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Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities include but are not limited to the below: • Provide all inbound support queries to the service desk via all Omni channels., • Provide a response to all inbound email queries., • Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs., • Gather information from the client, investigating any complex technical issues and escalate second line support., • Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client., • Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account., • Provide one to one training as and when required based on client's needs., • Escalate any complaints which cannot be resolved at 1st touch to the customer care team., • Always ensure Service Level Agreement adherence., • Meet and exceed Key Performance Indicators., • In-depth and current knowledge of computer programs and hardware., • Proficiency in customer relationship management (CRM) and task management software., • Exceptional analytical and problem-solving skills., • Advanced collaboration, communication, and interpersonal skills., • Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales), • Private health care cover after 5 years' service, • New business referral scheme, • Access to Health Shield, • Access to the EAP service, • Refer a friend scheme, • Paid birthday leave, • Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service, • Group life insurance, • Eye care contribution, • Travel Season Ticket loan scheme, • Milestone recognition, • Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements, • Pace health Club (situated in the park Inn) discounted gym membership and spa treatments, • Park Inn 20% off food and drink, • New Century food and drink discount, • Revolution De Cuba food and drink discount, • Cycle 2 Work scheme* after probationary period, • On site Gym 51243LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Fichtner Consulting Engineers Ltd is a leading technical consultancy with a reputation built on over 35 years of successful projects in the UK and Ireland. Our purpose is to facilitate the investment and delivery of energy infrastructure projects that positively influence the energy transition. Our success comes from the unique combination of skills and experience that continuously evolves. Our Engineers and Consultants support some of the most innovative energy projects across the UK and Ireland; providing design, intellectual, and engineering services to developers, investors, and owner-operators. We have over 180 employees that we are proud to have represent us, operating from our offices in Belfast, Dublin, Manchester and Glasgow. As the business grows from strength to strength, we are now looking to further extend our team by recruiting a Senior or Lead Consultant, mechanically qualified, with extensive thermal power plant experience, to be based from our Stockport (or Glasgow) offices. • a good degree in Mechanical Engineering (or close equivalent field);, • ideally a Chartered Engineer;, • significant experience with the selection/sizing of equipment such as fans, pumps, compressors, turbomachinery, generators and their auxiliary systems;, • experience with QA procedures and Inspection and Test Plans for new or refurbished rotating plant;, • practical knowledge gained in operation, maintenance, commissioning or construction roles;, • experience with rotating plant efficiency, reliability, performance monitoring and failure investigations;, • thorough knowledge of relevant standards;, • good understanding of process safety principles;, • Practical experience of consultancy processes; producing professional reports, P&ID's, engineering software/models, client and contractor liaison., • strong analytical and excellent communication skills;, • full right to work in the UK with no visa restrictions;, • the ability and willingness to travel both in the UK and occasionally overseas. What you can expect from us: • A competitive salary with leading bonus scheme of 20% of salary, • Significant training, development, and career growth opportunities, • Company electrical vehicle car leasing scheme, • Private medical & life assurance, • Cycle to work scheme, • Team and company social events, • Milestone scheme celebrating years spent as part of the Fichtner team!

Company Description Utilligence Ltd is a global leader in net zero solutions, supporting companies and grid operators in transitioning to renewable energy and decarbonised power systems. As a high-voltage NERS-registered Independent Connections Provider (ICP) in the UK with offices in Haywards Heath and Manchester, we specialise in design and construction services for connecting large-scale solar, wind, and battery storage projects to local grids. Established in 2013, the company extensive engineering expertise. Utilligence is committed to delivering safe, clean, and cost-effective solutions while minimising disruptions and maximising returns for its clients. With a global network of sister companies, Utilligence extends its renewable energy impact across regions like the Pacific Islands and the UK, offering innovative solutions such as electric vehicle fast-charging technology. About the role: We’re looking for an HV Operations Engineer to join our Project Delivery team. Working across the UK, you’ll be the senior technical authority on site, responsible for all HV/LV electrical activities from LV, up to 132kV. You’ll oversee installation, testing, commissioning and fault diagnosis, while managing specialist subcontractors and ensuring full compliance with safety rules and NERS requirements. You’ll work across a mix of ICP projects, mainly in the renewable/net zero sector. Key responsibilities: • Act as site Authorised Person (AP): Issue permits, oversee switching, enforce safe systems of work, • Lead HV/LV installation, testing, commissioning and fault finding on switchgear, transformers, and cables up to 132kV, • Carry out protection configuration and testing (G99/G100, SCADA, inter-tripping), • Review and approve RAMS and point-of-work risk assessments, • Manage and coordinate specialist electrical subcontractors on site, • Conduct NERS and SHEQ audits to maintain compliance, • Work with Project Managers to deliver to budget, programme and milestone payments, • Identify and manage variations through company procedures, • Liaise with clients, DNOs, and suppliers, representing the company professionally on site, • Produce accurate equipment assessment and works completion reports What you’ll need: Essential: • 5+ years’ site experience in HV/LV electrical works (LV to 132kV), • Current HV AP or SAP qualifications (33kV minimum – training to 132kV available), • Proven experience in installation, testing, commissioning, and fault diagnosis, • Working knowledge of protection systems including G99/G100, • Strong understanding of UK H&S legislation, CDM, and electrical regulations, • Experience working to SHEQ standards and Safe Systems of Work, • Relevant electrical qualification (BEng/BSc, HND, or NVQ Level 4/5 with experience), • IOSH or SMSTS certification Desirable: • Experience with a DNO, IDNO, or National Grid, • Background in renewable generation or battery storage projects, • Familiarity with NERS requirements for ICPs, • Working knowledge of ISO 9001, 14001, and 45001, • NEBOSH certification Core skills: • Accountability & ownership: Own site outcomes, rectify defects proactively, and hold subcontractors to account for quality and safety., • Commercial awareness: Protect budget and programme by managing variations and hitting milestone payments., • Communication & influence: Represent the company professionally and challenge unsafe practices with authority and respect., • Problem-solving & decision making: Diagnose faults quickly and make sound decisions under pressure balancing safety, quality, and programme deadlines., • Collaboration & teamwork: Work effectively across the project team and foster a positive, collaborative site culture. What we offer: · Competitive salary · Profit-related pay scheme · Company pension · Private medical insurance · Income protection · 4 x death in service cover · 28 days holiday (inc. bank holidays) · Cycle to work scheme · Employee assistance programme · Training and development – including support to gain 132kV AP status · Genuine career progression opportunities, including working towards CEng and funding further qualifications.

Role Overview: Criterion Developments, our in-house Development Team, is seeking a proactive and delivery-oriented Project Manager to oversee a hotel project from planning to handover to our hotel operations team. The project will be delivered by a selected main contractor. This role requires someone who is able to challenge conventions, negotiate, procure and oversee external principal contractors, design teams and take ownership of projects. You will report to the Senior Project Manager heading up D&B delivery within Criterion Developments. You will need to manage comprehensive project plans, outlining scopes, objectives, programme, resources, and budgets. • Manage and deliver office-to-hotel conversion projects, ensuring that each project adheres to quality standards, timelines, and budgetary constraints., • Develop comprehensive project plans, outline the scope, objectives, schedule, resources, and budget., • Working with the Senior lead, develop Procurement Strategies for scheme delivery., • Drive the project lifecycle, from planning through to project handover, ensuring clear progress and milestone achievements., • Procure any required consultants, surveys or contractors. Working with pre-construction team members were needed., • Negotiate contracts to obtain the best terms and value for the business., • Lead and coordinate diverse project teams, including internal staff, external contractors, and consultants, ensuring alignment with project goals., • Obtain necessary permits and maintain accurate and organised project records, including contracts, change orders, and inspection reports., • Interact and manage stakeholder relations, including tenants (with asset/property management colleagues). Knowledge and experience of tenant matters and Party Wall Act is helpful., • Identify potential risks and address and resolve any issues or conflicts that arise during the project lifecycle., • Closely manage and challenge design teams and other construction professionals to ensure alignment with the project objectives., • Serve as the primary point of contact for internal client, stakeholders, and team members, providing detailed regular updates on project status., • Implement and enforce quality control measures and ensure compliance with safety regulations and promote a safe working environment., • Maintain accurate and organised project records, including contracts, change orders, and inspection reports and ensure all documentation is up to date and in compliance with local regulations. About You: • A minimum of 7 years’ experience in construction project management gained in Consultancy and Main Contractors. PQS background would also be considered., • Chartered in MRICS, MCIOB, MAPM or equivalent., • A proven track record managing medium to large-scale conversions., • Experience in the hotel and/or residential sector is a benefit., • Degree in Project Management, Quantity Surveying, Engineering, or a construction field., • A Masters degree or additional certifications (PMP, CCM) are a plus., • Strong knowledge of construction methods, materials, and regulations., • Excellent leadership, communication, commercial acumen and negotiation skills., • Proficient in project management software and tools (Asta Powerproject, Procore, ProcurPro)., • Initiative to challenge and drive projects forward. Criterion Capital is an entrepreneurial hands-on developer and asset manager of Residential, Hotel, and Commercial properties. We have a vertically integrated platform of sector specialists that convert end of life buildings to residential and hotel uses. We recognise that we do not know everything and succeed through continued iteration and the determination to focus on key priorities, to remove obstacles and keeping it simple.

Fichtner Consulting Engineers Ltd is a leading technical consultancy with a reputation built on over 35 years of successful projects in the UK and Ireland. Our purpose is to facilitate the investment and delivery of energy infrastructure projects that positively influence the energy transition. Our success comes from the unique combination of skills and experience that continuously evolves. Our Engineers and Consultants support some of the most innovative energy projects across the UK and Ireland; providing design, intellectual, and engineering services to developers, investors, and owner-operators. We are looking to engage an experienced Health and Safety Advisor on a permanent basis. You should have prior applicable experience in a relevant sector and will be based from our Stockport office (2-3 days a week) supporting project teams across the UK, and on occasion in Ireland, on the other working days. We are looking for: • NEBOSH General Cert or National Diploma (Diploma is preferred), • A professional member of IOSH, working towards Chartered membership., • Ideally ISO45001 Lead Auditor certified with practical construction-based audit experience., • 3-day First Aid Certification and MHFA or NEBOSH wellbeing certification., • Have good working knowledge of UK OH&S regulations and guidance., • An excellent understanding of current health, safety and welfare issues;, • Excellent working knowledge of an industrial sector and the dynamic nature of risk and its management;, • Proven track record of operating in and continually updating a positive health and safety culture., • Support on health and safety for our offices in England, Scotland, and Ireland;, • Promote health and safety services to our client base, in conjunction with the Business Development team;, • Up to date working knowledge of the CDM 2015 Regulations (including Principal Contractor role)., • Based within an reasonable commute of our Stockport office., • Able to chair and minute meetings., • Strong and concise communication skills (including professional report writing);, • Proven ability to influence others in promoting a strong safety culture., • The ability to evaluate, explain and simplify complex root cause and effect issues., • Full driving licence with willingness to travel in the UK and overseas if required., • Full right to work in the UK without any visa restrictions; and, • A dynamic individual who will be very visible across the business as part of our recognised health and safety function. What you can expect from us: • A competitive salary., • Up to 20% of salary bonus scheme, • Salary sacrifice scheme for EV rental, • Cycle to work scheme, • 5% pension contribution, • Private healthcare (BUPA), • Team and company social events., • Milestone scheme celebrating years spent as part of the Fichtner team!

We are looking for an experienced Quantity Surveyor and Estimator to join our EPC engineering team delivering utility-scale and commercial and industrial solar projects across the UK. This is a dual-function role with a strong emphasis on commercial quantity surveying responsibilities in the first instance. You will take ownership of the commercial administration of live projects while also supporting the tendering and estimating function as work load requires. You will work closely with project managers, engineers, procurement and finance, acting as the commercial backbone of the project lifecycle from contract aware through to final account. Key Requirements Commercial & Quantity Surveying (Primary Focus) • Lead the commercial management of EPC solar projects from contract award to completion., • Review, interpret and manage EPC contract terms and conditions, identifying commercial risks and opportunities., • Support negotiation of client contracts and amendments from a commercial and risk perspective., • Prepare and submit monthly valuations, applications for payment, and milestone invoices in line with contract requirements., • Assess and certify subcontractor applications for payment, milestone claims, and variations., • Manage change control processes including valuation of variations, extensions of time, and compensation events., • Track project costs against budget, forecast final account positions, and report on commercial performance., • Develop and maintain detailed project cash flow forecasts across the full project lifecycle., • Manage retention, bonds, warranties, and other contractual securities., • Prepare and agree final accounts with clients and subcontractors., • Assist in the preparation of detailed cost estimates for utility-scale and C&I solar tenders., • Carry out quantity take-offs and site measure validations., • Liaise with suppliers and subcontractors to obtain competitive pricing., • Contribute to risk allowances, preliminaries, and programme-related cost inputs., • Support value engineering exercises to enhance bid competitiveness., • Attend client meetings, commercial reviews, and progress meetings., • Conduct site visits and walkthroughs to validate measures, assess progress, and support valuations., • Work closely with project managers and site teams to ensure commercial alignment., • Support procurement in subcontract package preparation and commercial evaluation. Qualification • Degree qualified in Quantity Surveying, Commercial Management, or similar (or equivalent experience)., • Proven experience as a Quantity Surveyor within EPC, construction, infrastructure, or renewable energy projects., • Experience working on solar PV, utilities, or energy infrastructure projects is highly desirable., • Strong understanding of UK construction contracts (e.g., NEC, JCT or bespoke EPC agreements)., • Demonstrable experience managing monthly valuations, subcontractor claims, and cash flow forecasting., • Experience supporting estimating or tender functions., • Commercially astute with a strong grasp of risk management and contract administration., • Comfortable working both in the office and on project sites across the UK., • RICS chartership or working towards it would be an advantage. Additional Benefits after successful completion of probation • Health Insurance, • Company Pension, • Death in Service, • Income Protection, • Professional Membership fees, • Training and CPD This job description is intended as a general guideline and is not exhaustive; it is a flexible document and may be subject to change to meet the evolving needs of the company. We are an Equal Opportunity Employer and give consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity! Note this role is based in Ireland and you must be based in Ireland to complete the tasks of this role We want an energy transition for everyone from everyone. Please note: We do not require assistance from recruitment agencies and will not be accepting unsolicited agency submissions for this vacancy.

Fichtner Consulting Engineers Ltd is a leading technical consultancy with a reputation built on over 35 years of successful projects in the UK and Ireland. Our purpose is to facilitate the investment and delivery of energy infrastructure projects that positively influence the energy transition. Our success comes from the unique combination of skills and experience that continuously evolves. Our Engineers and Consultants support some of the most innovative energy projects across the UK and Ireland; providing design, intellectual, and engineering services to developers, investors, and owner-operators. We have over 180 employees that we are proud to have represent us, operating from our offices in Manchester, Belfast, Dublin, and Glasgow. As the business grows from strength to strength, we are now looking to further extend our team by recruiting a small number of professional project managers, to be based out of our Stockport office with UK, Ireland and some EU travel. We are looking for: A technically qualified project manager with the following skills and experience. • a good degree in electrical engineering., • holding a recognised project management qualification, APM or Prince2., • project delivery knowledge of industrial or power generation projects to include any combination of solar PV, BESS, wind, energy from waste, hydrogen, carbon capture, or gas fired generation., • extensive knowledge of industrial electrical infrastructure with experience in HV to LV, embedded generation, HV and LV switchgear, substations., • the provision of site-based construction monitoring., • dealing effectively and professionally with external and internal clients, attending meetings, write and deliver high quality technical reports, minutes, etc., • excellent understanding of health, safety and welfare within the electrical sector., • witnessing of both site and factory acceptance testing (UK/EU), • ability to assess manufactured or fabricated items for faults., • able to work as part of a wider engineering team and also to operate autonomously as required. What we offer What you can expect from us: • A competitive salary with leading bonus scheme of up to 20% of salary, • Further vocational qualification support, • Electric vehicle salary sacrifice scheme, • Private medical & life assurance, • Cycle to work scheme, • UK&I Company share purchase option, • Team and company social events, • Milestone scheme celebrating years spent as part of the Fichtner team.

Fichtner is global engineering consultancy established in 1922 with over 2000 employees over 170 countries. Within the UK and Ireland our engineers and consultants are involved in some of the most innovative energy projects across the UK providing design, intellectual, and engineering services to developers, investors, owners, and operators. Projects in development, construction, or operation in the UK and Ireland, include more than: • 60 major thermal power plants, across the waste, biomass, and conventional power sectors, • 10 GWh of battery storage, • 5 GW of solar, • 7 GW of on-shore and off-shore wind, • 5 GWh of pumped storage hydro projects We are now looking to recruit a experienced engineering planner, in a permanent capacity, to support ongoing project roles in the delivery of major power generation infrastructure projects and support the continuous improvement of the services we provide to our clients. We are looking for: A high calibre candidate with most of the following skills or experience: • A HND or bachelor's degree in an applicable engineering subject., • Willing to work in a permanent staff role, full time hours., • Living within 1 hour's commute of south Manchester, and our Stockport office., • Experience gained with medium to large industrial or energy projects., • Development and analysis of complex project programmes and schedules., • Expert user of project management software including Primavera P6., • Skilled with probability analysis e.g. Monte Carlo and Primavera risk analysis., • Best practises for assessing, recording, and reporting progress including leading and lagging KPI’s., • Critical path and delay analysis techniques., • Awareness of claims management and standard forms of contracts., • A competent user of Microsoft Word, Excel, and Power BI., • Have a full right to live and work in the UK without any visa restrictions., • A current driving licence for occasional travel to project sites in the UK and Ireland. We offer in return: • Salary package, with leading bonus scheme of up to 20% of the agreed salary., • Significant training, development, and career growth opportunities., • Electric vehicle leasing scheme., • Private medical & life assurance., • Cycle to work scheme., • Team and company social events., • Milestone scheme celebrating years spent as part of the Fichtner team!

Fichtner Consulting Engineers Ltd is a leading technical consultancy with a reputation built on over 35 years of successful projects in the UK and Ireland. Our purpose is to facilitate the investment and delivery of energy infrastructure projects that positively influence the energy transition. Our success comes from the unique combination of skills and experience that continuously evolves. Our Engineers and Consultants support some of the most innovative energy projects across the UK and Ireland; providing design, intellectual, and engineering services to developers, investors, and owner-operators. We have over 180 employees that we are proud to have represent us, operating from our offices in Belfast, Dublin, Manchester and Glasgow. As the business grows from strength to strength, we are now looking to further extend our team by recruiting a Senior or Lead Consultant, mechanically qualified to degree level, with thermal power plant experience, to be based from our Stockport (or Glasgow) offices. We seek: • a good degree in Mechanical Engineering (or close equivalent field);, • ideally a Chartered Engineer;, • excellent project management experience with complex thermal, renewable or process plant projects;, • experience with QA procedures and Inspection and Test Plans for new or refurbished rotating plant;, • practical knowledge gained in operation, commissioning or a construction role;, • thorough knowledge of relevant engineering standards;, • good understanding of process safety principles;, • practical experience of consultancy processes; producing professional reports, P&ID's, engineering software/models, client and contractor liaison., • strong analytical and excellent communication skills;, • full right to work in the UK with no visa restrictions;, • the ability and willingness to travel both in the UK and occasionally overseas. What you can expect from us: • A competitive salary with leading bonus scheme of 20% of salary, • Significant training, development, and career growth opportunities, • EV car leasing scheme, • Private medical & life assurance, • Cycle to work scheme, • Team and company social events, • Milestone scheme celebrating years spent as part of the Fichtner team!

Fichtner Consulting Engineers Ltd is a leading technical consultancy with a reputation built on over 35 years of successful projects in the UK and Ireland. Our purpose is to facilitate the investment and delivery of energy infrastructure projects that positively influence the energy transition. Our success comes from the unique combination of skills and experience that continuously evolves. Our Engineers and Consultants support some of the most innovative energy projects across the UK and Ireland; providing design, intellectual, and engineering services to developers, investors, and owner-operators. We have over 180 employees that we are proud to have represent us, operating from our offices in Manchester, Belfast, Dublin, and Glasgow. As the business grows from strength to strength, we are now looking to further extend our team by recruiting a small number of professional electrical engineers, to operate as project managers, to be based out of our Stockport office with UK, Ireland and some EU travel. We are looking for: A professionally qualified electrical engineer/project manager with the following skills and experience. • a good degree in electrical engineering., • Ideally CEng or working towards., • project delivery knowledge of industrial or power generation projects to include any combination of solar PV, BESS, wind, energy from waste, hydrogen, carbon capture, or gas fired generation., • significant knowledge of industrial electrical infrastructure with experience in HV to LV, embedded generation, HV and LV switchgear, substations., • dealing effectively and professionally with external and internal clients, attending meetings, write and deliver high quality technical reports, minutes, etc., • excellent understanding of health, safety and welfare within the electrical sector., • witnessing of both site and factory acceptance testing (UK/EU), • ability to assess manufactured or fabricated items for faults., • the provision of site-based construction monitoring., • able to work as part of a wider engineering team and also to operate autonomously as required. What we offer What you can expect from us: • A competitive salary with leading bonus scheme of up to 20% of salary, • Further vocational qualification support, • Electric vehicle salary sacrifice scheme, • Private medical & life assurance, • Cycle to work scheme, • UK&I Company share purchase option, • Team and company social events, • Milestone scheme celebrating years spent as part of the Fichtner team.

Lead Gameplay Developer Location: Remote-first Type: Full-time Start: ASAP About Couch Heroes At Couch Heroes, we’re exploring new ground for the MMO genre. In a world where fantasy and ancient technology intertwine, players explore shattered realms, grapple across verticality, solve puzzles, and push back corruption, with progression driven by player expression and discovery. We envision bridging generations of gamers, creating a space where both coexist and journey together. We’re developing in Unreal Engine, in early production, with a team spanning multiple countries. We’re remote-first, based in the UK, and scaling to support a multi-year live-service roadmap. We value autonomy, curiosity, and collaborative ownership, and we’re looking for creators who want to help build something from the ground up. Sound like your kind of thing? We should talk. About the Job The systems that define how players interact with the world, each other, and the game’s core mechanics are built by gameplay engineers. We need a Lead Gameplay Developer who can own the technical implementation of our core gameplay systems and build the engineering team that delivers them. You will report to the CTO and manage a growing team of gameplay engineers. You will make technical design decisions, stay hands-on with implementation, and represent the gameplay engineering discipline across the studio in production planning, design reviews, and resourcing decisions. We are in early production. The studio has been running for three years, but core gameplay systems including combat, traversal, abilities, progression, and multiplayer interaction are still being architected and prototyped. You will be making foundational technical decisions that define how the game feels, scales, and evolves over years of live service. Your Role People Leadership and Team Development • Manage a growing team of gameplay engineers as the team scales through production: set priorities, assign work, balance workload, and run regular 1:1s focused on progress, career development, and honest feedback., • Lead performance reviews and goal setting aligned to production milestones and individual development plans. Identify skill gaps and address them through coaching, stretch assignments, or training., • Represent the gameplay engineering discipline in cross-discipline leads meetings, production planning, and resourcing conversations. Advocate for team needs and capacity., • Foster a team culture of technical rigour, clean code practices, and collaborative problem solving., • Support hiring as the team grows: contribute to job descriptions, design technical assessments, and participate in interview loops. Gameplay Systems and Implementation • Own the technical design and implementation of core gameplay systems in Unreal Engine 5, including combat, traversal, abilities, player interaction, and progression mechanics., • Architect gameplay systems for a persistent MMO context: server-authoritative logic, client prediction, ability replication, and state synchronisation across distributed server infrastructure., • Collaborate closely with game design and level design to translate design intent into robust, tuneable, and extensible gameplay code. Build systems that designers can iterate on without requiring engineering support for every change., • Stay hands-on with C++ and Blueprint implementation. Build, profile, and iterate alongside your engineers, establishing technical quality benchmarks and code architecture patterns., • Work with animation, VFX, and audio teams to integrate gameplay systems with presentation layers: ability visuals, hit feedback, audio cues, and UI responses. Technical Architecture and Performance • Define coding standards, architecture patterns, and review processes for gameplay code. Ensure the codebase remains maintainable and extensible as the team and feature set grow., • Profile and optimise gameplay systems for MMO-scale performance: tick budgets, replication bandwidth, ability processing in dense combat scenarios, and memory management., • Collaborate with online services and network engineering to ensure gameplay systems work reliably under real-world latency and server load conditions., • Work with production to manage scope, schedules, and task breakdowns for gameplay engineering work. Contribute to milestone planning, sprint scoping, and capacity forecasting., • Use playtesting observations and telemetry data to identify technical issues with gameplay feel, responsiveness, and fairness. Must-Haves • Proven experience in game development, with at least one shipped title in a gameplay engineering or gameplay lead role., • Proven experience of direct people management: running 1:1s, setting goals, conducting performance reviews, and developing team members., • Strong C++ proficiency with production experience in Unreal Engine, including Gameplay Ability System, replication, and Blueprint integration., • Experience building gameplay systems for multiplayer or online games, with a working understanding of server authority, client prediction, and state replication., • Demonstrated ability to translate game design concepts into well-architected, extensible, and performant code., • Strong communication and documentation skills, with proven experience collaborating across disciplines (design, art, animation, audio, network) to ship integrated gameplay features. Nice-to-Haves • Experience shipping at least one MMO or persistent online world from production through live service., • Experience with Unreal Engine’s Gameplay Ability System (GAS) at scale, including custom ability tasks, gameplay effects, and attribute sets., • Familiarity with AI systems for NPC behaviour, encounter scripting, or enemy design., • Experience with data-driven design approaches where designers author gameplay content through configuration rather than code changes., • Exposure to anti-cheat considerations and exploit mitigation in competitive or economy-driven multiplayer games. About You • You lead by investing in people. You find genuine satisfaction in watching your team grow and you actively develop the engineers around you., • You care about how systems feel to the player, not just whether they function correctly. Frame data, input responsiveness, and gameplay feel matter to you., • You are comfortable working through ambiguity. Early production means not everything is defined yet, and you see that as an opportunity to shape the right technical approach., • You balance technical elegance with delivery pragmatism. You know when to architect for the future and when to prototype quickly to validate design., • You work autonomously in a remote environment, proactively keeping your team aligned and your stakeholders informed., • We are committed to making our hiring process accessible. If you require reasonable adjustments at any stage, please let us know. Couch Heroes have partnered with Skillsearch on this hire. Jack is leading the search directly with the studio leadership, so feel free to reach out to him at . He will be your point of contact throughout. Looking forward to connecting! Equal Opportunities Couch Heroes is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. Privacy and data We process your personal data as part of the recruitment process. Couch Heroes and Skillsearch both act as data controllers in relation to your application. For details on how your information is collected, used, stored, and your rights under UK GDPR, please review the relevant Privacy Policies below: Couch Heroes: ___ Skillsearch: ___

Join our latest project! CMC are supporting a defence-focused engineering programme (SC not required) and are looking for an experienced Software Validation Engineer to support a critical compliance phase. An embedded C solution has been developed on a PIC18 microcontroller, and we now require an experienced engineer to review, validate, and assess the software against recognised safety standards. This is a remote, milestone-driven contract with direct access to the technical lead and full documentation provided (source code, compiled data, architecture flow). The project will commence at the beginning of April. What you’ll be doing: • Reviewing embedded C code, • Assessing compliance against safety standards, • Producing a formal validation/reporting pack, • Supporting software sign-off in a regulated environment Required Skills & Experience: • Strong experience in embedded C development, • Experience working with PIC microcontrollers (ideally PIC18F series), • Familiarity with MPLAB, • Proven background in software validation within safety-critical environments, • Experience working to recognised safety standards (AOP-52, IEC, MIL, DEF or similar), • Ability to review and assess existing codebases for compliance, • Experience producing formal technical compliance documentation, • Eligibility for BPSS If you think you are suitable, please apply below! Get in touch CMC provide expert engineering solutions on an international capacity for advanced engineering projects. Established in 2016, we set out our mission to be the best service-driven consulting business in global STEM markets, and after rapid growth in just a few years, we’re already delivering true expertise to major technology brands and leading companies around the world. As we expand our reach and take on new projects, we have assignments available for experienced engineering and safety-critical software professionals to join our consultancy and deliver the expert solutions and high level of service we’re known for across multiple ventures. By partnering with CMC you get the chance to work with some of the world’s leading technology specialists. From our global offices we support you with each new project, providing a complete scope of work definition ahead of any engagement so you know exactly what’s required by the assignment before you land on-site. As projects are completed, we continue to support you by securing your next opportunity from our global network of leading technology companies. No terminology in this advert is intended to discriminate on the grounds of experience, and we confirm that we are happy to accept applications from persons of any experience for this role.

Lead Full-Stack Developer Location: Remote-first Type: Full-time Start: ASAP About Couch Heroes At Couch Heroes, we’re exploring new ground for the MMO genre. In a world where fantasy and ancient technology intertwine, players explore shattered realms, grapple across verticality, solve puzzles, and push back corruption, with progression driven by player expression and discovery. We envision bridging generations of gamers, creating a space where both coexist and journey together. We’re developing in Unreal Engine, in early production, with a team spanning multiple countries. We’re remote-first, based in the UK, and scaling to support a multi-year live-service roadmap. We value autonomy, curiosity, and collaborative ownership, and we’re looking for creators who want to help build something from the ground up. Sound like your kind of thing? We should talk. About the Job The web and platform layer of an MMO is what players interact with outside the game client: account systems, social features, community tools, content delivery, and the services that tie the live experience together. We need a Lead Full-Stack Developer who can own the architecture of these systems and build the engineering team that delivers them. You will report to the CTO and manage a growing team of web and platform engineers. You will make architectural decisions, stay hands-on with code, and represent the web engineering discipline across the studio in production planning and resourcing decisions. We are in early production. The studio has been running for three years, and core platform infrastructure is being built alongside the game itself. You will be making foundational choices about stack architecture, service boundaries, deployment pipelines, and data models that the team builds on for years to come. This is not a maintenance role. You are building systems from the ground up. Your Role People Leadership and Team Development • Manage a growing team of engineers as the team scales through production: set priorities, assign work, balance workload, and run regular 1:1s focused on progress, career development, and honest feedback., • Lead performance reviews and goal setting aligned to production milestones and individual development plans. Identify skill gaps and address them through coaching, stretch assignments, or training., • Represent the web engineering discipline in cross-discipline leads meetings, production planning, and resourcing conversations. Advocate for team needs and capacity., • Foster a team culture of code quality, shared ownership, and continuous improvement., • Support hiring as the team grows: contribute to job descriptions, review technical submissions, and participate in interview loops. Technical Leadership and Architecture • Architect and lead the development of backend microservices using TypeScript, Node.js, and Express, with MongoDB for persistent storage and Redis for caching, session management, and pub/sub messaging., • Design scalable, well-bounded services that support the throughput and reliability demands of a live-service MMO: player accounts, social systems, marketplace, mail, inventory, and platform integrations., • Own CI/CD pipelines using Azure Pipelines, with Docker and Kubernetes on Azure for container orchestration and deployment. Establish deployment practices that support rapid iteration without compromising stability., • Make architectural decisions about service boundaries, data models, caching strategies, and API design that balance immediate delivery needs with long-term scalability., • Establish monitoring, alerting, and incident response practices using Grafana and Uptime Kuma or equivalent observability tools. Frontend Engineering • Build polished, responsive, and accessible interfaces using TypeScript, React, and Next.js, with Redux for state management and Zod for schema validation., • Collaborate with UI/UX design to ensure clean design-to-implementation handoff and user-centric workflows across platform features., • Ensure frontend systems are built for internationalisation, accessibility, and performance from the start. Platform Integration • Work with gameplay engineering and online services to define how web platform systems integrate with the game client: authentication, account management, social features, content delivery, and analytics., • Collaborate with production to manage scope, schedules, and task breakdowns for web engineering work. Contribute to milestone planning, sprint scoping, and capacity forecasting. Must-Haves • Proven experience in software development, with at least one shipped product or live service., • Proven experience in a senior or lead role with hands-on team leadership experience: running 1:1s, setting goals, conducting reviews, and developing team members., • Strong backend experience with TypeScript, Node.js, and Express for API development., • Production experience with MongoDB and Redis in a services environment., • Strong frontend experience with React and Next.js., • Working knowledge of Docker, Kubernetes, and CI/CD pipeline design., • Experience with Azure Cloud services or equivalent cloud platform., • Strong communication skills and a collaborative working style, with proven experience making architectural decisions in cross-functional teams. Nice-to-Haves • Experience building backend services for games, social platforms, or real-time multiplayer applications., • Experience with Redux, Zod, or equivalent state management and validation libraries., • Familiarity with real-time communication systems: WebSocket at scale, pub/sub architectures, or event-driven service design., • Experience with Grafana, Uptime Kuma, or equivalent observability and monitoring tools., • Experience with OAuth2/JWT authentication flows and identity management., • Experience with Golang or additional backend languages., • Contributions to open-source projects or technical writing that demonstrates systems thinking. About You • You lead by example. You are hands-on when needed and empowering always., • You build systems that last and take pride in readable, maintainable code., • You are comfortable translating product vision into technical decisions and explaining technical constraints to non-technical stakeholders., • You are comfortable working through ambiguity. Early production means not everything is defined yet, and you see that as an opportunity to shape the right architecture., • You balance engineering ideals with delivery pragmatism. You know when to build for the future and when to ship what works., • You work autonomously in a remote environment, proactively keeping your team aligned and your stakeholders informed., • We are committed to making our hiring process accessible. If you require reasonable adjustments at any stage, please let us know. Couch Heroes have partnered with Skillsearch on this hire. Jack is leading the search directly with the studio leadership, so feel free to reach out to him at . He will be your point of contact throughout. Looking forward to connecting! Equal Opportunities Couch Heroes is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. Privacy and data We process your personal data as part of the recruitment process. Couch Heroes and Skillsearch both act as data controllers in relation to your application. For details on how your information is collected, used, stored, and your rights under UK GDPR, please review the relevant Privacy Policies below: Couch Heroes: ___ Skillsearch: ___

Outstanding customer service skills and the ability to engage all customers. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. A long-service recognition programme and life milestone rewards.

Fichtner Consulting Engineers Ltd is a leading technical consultancy with a reputation built on over 35 years of successful projects in the UK and Ireland. Our purpose is to facilitate the investment and delivery of energy infrastructure projects that positively influence the energy transition. Our success comes from the unique combination of skills and experience that continuously evolves. Our Engineers and Consultants support some of the most innovative energy projects across the UK and Ireland; providing design, intellectual, and engineering services to developers, investors, and owner-operators. We are looking to engage an experienced Health and Safety Advisor on a permanent basis. You should have prior applicable experience and will be based from our Stockport office supporting project engineering teams across the UK, and Ireland. We are looking for: * NEBOSH General Cert in Occupational Health and Safety (essential) or NEBOSH Diploma (desirable) * A member of IOSH, actively working towards (or having achieved) Chartered membership. * ISO45001 Lead Auditor certified with practical construction-based audit experience. * 3-day First Aid Certification; A recognised wellbeing certification. * Have good working knowledge of UK OH&S regulations and guidance. * Excellent working knowledge gained from technical consultancy, power generation, a process industry or renewable energy and the dynamic nature of risk and its management; * Proven track record of operating in and continually updating a positive health and safety culture. * Support on occupational health and safety for our offices in England, Scotland, and Ireland; * Promote health and safety services to our client base, in conjunction with the Business Development team; * Up to date working knowledge of the CDM 2015 Regulations (including Principal Contractor role). * Based within an hour’s commute of our Stockport office * Able to chair and minute meetings; * Strong and concise communication skills (including professional report writing); * Proven ability to influence others in promoting a strong safety culture. * The ability to evaluate, explain and simplify complex root cause and effect issues; * Full driving licence with willingness to travel in the UK and overseas if required; * Full right to work in the UK without any visa restrictions; and * A dynamic individual how will be very visible across the business as part of our recognised health and safety function. What you can expect from us: * A competitive salary (to be discussed prior to interview) * Up to 20% of salary bonus scheme * Cycle to work scheme * 5% pension contribution * Private healthcare (BUPA) * Team and company social events. * Milestone scheme celebrating years spent as part of the Fichtner team

Project Manager- Clinical Software- £45- £55K plus £5K car allowance Fully remote with occasional travel to NHS sites This is a software vendor side project management role within the professional services team. Vendor side experience is essential. Are you looking to take your Project Management career to the next level in 2026. Are you keen to stretch yourself in a customer facing delivery role, managing multiple software projects of various sizes into the NHS. As a Project Manager- Clinical Software you will manage a portfolio of projects with a selection of key clients. You will be responsible for managing the complete lifecycle of each project from initiation through to go live, ensuring delivery in accordance with company methods, contractual obligations, and agreed budgets. There is huge scope for career progression as you start with smaller projects, work packages and upgrades and progress to new projects and eventually regional projects at a more senior level. You will get the chance to work with and learn from experienced senior project and program managers. Role responsibilities for the Project Manager- Clinical Software: • Project management of work packages, upgrades and full lifecycle projects, • Leading, monitoring and managing multiple concurrent projects, (up to 30, mix of work packages and projects) in a customer facing environment, • Undertake project, risk, financial, contractual & commercial management and provide ownership and direction for the entire project life cycle, • Solution team management and matrix team / resource management across delivery, development, and third-party vendor teams, • Project documentation and status reports, • Host internal and external project meetings, • Team motivation and leadership, • Contractual acceptance Knowledge, skills, abilities for the Project Manager- Clinical Software • Experience of delivering complex software solutions into the NHS, Public sector or other sectors from the vendor side (please note that we are looking for demonstrable experience delivering enterprise software. This could be from a wide range from clinical (PAS, EPR, OCRR, ePMA, PACS/RIS, LIMS), • Evidence of having completed full life cycle projects ranging from 6 to 18 months and managing multiple concurrent projects, • Exceptional client facing, presentation and stakeholder skills, • Able to handle difficult customers, scope creep, change control, budgetary issues, high pressure and tight deadlines, • Qualified to Prince2 Foundation, • Matrix people leadership both internally and externally, • Project control, planning and documentation as well as using MS Project, • Financial management (milestone completion, billing and change control), • Happy with a mix of remote working and occasional on site visits and quarterly team meetings This role is ideal for someone who is currently working on the vendor side as a software project manager, who thrives in a fast‑paced environment, is eager to grow, and wants to deliver real value to customers while improving patient care

Portfolio are proud to be exclusively representing, an award-winning cloud-based HR management solution with a reputation for excellence. As part of a global Group, the business is experiencing impressive year-on-year growth and are expanding their dynamic Payroll division! With high-spec offices in Central Manchester, you've the opportunity to join an ambitious, growing team who are passionate about delivering excellence and eager to excel. This is your chance to be part of something special from the ground up & help us build and shape a young division that's set to become an industry leader in outsourced payroll services! As a Payroll Administrator, you'll be at the heart of our client service delivery, ensuring accurate and timely payroll processing for a portfolio of SME clients. You'll become a trusted expert in payroll, helping businesses manage one of their most critical functions with confidence and precision. This is an office-based role, and for good reason! Being in our office full-time means you'll be surrounded by a supportive team where collaboration is key. You'll learn from experienced colleagues, share knowledge, problem-solve together, and build the camaraderie that makes challenging work enjoyable. In payroll, having your team around you to bounce ideas off, ask questions, and celebrate wins together makes all the difference! A bit about you: Passionate about accuracy: You take pride in getting payroll right, every single time. Details matter to you, and you love the satisfaction of error-free submissions. Knowledgeable & up-to-date: You have solid end-to-end payroll experience and stay current with UK legislation, statutory payments, auto enrolment rules, and PAYE regulations. Client-focused & communicative: You build positive relationships easily and can confidently explain gross to net calculations, resolve data queries, and guide clients through payroll challenges. Organised & deadline-driven: You thrive working to processing schedules, managing multiple client payrolls, and ensuring everything runs like clockwork. Growth-minded: You're open to feedback, eager to develop your skills, and excited about growing alongside a division that's going places! Bureau experienced (ideally): Previous experience in an outsourced payroll or bureau environment is a real advantage; you understand the pace, the variety, and the client service expectations. What you'll be doing: Delivering accurate and timely payroll processing for your client portfolio, ensuring gross to net calculations are completed through our software solutions. Following our comprehensive Payroll Processing Checklist to ensure every activity is carried out flawlessly and on schedule. Managing auto enrolment and pensions administration for clients on a periodic basis. Applying your knowledge of statutory payments, tax regulations, and UK payroll legislation. Liaising with clients to resolve data queries and confidently explaining payroll changes. Working with common payroll documentation including MatB1s, P45s, New Starter Checklists, Court Orders, and more. Ensuring all transactions are peer-checked for accuracy and embracing continuous learning and development. What's in it for you? The offers a fantastic benefits package that shows they truly value their people: 25 days holiday, plus bank holidays & a day off on your birthday &; increasing after 2 & 5 years Access to Health Shield Employee Assistance Programme (EAP) Pension scheme contribution increasing to 5% after 5 years; service and 7% after 7 years; service Group life insurance Refer a friend scheme On-site gym & discounted Pace Health Club membership (gym & spa treatments) Eye care contribution Free fruit (office-based staff) Cycle 2 Work scheme (after probation) Travel Season Ticket loan scheme Milestone recognition Discount platform perks including Manchester City centre parking, First Bus Travel Club Membership, Microsoft Home User programme, Anglian Home Improvements, and food & drink discounts at Revolution De Cuba and more!If you're ready for a new challenge and think you may be a good fit for this role, please apply today and we'll be in touch! 51038JT INDPAYN Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things BrightKey requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period Free On site Gym Bright Exchange perksINDMANJ 50538LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Fichtner Consulting Engineers Ltd is a leading technical consultancy with a reputation built on over 34 years of successful projects in the UK and Ireland. Our purpose is to facilitate the investment and delivery of energy infrastructure projects that positively influence the energy transition. Our success comes from the unique combination of skills and experience that continuously evolves. Our Engineers and Consultants support some of the most innovative energy projects across the UK and Ireland; providing design, intellectual, and engineering services to developers, investors, and owner-operators. We have over 175 employees that we are proud to have represent us, operating from our offices in Manchester, Belfast, Dublin, and Glasgow. As the business grows from strength to strength, we are now looking to further extend our team by recruiting a professional electrical engineer, as project manager, to be based out of our Stockport office with UK, Ireland and some EU travel. We are looking for: An electrical engineer with the following skills and experience. • a good degree in Electrical Engineering., • ideally, a Chartered Engineer, or working towards this., • project delivery knowledge of renewable projects to include any combination of solar PV, BESS, wind, energy from waste, hydrogen, carbon capture, or gas fired generation., • significant knowledge of industrial electrical infrastructure with experience in EHV to LV, embedded generation, protection circuits, UK grid connections, HV and LV switchgear, substations and coordinating with UK DNOs., • dealing effectively and professionally with external and internal clients, attending meetings, write and deliver high quality technical reports and models, etc., • excellent understanding of health, safety and welfare within engineering., • witnessing of both site and factory acceptance testing., • ability to assess manufactured or fabricated items for faults., • the provision of site-based construction monitoring., • able to work as part of a wider engineering team and also to operate autonomously as required. What we offer What you can expect from us: • A competitive salary with leading bonus scheme of up to 20% of salary, • Further vocational qualification support, • Electrical vehicle leasing scheme, • Private medical & life assurance, • Cycle to work scheme, • Share purchase option, • Team and company social events, • Milestone scheme celebrating years spent as part of the Fichtner team

Employee Relations Consultant Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. We are looking for a highly motivated, passionate HR professional who would be responsible for providing HR and Employment Law advice and assistance to support client needs. The ER Consultant will actively own cases to resolution, building rapport and relationships with clients on each interaction. Key Responsibilities: To ensure that personal knowledge of employment law and HR best practice is continually updated. To advise, assist and guide clients with all employment law/HR enquiries received. To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database. Attend legal briefings and internal company training to ensure that advice provided is compliant with our services. Ensure departmental protocols are adhered to ensuring a high-quality level of service is always provided. To work in line with the departmental KPIs, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLAs. Offer clients options regarding the take up of other products we provide and make recommendations accordingly. Deliver HR and employment law related training via webinar or in person if required. Always maintain a professional and responsible attitude. What we're looking for: Ability to work in a fast-paced environment. A dynamic and flexible approach, as well as the ability to work under pressure. Practical experience. A willingness to develop your career as a HR professional. An enthusiasm for generating new business referrals. Ability to learn, research and interpret law quickly and effectively. Ability to prioritise and work unsupervised as required. Ability to work to deadlines. Excellent communication and written skills. MS Office knowledge and experience. Benefits Enhanced holidays - 25 days increasing after continuous service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing after continuous service Group life insurance Travel Season Ticket loan scheme Milestone recognition Discounted products and memberships Discounted food and drink. Cycle 2 Work scheme* after probationary period On site Gym 50658BGR3 INDMANS Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Customer Solutions Specialist Salary up to £28,000 DOE Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions Manager Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied usersKey requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the businessBenefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perks INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Customer Solutions Specialist Salary up to £28,000 Location Manchester Purpose Our client, a fast paced, global business, provide a software solution to business owners across the UK and Ireland. We are looking for an experienced B2B complaints handler, to resolve issues for clients, listening to the problem and offering a suitable outcome, retaining the clients business. Identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increasing engagement and retention rates and improve client sentiment and online reputation. Contribute to the business' Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. This is an amazing opportunity for anyone with the relevant experience who is looking for a fresh challenge! Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied usersKey requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business BrightHR Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perksINDMANJ 49748LFR1 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Install & Commissioning Engineer – Enterprise Security Systems CCTV | Access Control | IP Security Up to £45,000 + Company Car + Full Benefits Location: Manchester / Northwest We are currently recruiting for an experienced Install & Commissioning Engineer to deliver enterprise-level security systems across commercial and corporate environments. This role is ideal for a Security Installation Engineer, Security Systems Engineer, or CCTV / Access Control Engineer with strong commissioning experience. Role Overview The successful Install & Commissioning Engineer will be responsible for the installation, configuration, commissioning, and handover of enterprise security systems, working on large-scale, IP-based security solutions. Key Responsibilities • Installation and commissioning of enterprise security systems, • Working on:CCTV systems (IP CCTV, networked CCTV, VMS platforms), Access Control systems, Intruder Alarm systems, Integrated security systems, • System configuration, testing, fault finding, and optimisation, • Network and IP-based troubleshooting, • Reading and working from security drawings and schematics, • Site commissioning, system handover, and client training Candidate Requirements • Proven experience as an Install Engineer, Commissioning Engineer, or Security Systems Engineer, • Strong background in enterprise or large-scale security systems, • Solid knowledge of IP CCTV, Access Control, and VMS platforms, • Experience working in commercial, corporate, or enterprise environments, • Full UK driving licence, • Strong fault-finding and commissioning skills, • Excellent communication and customer-facing ability Desirable Skills & Certifications • Manufacturer experience or certifications with:Genetec, Lenel / LenelS2, Milestone, Gallagher, Avigilon, Honeywell, Paxton, • Good networking / IP knowledge, • Security clearance (where applicable) Salary & Benefits • Salary up to £45,000, • Company car, • Overtime and travel opportunities, • Holiday allowance + bank holidays, • Full benefits package (pension, healthcare options) Why Apply? • Work on enterprise-level CCTV and Access Control systems, • Deliver high-profile, large-scale security projects, • Long-term, stable role with strong technical development, • Excellent earning potential and benefits package

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! If you have good customer service background and want a new challenge, apply today and we'll be in touch! Day-to-day responsibilities: • Provide an excellent customer service to our new and existing clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to the companies business goal of migrating all HRonline users to the new software system * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times. * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback. Key requirements Required skills and experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast-paced environment. * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits: • Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service * Private health care cover after 5 years' service * New business referral scheme * Access to Health Shield * Access to the EAP service * Refer a friend scheme * Paid birthday leave * Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service * Group life insurance * Eye care contribution * Free fruit (office-based staff) * Travel Season Ticket loan scheme * Milestone recognition * Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements * Pace health Club (situated in the park Inn) discounted gym membership and spa treatments * Park Inn 20% off food and drink * New Century food and drink discount * Revolution De Cuba food and drink discount * Cycle 2 Work scheme* after probationary period * Free On site Gym * Bright Exchange perks INDMANJ 51114LFR1 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Customer Solutions Specialist Salary up to £28,000 Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions Manager Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied usersKey requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business BrightHR Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perks INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Electrical Design Engineer - Grid & Primary Design Location: Salford, Manchester Job Type: Full Time - Hybrid working with flexibility. Salary: £57,777 - £77,826 based on experience At Electricity North West, we power the lives of 5 million people across the North West. As we invest in the future of the region's infrastructure, we're looking for an Electrical Design Engineer to join our Grid and Primary Design team. If you're passionate about electrical design and want to shape how our grid evolves to meet future demands, we want to hear from you. The Role As an Electrical Design Engineer, you'll be responsible for delivering substation design solutions up to and including 132kV. Working on major capital projects, you'll manage the design process from concept to completion, collaborating closely with project managers, construction engineers, and internal stakeholders to ensure quality, safety, and cost-efficiency. Key Responsibilities Lead substation design for Grid and Primary capital projects (up to 132kV). Produce and implement cost-effective design strategies from outline to detailed design. Develop technical specifications and protection setting calculations. Act as ENWL's engineer for Factory Acceptance Testing (FAT) of equipment. Manage contractors and liaise with project and construction teams throughout the project lifecycle. Ensure projects meet key milestone deadlines and regulatory KPIs. Contribute to design standards and innovate using new techniques and equipment. What We're Looking For? Minimum HNC in Electrical Engineering (degree preferred, ideally working towards Chartered status). Strong technical knowledge of 132kV, 33kV, 11/6.6kV systems, substations, and protection. Experience in design engineering within the electricity distribution or utilities sector. Understanding of CDM regulations and project safety. Familiarity with AutoCAD, MS Excel, and (ideally) power systems software. Excellent communication, teamwork, and problem-solving skills. Ability to manage design budgets and deliver to timescales. Apply now to join a company driving innovation in the power sector

Job Title: Software Business Development Manager Location: Manchester Salary: Competitive base salary + uncapped commission. Realistic OTE £80k, Top Performers £140k Are you a passionate Business Development Manager who is looking for their next exciting challenge? I am representing an award-winning Software Leader who provide HR and Payroll platform solutions to SME's. You will be instrumental in the sales cycle, drives sales and growth and set new benchmarks in a fast, agile environment. Key Responsibilities: Identify and build pipeline of new businesses, prospecting, social selling and inbound lead conversion. Lead engaging software demos that showcase real value to the clients. Tailor proposals and close deals. Forge relationships with senior stakeholders and business owners. You will collaborate and work closely with the sales development team and succeed targets consistently. What We're Looking For: You will have a minimum of 2 years in B2B sales and Business Development with a proven track record of achieving and succeeding targets. Exceptional verbal and written communication abilities, with the talent to persuade, influence and close. You will be a self-starter who is hungry for financial rewards & commission and demonstrate resilience and determination. You will be tech-savvy, a proficiency in using CRM systems and Microsoft Office Suite. What my client offers: Competitive base salary DOE with an achievable OTE of up to £80k, uncapped commission allowing you to directly benefit from your successes. Performance-based incentives, bonuses, profit-share scheme and regular team celebrations to reward and acknowledge your hard work. Generous holiday allowance, 25 days + annual leave + your birthday off. Pension, life insurance and access to employee assistance program. How to Apply: Apply now and be the driving force behind the next growth milestone. Help shape the future of SME HR/payroll through software solutions. Apply now by sending your CV or click apply. I look forward to receiving your application! 50020GLR INDPSAL Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Portfolio are proud to exclusively represent our client in their search for a HR Sales Advisor. The company is a market leading, global brand who support business owners with HR and Employment Law guidance and advice, ensuring they are legal, compliant and doing the right thing for their employees. Supporting your colleagues in the Business Development team, you will be offering initial EL advice to the Buiness Development Managers and potential new clients, highlighting the service provided, resulting in a closed deal. We are looking for someone with sales experience and Employment Law / HR knowledge - this can come from people management experience if you have conducted HR Meetings etc. and have a solid undertanding of HR processes. A background in sales is useful in this role, good objection handling, ability to identify need and get the buy-in. This is a fast paced role, within a successful team, offering additional earning, whilst making a huge impact on the growth of the business! Job Purpose To provide HR and Employment Law advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Hours of work Monday - Saturday (40 hours shifts, Monday - Friday 8:45am - 5:30pm. 1 Saturday in 4, 10am - 2pm) Day-to-day responsibilities include but are not limited to the below: * To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. * To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. * To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. * To build relationships with BDMs in order to increase trust and use of the service. * To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. * To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. * To provide clients with supporting information/documentation to assist them in the advice provided where applicable. * To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. * To record contacts with BDMs to aid reporting to Management. * To follow internal protocols for managing and escalating cases where applicable. * To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. * To attend the company sales and advice conference and any training when required. * To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. * To present internal training/buzz sessions and external webinars. * To help to develop the New Business Support Team. * To carry out other tasks that are deemed necessary by the Management Team. Required skills and experience * Ability to build and maintain excellent relationships with the BDMs. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills ability to manage own diary. * A dynamic and flexible approach, as well as the ability to work under pressure. * Commercial focused advice. Benefits * Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service * Private health care cover after 5 years' service * New business referral scheme * Access to Health Shield * Access to the EAP service * Refer a friend scheme * Paid birthday leave * Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service * Group life insurance * Eye care contribution * Free fruit (office-based staff) * Travel Season Ticket loan scheme * Milestone recognition * Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements * Pace health Club (situated in the park Inn) discounted gym membership and spa treatments * Park Inn 20% off food and drink * New Century food and drink discount * Revolution De Cuba food and drink discount * Cycle 2 Work scheme* after probationary period * On site Gym * Bright Exchange perks 50605LFR7 INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Fichtner is global engineering consultancy established in 1922 with over 2000 employees over 170 countries. Within the UK and Ireland our engineers and consultants are involved in some of the most innovative energy projects across the UK providing design, intellectual, and engineering services to developers, investors, owners, and operators. Projects in development, construction, or operation in the UK and Ireland, include more than: * 60 major thermal power plants, across the waste, biomass, and conventional power sectors * 10 GWh of battery storage * 5 GW of solar * 7 GW of on-shore and off-shore wind * 5 GWh of pumped storage hydro projects * 20 carbon capture projects, aiming to capture and permanently sequestrate more than 5 million tonnes of CO2 per annum We have over 185 employees that we are proud to have represent us, operating from our offices in Manchester, Belfast, Dublin, and Glasgow and from sites spread across the UK and Ireland. We are now looking to recruit an experienced technical planning engineer to support ongoing roles in the delivery of major infrastructure projects and support the continuous improvement of the services we provide our clients. This role is offered as a permanent and full time position and will be based from our Stockport office location. We are looking for: A high calibre candidate with most of the following skills or experience: * A good degree in engineering or project management (this is essential) * Experience gained with either renewable or conventional power generation projects. * Development and analysis of complex project programmes and schedules. * Project management software including Primavera P6. * Probability analysis e.g. Monte Carlo and Primavera risk analysis. * Best practises for assessing, recording, and reporting progress including leading and lagging KPI’s. * Critical path and delay analysis techniques. * Awareness of claims management and standard forms of contracts. * Strong analytical skills. * Excellent people and communication skills. * Competent user of Microsoft Word, Excel, and Power BI. * Full right to live and work in the UK without any visa restrictions. * A current driving licence for occasional travel to project sites in the UK and Ireland. We offer in return: * A competitive salary package, with leading bonus scheme of up to 20% of salary. * Significant training, development, and career growth opportunities. * Electric vehicle leasing scheme. * Private medical & life assurance. * Cycle to work scheme. * Team and company social events. * Milestone scheme celebrating years spent as part of the Fichtner team

Layout Design Engineer Location: Salford Type: Permanent Staff Salary: £62,145.96 - £68,340.96 Morson Edge are working in partnership with SP Electricity North West who are responsible for delivering power to over five million people. They're champions of the North West and are proud that it's their electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK's journey to net zero carbon is the revolution of their electricity industry to enable clean, green economic growth. As the North West's electricity network operator, it's their responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all. In December 2024, SP ENWL were proud to be named Utility of the Year by Utility Week magazine who said they punched above their weight and used innovation to solve some of the industry's most difficult challenges. Come and be part of the team and make a difference. The Role: Electrical Layout Designer for Capital Projects on DNO systems up to and including 132kV, producing detailed design drawings using ACAD, and working closely with Project Mangers, Construction Engineers and Design Engineers \ Managers to ensure that all 132/33/11/6.6kV projects achieve the programme objectives of time, cost and quality, at each key milestone stage, to meet requirements of the agreed programme.# Must establish and maintain a flexible and adaptable approach to change, being able to respond rapidly and develop creative solutions. Operating effectively as part of the Grid and Primary Major Projects design team the post holder will forge strong working relationships with other team members within Major Projects, across the company and Client organisations. This would be considered as a development role providing the candidate can demonstrate relevant experience. Key Responsibilities Accountable for developing and implementation of electrical layouts that deliver cost effective solutions for Major Electricity Projects. Responsible for the electrical layout design to ensure that project designs are developed in the appropriate and consistent format. Management of appropriate contractors during the whole life of projects requiring liaison with project managers, design, construction and project control sections. Responsible for providing accurate forecasts of information for the range of projects under their control. Managing Drawing Archives and Document Management System. Production of technical specifications for plant and associated with the layout, including structures, insulators, busbars and connectors. Responsible for developing, and agreeing with the layout team and other departments, appropriate design standards for electrical layouts. Responsible for production of Lighting and Small Power and earthing designs. Attending Option Approval Group site meetings and other site surveys to develop electrical layouts using the Standard Solutions Methodology. Knowledge, Skills and Experience HNC in Electrical Engineering or equivalent and must be able to demonstrate relevant layout experience. Expert user of AutoCAD. Good knowledge of 132kV, 33kV and 11/6.6kV systems and substations including switchgear, transformers, overhead and underground circuits. Experienced with electrical engineering design & practices and have good knowledge of the electricity distribution business. Experience of CDM regulations relating to utility projects. Good team working and communication skills. Creative thinker, able to pre-empt project/schedule issues and adapt to change. Must be capable of drawing accurately to scale using model and paper space, layering etc and be able to manipulate views effectively. Must be able to produce plans and elevations from site measurements or archive drawings. What SP ENWL offer As a vital team member, and in return for expertise, an inclusive approach, and commitment, SP ENWL offers a competitive salary and the opportunity to join a passionate and welcoming team. The organisation is committed to supporting its people and is proud of its reward and benefits package, which includes: An annual bonus scheme 26 days annual leave (increasing with length of service) An employee rewards portal offering discounts on well-known brands A market-leading contributory pension scheme Employee assistance programme Opportunities for professional development through its learning and development function SP ENWL values its people and is passionate about creating a great place to work — where everyone can be themselves, reach their full potential, and build lasting careers. The company is committed to increasing diversity of thought and talent within its workforce, aiming to recruit people who are representative of the communities it serves. Embracing differences is seen as a strength that makes the organisation stronger. The recruitment process for this vacancy is being handled by Morson Edge. By applying to this vacancy, you are consenting to have your personal information shared with Morson Talent. Your candidate experience is at the utmost importance to us. If you are not yet ready to apply but would like to discuss any of the above or require any reasonable adjustments (e.g. being able to apply in a different format), please contact to arrange a confidential conversation. TPBN1_UKTJ

Portfolio are proud to exclusively represent our client in their search for a HR Sales Advisor. The company is a market leading, global brand who support business owners with HR and Employment Law guidance and advice, ensuring they are legal, compliant and doing the right thing for their employees. Supporting your colleagues in the Business Development team, you will be offering initial EL advice to the Buiness Development Managers and potential new clients, highlighting the service provided, resulting in a closed deal. We are looking for someone with sales experience and Employment Law / HR knowledge - this can come from people management experience if you have conducted HR Meetings etc. and have a solid undertanding of HR processes. A background in sales is useful in this role, good objection handling, ability to identify need and get the buy-in. This is a fast paced role, within a successful team, offering additional earning, whilst making a huge impact on the growth of the business! Job Purpose To provide HR and Employment Law advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Hours of work Monday - Saturday (40 hours shifts, Monday - Friday 8:45am - 5:30pm. 1 Saturday in 4, 10am - 2pm) Day-to-day responsibilities include but are not limited to the below: * To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. * To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. * To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. * To build relationships with BDMs in order to increase trust and use of the service. * To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. * To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. * To provide clients with supporting information/documentation to assist them in the advice provided where applicable. * To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. * To record contacts with BDMs to aid reporting to Management. * To follow internal protocols for managing and escalating cases where applicable. * To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. * To attend the company sales and advice conference and any training when required. * To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. * To present internal training/buzz sessions and external webinars. * To help to develop the New Business Support Team. * To carry out other tasks that are deemed necessary by the Management Team. Required skills and experience * Ability to build and maintain excellent relationships with the BDMs. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills ability to manage own diary. * A dynamic and flexible approach, as well as the ability to work under pressure. * Commercial focused advice. Benefits * Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service * Private health care cover after 5 years' service * New business referral scheme * Access to Health Shield * Access to the EAP service * Refer a friend scheme * Paid birthday leave * Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service * Group life insurance * Eye care contribution * Free fruit (office-based staff) * Travel Season Ticket loan scheme * Milestone recognition * Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements * Pace health Club (situated in the park Inn) discounted gym membership and spa treatments * Park Inn 20% off food and drink * New Century food and drink discount * Revolution De Cuba food and drink discount * Cycle 2 Work scheme* after probationary period * On site Gym * Bright Exchange perks 50605LFR6 INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume customer service role. For the first 30 days of a clients contract, you will be responsible for dealing with any issues, general queries and technical questions they may have about the software, helping them to navigate the system and being a point of contact. You will be keeping in regular contact via calls both inbound and outbound and on Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! With a clear progression pathway and regular salary increases, this is an amazing opportunity for someone with good experience in customer service looking for a new challenge. Day-to-day responsibilities: • Provide an excellent customer service to our new and existing clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to the companies business goal of migrating all HRonline users to the new software system * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times. * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback. Key requirements Required skills and experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast-paced environment. * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business BrightHR Benefits: • Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service * Private health care cover after 5 years' service * New business referral scheme * Access to Health Shield * Access to the EAP service * Refer a friend scheme * Paid birthday leave * Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service * Group life insurance * Eye care contribution * Free fruit (office-based staff) * Travel Season Ticket loan scheme * Milestone recognition * Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements * Pace health Club (situated in the park Inn) discounted gym membership and spa treatments * Park Inn 20% off food and drink * New Century food and drink discount * Revolution De Cuba food and drink discount * Cycle 2 Work scheme* after probationary period * Free On site Gym * Bright Exchange perks INDMANJ 50538LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things BrightKey requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period Free On site Gym Bright Exchange perksINDMANJ 51242LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

HR Business Partner Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. We are looking for a highly motivated, passionate HR professional who would be responsible for providing HR and Employment Law advice and assistance to support client needs. The Advice Business Partner will actively own cases to resolution, building rapport and relationships with clients on each interaction. Key Responsibilities: To ensure that personal knowledge of employment law and HR best practice is continually updated. To advise, assist and guide clients with all employment law/HR enquiries received. To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database. Attend legal briefings and internal company training to ensure that advice provided is compliant with our services. Ensure departmental protocols are adhered to ensuring a high-quality level of service is always provided. To work in line with the departmental KPIs, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLAs. Offer clients options regarding the take up of other products we provide and make recommendations accordingly. Deliver HR and employment law related training via webinar or in person if required. Always maintain a professional and responsible attitude. What we're looking for: Ability to work in a fast-paced environment. A dynamic and flexible approach, as well as the ability to work under pressure. Practical experience. A willingness to develop your career as a HR professional. An enthusiasm for generating new business referrals. Ability to learn, research and interpret law quickly and effectively. Ability to prioritise and work unsupervised as required. Ability to work to deadlines. Excellent communication and written skills. MS Office knowledge and experience. Benefits Enhanced holidays - 25 days increasing after continuous service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing after continuous service Group life insurance Travel Season Ticket loan scheme Milestone recognition Discounted products and memberships Discounted food and drink. Cycle 2 Work scheme* after probationary period On site Gym 50658BGR2 INDMANS Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Portfolio are proud to exclusively represent our client in their search for a HR Sales Advisor. The company is a market leading, global brand who support business owners with HR and Employment Law guidance and advice, ensuring they are legal, compliant and doing the right thing for their employees. Supporting your colleagues in the Business Development team, you will be offering initial EL advice to the Buiness Development Managers and potential new clients, highlighting the service provided, resulting in a closed deal. We are looking for someone with sales experience and Employment Law / HR knowledge - this can come from people management experience if you have conducted HR Meetings etc. and have a solid undertanding of HR processes. A background in sales is useful in this role, good objection handling, ability to identify need and get the buy-in. This is a fast paced role, within a successful team, offering additional earning, whilst making a huge impact on the growth of the business! Job Purpose To provide HR and Employment Law advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Hours of work Monday - Saturday (40 hours shifts, Monday - Friday 8:45am - 5:30pm. 1 Saturday in 4, 10am - 2pm) Day-to-day responsibilities include but are not limited to the below: * To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. * To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. * To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. * To build relationships with BDMs in order to increase trust and use of the service. * To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. * To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. * To provide clients with supporting information/documentation to assist them in the advice provided where applicable. * To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. * To record contacts with BDMs to aid reporting to Management. * To follow internal protocols for managing and escalating cases where applicable. * To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. * To attend the company sales and advice conference and any training when required. * To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. * To present internal training/buzz sessions and external webinars. * To help to develop the New Business Support Team. * To carry out other tasks that are deemed necessary by the Management Team. Required skills and experience * Ability to build and maintain excellent relationships with the BDMs. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills ability to manage own diary. * A dynamic and flexible approach, as well as the ability to work under pressure. * Commercial focused advice. Benefits * Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service * Private health care cover after 5 years' service * New business referral scheme * Access to Health Shield * Access to the EAP service * Refer a friend scheme * Paid birthday leave * Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service * Group life insurance * Eye care contribution * Free fruit (office-based staff) * Travel Season Ticket loan scheme * Milestone recognition * Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements * Pace health Club (situated in the park Inn) discounted gym membership and spa treatments * Park Inn 20% off food and drink * New Century food and drink discount * Revolution De Cuba food and drink discount * Cycle 2 Work scheme* after probationary period * On site Gym * Bright Exchange perks 50605LFR7 INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

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