Trabajos mystery shopper en Reino Unido

Job Description Title: Sales Associate - New Bond Street - Arabic Speaker Reports To: Store Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands, • Arabic Speaker Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism Senior Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships. You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service as well as the close supervision of managers. SALES • Deliver budgeted sales., • Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders., • Understands the importance of Host Store and other concession relationships which is constantly maintained., • Take initiative and ownership to act instinctively to improve the business., • To invest time to review your brand performance to enhance your commercial decisions., • Contribute towards the development of the department in line with consumer demands and business opportunity., • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours., • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones., • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard., • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy., • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Invest time in the development of your management team so that they are able to perform to their best ability., • Have positive relationships with co-workers and Group General Manager., • Create a positive and togetherness across all areas of the floor by championing this daily., • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Take ownership of the daily hygiene ceremony and that it is being carried out., • Ensure the opening and closing standards are completed daily., • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target., • Achieve Host Store and Company Sales, Mystery Shopper, Productivity target., • Achieve retention and labour turnover target., • Contribute to achieve payroll target., • Audit at +/- 0.3% or below., • Meet event targets (% sales revenue)., • Meet and exceed the 10% target or above for client book sales. BENEFITS OF JOINING THE TEAM: • Competitive basic salary, • Generous bonus structure, • Pension Scheme, • Gorgeous shoes each season, • Amazing employee discounts Our Culture We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism

Job Description Title: Senior Sales Associate Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a Senior Sales Associate, you are a key player on the boutique team—combining deep product knowledge, exceptional client service, and leadership presence to support both customer experience and team performance. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Senior Sales Associates lead by example and contribute to a culture of respect, team collaboration, and elevated service. Job Purpose To serve as a role model on the sales floor by delivering exceptional client service, meeting and exceeding personal sales goals, and supporting junior staff with day-to-day selling and service standards. The Senior Sales Associate acts as a product expert and clienteling ambassador, helping to drive performance and uphold Longchamp’s luxury values. Key Responsibilities Client Service & Sales Leadership • Deliver world-class service to each client, providing tailored styling advice and storytelling around Longchamp’s heritage and product craftsmanship, • Actively drive personal sales and assist others in achieving team goals, • Support CRM initiatives by cultivating long-term relationships and managing follow-ups, • Resolve client issues with professionalism and sensitivity Team Mentoring & Support • Serve as a coach and mentor for junior Sales Associates during floor operations, • Provide peer-to-peer training on product knowledge and selling techniques, • Help reinforce service protocols and team standards, particularly during peak periods, • Support management in daily team briefings and onboarding of new employees Product & Brand Expertise • Maintain deep, up-to-date knowledge of collections, materials, and product care, • Stay informed on current fashion trends and competitive market activity, • Share feedback on product performance and customer preferences with leadership Boutique Operations • Support store operations including stock handling, delivery processing, and replenishment, • Perform POS transactions with speed and accuracy, • Maintain floor presentation and cleanliness throughout the shift, • Follow all loss prevention and compliance procedures Skills & Qualifications • 2–3 years of experience in premium or luxury retail, preferably in a leadership or mentorship role, • Strong customer service and sales acumen, • Advanced product knowledge and presentation ability, • Excellent communication and interpersonal skills, • POS and inventory system proficiency, • Fluent in English; other languages a plus Person Specification • Confident, articulate, and client-focused, • Collaborative and supportive of team goals, • Demonstrates a polished and elegant appearance in line with brand standards, • Reliable, proactive, and performance-driven, • Open to feedback, coaching, and personal development, • Available to work flexible hours, including weekends and holidays Key Performance Indicators (KPIs) • Personal sales target achievement, • Units per Transaction (UPT) and Average Transaction Value (ATV), • CRM data capture, client retention, and reactivation, • Team support contribution (e.g. mentoring, shift leadership), • Client satisfaction and mystery shopper feedback, • Visual compliance and operational excellence Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Job Description Title: Sales Associate Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Fieldwork Manager in London - Leading Customer Experience Brand Monday-Friday, full time, London based office (hybrid with one working day at home) £28.8k plus up to £4k bonus (OTE £32k+) and benefits Voted top places to work Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Fieldwork Manager to join a dynamic, fast-paced, and rewarding team—where mystery shopping meets mastery. As a Fieldwork Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network of Mystery Shoppers. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair. This isn’t just a desk job—it’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun. About this role: Allocate mystery shops (digital, telephone, in-person, video) to Shoppers to meet tight deadlines Brief, coach and support Mystery Shoppers to ensure top-tier delivery Drive performance metrics like shopper engagement, report quality, and on-time submission Recruit Mystery Shoppers in underserved regions using creative sourcing methods Lead and contribute to training, coaching and knowledge-sharing within the team Handle client queries and challenges with professionalism, speed and insight Plan and execute motivational sprints to meet high-volume scheduling targets Support operational efficiency and process improvements Collaborate closely with leadership on new projects and key client initiatives Occasionally perform or validate mystery shops to maintain operational continuity About you: Exceptionally organised with great time management skills! A strategic thinker who can forecast and solve problems proactively Resilient under pressure and thrives in a target-driven environment A strong communicator Creative, especially with social media campaigns and engagement strategies Digitally capable—no coding needed, just happy working with online tools daily Tenacious and adaptable with a “let’s get it done” attitude Experience in fieldwork coordination, customer insights, or scheduling logistics What You’ll Get A chance to shape and grow a region you can truly “own” Daily variety, challenges, and the opportunity to build meaningful relationships A sociable, supportive team who work hard, celebrate wins, and enjoy the ride Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities Opportunities for personal and professional development in a growing business Your recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment group, and can be contacted simply by applying for the role below. Maddie and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry

Customer Perceptions are recruiting Mystery Shoppers in N.Flexible working hours are available to suit your needs.NOTE: our fees are on a per shop basis, so you can do approx 3 in an hour so therefore hour rate approx.All you need is: Good observational skills The ability to recognise outstanding cu

Are you a shopping enthusiast with a keen eye for detail? Do you enjoy providing feedback and influencing the customer experience? If so, Helion Research has the perfect opportunity for you! We are looking for enthusiastic and reliable mystery shoppers to join our network in Great Britain. Join Heli