Repairs Manager
8 days ago
Livingston
Based in Central Scotland, our Social Housing sector client is seeking a candidate to join their team and deliver a high-quality reactive repairs service, ensuring excellent customer service, effective team and contractor management. The position is a Fixed Term Contract that will last 6 months, however it could last longer. Key Responsibilities Reactive Repairs Service Management • Manage, monitor, and control the operational delivery of the reactive repairs service., • Supervise Property Officers and Property Assistants., • Manage external contractors delivering reactive repairs and servicing., • Identify and resolve causes of dampness, ensuring procedures are followed., • Promote and enforce the Association’s repairs policies daily Customer Service • Deliver first-class customer service to internal and external customers., • Build and maintain effective working relationships with tenants, colleagues, and stakeholders., • Promote a professional, ethical, and customer-focused culture., • Ensure confidentiality and discretion in all aspects of work. Performance & Compliance • Ensure accurate data processing to support KPI reporting., • Monitor contractor performance and report outcomes to senior management and the Board., • Investigate complaints and prepare responses., • Identify and implement training needs for repairs staff., • Approve tenant alteration requests and arrange post-completion inspections., • Liaise regularly with Finance and Housing Management teams., • Attend coordination meetings., • Provide technical supervision to Housing Administration staff., • Prepare quotations for owner-occupiers’ share of common repair costs. Additional Duties • Provide technical advice and guidance to staff as required., • Provide cover for senior management within Asset Management when needed., • Attend Board meetings and prepare draft Board papers., • Undertake any other relevant duties as required. This position offers the opportunity to work for a progressive organisation that offers flexible working arrangements. If you are interested in the position, then please don’t hesitate to contact Alasdair Reid on (phone number removed)