual contributor within the Shipping Technical team, collaborating with the Shipping Digital & Technology Manager. The role acts as the digital and technology partner for Shipping’s commercial activities, ensuring that systems, data, and digital capabilities effectively support Chartering and Optimisation, including voyage management, freight economics, emissions, and performance reporting. The role provides senior expertise to support broader Shipping digital priorities, including digital transformation, business process modernization, data quality improvement, AI-enabled capability development, and value realization. As the domain authority for commercial systems and tools (including IMOS and a suite of other commercial platforms), the role combines deep functional expertise with hands-on experience in configuration and development. The position is responsible for shaping commercial digital priorities and delivering business value through effective technology enablement, including supporting the ambition to apply AI where it enhances decision quality, efficiency, and performance. • Act as the primary digital interface for Chartering, Optimisation, and related commercial teams., • Develop a deep understanding of chartering workflows, voyage optimization, voyage economics, and performance management., • Translate business needs into clear, value-driven digital requirements., • Serve as product owner and functional authority for key commercial shipping systems, including IMOS, ZeroNorth, Stormgeo, and other chartering tools., • Lead data structures to optimize systems, reduce workarounds, and improve usability., • Work with vendors to influence system enhancements that add new value to chartering and optimisation workflows., • Maintain prioritized backlogs, shape delivery scope, and oversee implementation to ensure solutions are fit-for-purpose, adopted, and deliver measurable value., • Apply strong knowledge of commercial shipping processes to guide system configuration and technology decisions., • Find opportunities to:, • Reduce manual effort, • Improve data quality through consistent collection and validation, • Strengthen reporting, • Accelerate commercial decision-making across the voyage lifecycle, • Build trusted relationships with stakeholders across commercial teams at all levels., • Communicate digital strategy, priorities, and progress in clear business terms., • Influence decisions and secure alignment without formal authority., • Define success measures for digital initiatives and ensure benefits are tracked, evidenced, and reported., • Contribute to Shipping Technology governance by providing visibility of progress, risks, and value realization within the commercial domain., • Champion compliance through auditability and self-verification., • Promote safe digital working practices and end-user awareness., • Support cyber security resilience across commercial systems., • Drive digital transformation across the commercial shipping domain., • Assess external markets, vendors, and competitors to identify high-value opportunities., • Introduce and scale advanced analytics, automation, and AI-enabled capabilities within commercial systems where they improve efficiency, optimisation outcomes, emissions insight, or performance transparency., • Shape the digital roadmap for Chartering and Optimisation., • Evolve systems from transactional record-keeping to effective commercial decision support tools., • Identify, prioritize, and deliver digital initiatives aligned to broader Supply, Trading & Shipping strategy., • Degree or equivalent professional experience in a relevant field (e.g., Technology, Maritime, Engineering, or Business)., • Professional training in Agile delivery, product ownership, or business change is desirable., • Demonstrable deep expertise in system design and configuration of commercial shipping systems, particularly IMOS (and platforms such as ZeroNorth and Stormgeo)., • Experience working with vendors (e.g., Veson) to enhance system functionality and optimize configuration., • Solid understanding of commercial shipping processes, including chartering, optimisation, voyage economics, emissions, and performance reporting., • Experience in digital product management, technology delivery, or business change within shipping, trading, or logistics environments., • Validated ability to operate at senior stakeholder level and influence outcomes without formal authority., • Experience working in Agile delivery environments, with ownership of scope, priorities, and outcomes., • Strong analytical, problem-solving, and communication skills., • Experience supporting emissions, efficiency, or decarbonisation initiatives in shipping., • Background in process modernization, analytics, or AI-enabled decision support., • Previous experience as a Product Owner, Digital Lead, or Business Technology Partner within Trading & Shipping or adjacent domains., • Relevant professional certifications (e.g., Agile, Product Ownership, Business Analysis, Project Management). Why join us? At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please _. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Our client, a specialist provider of equipment used to test electrical and cooling systems within data centres and industrial environments, is seeking a motivated and detail-oriented Project Manager to join their growing team. Reporting to the Country Manager, this is an excellent opportunity for someone currently working as a Project Coordinator, Operations Administrator, or Junior Project Manager who is ready to take the next step in their career. You do not need to be Prince2 qualified-however, a willingness to develop professionally and grow within project management is essential. You will play a key role in supporting and managing projects from initial planning through to completion, ensuring efficient delivery, strong internal coordination, and a high level of customer satisfaction. Key Responsibilities Pre-Project Phase Support Sales and site-based Project Managers in defining technical solutions Assist with project planning, including resource allocation (people, equipment, logistics) Contribute to budget preparation, supplier quotes, and subcontractor coordination Organise equipment deliveries and ensure accurate project setup within the ERP system Project Delivery Coordinate internal stakeholders (technicians, logistics, warehouse, etc.) to ensure smooth execution Monitor project budgets and track progress against targets Maintain accurate tracking of equipment at customer sites within systems Work closely with logistics teams to manage any project changes Raise invoices and support the Sales team in payment collection Manage subcontractor invoicing and payments Project Completion Support project reviews (Return on Experience) to drive continuous improvement Identify and report non-conformities or issues Assist in producing final financial reports for projects Continuous Improvement Contribute ideas to improve processes, systems, and service delivery Support the development of operational efficiencies across the business About You Experience in a project coordination, operations, or administrative role Strong organisational skills with the ability to manage multiple priorities Excellent communication and stakeholder coordination skills Comfortable working with systems/ERP tools and data Detail-oriented with a proactive, problem-solving mindset Keen to develop into a fully-fledged Project Manager Why Join? Hands-on exposure across the full project lifecycle Supportive and collaborative team environment Opportunity to work within a growing, specialised industry (data centres & industrial infrastructure) Hybrid working model for flexibility Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

• Have you led the operational delivery of examinations or education services in a fast-paced, high-stakes environment?, • Are you confident managing the full exam lifecycle whilst leading a team and working with senior stakeholders?TPP Recruitment is supporting an awarding and professional membership body to recruit an Education and Examinations Manager. This is a newly shaped leadership role within a growing education function, offering the chance to lead exam and education delivery, support a newly formed team, and help shape future services and systems.If you bring strong operational leadership, experience of examinations or education delivery, and the ability to balance strategic thinking with day-to-day detail, this could be an excellent next step.Salary: £63,900 per annumEmployment type: PermanentWorking arrangements: Home based with regular mandatory attendance at company meetings Working pattern: Full-time, 35 hours per weekOther benefits:, • 25 days annual leave plus bank holidays, • Generous pension scheme (10% employer contribution), • Life assurance and income protection cover, • Employee assistance programme and optional private medical insurance, • Ongoing learning and development opportunitiesAbout the OrganisationThis organisation is a respected awarding and professional body with a clear public interest mission. It promotes education and professional standards, supports learners and members, and values integrity, inclusion, collaboration and continuous improvement.You would be joining during an exciting period of growth and restructure within the education team, with the opportunity to contribute to a new team shape and bring fresh ideas to service delivery.About the RoleAs Education and Examinations Manager, you will lead the operational delivery of examinations and associated education services. You will oversee exam administration, quality assurance activity, student support and the day-to-day leadership of a multi-level team, ensuring services are accurate, timely, compliant and accessible.You will manage a team including senior and officer-level education and student services staff, while also taking ownership of core systems and technologies used to support examination delivery.Key Responsibilities, • Lead the full examination lifecycle, including registration, logistics, candidate communications, results processing and certification activity, • Manage, develop and support a team delivering education and examinations services, • Oversee reasonable adjustments, complaints, conduct matters and escalation processes in line with policy and legal requirements, • Build effective relationships with examiners, committees, training providers, suppliers and internal stakeholders, • Prepare reports, papers and data for senior stakeholders and governance groups, • Lead continuous improvement across systems, processes, digital assessment tools and documentation, • Contribute to future planning around qualification changes, technology upgrades and growth in student numbersSkills / Experience Required, • Experience in education administration, examinations management, or another structured and regulated environment, • Leadership experience, whether through direct line management or managing complex delivery through stakeholders, subject specialists or committees, • Strong knowledge of end-to-end exam or assessment delivery, including planning, logistics, compliance and learner support, • Excellent organisational skills, sound judgement and a high level of attention to detail, • Confidence working with systems such as Microsoft 365, customer databases, learner systems and digital assessment platforms, • Strong written and verbal communication skills, with the ability to work effectively with senior stakeholders and operational teams alike, • Experience from awarding, professional body, further education, higher education or training environments would be welcomed; transferable experience from other compliance-led settings will also be consideredTo Apply, • To apply for this Education and Examinations Manager role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements., • Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.Interview Process, • Two-stage process with assessment, • Mid-July 2026Deadline, • Friday 26th June 2026We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

ILS EngineerLocation: Enfield, North LondonSalary: £40,000 - £50,000 DOEWorking Pattern: Monday to Friday, 5 days per week on-site Outsource UK are recruiting on behalf of a leading engineering and defence technology organisation for an experienced ILS Engineer to join their growing team. This is an exciting opportunity to play a key role in developing and delivering Integrated Logistics Support (ILS) solutions across the full project lifecycle, supporting complex equipment programmes within the defence, surveillance and government sectors. The successful candidate will be responsible for delivering ILS activities throughout project development, in-service support and bid phases, helping to maximise equipment availability, supportability and through-life value.Key Responsibilities • Develop and enhance the organisation's ILS capability, enabling a full range of support engineering services to be delivered to customers., • Conduct and support a range of ILS activities including:, • Supportability Analysis, • Level of Repair Analysis (LORA), • Spares Ranging and Scaling, • Whole Life Cost Analysis, • Logistics Information Repository management and maintenance, • Obsolescence Analysis, • Support business growth through the provision of high-quality ILS services., • Assist Bid Management teams with the development of pricing, estimates and supporting material for bids and proposals., • Support the evaluation and implementation of new technologies, methodologies and best practices within ILS and support engineering., • Contribute to continuous improvement initiatives across the business., • Work collaboratively with engineering, project and commercial teams to deliver successful customer outcomes., • Undertake occasional travel within the UK and overseas when required.Skills Required:, • Strong understanding of Support Engineering and Integrated Logistics Support (ILS) principles., • Experience applying Def Stan 00-60 / 00-600 and the Defence Logistics Framework (formerly JSP 886) within defence programmes., • Ability to produce accurate, detailed and professional technical documentation, proposals and specifications., • Strong communication and stakeholder management skills., • Excellent analytical and problem-solving abilities., • Proactive approach with the ability to work independently and manage priorities effectively.Inclusion Statement: Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age. We’re proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We’re here to support you every step of the way. We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences.

Facilities Officer - Canary Wharf Role Overview The Facilities Officer plays a key role in ensuring the NCG's Higher Education Centre in Canary Wharf provides a safe, secure, welcoming, and well-maintained environment for students, staff, visitors, and stakeholders. Working closely with the Centre Management team, landlords, contractors, and service providers, the postholder will support the efficient day-to-day operation of the building, ensuring compliance with health and safety standards and delivering an excellent customer experience. Key ResponsibilitiesFacilities Management and Maintenance • Support the effective day-to-day operation and upkeep of the HE Centre, ensuring facilities remain safe, clean, functional, and fit for purpose., • Coordinate maintenance requests, repairs, and planned preventative maintenance activities through the building landlord and approved contractors., • Conduct routine inspections of facilities, identifying and reporting issues promptly and ensuring timely resolution., • Manage permits to work and ensure all maintenance activities are undertaken in accordance with landlord requirements and relevant legislation.Health, Safety and Compliance, • Promote and maintain a positive health and safety culture across the Centre., • Support compliance with all relevant health, safety, environmental, and building regulations., • Maintain accurate records relating to risk assessments, inspections, incidents, fire safety checks, and statutory compliance., • Assist in ensuring fire safety systems, emergency procedures, first aid provisions, and evacuation arrangements are effective and regularly reviewed.Contractor and Supplier Management, • Liaise with and oversee external contractors, service providers, and landlord representatives to ensure works are completed safely and to agreed standards., • Monitor contractor performance and compliance with site procedures, including induction and permit processes., • Support the coordination of contract cleaning and other outsourced services to maintain high standards throughout the Centre.Deliveries and Logistics Coordination, • Manage the receipt and distribution of deliveries, supplies, and equipment., • Coordinate access arrangements, loading requirements, and parking permits through the landlord where necessary., • Ensure deliveries are handled efficiently and in accordance with site security and health and safety procedures.Space Management and Operational Support, • Assist with room layouts, furniture moves, and space planning activities to support teaching, events, and operational requirements., • Support the preparation and setup of classrooms, meeting rooms, and communal areas., • Monitor and replenish facilities-related supplies and equipment as required.Security and Access Control, • Work closely with Reception and building management teams to maintain a secure environment., • Administer building access systems, including access cards, keys, and visitor procedures., • Respond appropriately to security incidents and support investigations where required.Administration and Emergency Planning, • Maintain accurate facilities records, work requests, compliance documentation, and service logs., • Raise and monitor facilities requests through landlord management systems and ensure issues are followed through to completion., • Support business continuity planning and emergency response procedures, including fire evacuations and incident management.Skills, Knowledge and ExperienceEssential, • Excellent organisational skills with the ability to manage multiple priorities effectively., • Strong problem-solving skills and a proactive approach to resolving operational issues., • Knowledge of health and safety legislation and facilities management best practice., • Excellent communication and interpersonal skills, with the ability to build positive relationships with students, staff, contractors, and visitors., • Experience of coordinating contractors, suppliers, or facilities-related services., • Competent IT skills and experience maintaining accurate records and documentation.Personal Attributes, • Professional, approachable, and customer-focused., • Highly visible and proactive in supporting the day-to-day needs of the Centre., • Able to work independently whilst contributing positively to a wider team., • Committed to maintaining high standards of service, safety, and operational excellence., • Flexible and adaptable in responding to changing operational requirements.Why Join Us? This is an exciting opportunity to contribute to the success of NCG's Higher Education Centre in Canary Wharf, helping to create an outstanding learning and working environment for students and colleagues. The Facilities Officer will play a vital role in ensuring the Centre operates efficiently, safely, and to the highest professional standards.

Customer Service ManagerAre you an experienced customer service leader ready to shape, lead and elevate a non-performing team within a technically complex environment?We are seeking a Customer Service Manager to take ownership of a multichannel customer service operation, supporting both core and aftermarket customers within a nonmanufacturing business. This is a pivotal leadership role, responsible for setting strategic direction, embedding best-in-class service standards and ensuring the voice of the customer is effectively represented across the organisation.You will inherit an established team and play a key role in developing capability, improving performance and aligning customer service delivery with operational and commercial objectives. Working closely with Sales, Manufacturing, Planning and Logistics, you'll act as a critical bridge between customers and internal stakeholders, ensuring responsiveness, accuracy and proactive communication at all times.This opportunity will suit someone who enjoys building structure, driving improvement and leading from the front in a fast-paced, operational environment where customer expectations are high and continuous improvement is encouraged.Key Responsibilities • Lead, coach and develop a customer service team to deliver consistent, high-quality service., • Define and implement strategic direction for customer service operations, • Oversee end-to-end order management, forecasting and customer communication, • Act as escalation point for complex customer issues and ensure effective resolution, • Collaborate cross-functionally to align customer demand with operational capability, • Drive process improvements, systems utilisation and performance metrics, • Support commercial objectives through strong customer engagement and insight Key Skills & Experience • Proven experience leading customer service teams within manufacturing or engineering environments, • Strong people-management and performance leadership capability, • Experience setting strategy and improving customer service processes, • Confident operating across Sales, Operations, Planning and Logistics, • Commercially aware with a customer-first mindset, • Strong ERP/MRP and data-driven decision-making skills, • Calm, credible and able to influence at senior leadership level. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.42 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.78 Evening Premium (from 6pm) £14.90 Sunday Day Premium £15.16 Sunday Evening Premium £16.39 Overtime rate Monday to Saturday (Day Shift) £17.23 Overtime rate Monday to Saturday (Evening Shift) £18.35 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.42 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.78 Evening Premium (from 6pm) £14.90 Sunday Day Premium £15.16 Sunday Evening Premium £16.39 Overtime rate Monday to Saturday (Day Shift) £17.23 Overtime rate Monday to Saturday (Evening Shift) £18.35 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities • Own overall relationship with assigned clients, • Ensure retention and satisfaction of all assigned clients, • Aid clients in achieving their goals Qualifications • Bachelor's degree or equivalent experience, • Experience in customer success, • Strong written and verbal communication skills, • Detail oriented and analytical, • Demonstrated ability to increase customer satisfaction Requirements: • At least 3+ years experience in an Account Management or Customer Success Manager role., • Prior B2B experience in a software, logistics or SaaS company preferred., • Proven ability to manage multiple projects at a time., • Experience in generating revenue by expanding on an existing book-of-business., • Experience in delivering client-focused solutions based on customer needs., • Strong analytical skills with the ability to present data and trends to internal and external clients., • Excellent verbal and written English communications skills., • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels, • Excellent listening, negotiation and presentation skills., • BA/BS degree or equivalent preferable., • With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary. Note: Unfortunately, we are unable to support with visa sponsorships. Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

IMPORTANT: Full right to work in the UK: ILR, British passport, national Hybrid: 3 days per week in office Location: London or at a commutable distance Hiring process: 2 technical interviews and a HR call Salary: £100,000 - £110,000 Gross/a DOE + 15%-20% bonus depending of seniority + amazing benefits package About The Role: Are you a seasoned SAP professional with a passion for enterprise-scale transformation? Do you thrive at the intersection of business strategy, technology, and value realization? As a Senior Industry Principal / Solution Architect, you will play a pivotal role in shaping and delivering high-impact SAP S/4HANA transformation programs for global clients. This is a senior leadership position where you will advise C-level stakeholders, co-create future-ready business models, and lead complex end-to-end transformations across industries. You will operate at scale, supported by a global network of experts, and act as a trusted advisor guiding clients through strategic change - from early visioning and Phase 0 assessments to MVP delivery and enterprise rollout. Key Responsibilities: Strategy, Consulting & Value Creation • Generate consulting-led opportunities and contribute to industry thought leadership, • Co-create next-generation business models and end-to-end processes that drive competitive advantage and cost leadership, • Lead transformation assessments, due diligence, and executive workshops, • Build business cases, value realization models, and transformation roadmaps, • Communicate complex technology concepts in business-led, C-suite language Enterprise Architecture & Transformation Delivery • Design and synthesize end-to-end processes across:, • Planning, Sales, Procurement, • Manufacturing, Warehousing & Logistics, • Plant Maintenance and Customer Service, • Define enterprise transformation roadmaps using:, • SAP S/4HANA, • SAP best practices and SaaS Line-of-Business solutions, • Partner platforms such as Microsoft and Salesforce, • Identify digitization and automation opportunities using AI, advanced analytics, RPA, IoT, and emerging technologies, • Deliver S/4HANA MVPs, templates, pilots, and scalable enterprise solutions, • Ensure business adoption and sustainable value realization post-implementation Data & Digital Leadership • Lead enterprise data design efforts (CDM, LDM, PDM), • Define data governance frameworks, operating models, and roles, • Guide data platform selection and architecture for analytics, reporting, and monetization, • Align data strategy with business outcomes and transformation goals Leadership & Stakeholder Engagement • Mentor and develop global, cross-functional teams, • Act as a hands-on, approachable, and trusted senior leader, • Ensure solution quality, delivery excellence, and transparent feedback, • Represent the organisation as a trusted advisor to senior client stakeholders, • Bring industry best practices, data-driven insights, and multiple solution options to enable informed decision-making, • Contribute to joint product and innovation roadmaps with partners such as SAP and Microsoft Required Skills & Experience: • 14+ years of hands-on SAP consulting experience, • Participation in at least 5 end-to-end SAP implementations, • Experience as a Solution Architect, Program Lead, or Track Lead, • Exposure to Greenfield, Brownfield, and/or Hybrid transformation approaches, • Strong knowledge of the SAP product portfolio and consulting ecosystem, • Deep expertise in at least one domain:, • Functional: Finance & Controlling, Manufacturing, Logistics, or Sales, • Technical: ABAP, UI5, Integration, Security, or Basis, • Strong IT and SAP enterprise architecture background, • Proven C-level and senior stakeholder engagement capability, • Experience in Phase 0 / transformation preparation, • SAP toolchain usage and/or administration experience, • Valid SAP certification(s), • Strong client-facing presence, communication, and presentation skills, • Experience with solution proposals, estimations, and presales support Preferred Qualifications: • Exposure across multiple SAP modules and industries, • Experience in SAP sales, presales, or service delivery roles, • Prior business-domain experience before entering IT, • Experience with non-SAP platforms (e.g., Microsoft ecosystem, Salesforce), • Thought leadership through external publications, speaking engagements, or whitepapers Personal Attributes: • Strong analytical and strategic thinking skills, • High levels of leadership maturity and proactiveness, • Passion for customer success and long-term partnerships, • Commitment to excellence, quality, and continuous improvement, • Outstanding written and verbal communication skills Why Join Us? • Influence large-scale, global SAP transformations, • Work alongside a world-class, international team of experts, • Engage directly with senior business leaders and shape enterprise strategy, • Drive meaningful, data-driven outcomes that deliver real business value, • Grow your impact as a trusted advisor and industry leader 📩 Interested in shaping SAP transformations for the UK's leading enterprises? Apply or message me to learn more.

Site Operations Director South West London - Major London workplace campus Circa £80,000 + Benefits Boden Group are supporting a confidential client with the appointment of a Site Operations Director for a major new workplace campus in South West London. This is a high-profile, site-based leadership role, responsible for mobilising, stabilising and leading the day-to-day operation of a complex, multi-building corporate office environment. The site will support around 3,000 people and will require a senior FM leader who can bring structure, pace, visibility and confidence from day one. The role will take ownership of integrated facilities management across hard services, soft services, workplace experience, compliance, commercial performance, service partners, managing agent interfaces and senior stakeholder relationships. This is not a business-as-usual FM role. It is a chance to lead a flagship new site through mobilisation and into long-term operational excellence. Key responsibilities • Lead the mobilisation and stabilisation of a major new workplace campus., • Take full operational ownership across multiple buildings and user groups., • Act as the senior site escalation point for service delivery, stakeholders, tenants and managing agents., • Lead IFM delivery across hard services, soft services, workplace experience, security, cleaning, catering, reception, logistics and technical services., • Manage site budgets, P&L, reporting, service charge coordination, cross-charging and savings opportunities., • Ensure strong compliance across technical, statutory, SHE, risk and supplier management., • Build and lead a visible, accountable and service-led site team., • Drive service consistency, customer experience and continuous improvement. The person • We are looking for a senior FM leader with experience across corporate occupier, managing agent, client-side, IFM or large campus environments., • You will need to be commercially strong, operationally credible and confident managing senior stakeholders in a complex workplace setting., • Experience in mobilisation, transformation, multi-tenanted offices or flagship corporate sites would be highly advantageous. For a discreet conversation, contact Boden Group.

Our client, a luxury fabric and cloth brand, is seeking an experienced and highly organised Operations Coordinator to join their London head office on a permanent basis. This is an exciting opportunity for someone with experience within textiles, interiors, luxury goods, or a product-led business who thrives in a fast-paced environment and enjoys working across operations, logistics, systems, customer service, and commercial support. The successful candidate will play a key role in ensuring the smooth day-to-day running of the business, working closely with internal teams, international partners, suppliers, customers, and external stakeholders across the UK, Europe, and the US. Key Responsibilities • Coordinate and support operational processes across the business, ensuring workflows are managed efficiently and proactively., • Act as a key liaison between internal departments, external partners, suppliers, and global stakeholders., • Develop a strong understanding of business systems, operational procedures, and internal processes to support effective day-to-day operations and decision-making., • Produce regular sales, operational, and performance reports for senior management., • Prepare royalty reporting and support relationships with external design partners., • Monitor and track annual targets across territories and showroom locations., • Analyse collection performance, sales trends, and order conversion data to support commercial decision-making., • Support and maintain integrations between the company website, ERP system, and third-party platforms., • Liaise with developers and external service providers to troubleshoot issues and support operational improvements., • Manage inbound stock deliveries and oversee allocation against outstanding customer orders., • Monitor stock levels across products and sampling inventory to ensure availability and operational efficiency., • Implement pricing updates across collections while maintaining margin consistency., • Oversee order processing across the UK, Europe, the US, and selected international regions, ensuring accuracy, efficiency, and a high level of customer service., • Provide exceptional customer service support to UK, European, and US customers, responding to enquiries professionally and efficiently across orders, deliveries, product information, and operational queries., • Build strong relationships with customers, suppliers, and trade partners, ensuring a premium client experience at all times., • Support trade account setup and approval processes., • Coordinate internal scheduling, including holidays, remote working, and team calendars., • Provide cross-functional support across departments during periods of absence or peak trading periods., • Assist accounts and operational teams with administrative support where required., • Identify opportunities to improve operational processes, customer experience, and internal efficiencies. Candidate Profile • Previous experience within operations, customer service, logistics, sales support, or business administration, ideally within luxury, textiles, interiors, fashion, or a creative product-led business., • Proven experience supporting UK and international customers, ideally across European and US markets., • Exceptional organisational skills with strong attention to detail and the ability to manage multiple priorities simultaneously., • Strong Microsoft Office skills, particularly Excel, with confidence working across reporting and operational systems., • Experience using ERP systems, ecommerce platforms, or integrated business systems would be highly advantageous., • Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally., • A proactive, solutions-focused, and adaptable approach to work., • Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment., • Commercially aware with a customer-first mindset and a passion for delivering a high standard of service., • Able to work independently while collaborating effectively within a team environment., • A background or qualification in textiles, design, merchandising, business, or a related field would be advantageous.

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now! Recommendations: English level required Job Types: Full-time, Permanent Benefits: • Relocation assistance, • Store discount Schedule: • Day shift, • Monday to Sunday Work Location: In person

Role : Associate Sales Director Technology : Sales and Client Relationship Management - Retail, Consumer Goods domain Location : London, UK Compensation : Competitive (including bonus) What will you do? • As an Associate Sales Director you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development., • Build sales plan, pursuit strategy , business pipeline and ensure in converting the pipeline with leadership to ensure target achievement, • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client, • Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations, • Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes, • Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects, • Conduct client presentations, workshops, and drive pricing ( gain share models , alternate models for new sourcing ), • Provide necessary input for building alliances with relevant product / service vendors Qualifications: • Track-record of successfully farming business solutions and client management in Retail, Consumer Goods, Logistics domain., • Strong Business Development / Relationship management / Account management is required. (Ideal experience : 8-15 years), • Strong Account Management experience where you have grown existing accounts., • Track record of interacting and building relationship with C / C-1 level client contacts., • Reasonable understanding of Global Delivery Model and IT service industry., • Experience managing large multi-location consulting engagement teams’ desirable., • Hands-on experience with proposal creation and leading proposal presentations., • Strong leadership, interpersonal, communication and presentation skills., • Wide variety of IT and business consulting engagement experience. Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. By applying via Easy Apply option you confirm you have read, and you accept Infosys Data Privacy notice for the country of the job posting. Please see the relevant Data Privacy Notice under the link: _.

About EVE LOM For over four decades, EVE LOM has been a pioneer in radiant skin health — fusing British heritage, artisanal craftsmanship, & botanical science & innovation to create skincare that embodies balance, purity, & timeless beauty. Celebrated globally for its iconic cleansing balm & holistic approach to skincare, EVE LOM continues to evolve its legacy, bridging tradition & modernity. Guided by a three-year strategic roadmap, the brand is focused on: • Driving cleansing leadership & global authority, • Building a second growth engine as it evolves into multi Categories & Markets, • Fostering a relevant, consumer-focused brand & engagement strategy The EVE LOM brand is at an exciting point of evolution, with a new global brand team, strategic direction & impact plan being developed. This is an exciting opportunity for the right individual to be part of shaping the future of the brand itself, the business & the team culture. Key Responsibilities: • Trading & Site Merchandising -Execute daily site operations, including product listings, collection updates, and the implementation of promotional activities (GWP, discounts, and landing pages). -Lead the weekly and daily trade reporting, providing the leadership team with visibility on performance against forecast. -Monitor inventory synchronization to ensure product availability aligns with our commercial and marketing calendar • Content Execution & CRM -Brief and deploy site banners and email/SMS campaigns via Klaviyo, ensuring every asset is optimized for conversion and mobile-first UX. -Support the Marketing Global Brand Manager in translating the monthly content plan into high-performing, cohesive and brand aligned on-site experiences -Conduct rigorous testing on all email flows, new segments and promotional setups to eliminate friction in the customer's on-site journey -Work as part of the brand team driving the media agency, optimizing SEO and Paid media strategies that meet brand goals -Work with Marketing to analyze and optimize copy, content and reviews strategies -Implementation of new subscription and Loyalty program • Performance & Tracking -Own "Tracking Integrity"—monitoring the click-to-session journey from paid media (Search/Social) to our Shopify stores -Collaborate with our performance agency to ensure our ad briefing and landing page strategy are perfectly aligned. -Support in implementing, maximizing and monitoring our 2026 UX updates roadmap • Operations & Customer Success -Act as the secondary support for our Gorgias helpdesk, ensuring customer inquiries and logistics issues are resolved with a luxury standard "Resolution Rate". Candidate Profile: • Shopify Expert: You have hands-on experience managing a Shopify Plus store; strong technical expertise (ideally Shopify Plus), including store setup, theme customization, app integration, and backend administration., • Klavigo Super User: You are highly proficient in using Klaviyo to drive customer acquisition, conversion and retention, with hands-on experience building and optimizing lifecycle flows, segmentation and testing., • Experience in managing Gorgias and Yopto applications a strong bonus (Customer Service, Loyalty, Reviews), • Team First: Proud to be part of the Eve Lom team and make things happen together! You are approachable, collaborative, and bring an authentic hands-on approach when working cross-functionally., • Analytical Confidence: You don't just pull data; you interpret it. You understand how to identify the ‘what’ and proactive in proposing the actions or projects needed to improve our performance (conversion rate, AOV, CAC, LTV, repeat rate, bounce rate), • Detail Obsessed & Organized: You are the person who catches the broken link or the tracking tag error before it goes live; alongside keeping everybody on the team (and yourself) on track within our workstreams e.g. monthly content, email schedule (led in Asana), • Commercial Drive: You are motivated by revenue targets, customer retention, acquisition and take pride in seeing a campaign drive a positive result., • Eye for Content: You bring strong on-site content, merchandising and customer journey instincts, with proven success elevating on-site education and SEO-led content to drive organic traffic and improve conversion rates., • Experience: Experience: 5-7 years in a similar ecommerce trading role. Experience working for a luxury skincare brand, with a customer-centric approach.

Site Operations Director South West London - Major London workplace campus Circa £80,000 + Benefits Boden Group are supporting a confidential client with the appointment of a Site Operations Director for a major new workplace campus in South West London. This is a high-profile, site-based leadership role, responsible for mobilising, stabilising and leading the day-to-day operation of a complex, multi-building corporate office environment. The site will support around 3,000 people and will require a senior FM leader who can bring structure, pace, visibility and confidence from day one. The role will take ownership of integrated facilities management across hard services, soft services, workplace experience, compliance, commercial performance, service partners, managing agent interfaces and senior stakeholder relationships. This is not a business-as-usual FM role. It is a chance to lead a flagship new site through mobilisation and into long-term operational excellence. Key responsibilities • Lead the mobilisation and stabilisation of a major new workplace campus., • Take full operational ownership across multiple buildings and user groups., • Act as the senior site escalation point for service delivery, stakeholders, tenants and managing agents., • Lead IFM delivery across hard services, soft services, workplace experience, security, cleaning, catering, reception, logistics and technical services., • Manage site budgets, P&L, reporting, service charge coordination, cross-charging and savings opportunities., • Ensure strong compliance across technical, statutory, SHE, risk and supplier management., • Build and lead a visible, accountable and service-led site team., • Drive service consistency, customer experience and continuous improvement. The person • We are looking for a senior FM leader with experience across corporate occupier, managing agent, client-side, IFM or large campus environments., • You will need to be commercially strong, operationally credible and confident managing senior stakeholders in a complex workplace setting., • Experience in mobilisation, transformation, multi-tenanted offices or flagship corporate sites would be highly advantageous. For a discreet conversation, contact Boden Group.

CONTRACT ROLE - Outside IR35 Delivery Manager / BA with Product Exposure London - Hybrid (2 days a week in office, sometimes less) Priority Hire Are you a Delivery Manager or Business Analyst who has worked in or alongside product teams and loves the mechanics of getting things built? We're hiring urgently for a contract role with a well-known UK consumer brand operating at scale across physical and digital channels. This is not a strategy Product Manager role, this is the person who takes direction from Senior Product Managers, gets into the detail, writes the tickets, runs the refinement sessions, and keeps engineering moving. If you thrive in the engine room and know how to turn an Epic into a sprint-ready backlog, read on. The product domain is genuinely interesting - Think complex operational journeys where a customer sale triggers a fulfilment, scheduling and on-site completion chain involving third-parties. B2B2C experience, supply chain, logistics or any sector where a product needs to be installed or fitted at a customer's premises after the sale is a real advantage. What you will be doing: ✅ Take Senior PM Epics and features and break them down into well-structured, development-ready tickets ✅ Own and manage the engineering team backlog day to day ✅ Run estimation and refinement sessions with the Lead Engineer and team ✅ Facilitate agile ceremonies: standups, planning, retros, refinement ✅ Proactively identify and unblock dependencies and blockers ✅ Track sprint progress and keep delivery on track ✅ Help standardise ways of working across product and engineering What we want to see: 🔹 Background as a Delivery Manager, BA or Jr/Mid level Product Manager with hands-on engineering team experience 🔹 Worked in or alongside product teams, comfortable taking direction from Senior PMs 🔹 Strong ticket-writing discipline and backlog management skills 🔹 Confident running refinement and estimation sessions with engineers 🔹 Solid agile grounding, you know your ceremonies and you run them well 🔹 Azure DevOps, Jira, Notion or similar 🔹 B2B2C, supply chain, logistics or last-mile/field service experience is a real advantage Day rate and contract length available on application. Drop me a message or apply directly - This one is moving quickly!

Recruitment Consultant – National Distribution Full Time | OTE £34,000 per annum Working Hours - 40 hours per week - Core hours: 08:30 – 17:30 Additional out-of-hours escalation support required for Nightline operations Weekend cover required during peak periods Keep the Nation Moving with Pertemps - At Pertemps, we don’t just fill jobs we power some of the UK’s biggest distribution networks with exceptional people, operational expertise, and innovative workforce solutions. We’re now looking for a highly organised, commercially minded, and people-focused Planning & Compliance Consultant to join our National Distribution team at PRDC. This is a fast-paced, high-impact role where no two days are the same. If you thrive on problem-solving, building relationships, and delivering operational excellence, this could be your next career move. Why Pertemps? Pertemps is one of the UK’s largest independently owned recruitment businesses, with over 60 years of success delivering workforce solutions to leading brands across the UK. We believe in investing in our people giving you the tools, training, support, and career pathways to succeed. What you’ll get: ✔ Competitive salary + annual commission scheme ✔ Clear progression and development opportunities ✔ REC qualifications and professional development support ✔ A collaborative and supportive team environment ✔ The chance to work with nationally recognised logistics operations ✔ Exposure to large-scale workforce planning and compliance operations The Opportunity You’ll play a pivotal role in ensuring operational delivery across a major national distribution contract and you'll be the vital link between drivers, clients, compliance, and operational teams — ensuring workforce plans are fulfilled, compliance standards are met, and service levels consistently exceed expectations. This role combines: Workforce planning Driver engagement Client relationship management Compliance coordination Payroll support Operational problem-solving You’ll need to be proactive, resilient, highly organised, and confident communicating with people at all levels. What You’ll Be Doing • Resource and coordinate weekly driver plans against client forecasts, • Monitor driver availability and identify risks to supply, • Support fulfilment targets, ensuring exceptional service delivery, • Work closely with recruitment teams to address resourcing gaps, • Act as the first point of contact for drivers, • Manage queries relating to pay, hours, availability, and compliance, • Build strong working relationships with both clients and candidates, • Support driver welfare, retention, engagement, and performance, • Support driver compliance, licence checks, and legal governance, • Assist with incident and post-accident processes, • Maintain accurate records across internal systems and reporting tools, • Ensure all workers remain compliant within Joined Up and Jaama systems, • Support weekly payroll processes and hours reconciliation, • Liaise with clients to resolve missing hours and payroll issues, • Produce reports, dashboards, and management information, • Analyse trends and recommend operational improvements What We’re Looking For ✔ Organised and solutions-focused ✔ Commercially aware and customer-driven ✔ Calm under pressure in a fast-moving environment ✔ Confident managing multiple priorities ✔ Passionate about delivering exceptional service Experience & Skills • Experience within recruitment, logistics, planning, compliance, or customer operations is desirable, • Strong relationship-building and communication skills, • Ability to manage stakeholders at all levels, • Good understanding of operational KPIs and service delivery, • Strong attention to detail and administrative accuracy, • Proactive mindset with excellent organisational skills, • Comfortable working in a fast-paced, operational environment Ready to Take the Next Step? If you’re looking for a role where you can make a genuine impact, develop your career, and be part of a high-performing operational team, we’d love to hear from you.

We are an established commercial landlord launching a dedicated waste management and recycling division to support our property portfolio and commercial tenants. This is an exciting opportunity to join at an early stage and help build a scalable, service-led operation with strong long-term growth potential. We are seeking an experienced Commercial Waste Services Manager with a background in waste management, recycling or logistics to oversee the day-to-day running of operations and client accounts. Key Responsibilities • Coordinate drivers, subcontractors, and daily collection schedules., • Manage client accounts across our commercial property portfolio and external customers., • Prepare quotations, contracts, and service agreements., • Raise invoices and oversee accurate account administration., • Build strong relationships with tenants, suppliers, and commercial clients., • Support tender submissions and identify opportunities for business growth., • Ensure operations comply with UK waste and environmental regulations., • Resolve operational or service issues quickly and professionally. About You • Previous experience within the waste management, recycling or logistics, management sector., • Strong organisational and operational coordination skills., • Experience managing customer accounts, invoicing, and contracts., • Commercially minded with excellent communication skills., • Able to work independently and manage multiple priorities in a fast-paced environment., • Knowledge of UK waste compliance and Duty of Care requirements preferred. What We Offer • Opportunity to join a growing business at an early stage., • Long-term progression opportunities within a growing commercial group., • Entrepreneurial and supportive working environment., • Autonomy to help shape and develop the division.

About epx Epx, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time. The Role: We are seeking to build a talent pool for a dynamic and customer-centric Customer Success Manager (CSM). CSMs are pivotal in driving account growth through strategic relationship management and solution expansion and we are looking for expressions of interest as we plan to grow our team. The ideal CSM will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform. What You’ll Do: • Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations., • Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements., • Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell., • Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence., • Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice., • Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes., • Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies. What We’re Looking For: • Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors., • Strong commercial acumen with a track record of growing customer accounts., • Excellent communication, presentation, and stakeholder management skills., • Ability to understand and explain technical concepts to non-technical audiences., • Experience working with transport, logistics, or industrial customers is a plus., • Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. What We Offer: • Hybrid working conditions (3:2), • Competitive salary and benefits including Mental Health Leave, and Health insurance., • Career growth opportunities with senior leadership exposure, • Be part of the fast-growing prop-tech sector focused on sustainability Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds. Apply Now! Submit your CV and join us in creating a sustainable future.

Senior Planning Manager • Lead end-to-end planning for a fast-growing food technology business, • Opportunity to shape processes, improve systems, and develop a junior planner Overview I'm partnering with a rapidly growing food and technology business that is transforming how products move through the foodservice supply chain. Following significant growth, they are looking to hire a Senior Planning Manager to take ownership of forecasting, inventory, supplier performance and operational planning across the business. About the Role Reporting into the Director of Procurement & Operations, this role will sit at the heart of the business, key responsibilities include: • Lead the end-to-end demand and supply planning process across multiple product categories, • Own forecasting and inventory planning, working closely with commercial teams to understand demand changes and customer requirements, • Manage supplier performance, monitoring service levels, stock availability and operational KPIs, • Act as the key point of contact for warehouse and logistics partners, resolving supply issues and driving improvements, • Manage and develop a junior planner, building capability within the planning function Your Experience • 4+ years' experience within demand planning, supply planning, inventory planning or materials planning, • Background within FMCG, food, foodservice, consumer goods or another fast-paced supply chain environment, • Strong forecasting, inventory management and analytical skills, • Experience operating within a growing or entrepreneurial business would be highly advantageous What's on Offer • Opportunity to join a high-growth, purpose-led food business at an exciting stage of its journey, • Significant ownership and visibility across the wider organisation, • Strong progression opportunities as the business continues to scale, • Collaborative and entrepreneurial culture where ideas and initiative are genuinely valued

We are looking to hire an experienced Head of Operations - Gold Accounts Programme (GAP) which is a service focused role in the furniture industry, providing service excellence to Gold Account Programme clients. Are you an experienced leader from the interior design, workplace, or commercial furniture industry with a proven track record of delivering complex international projects for FTSE 500 clients? Do you excel in fast-paced environments, demonstrate exceptional communication and commercial acumen, and take pride in implementing robust processes that enhance client experience? If so, this role could be the perfect opportunity for you. Tsunami Axis is one of Europe’s largest furniture dealer consultants, specialising in delivering large-scale office furnishing projects helping to create spaces that transform the way people work. With our five UK and five EU locations we service our customers globally. Our service to our clients and their professional teams is built upon specialist knowledge and deep product expertise, giving choice, diversity and sustainable solutions. With a broad customer base made up of global corporations within the private sector, as well as local and central Government clients, our track record is second to none. The Head of Operations - GAP will oversee successful planning and implementation of resource, support operations, installations, and logistics teams. In addition, you will assist with client and internal reporting relating to the performance of our Gold Accounts Programme across the UK, mainland Europe, and selected international territories. You will ensure a consistent, high-quality experience—supporting both project delivery and long-term strategic account success. This is a highly visible role based from our London office, with a requirement for international travel. You must have experience in project, programme, or account management within the interiors, workplace, or related industry and demonstrated experience working with FTSE 500 or major multinational clients with global or pan-European delivery exposure. Key ResponsibilitiesClient & Programme Management - GAP teamAct as the central pivot point for the GAP Director and wider team, as well as the client from a project delivery and day two service perspective to ensure a unified and seamless client journey.Ensure the consistent implementation of processes and procedures across all operating regions to ensure quality, efficiency, and alignment (service excellence) with the wider TA strategy.Implement a proactive continuous improvement service approach, identifying opportunities for enhancing client service where possible.Ability to attend and lead/support the GAP Director with client meetings, project calls, and site visits where required, providing clear and consistent communication throughout.Oversight and strategic vision of multi-site, multi-country project delivery. Coordinating design, logistics, installation, and on-site supervision to ensure deadlines, budgets, and quality standards are met.Work closely with the GAP Director to align operational delivery with sales and individual account objectives.Working with the GAP Director, influence and shape the ongoing evolution of the Gold Account Programme, ensuring best practice, innovation, and commercial growth.Represent the programme at a senior level, acting as a trusted adviser and champion for quality, consistency, and client excellence. Operational FocusManagement of the GAP project managers ensuring the completion of detailed project plans that encompass supply chain management, shipping schedules, site access, manpower requirements, and risk mitigation.Oversight of operational delivery, including installations, international logistics and shipping for project, storage, and warehousing for assigned Gold Account projects.Management of the GAP Sales Support team and have oversight of pricing schedules and proposals. Have a particular focus on costing accuracy and on time completion of SSP work within the team.Working with The Torrington Group’s (TTG) compliance manager, ensure subcontractors and suppliers meet compliance, quality, insurance, and contractual obligations via the approved compliance portal.Manage the workload allocation across the GAP team, ensuring all SLA requirements are met or exceeded.Conduct post-project reviews (“lessons learned”) and embed continuous improvement into programme delivery. Commercial & Financial ManagementEnsure that full commercial oversight of subcontractor budgets, with a focus on identifying risks to program and costs.Accountable for project costs, variations, risks, and financial performance throughout the project lifecycle.Produce monthly and quarterly reporting on KPIs including team performance, subcontractor spend, supply chain performance, and financial outcomes.Drive margin improvement and profitability through effective commercial management and operational efficiency. Required Skills and ExperienceMinimum 5 years’ experience in project, programme, or account management within the interiors, workplace, or related industry.Demonstrated experience working with FTSE 500 or major multinational clients with global or pan-European delivery exposure.Strong commercial and financial management skills with the ability to protect margin and drive profitability.Thorough understanding of project delivery operations, including logistics, installation, site management, and supply chain.Excellent organisational, planning, and time-management skills with the ability to manage multiple priorities.Exceptional communication, negotiation, and stakeholder-management abilities.Experience leading cross-functional, geographically dispersed teams.Competence in project management and CRM systems (Salesforce experience desirable).High levels of integrity, professionalism, and commitment to delivering outstanding client service.Willingness to undertake travel across the UK and Europe and occasionally Global. Personal AttributesClient-focused with a proactive, solutions-oriented mindset.Detail-driven while maintaining a strong grasp of commercial impacts and strategic objectives.Confident leader able to inspire, influence, and support diverse teams.Resilient, adaptable, and comfortable working within fast-moving and complex environments. What We OfferThe opportunity to work with high-profile global clients at the forefront of workplace design and delivery.A senior role offering real influence over programme performance, client satisfaction, and commercial outcomes.Competitive salary and benefits package including bonus, alongside opportunities for professional and international development.

Freshminds has been retained by a large transport and logistics firm to find a Head of Customer Excellence. Reporting to the Director of Transformation, you will lead the customer excellence agenda across a complex, multi‑site operation, translating customer insight into actionable programmes that improve customer outcomes and drive measurable performance improvement. Responsibilities: • Lead customer insight and NPS programmes, translating data into clear, prioritised improvement initiatives, • Own and evolve the contact centre function, including transformation to a digital‑first operating model, • Define and embed customer experience strategy, aligning service levels with commercial and operational objectives, • Establish governance frameworks to drive delivery of customer‑focused improvement initiatives across the business, • Act as a visible advocate for the customer, influencing senior stakeholders across commercial, marketing and operations Requirements: • Senior customer experience, insight or service transformation leadership experience, • Strong track record of translating customer insight into delivered operational change, • Experience leading contact centre or service model transformation programmes, • Proven ability to influence and align senior stakeholders across commercial and operational functions, • Strategic mindset combined with a pragmatic, delivery‑focused approach

Operations Administrator Executive - Join Our Team! About Us At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. How We Work Our values shape every hire we make and every team we build: 🌍 Value Every Voice — we put people first 🤝 Act with Integrity — we do what's right 🧭 Explore Beyond Boundaries — we're driven by curiosity 🎯 Own the Outcome — we take responsibility for our decisions ✨ Succeed Together — we've got each other's backs The Role We are looking for highly motivated individuals to join our Operations Administration Department based in Central London (Victoria area). You will be responsible for providing operational and administrative support to colleagues in the office and our Travel Directors on the road. This role will give the successful candidates the opportunity to learn more about the fantastic brands that we support plus provide an amazing opportunity to grow personally and professionally within a business that really takes pride in its people. Key Responsibilities In this role, you will support the smooth coordination and delivery of guest travel experiences by assisting with a variety of operational and administrative tasks, including: • Coordinating Travel Director pre-night requirements, including building components and contracts in our in-house system, Tropics, • Arranging guest logistics, including transfers and related travel services, • Maintaining weekly communication with Airport Hosts in key gateway cities, • Liaising with suppliers to confirm arrangements and resolve queries, • Supporting overseas sales offices with itinerary and service-related questions, • Preparing and dispatching Travel Director documentation, • Arranging single-room upgrades for guests, • Liaising with Travel Directors before, during, and after trips to help ensure a seamless experience, • Supporting stock inventory checks and replenishment, • Reviewing the Daily Action Report for new bookings, late cancellations, and required actions, • Providing general administrative support to the wider team Skills & Competencies We are looking for someone who is organised, proactive, and passionate about delivering a first-class customer experience. The ideal candidate will bring: • A positive, proactive, and “can-do” attitude, • A genuine interest in travel, operations, and customer experience, • Strong organisational skills with the ability to manage multiple deadlines, • Excellent communication skills, both written and verbal, • A strong eye for detail and the ability to prioritise effectively, • A collaborative approach and willingness to support others when needed, • Confidence using Microsoft Office, • A desire to learn, grow, and progress within the department Experience This is an entry-level opportunity; however, previous experience within operations, travel, tourism, hospitality, or customer service would be advantageous. Other Requirements • Fluency in English, both spoken and written, • Right to work in the UK/EU, depending on location requirements, • Ability to carry out regular daily lifting of objects weighing up to 5kg, • Full-time availability, working 9:00am – 5:30pm, • Flexibility to support occasional early mornings or evenings on a rotation basis, • Emergency cover for Saturdays and Bank Holidays may be required What We Offer • Salary: £28,000 pro rata, • Paid overtime available during busy periods, • Hybrid working model, • Start Date - End of May

Department: Retail Place of work: Piccadilly, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English and Arabic, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

We are seeking a proactive, commercially minded and highly organised Administration, Marketing & Sales Coordinator to join our growing commercial real estate business. This is a varied and fast-paced role. You will play a key role in supporting the day-to-day running of our workspace portfolio whilst helping drive occupancy, client retention and new business growth. The successful candidate will work closely with leadership, sales and operations teams, contributing to customer experience, business development initiatives, marketing campaigns and internal administration. This role offers an excellent opportunity to develop within a growing commercial property business, with a clear pathway toward Sales Executive, Business Development or Commercial Management progression. Key Responsibilities Administration & Operations • Supporting the daily operations of serviced office and workspace locations, • Assisting with building enquiries, facilities coordination and supplier communication, • Managing inbound calls, emails and general office correspondence, • Maintaining internal systems, records, databases and reporting documents, • Preparing contracts, client documentation, onboarding paperwork and administrative packs, • Updating CRM systems, occupancy records and commercial reporting data, • Supporting finance administration including invoicing support and payment tracking, • Coordinating meeting room bookings, workspace logistics and hospitality arrangements, • Supporting internal projects, process improvements and operational compliance, • General administrative support across the wider business Marketing Responsibilities • Updating company website content, listings and promotional materials, • Managing marketing campaigns, email communications and client updates, • Supporting social media management and brand visibility initiatives, • Creating brochures, presentations, newsletters and marketing collateral, • Assisting with event coordination, networking events and industry engagement, • Monitoring marketing performance metrics and reporting outcomes, • Supporting lead generation campaigns alongside sales activity Sales & Commercial Responsibilities • Managing inbound sales enquiries via phone, email and website channels, • Qualifying prospective clients and identifying workspace requirements, • Booking and coordinating office viewings and client tours, • Preparing proposals, pricing information and workspace presentations, • Supporting the sales pipeline through CRM updates, follow-ups and lead management, • Conducting outbound prospecting and business development outreach where appropriate, • Building relationships with prospective tenants, brokers and referral partners, • Assisting in negotiating workspace solutions and occupancy opportunities, • Supporting client retention initiatives, renewals and upselling opportunities, • Tracking sales KPIs, occupancy performance and conversion metrics, • Collaborating with senior management on revenue growth strategies Skills & Experience • Previous experience in administration, sales support, marketing, hospitality, property, serviced offices or commercial environments desirable, • Strong organisational and multitasking abilities, • Confident communication skills, both written and verbal, • Commercial awareness with an interest in sales, business development or real estate, • Strong customer service and relationship-building skills, • Comfortable using CRM systems, Microsoft Office and digital marketing tools, • Self-motivated, proactive and able to work independently, • Positive, professional and solutions-focused mindset Career Progression Opportunity This role is designed as a development opportunity within a growing commercial property business. For the right candidate, there is progression opportunities You will gain exposure to commercial real estate, serviced office operations, client relationship management, sales strategy and business growth initiatives. What We Offer • Opportunity to join a growing commercial real estate / serviced office business, • Broad exposure across operations, marketing, sales and property management, • Clear development and progression pathway, • Supportive, entrepreneurial and collaborative working environment, • Training and professional growth opportunities

JOB DESCRIPTION Job Title: Facilities Assistant Reports to: Senior Facilities Manager Reports: None Salary: £29,000 per annum Hours: 42.5 hours per week - Includes Weekends, Bank Holidays, Evenings, Late nights/Early mornings, Night Shifts THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance for you and your family, • Life Assurance (paying 4 times your annual salary), • Complimentary tickets to The View and 40% staff discount, • Perkbox membership with access to exclusive discounts and freebies ROLE PURPOSE You will be a key member of the Operations and Facilities Team, supporting the day‑to‑day running of the attraction and back‑of‑house areas. You will be responsible for maintaining all facilities and AV/IT equipment, ensuring services operate efficiently at all times. You will also lead on logistics, planning deliveries and storage to support a busy operation. Your priority is to ensure guests enjoy a safe, high‑quality experience, with facilities and environments maintained to a high standard. WHO WE ARE LOOKING FOR You have a genuine passion for facilities and take pride in being hands‑on, approaching practical and manual tasks with enthusiasm. You work well independently and are also a strong team player who enjoys collaborating with others. With excellent problem‑solving skills, you remain calm and professional when handling challenging TO APPLY Send your CV and Cover Letter to jobs@theviewfromtheshard.com by Sunday 21 June 2026. ABOUT US Designed by renowned architect Renzo Piano, The Shard is one of London’s most iconic skyscrapers. At 800ft high, The View from The Shard offers unrivalled 360-degree views across the city. Join our team and be part of a friendly, collaborative environment based at The Shard. You’ll work alongside passionate colleagues who are dedicated to delivering exceptional experiences, supporting one another, and creating unforgettable moments for every visitor. Together, we celebrate creativity, teamwork, and the joy of sharing London’s most breathtaking views. KEY RESPONSIBILITIES Facilities and Technical • Support technical areas by ensuring the troubleshooting and maintaining of all IT and AV related equipment/systems and elements down to component level for The View including ticketing, access control, communication systems, general office functions and other elements as assigned. In addition to this the post holder will maintain high levels of maintenance relating to planned maintenance of the systems., • Set and maintain high standards of appearance for all areas to ensure that a safe, clean and attractive environment is provided for staff and customers., • Administer all required electrical equipment monitoring and PAT records., • Implement planned and unscheduled maintenance programmes using the given computerised database for the relevant equipment ensuring that all works are carried out efficiently and economically and that the required records are maintained., • Schedule and supervise all contract works and repairs. To ensure that such works are as per specification and are in the best interest of the View and the Shard, • Assist in the preparation of specifications, and if necessary to liaise with other departments/consultants as necessary, for any new works or modifications to existing services and to progress such works. It is critical that the building and The View operation receives the minimum disruption while such works are carried out., • Maintain up to date records and to ensure the accessibility of all service manuals, drawings, contractual obligations, commissioning certificates and sub-contract details, • Be responsible for the specified technical areas of The View - This will require a hands-on approach, • To deputise for Facilities colleagues in wider Facilities disciplines when required, • Be aware of the external environment, including building relationships with other organisations including the Property Management company, to share good working practices over building and equipment maintenance, • Advise Facilities Managers of all technical functions relating to IT and AV systems Health & Safety • To regularly inspect and to ensure that all service equipment is safe in operation., • To deliver Manual Handling Training; ensuring all teams undertake any lifting or moving of stock or equipment comply with H&S and operate within a culture of correct manual handling procedures., • Plan and coordinate team briefings and Toolbox Talks, • To undertake Health, Safety and Fire responsibilities with respect to you, staff, guests, others on the premises and the Shard estate. Ensure compliance with Shard Health and Safety procedures and completion and regular review of risk assessments, • To regularly inspect and to ensure that all lifting equipment, back of house areas and fire routes are inspected and are maintained in pristine conditions at all times., • As part of the Operations team, responsibility for the process of day-to-day access and egress from back of house spaces into the visitor attraction, • The role is hands on and manual handling will be required, • To review and amend a comprehensive set of Standard Operating Procedures (SOP's) and Risk Assessments Logistics • Organise and set the framework for optimal logistics for stock and supply deliveries whilst carefully monitoring the use of back of house areas to ensure spaces are used as defined and organised as required., • Overall supervision of onsite and offsite storage facilities including back of house areas, staff lockers and the storage depot, • Support the retail function, accept retail deliveries and carry out counting of stock, • Monitor the back of house areas and provide a system of uniform management and general storage, • Supervise the deployment and record keeping for staff lockers, • Set and maintain high standards of appearance for all areas to ensure that a safe, clean and attractive environment is provided for staff and customers., • Schedule and supervise all significant logistics requirements. To ensure that such works are maximised and are in the best interest of the business, • Communicate logistical activities to the teams to required staff are available to provide sufficient resource for delivery., • Maintain up to date records and to ensure all logistical and waste management movements are kept up to date and keep a record of lessons learnt., • Supervise the day-to-day relationship between the off-site storage depot and base, • Create and develop a comprehensive set of Standard Operating Procedures (SOP's) for logistics operations., • Support event operations and supervising logistics; load ins and outs. This involves late night / early morning shifts. General • When working in the attraction, demonstrate a positive presence within The View by being alert and aware of guests, presenting yourself to the highest standard and presenting friendly customer service., • Work during night shifts to support ‘out of hours’ works, • Purchasing of items and equipment required by the Facilities Team, • General administration to support Operational Teams, including the raising of permits and Purchase Orders SKILLS AND EXPERIENCE • Experience in a facilities, maintenance, or operations support role within a busy environment (e.g. visitor attraction, hospitality, events, or similar)., • Knowledge of AV/IT equipment, and general maintenance procedures., • Experience coordinating logistics, deliveries, and stock or storage management., • Understanding of health and safety requirements, including risk assessments and safe working practices., • Strong practical and problem-solving skills with a hands-on approach to work., • Ability to work both independently and as part of a team, supporting colleagues across departments., • Excellent organisational and time-management skills, with the ability to prioritise and meet tight deadlines., • Confident in dealing with challenging or unexpected situations calmly and professionally., • Good communication and interpersonal skills, with a proactive and customer-focused attitude., • IT literacy for using maintenance systems, emails, and reporting tools., • Enthusiastic, reliable, and self-motivated with a positive, “can-do” attitude., • Takes pride in delivering high-quality work and maintaining a safe, well-presented environment., • Flexible and adaptable, willing to assist with a variety of manual and operational tasks as required., • Committed to ensuring a premium-quality visitor experience.

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Join Ligentia! In this dynamic role, you’ll hold end-to-end service ownership for a primary customer account while working alongside and being supported by an experienced Customer Experience Manager (CXM) as your mentor. This unique structure allows you to build foundational account management skills, learn "what good looks like", and develop commercial awareness before stepping into full responsibility over time. Your Role: • Account Ownership: Act as the primary, go-to contact for day-to-day service queries, building genuine operational and mid-management relationships with your assigned customer., • Reviews & Governance: Prepare and drive monthly KPI reviews, and contribute actively to Quarterly Business Reviews (QBRs) with your mentor’s guidance., • Cross-Functional Coordination: Partner closely with origin and destination operations, freight, and finance teams to smoothly resolve logistics and service delivery challenges., • Team Support: Assist the broader CXM team by preparing comprehensive meeting packs, drafting customer advisories, managing post-meeting action logs, and supporting new customer implementations., • Operational Excellence: Consistently apply the CX team's core toolkits, including the Customer Charter and health checks, while maintaining internal SharePoint documentation to a high standard., • Career Growth: This position serves as a direct gateway; with your mentor's support, you will naturally inherit greater commercial responsibilities, typically progressing into a full CXM role within 18-24 months. What You'll Need: Essential • Experience within a customer-facing environment (e.g. customer service, account coordination, or junior account management)., • Exceptional capability to effectively prioritise and manage multiple shifting tasks and deadlines simultaneously., • Outstanding written and verbal communication skills, ensuring emails, updates, and presentations are polished and customer-ready., • A meticulous eye for detail - inconsistencies in trackers, data gaps, or formatting errors should naturally stand out to you., • High comfort level working across Microsoft Office apps (Excel, PowerPoint, Word, Outlook, Teams) and an agility to learn new internal systems., • Strong ability to build rapport with customers and collaborate seamlessly with colleagues across different functions., • A strong willingness to learn; deep supply chain knowledge isn't required on day one, but you must be keen to pick it up. Desirable • Prior experience within logistics, freight forwarding, supply chain, or 3PL/4PL environments., • Direct exposure to customer success models or account management frameworks., • Previous experience visiting or interacting face-to-face at a customer site., • Comfort using CRM databases, SharePoint, or project management software platforms Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now! Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored. Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.

Area Sales Consultant - Driving Regional Growth in Building Materials Are you a proactive, results-oriented sales professional with a passion for the construction and building materials sector? We are working with a client who is seeking an accomplished Area Sales Consultant to spearhead territory growth and drive sustainable sales across London and the South East. This is a fantastic opportunity to make a significant impact within a globally recognised company known for its innovative systems and premium solutions. The Company Our client is a leading international provider of high-quality construction systems. Dedicated to delivering innovative and reliable solutions that enhance the functionality and aesthetics of buildings worldwide. Their commitment to quality, technical service, and professional installer training has established them as a trusted partner in the industry. The Role As an Area Sales Consultant, you will be instrumental in executing the company's go-to-market strategy within your territory. Operating from a home office with field-based travel across London, your field time will be dedicated entirely to expanding our network through direct installer engagement and regional market development. Your commercial drive, proactive mindset, and structured approach will be the key to maximizing the full sales potential of the region. Key Responsibilities ● Develop Territory Sales: Plan and carry out structured sales activities to maintain and grow sales of products and services across your customer portfolio. ● Drive Installer Engagement: Transition from traditional distribution paths to directly target, qualify, and build relationships with plumbing, heating, electrical, and tile specialists. ● Promote Training Pull-Through: Secure commitments from regional installers to attend hands-on professional courses at our training center, creating long-term brand loyalty. ● Utilise Modern Sales Processes: Ensure the disciplined use of Salesforce CRM to record activity, analyse data, and rank local prospects systematically. ● Commercial Negotiation: Negotiate local terms and handle objections effectively with contacts ranging from sole traders to regional business managers. ● Local Marketing Support: Plan and execute local marketing activities, trade breakfast mornings, and product launches within agreed budgets. What We're Looking For ● Field Sales Experience: A minimum of 3 to 5 years of proven B2B field sales experience, preferably within the construction, wholesale bathroom, HVAC, or roofing sectors. ● Sales Persona: A high-energy, proactive outbound hunter with an innate passion and hunger for cold calling and active site visits. ● CRM & Data Proficiency: Adept at using Salesforce (or an equivalent CRM) and Microsoft Office to track metrics and self-manage personal time and productivity. ● Strategic & Commercial Acumen: Competent in handling professional proposals, quotations, and basic financial terms such as gross profit margins. ● Logistics: Full UK Driving License with a flexible approach to regional travel and occasional training visits to the UK Head Office. What We Offer ● Competitive Package: A basic salary of £50,000 - £60,000, a 20% performance-based bonus scheme, and a company vehicle. ● Strategic Autonomy: A home-office based role with the freedom to strategically run and manage your territory. ● Respected Premium Brand: The opportunity to represent an elite industry leader with a vast product system backed by exceptional technical support teams. ● Professional Development: A supportive, passionate culture that provides thorough product onboarding and ongoing performance coaching

Role Overview You will own the end-to-end governance of our marketplace, with full accountability for trust, safety, and compliance outcomes. You will build and scale mechanisms that detect, prevent, and eliminate bad actors, and ensure a high-quality, reliable experience for customers. This role requires strong judgment, deep dive into data, and the ability to translate complex regulatory and risk requirements into simple, scalable operational systems. This role is critical to achieving our ambition to be the most trusted and leading marketplace. You will define input and output metrics for marketplace health, identify gaps and failure modes, and drive continuous improvements through automated, enforceable solutions. You will be expected to operate at both strategy and execution levels, owning problems end-to-end and delivering measurable results. You will work closely with Business, Customer Service, Seller Support, Legal, and Product teams to build durable processes, enforce high standards, and continuously raise the bar for seller quality and customer trust. Key Responsibilities • Merchant Governance & Enforcement: Design and continuously refine policies for content safety, IP protection, and counterfeit goods while building a scalable, tiered enforcement framework (detection → action → appeal → feedback loop) with automation to proactively identify and remove bad actors., • Product Information Compliance: Establish and enforce listing governance standards (category accuracy, brand usage, content quality) through a dual-track system combining proactive audits (AI/manual) and reactive reporting to improve overall listing integrity and reduce downstream issues., • Fulfillment & Operational Integrity: Monitor and optimize delivery SLAs, logistics performance, abnormal order handling, and inventory health by partnering cross-functionally to ensure consistent on-time fulfillment and operational reliability., • Service Experience & Consumer Protection: Define, enforce, and optimize pre-sale and after-sales service standards, including response and resolution SLAs, while improving dispute handling processes in alignment with EU consumer protection regulations., • Pricing & Marketplace Fairness: Build and implement mechanisms to detect and prevent price gouging, fraudulent pricing behaviors, and manipulation tactics (e.g., low-price/high-shipping) through data-driven monitoring and automated interventions., • Transaction Risk & Abuse Prevention: Develop end-to-end risk control systems addressing fake orders, promotion abuse, and financial arbitrage while ensuring full compliance with GDPR and NIS2 data handling requirements., • Unified Merchant Governance Strategy: Create a comprehensive merchant governance framework including credit scoring, dynamic tiering, and differentiated incentives/penalties to improve seller quality, remove underperforming merchants, and drive ongoing compliance education. Requirements • Experience: 8+ years in e-commerce platform governance, risk, or merchant operations with at least 3 years of direct experience in the European market., • Regulatory Expertise: Deep understanding of EU regulations including DSA, GPSR, GDPR, and Consumer Protection Directives with the ability to translate legal requirements into operational policies., • System Building: Proven ability to independently design and scale end-to-end governance systems from policy definition to operational execution and continuous optimization., • Data & Analytics: Strong analytical capabilities with experience leveraging data to inform strategy, detect risks, and drive measurable improvements in marketplace quality., • Cross-Functional Leadership: Demonstrated ability to collaborate effectively with Product, Legal, Business, Customer Service, and Seller Support teams in complex, global environments., • Communication: Fluent English (written and spoken) with the ability to work seamlessly with European stakeholders and partners.

Manpower are currently seeking an interim Customer Collaboration Specialist – Supply Chain, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, to become an integral part of their fast-paced FMCG environment. The position is based at Kingston Upon Thames. This is a full-time temporary role for 12 Months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £44,625 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE The Customer Collaboration Specialist is the supply chain face of Unilever to our customers. The ultimate goal of the role is to make Unilever the preferred supplier that our customers want to work with. Role holders are primarily responsible for working with our customers on forecasting & events to improve Unilever’s customer relationships through delivery of brilliant service levels, OSA & Forecast Accuracy. This role is geared towards focussing on the future, including planning of the mid-term promotion and events horizon (30 to 90 days) and range change planning (up to 12 months out), with some intervention in the immediate term where needed. Role holders are expected to use their knowledge of customer and Unilever supply chains to influence decision making on initiatives that add value to Unilever and the customers. RESPONSIBILITIES / KEY DELIVERABLES Operations & Systems Forecasting • Provide customer-specific insights & recommendations based on analysis & collaborative discussions (such as 30-60-90 forums) to positively influence the forecast accuracy & bias of promotional volumes within Unilever and with customers., • Owns the volume phasing of promotions, using data and insights to improve forecast accuracy and bias., • Owns inputs to short-term amendments to the forecast and is expected to align with relevant stakeholders on ability to fulfil., • Support in review of customer-specific baseline forecast, providing insights & recommendations to CAM, Demand Planning & customers. Order to Deliver • Provide information & input to customer execution teams to inform short-term decision-making process., • Management & planning of exceptional events (such as shippers, gifting, WIGIGs, range reviews, etc) to facilitate effective execution by O2D teams. Systems that a role holder would be expected to use or interpret includes but is not limited to – SAP, RTVA, PowerBI, MS Office, TPM, TPA, customer portals. Projects, Innovation & Capabilities • Leads small scale customer projects that help Unilever stand out vs other suppliers (knows as “podium plays” – i.e. they put Unilever on the podium. E.g helping a customer to test and launch a new system)., • Work with the Customer Innovation Leaders on larger scale customer projects to land with the customer in a joined up way., • Collaborate with customer to ensure correct set up of NPD, including master data, phasing, and first-order management., • Supports relevant internal and external stakeholders on technology, process or business changes., • Provides guidance and support to CD and other stakeholders on the feasibility and execution of initiatives. Continuous Improvement & Problem Solving • Review compliance with logistics trade terms and identify opportunities to improve with customers. This includes analysis of order patterns, load fill, volumes, full pallets, order amendments, etc., • Analysis of service / OSA losses to determine key trends & chronic problems, working with stakeholders to improve availability., • Identify savings opportunities and work with internal and external stakeholders on planning and execution., • Analysis of AGS results to create & execute of plans for future improvements with customers alongside other stakeholders., • Collaborates with third parties and internal stakeholders to influence the continuous improvement of reports, processes and ways of working pertinent to this role & its interfaces. External Communications & Relations • Act as the supply chain face of Unilever to our customers., • Understanding the needs of retail customers, be the voice of the customer internally and develop relationships with key customer contacts., • Lead communication to customer on service performance & incidents, proactive sharing of potential supply risks and associated mitigations., • Expected to visit customer offices and sites on a frequent basis (up to once per week) to develop face-to-face relationships and improved understanding of their issues and opportunities., • Build relationships to positively influence customer behaviour in line with Unilever’s operational & leadership expectations. Line Management & Coaching • Training & coaching for new CCS starters may be an expectation of this role., • This role may be expected to coach / educate CAMs on forecasting & supply chain fundamentals. WHAT YOU NEED TO SUCCEED Minimum Requirements • A customer-focused mindset, seeking to exceed their expectations where possible., • Willing and able to travel to meet customers., • Strong internal and external stakeholder management., • Excellent quantitative analytical skills., • Proficiency in English & Maths., • Strong communication and interpersonal skills, with ability to adapt style to influence stakeholders., • Strong problem-solving skills and an ability to think logically., • The ability to stay calm & focused in fast-paced, high-pressure situations., • Ability to manage time effectively, well organised, planning workload and being able to focus on future promotions and events rather than get distracted with the issues of today., • A proactive mindset, seeking to avoid problems before they arise., • Comfortable holding others to account and in having challenging conversations. Ideal Requirements • Advanced skillset in Microsoft Excel., • Experience working with retail customers., • Experience with SAP or other ERP software., • Experience working in logistics, planning or commercial roles., • An understanding of basic financial / commercial measures and how supply chain roles can influence them., • A solid grasp of supply chain fundamentals. KEY INTERACTIONS • Customer – Commercial & Supply contacts, • CD - Customer Account Managers & Customer Business Managers, • Customer Experience - Customer Execution Specialists, OFCLs, • Planning - Demand and Supply Planning Teams, • Customer Planners & Customer Experience Analysts, • Subject Matter Experts, • Logistics, • Pricing Teams

Location: Hybrid Working, two days London Liverpool Street office, three days remote Salary Range: £30k-£37k DOE About Prosperwell Prosperwell is redefining how sales and marketing works in the UK social care sector. We help the country’s leading care organisations grow sustainably so they can continue delivering exceptional care to families who need it most. As the UK’s leading specialist sales and marketing agency for care providers, and the first agency to sweep every major care marketing award in a single year, we have built our reputation through discipline, expertise, and a relentless focus on outcomes. We invest heavily in our people, our systems, and our standards. You will be supported to do your best work, challenged to grow, and trusted to lead with autonomy and accountability. Overview and Role Purpose The Business Development Representative is responsible for creating consistent, high-quality commercial conversations for Prosperwell by turning inbound interest and proactive outreach into qualified discovery calls. You will engage prospects through Prosperwell’s lead engagement offers, qualify intent and fit, and book discovery conversations into the diaries of the Head of Marketing Services or the Head of Sales and Customer Experience, depending on the opportunity. The role sits at the front of Prosperwell’s commercial process, ensuring the right prospects progress into meaningful conversations with the appropriate service leaders. Core Objectives • Generate qualified discovery calls, • Maintain a high lead to qualified discovery call percentage, • Maintain a high discovery-to-strategy meeting lead score, • Contribute to a predictable, repeatable pipeline model Key Responsibilities & Activities 1) Proactive Market Outreach • Identify and engage targeted care providers including activities like LinkedIn, email, phone outreach, and in-person events, • Develop and nurture relationships with strategic and referral partners who serve the same client base, identifying opportunities for introductions and collaborative lead generation, • Introduce prospects to relevant Prosperwell initiatives including workshops, lunch and learns sessions, round tables, live Speaking event and audits, • Position these offers clearly and professionally in a way that makes engagement easy, • Maintain consistent daily outreach activity 2) Lead Relationship Development • Respond to new inbound leads within agreed timeframes and personalise follow-up based on the nature of the lead’s profile, behaviour, and enquiry, • Identify and present relevant resources and/or lead engagement offers to qualified leads in a timely manner based on their engagement with our content, events, etc., to ensure we get qualified leads “moving” with our company 3) Qualification and Discovery Preparation • Conduct structured qualification calls to move a high percentage of qualified leads into the discovery stage. 4) Meeting Bookings and Follow-up • Book qualified discovery calls into the appropriate diary, • Confirm meetings to reduce no-show rates 5) Data Management • Track lead status, progression and outcomes in CRM, • Maintain clean, accurate deal pipeline data, • Clearly document context and notes of emails and conversations with leads to ensure Heads of Departments receive high-quality, • information prior to discovery calls, • Regular reviews of lead records to ensure a clean database 6) Professional Development and Self-Management • Tracking of key performance indicators (KPIs) and related metrics to bring about awareness of overall performance, identify opportunities, etc., • Regular reviews with management to review performance related to all the above and adjust responsibilities, activities, and/or targets Key Performance Indicators This role is measured on outcomes, not busyness. Primary KPIs: • Lead Engagement Offers Accepted, • Qualified Discovery Calls Sat, • Discovery Call to Strategy Meeting Conversion Rate Specific targets for the above KPIs will be set and reviewed separately and may evolve in line with business strategy, including changing KPIs where necessary. Supporting Metrics We will also help you in your effort to achieve KPIs by providing supporting metrics, which may include discovery call show rate, outreach volume, engagement rate, progression to strategy meetings, CRM accuracy, etc. Skills and Experience Required • Experience in business development, sales development or client engagement, • Confidence in proactive outreach and structured conversations, • Strong verbal and written communication skills, • High resilience and consistency, • Excellent conversationalist; Intuitive, inquisitive, diplomatic, high emotional intelligence, active listening, reflecting back, and confidence., • Comfort working with CRM systems, • Commercial awareness and sound judgement, • Growth mindset, • Care sector knowledge is beneficial but not essential. Logistics • Schedule: Full-time; Generally, "business hours" Monday through Friday, although work outside of these hours and days may be required to meet commitments., • Travel: Local and/or national travel will be required from time to time. Our Core Values • Striving for Excellence: We hold ourselves to exceptionally high standards and take pride in delivering work that genuinely moves the needle., • Humility and Collaboration: We value open, honest communication and believe the best outcomes come from learning together and challenging ideas constructively., • Positive and Energetic: We believe great work happens in an environment that is encouraging, supportive, and enjoyable., • Problem Solving: We take ownership, act decisively, and approach challenges with a solutions first mindset., • Efficient: We work systematically, build repeatable processes, and focus on doing the right work well rather than more work poorly.

Location: Hybrid Working, two days London Liverpool Street office, three days remote Salary Range: £30k-£37k DOE About Prosperwell Prosperwell is redefining how sales and marketing works in the UK social care sector. We help the country’s leading care organisations grow sustainably so they can continue delivering exceptional care to families who need it most. As the UK’s leading specialist sales and marketing agency for care providers, and the first agency to sweep every major care marketing award in a single year, we have built our reputation through discipline, expertise, and a relentless focus on outcomes. We invest heavily in our people, our systems, and our standards. You will be supported to do your best work, challenged to grow, and trusted to lead with autonomy and accountability. Overview and Role Purpose The Business Development Representative is responsible for creating consistent, high-quality commercial conversations for Prosperwell by turning inbound interest and proactive outreach into qualified discovery calls. You will engage prospects through Prosperwell’s lead engagement offers, qualify intent and fit, and book discovery conversations into the diaries of the Head of Marketing Services or the Head of Sales and Customer Experience, depending on the opportunity. The role sits at the front of Prosperwell’s commercial process, ensuring the right prospects progress into meaningful conversations with the appropriate service leaders. Core Objectives • Generate qualified discovery calls, • Maintain a high lead to qualified discovery call percentage, • Maintain a high discovery-to-strategy meeting lead score, • Contribute to a predictable, repeatable pipeline model Key Responsibilities & Activities 1) Proactive Market Outreach • Identify and engage targeted care providers including activities like LinkedIn, email, phone outreach, and in-person events, • Develop and nurture relationships with strategic and referral partners who serve the same client base, identifying opportunities for introductions and collaborative lead generation, • Introduce prospects to relevant Prosperwell initiatives including workshops, lunch and learns sessions, round tables, live Speaking event and audits, • Position these offers clearly and professionally in a way that makes engagement easy, • Maintain consistent daily outreach activity 2) Lead Relationship Development • Respond to new inbound leads within agreed timeframes and personalise follow-up based on the nature of the lead’s profile, behaviour, and enquiry, • Identify and present relevant resources and/or lead engagement offers to qualified leads in a timely manner based on their engagement with our content, events, etc., to ensure we get qualified leads “moving” with our company 3) Qualification and Discovery Preparation • Conduct structured qualification calls to move a high percentage of qualified leads into the discovery stage. 4) Meeting Bookings and Follow-up • Book qualified discovery calls into the appropriate diary, • Confirm meetings to reduce no-show rates 5) Data Management • Track lead status, progression and outcomes in CRM, • Maintain clean, accurate deal pipeline data, • Clearly document context and notes of emails and conversations with leads to ensure Heads of Departments receive high-quality, • information prior to discovery calls, • Regular reviews of lead records to ensure a clean database 6) Professional Development and Self-Management • Tracking of key performance indicators (KPIs) and related metrics to bring about awareness of overall performance, identify opportunities, etc., • Regular reviews with management to review performance related to all the above and adjust responsibilities, activities, and/or targets Key Performance Indicators This role is measured on outcomes, not busyness. Primary KPIs: • Lead Engagement Offers Accepted, • Qualified Discovery Calls Sat, • Discovery Call to Strategy Meeting Conversion Rate Specific targets for the above KPIs will be set and reviewed separately and may evolve in line with business strategy, including changing KPIs where necessary. Supporting Metrics We will also help you in your effort to achieve KPIs by providing supporting metrics, which may include discovery call show rate, outreach volume, engagement rate, progression to strategy meetings, CRM accuracy, etc. Skills and Experience Required • Experience in business development, sales development or client engagement, • Confidence in proactive outreach and structured conversations, • Strong verbal and written communication skills, • High resilience and consistency, • Excellent conversationalist; Intuitive, inquisitive, diplomatic, high emotional intelligence, active listening, reflecting back, and confidence., • Comfort working with CRM systems, • Commercial awareness and sound judgement, • Growth mindset, • Care sector knowledge is beneficial but not essential. Logistics • Schedule: Full-time; Generally, "business hours" Monday through Friday, although work outside of these hours and days may be required to meet commitments., • Travel: Local and/or national travel will be required from time to time. Our Core Values • Striving for Excellence: We hold ourselves to exceptionally high standards and take pride in delivering work that genuinely moves the needle., • Humility and Collaboration: We value open, honest communication and believe the best outcomes come from learning together and challenging ideas constructively., • Positive and Energetic: We believe great work happens in an environment that is encouraging, supportive, and enjoyable., • Problem Solving: We take ownership, act decisively, and approach challenges with a solutions first mindset., • Efficient: We work systematically, build repeatable processes, and focus on doing the right work well rather than more work poorly.

Company Description POSITION IS OPEN TO UK CANDIDATES ONLY X2 Express Logistics specializes in delivering efficient and reliable express shipping services tailored to meet the demands of businesses. Our commitment to excellence ensures timely and secure transportation solutions. With a focus on customer satisfaction, we aim to streamline logistics and help businesses thrive in a competitive market. At X2 Express Logistics, innovation and reliability drive everything we do. Role Description We are seeking a dedicated Transport Supervisor for a full-time, on-site position at our West Drayton/Heathrow location. The Transport Supervisor will oversee day-to-day operations, and manage a team of drivers to maintain efficient transport services. Responsibilities include planning delivery schedules, monitoring driver performance, addressing operational challenges, and ensuring excellent customer service standards. Qualifications • Strong Supervisory Skills with the ability to lead and manage a team effectively, • Excellent Communication and Customer Service skills to collaborate with drivers, clients, and stakeholders, • Proven problem-solving and organizational abilities, • Must have previous transport / Haulage experience of at least 1 year, • Must have a full 5 year checkable work history within the UK, • Must have knowledge of airport collection and delivery procedures

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator position is responsible quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery. Essential Job Functions • Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world., • Prepares documents necessary to complete export, import and customs clearance process, • Track and trace cargo as necessary to insure proper movement and delivery., • Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing, • Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations)., • Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution., • Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight., • KPI adherence – DNI / LNR / Cost accuracy / ROTP, • Ensure Compliance in line with company standers., • Other Duties as assigned. Education & Experience: • 2 years experience in freight operations, logistics, or a related field. Physical Duties & Requirements • Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components, • Sitting for extended periods of time, • Walking within the warehouse and inspecting freight Other Skills & Abilities • Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports., • Must have strong verbal and written communication skills., • The ability to work in a fast-paced environment., • Strong organizational skills are required, due to the high volume and demands of the position., • Strong knowledge of Microsoft word and excel., • Other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Company Description House of Decant is a destination for discerning drink lovers — offering a carefully curated selection of premium spirits, wines, and other exceptional drinks through our e-commerce platform. We believe that discovering and enjoying great drinks should feel effortless, elevated, and personal The Operations Coordinator / Buyer’s Assistant supports the day-to-day operational execution of House of Decant’s inventory, product listings, and supplier activity. This role focuses on accurate execution, coordination, and follow-through across inventory, systems, and logistics. The role works closely with buying, warehouse, and customer service teams to ensure products are correctly set up, stock is in the right place, and operational issues are resolved quickly. Key ResponsibilitiesInventory & Stock Support • Maintain accurate inventory levels across multiple locations, • Assist with inter-location stock transfers to meet demand and reduce stock imbalances, • Monitor stock levels and flag shortages, overstocks, or discrepancies Product Setup & Maintenance • Set up and maintain product listings across systems, • Upload product data, images, SKUs, and pricing updates, • Ensure listings are accurate and live on time for launches and promotions Supplier & Purchase Order Support • Assist with purchase order creation and tracking, • Follow up with suppliers on delivery timelines and discrepancies, • Maintain accurate records of orders, deliveries, and invoices Logistics & Fulfilment Coordination • Coordinate inbound shipments with suppliers and warehouses, • Support stock transfers between locations, • Work with warehouse teams to resolve fulfilment or stock issues Reporting & Admin • Track basic sales, stock movement, and inventory performance, • Prepare regular reports to support reordering and planning decisions, • Keep operational documentation and systems up to date Launch & Promotion Support • Support new product launches and promotional campaigns, • Ensure stock availability, correct pricing, and accurate listings, • Coordinate with internal teams to ensure operational readiness Cross-Team Collaboration • Act as a point of contact between buying, warehouse, and customer service teams, • Escalate issues clearly and early when problems arise, • Support process improvements to reduce errors and improve efficiency Skills & Experience • 2–5 years’ experience in operations, inventory, buying support, or e-commerce, • Strong attention to detail and comfort working with data and systems, • Organised, reliable, and able to manage multiple tasks simultaneously, • Confident communicator with suppliers and internal teams, • Proactive mindset — spots problems before they escalate Free WSET programme Salary 35,000

An exceptional opportunity is available for a Project Coordinator to join our trailblazing team on a fixed term contract at one of the UK's premier organisations in event management and communications. We are at the forefront of revolutionising the communications, engagement, and events sectors. With an impressive legacy spanning over 50 years, we're not just adapting to change; we're driving it, setting the gold standard for the industry. Our mission is to transform the landscape of communications and events, empowering our clients to do things others cannot. Our team is not just a workforce; it's a community of client-centric professionals dedicated to getting things done. We value the art of communication as much as the science of engagement, and we bring this ethos to every project we undertake. Here, you won't just be another cog in the wheel—you'll be a key player in a collaborative environment where your insights are valued, your contributions are recognised, and your professional development is a priority. Role & Responsibilities – Project Delivery As a Project Coordinator, you’ll do much more than just lead our myriad projects over the line. You’ll be a central cog within our delivery team which makes our events so effective and so special. You’ll be joining a dedicated team who are passionate about events. Within this team you’ll be responsible for assisting Senior Project Managers, leading on managing speakers and venues, as well as building registration websites and data management. This will include taking responsibility for the management and delivery of elements relating to multiple projects using our inhouse digital tools. You will also be responsible for: • To support Senior Project Managers and Project Managers on multiple events at one time, including conferences, virtual, hybrid and live events, road shows, exhibitions, and summits, in the UK, • To plan, manage and deliver areas of events/projects, taking responsibility for elements such as speaker management, accommodation management, venue and logistics and delegate management, reporting into Senior Project Managers and Project Managers, ensuring all elements of delivery are aligned to internal processes, • To lead on administrative tasks such as meeting minutes, preparing agendas, updating project plans, answering client/delegate emails, raising purchase orders, managing inboxes, making amends to websites, pulling reports, etc, • To deliver all aspects of role within timeline and budget where set-out by Senior Project Managers and Project managers, • To manage suppliers where needed, ensuring the highest standards of service/product delivery at the best negotiated price, • To liaise with third parties including venues and suppliers, • To manage clients where needed, ensuring a professional and timely approach is always given to any communication, • To use our systems to build and manage a diverse range of meetings, conferences and virtual events on behalf of our clients. This will include event registration websites and event apps, • To assist with event logistics across client events, including booking travel and accommodation, • To work in partnership with internal business units, including creative design, technical production, digital services, content creation to deliver outstanding results for our clients, • To travel to live events where required, with the wider project team, and manage onsite responsibilities, • To be an ambassador of the company at all times, • To manage any post-event feedback required About You • A strong track-record of Project Coordination / Events Management, • Excellent organisation, project management and documentational skills, • A great telephone manner and impeccable customer service, • The ability to communicate clearly and effectively with colleagues and clients, • Confident dealing with suppliers, including venues and hotels, • Proficiency in the Microsoft Suite, • Customer-focused at all times, • Solid understanding of how event technologies can be utilised at events, • Ability to work on the here and now but have the oversight to plan ahead, • Independent worker, taking responsibility for your own actions, • A team player, • Building trust with colleagues, clients and suppliers, • Able to positively influence others, • Confident and resilient, • Logical and technically savvy with the ability to pick up new systems and/or processes quickly Think you’d be a good fit for our team? Get in touch. We'd be happy to have you and we really mean that. Not just because we love having experts like you on our side, but also because there is work to do, boundaries to be pushed – and we need the right people for the job to do it! Excited? We are, Let’s get started.

Manpower are currently seeking an interim Customer Collaboration Manager to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. The position is based in Holborn, London. This is a full-time temporary role for 6 months (with the potential for extension), requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £61,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter. As the Customer Collaboration Manager, you will play a crucial role in the customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers. Key Accountabilities • E2E execution of Customer Service Team Strategy for all the key customers in your market, • Collaborate with CD teams to ensure seamless order management and delivery processes, • Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans, • Executes Joint Business Plans and speedy issue resolution with Customers., • Responsible to deliver excellent service to all our customers, • Owns and monitors Service Level reporting, loss reason assignment and continuous improvement, • First point of contact to customer order processing teams related to day-to-day operations, • Works closely with Customer Service Control Tower teams for capability development, reporting and agility, • Works closely with Warehousing and Logistics teams for on time customer deliveries, • Support process hygiene and lead technology transformation where relevant Key Requirements • Previous experience in customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model., • Ability to lead remote teams in different geographical locations., • Demonstrated conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills, • Ability to multi-task, meet tight deadlines and work under pressure with autonomy, • The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability, • Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities, • Strong Excel Skills, • Experience with SQL and/or Power BI a plus Additional Information Some occasional EU travel required (approximately once per quarter) Holborn working environment: • Bike Storage, • Café, • Kitchen & Communal Areas, • Complimentary Tea & Coffee, • Complimentary Fruit & Biscuits, • Gym Facilities

International eCommerce Trading & Marketplace Manager (Amazon) Hybrid | London Salary: Up to £55,000 + Bonus + Benefits About the Opportunity Fella & Jones are delighted to be partnering with one of the UK's fastest-growing consumer brands. Following exceptional growth and market success, the business is now embarking on an ambitious international expansion strategy. To support this exciting next chapter, they are seeking an International eCommerce & Amazon Marketplace Manager to drive online trading performance and accelerate growth across key global markets. This is a highly visible role within a fast-paced, entrepreneurial environment where you'll have genuine ownership and the opportunity to make a significant impact on the brand's international growth journey. The Role Reporting into the Head of E-commerce , you will be responsible for maximising revenue, profitability and customer acquisition across both the DTC website and Amazon marketplace channels. You will lead trading activity, optimise Amazon performance, identify growth opportunities and work cross-functionally to deliver a best-in-class customer experience across all digital touchpoints. Key Responsibilities • Own day-to-day trading performance across international eCommerce channels., • Manage and optimise the Shopify Plus platform, ensuring a seamless customer journey and best-in-class user experience., • Develop and execute trading plans to drive revenue, conversion, AOV and customer retention., • Own and manage the annual trading and promotional calendar, aligning key campaigns, product launches and peak trading periods., • Manage and optimise the Amazon marketplace strategy across key international territories., • Develop regional pricing and promotional strategies, ensuring competitiveness whilst protecting margin and brand positioning., • Work closely with Performance Marketing teams to maximise customer acquisition, ROAS and conversion opportunities., • Collaborate with CRM teams to develop customer retention initiatives, loyalty programmes and lifecycle marketing strategies., • Analyse customer behaviour, competitor activity and market trends to identify opportunities for growth., • Support product launches, seasonal campaigns and promotional activity across DTC and Amazon., • Partner with Operations and Supply Chain teams to ensure inventory availability and forecasting accuracy., • Work closely with third-party logistics and warehousing partners to ensure service levels, stock availability and customer experience standards are maintained across all regions., • Monitor trading KPIs and provide actionable insights to improve commercial performance. About You • Previous experience in an eCommerce Trading, Digital Trading or Amazon Marketplace role., • Strong Shopify Plus experience., • Hands-on knowledge of Amazon Seller Central and/or Vendor Central., • Experience working alongside Performance Marketing, CRM and Loyalty teams to drive growth and customer retention., • Strong understanding of international trading, pricing strategies and localisation., • Experience managing trading calendars, promotional plans and product launches., • Comfortable working with third-party fulfilment and warehousing partners., • Highly analytical with strong commercial acumen and a data-driven approach to decision-making., • Thrives in a fast-paced, entrepreneurial and high-growth environment. In return, you will get the opportunity to work for a fast growing business that offers an excellent work enviroment, great benefits and the opportunity to scale and progress your career with long-term career development plans.