Job Title: Duty Manager Objective: The Duty Manager is responsible for delivering a successful shift, ensuring that the business is operated to standards for quality and presentation of drinks, food, environment, ambience and customer service whilst maximising sales and profitability and ensuring that, policies and procedures are adhered to including security, health and safety and cash/stock control. Experience/Knowledge: - Genuine passion for hospitality and ensuring that the teams they lead and work in share this. - Lots of personality and not afraid to use it! - A love for food, drink, customer service and, above all else, people. - An entrepreneurial spirit with bags of business savvy and self-drive. - Previous experience managing a team/shift preferably in a fast-paced, branded operation. Responsibilities: - Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards. - Communicate and reinforce all company standards, policies and procedures. - Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service. - Understand of key holder duties. - Ensure pre-shift team briefings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities/allocations and are inspired and engaged to deliver an exemplary customer experience. - Be customer focused, ensuring a management presence at all times and anticipating guests’ needs to ensure their expectations are exceeded. - Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue. - Ensure that cleaning rotas are completed on a daily and weekly basis and that all closedown procedures are carried out. - Handle guest complaints, requests and enquiries and to refer serious complaints to the senior manager on duty. - Ensure that staff are fully aware of all current and forthcoming events, promotions, menu changes and policy amendments. - Liaise with the kitchen, bar and reception teams on daily operations and customer events. - Ensure that all staff members are taken through the company and site-specific induction process including brand standards, health and safety and product training. - Be involved in and support the training and development of all floor staff via On Job Training and corrective coaching. - Manage the content and implementation of training manuals for all floor staff. - Ensure all staff receives constructive performance reviews on a regular basis. - Ensure that the bar and restaurant is safe and operating within the legal and company requirements for Fire, Health and Safety, Food Hygiene Licensing Law and Environmental Health. Attend any training as required by the Company and re-enforce these through training, communication and on the job coaching. - To work closely with the F&B management team to maximise service delivery opportunities and maximise profit in every shift. Personal attributes: - Positive, driven, proactive, kind, engaging and charismatic. Ideally, with a good understanding of football and a general passion for sports and hospitality. - A confident and professional communication style with excellent interpersonal skills. - A team player who can also work individually. - Ability to work evenings and weekends where necessary. - High attention to detail and strong numerical skills. - Planning and organising self and others - Customer Focus - Customer feedback - Operational standards This job description is a guideline only and is not exhaustive. You may be required to perform other duties which are not expressly listed but are in keeping with the general purpose of your job role and we reserve the right to make changes to this job description as appropriate.
Are you looking to kick-start a new career? We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Online Training Complete a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via video tutorials, presentations and quizzes through a portal that you study from home. Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online from your own home. PM Role Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator (£25K-£45K starting salary). At a one off cost of £1499, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Apply now and one of our friendly advisors will be in touch.
RESPONSIBILITIES 1. FOOD & HYGIENE 1.1. To work alongside other team members cleaning and washing pans, containers and utensils used during food preparation. Using the dishwasher. 1.2. To ensure the cleanliness of the kitchen area by – for example: cleaning and washing of surfaces and floors, cleaning down of light machinery – i.e. food mixers, grill and oven etc. as directed, and recording results. 1.3. To assist the Catering team with other cleaning duties to maintain the highest standards of cleanliness possible in the kitchen and associated areas. This will include tiles and fans being cleaned regularly and equipment being moved and cleaned behind such as fridges and freezers (assistance is given moving any heavy equipment) as part of the cleaning schedule. 1.4. To clear and clean trolleys of dirty crockery and cutlery used throughout the hospice and cafe, including loading and unloading dishwashers. 1.5. To assist with all members of the Catering team to rotate and stack shelves in the storeroom, defrosting fridges and freezers monitoring recording of temperatures and filling in other relevant charts as and when necessary. 2. CATERING 2.1 To prepare light meals for users of the Sunflower Café. 2.2 To take orders from customers and to be aware of relevant legislation and implement procedures to check special dietary and allergen needs. 2.3 To take orders from and serve food and drinks to visitors and the public. Maintaining a professional, welcome attitude 2.4 Clear and clean the customer tables. 2.5 To assist the Catering Team in the setting up of the Training Rooms and Dining Room for training sessions, meetings and for special events when necessary and appropriate 2.6 Washing up and clean the café and kitchen areas. 2.7 Under the supervision of the Catering Supervisor to assist in the preparation, presentation and serving of various functions, special occasions and meetings as required. These will include internal and external education events, corporate breakfasts and large and small meetings as well as get-together and annual events. 2.8 The preparation of vegetables, salads, sandwiches and a selection of light meals on a daily basis as directed. 2.9 The preparation of light meals for patients, including weekends on a rota basis at all Hospice sites 2.10 To ensure food preparation and presentation is maintained to a high and consistent standard at all times. 2.11 To operate the till, handle cash and card payments and restock items for purchase. 2.12 To receive and put away deliveries in a manner to support stock rotation and minimise waste.
Are you looking to kick-start a new career in health & safety? We are recruiting for companies who are looking to employ our Health & Safety Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee within 20 miles of your location upon completion. Whether you are working full time, part-time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, Step 1 - IOSH - Managing Safely Here you will learn about the basics of health and safety. Step 2 - NEBOSH Now you will decide whether you would like to study the NEBOSH General, Construction or the Fire Safety course, depending on the path that you intend your career to follow. You will have an expert tutor on hand if required. Step 3 - Risk Assessments You will write a series of risk assessments that need to be up to a workplace standard. This is a requirement to gain your NEBOSH certification. Step 4 - NEBOSH Exams The exams can be sat in one of the official NEBOSH testing centres, or online. (Online only currently available for general certificate). Your Job Upon Completion Once you have completed all of the mandatory training and exams, we will place you into an entry level health & safety role as either a advisor, officer or coordinator, where you will be guaranteed a starting salary of £25K-£45K. We have partnered with a number of large organisations strategically located throughout the UK, providing a nationwide reach of jobs for our candidates. At a one off cost of £1099, or a deposit of £162 followed by 10 interest free monthly instalments of £113, this represents a great opportunity to start a rewarding career in health & safety and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees.
Job Title: Children’s Programme Day Staff & Safeguarding Lead Reports to: Safeguarding Lead / Event Manager Location: Dartford, Kent Date(s): 28th June to 15th August 2025 Working Hours: 8:00am – 16:00pm Job Purpose: To deliver and support engaging, safe, and inclusive activities for children during the programme days. Staff will be responsible for both facilitating group activities and ensuring the wellbeing of all children, contributing to a positive and structured learning and play environment. Key Responsibilities: Lead or assist in structured activities (e.g., storytelling, crafts, games, learning sessions) Supervise and engage with children, ensuring their safety, enjoyment, and inclusion Foster a fun and supportive atmosphere, promoting participation and cooperation Prepare activity spaces and materials and assist with setup/pack-down Respond calmly and appropriately to minor behaviour or emotional issues Follow instructions from the Safeguarding Lead Report any safeguarding or welfare concerns immediately Requirements: Experience working with children in a formal or informal setting (e.g., school, youth work, Sunday school, childcare) Friendly, confident, and patient with strong communication skills Punctual, reliable, and able to work as part of a team Commitment to child safety, wellbeing, and inclusion A Designated Safeguarding Lead (DSL) must be present on the day; staff must be aware of who this is and escalate any safeguarding concerns to them immediately Willingness to undergo safeguarding training or briefing prior to the event Desirable: DBS check (or willingness to undergo one) Paediatric First Aid certification (or basic first aid knowledge) Creative or practical skills (e.g., arts & crafts, drama, music, sports) Experience supporting children with additional needs
Job Description: We are seeking a motivated and experienced Sales Supervisor to lead our dynamic retail team. The ideal candidate will be responsible for supporting the Store Manager in delivering excellent customer service, driving sales performance, and ensuring smooth day-to-day operations. Key Responsibilities: Supervise, train, and motivate the sales team to meet and exceed sales targets Maintain high standards of customer service and resolve any escalated issues professionally Monitor inventory levels and ensure product availability and stock accuracy Assist in implementing promotions, visual merchandising, and store presentation Conduct staff performance reviews and support ongoing development Ensure compliance with company policies, health and safety, and operational procedures Report on daily, weekly, and monthly sales performance to management Requirements: Proven experience in a retail supervisory or team leader role Excellent communication and leadership skills Ability to multitask and thrive in a fast-paced environment Strong organisational and problem-solving abilities Flexible to work weekends and public holidays as required What We Offer: Competitive salary and performance-based incentives Ongoing training and career development opportunities A supportive and energetic work environment Staff discounts and other employee benefits