As a Digital Marketing Specialist, you will be instrumental in driving our online marketing strategies and enhancing brand visibility. Reporting to the Director, your core skills in marketing and communication will be essential in executing campaigns across various platforms. You will leverage your skills in Google Ads, SEO, and social media management to optimise our digital presence. Join us to make a significant impact in a fast-evolving digital landscape. Key Responsibilities: - Develop and execute digital marketing campaigns across platforms, including Google Ads, Facebook, Instagram, LinkedIn. - Manage SEO/SEM strategies to improve search engine rankings and website performance. - Analyze performance data and prepare weekly/monthly reports using tools like Google Analytics and Meta Ads Manager. - Create and manage content calendars for email marketing, blogs, and social media. - Optimise marketing automation and lead-nurturing processes through email, content, and social channels. - Stay updated with the latest digital marketing trends and best practices. Qualifications - Strong marketing and communication skills. - Proficiency in Google Ads and SEO strategies. - Excellent analytical and copywriting abilities. - Fluent in English, with strong IT skills. - Minimum Bachelor's degree needed. Job Types: Full-time, Permanent Pay: £32,000.00-£34,000.00 per year Additional pay: - Bonus scheme - Performance bonus - Yearly bonus Schedule: - Day shift - Monday to Friday Education: Bachelor's (preferred) Experience: SEO: 2 years (preferred)
E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).