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Role- Help Desk Coordinator Location- Office is outside Aylsbury (office based, you will need a driving licence) Salary- up to £29,000 Working hours- Monday to Friday 8am-5pm General * Receiving inbound calls and emails and making frequent outbound calls and emails. * Scheduling engineers to attend call outs and regularly updating them with their required jobs * Generation and closure of scheduled work orders * Overseeing job completion in respect of in-house engineering and sub- contractor services * Updating in-house systems and informing external clients regularly of updates * Managing the helpdesk inbox efficiently daily * Constant liaison with engineers, subcontractors and clients via phone/email * PPM asset management planning via our databases * Respond quickly and effectively to client queries * Raising jobs and purchase orders daily * Always providing excellent customer service * Completing various admin tasks as requested. Requirements * Worked in a familiar field * Experienced in scheduling, coordinating, arranging role. * Experienced working with CRM Systems (desirable) * Great communicational skills Offer * Great working environment * Up to £29,000 * Benefits package INDBS

Part-Time Helpdesk Coordinator (Zero Hours Contract) Based in Aylesbury Office Evenings & Weekends | Designed Around Real Life Full-time job? School runs? Gym at 6am? Need extra income without signing your life away? This role is built for exactly that. The Role We’re looking for a Part-Time Helpdesk Coordinators to manage client and tenant maintenance requests and deploy engineers as required. You’ll be the calm, organised voice behind the scenes during evenings and weekends, ensuring issues are triaged properly and emergencies are handled quickly and professionally. Your responsibilities will include: Managing incoming maintenance requests from clients and tenants Triage of issues — deciding what’s urgent and what can wait Coordinating engineers and contractors Reacting decisively to emergency situations Keeping all parties updated clearly and professionally Ensuring jobs are properly logged and closed Hours & Flexibility This is a zero hours contract, primarily covering: Evenings Weekends Which means: ✔ Keep your day job ✔ Do the school run ✔ Walk the dog ✔ Still have a life ✔ Hours considered 4hrs up wards. Then log in and coordinate like a pro. We need reliability when you’re scheduled — but outside of that, your time is your time. What We’re Looking For Strong communication skills (calm, clear, professional) Good judgement under pressure Organised and tech-comfortable Able to think on your feet in emergency situations Experience in property / maintenance preferred but not essential If you’re the person friends call when something goes wrong — you’ll probably be great at this. What You’ll Get Flexible working structure Supportive team environment Opportunity to grow into a larger role over time Accrued paid holiday. Full training