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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do * Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of * Great customer outcomes, process adherence/execution * Non process adherence / execution * Training and knowledge gaps * Error trends and root causes * System failures * Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement * Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions * Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: * Analysis of results, insights and data from multiple viewpoints * Partnering with key stakeholders to refine and optimise insights * Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” * Performing post insight impact reviews * Maintaining a record of business impact and continuous improvement * Support quick win and value add initiatives * Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Be able to quickly learn and maintain a detailed knowledge of agent level processes * Ability to prioritise own day to day workload effectively * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance Excellence * A positive mindset, contributing to the culture and values that are important to Capital One * Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Bid & Contracts Coordinator Derby | £27,500 Ganymede is a leading provider of specialist recruitment and workforce solutions across the UK’s infrastructure and transportation sectors. As part of the AIM-listed RTC Group, we support major projects across rail, energy, construction, highways, and transportation nationwide. We’re looking for a Bid & Contracts Coordinator to join our Compliance Team at our Derby head office. This is a fantastic opportunity for someone who enjoys organisation, working to deadlines, and supporting business-critical activity. You’ll play a key role in coordinating bid and tender activity, supporting contract and compliance processes, and ensuring submissions are completed accurately and on time. Responsibilities include managing bid documentation, maintaining procurement portals and company profiles, supporting proposal preparation, and helping develop a central Bid Library. What we’re looking for: • Previous administration or coordination experience, • Strong organisational skills and attention to detail, • Confident communication skills with the ability to work across teams, • Ability to manage multiple deadlines in a fast-paced environment, • Experience with bids, tenders, or procurement portals is desirable Why join Ganymede? • Play a key role in securing major infrastructure projects, • Join a supportive, collaborative, and driven team, • Gain exposure across exciting UK-wide sectors Apply now or contact Rachael Bailey-Frost to find out more.

SF Partners are pleased to be recruiting for a role for our client in Derby. This is exclusive with SF, and would be ideal for a candidate who would like some flexbility within their role as this has some flex to start/finish times, as well as hybrid working. \n \nBeing part of a busy department, you will be responsible to support the performance and asset function by collecting, analysing, and maintaining accurate operational and financial data. The role ensures information is reliable, up to date, and presented in a way that supports effective decision-making, performance monitoring, and service delivery. \n \nJob Title: Data & Performance Coordinator \nReports To: Performance & Asset Manager \nLocation: Hybrid (Central Office & Homebased) \n \nKey Responsibilities: \n \nGather and maintain data from multiple internal teams to support performance reporting \nUpdate and monitor records relating to works, progress, and completion \nProduce regular and ad hoc reports on performance, spend, and delivery \nTrack budgets, highlight variances, and support financial coding accuracy \nMaintain trackers and ensure stakeholders are updated on progress and risks \nSupport payment processing, purchase orders, and invoice tracking \nEnsure data accuracy across systems and support record integrity \nAssist with contractor/supplier records and compliance checks \nContribute to meetings and provide data insights where required \nIdentify and support process improvements \nSystems & Support \nSupport system updates, testing, and data quality improvements \nAssist with reporting development and data migration activities \nEnsure consistency and accuracy across all data sources \n \nPerson Specification \n \nStrong Excel and Microsoft Office skills - essential \nExperience handling data, reporting, or performance information - essential \nHigh attention to detail and strong analytical ability - essential \nAbility to manage workload and meet deadlines - essential \nGood communication and stakeholder engagement skills - essential \nExperience with financial or operational tracking systems - desirable \nUnderstanding of performance indicators or asset/operational data - desirable \n \nIf this role is suitable for you, and you have the skillset above inclusive of strong excel skills then please get in touch today

Job Title: Business Coordinator\nLocation: Derby, UK\nSector: Social Housing\nReporting To: Business Support Manager / Operations Manager\n\nSalary: Up to £33,000 + Package (DOE)\n\nRole Overview\n\nThe Business Coordinator plays a key role in supporting the efficient operation of a social housing organisation. This position involves coordinating administrative, operational, and customer-focused activities to ensure high-quality service delivery to residents and stakeholders. The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.\n\nKey Responsibilities\n\nOperational Support\n\nCoordinate day-to-day business activities across housing and property services teams\nMaintain accurate records, databases, and reporting systems\nSupport the planning and delivery of projects, repairs programmes, and tenancy services\nMonitor service performance and assist in producing KPI reportsCustomer & Stakeholder Engagement\n\nAct as a first point of contact for internal teams, residents, and external partners\nHandle enquiries professionally, ensuring timely resolution or escalation\nSupport resident engagement initiatives and community programmesAdministrative Coordination\n\nSchedule meetings, manage calendars, and prepare documentation\nProcess invoices, purchase orders, and budget tracking support\nEnsure compliance with organisational policies and regulatory requirementsData & Reporting\n\nCollate and analyse data to support decision-making\nProduce regular reports on service delivery, complaints, and performance metrics\nMaintain confidentiality and ensure data protection standards are metCompliance & Governance\n\nSupport audits and compliance checks within housing services\nAssist in maintaining health & safety records and documentation\nEnsure adherence to social housing regulations and internal procedures \n\nKey Skills & Experience\n\nEssential:\n\nPrevious experience in an administrative or coordination role\nStrong organisational and time management skills\nExcellent communication skills (written and verbal)\nProficiency in Microsoft Office (Word, Excel, Outlook)\nAbility to manage multiple tasks and meet deadlinesDesirable:\n\nExperience within social housing, property, or public sector\nKnowledge of housing management systems\nUnderstanding of regulatory frameworks in social housing \n\nPersonal Attributes\n\nProactive and solution-focused\nHigh attention to detail\nStrong interpersonal skills and team collaboration\nAdaptable and resilient in a changing environment\nCommitment to delivering excellent customer service \n\nSalary & Benefits\n\nCompetitive salary (dependent on experience)\nPension scheme\nFlexible working options\nGenerous annual leave entitlement\nTraining and development opportunities \n\nTo apply please send your CV to (url removed)

Bid & Contracts Coordinator Location: Derby Salary: £27,500 Ganymede is a leading provider of specialist recruitment and workforce solutions across the UK’s infrastructure and transportation sectors. As part of the AIM-listed RTC Group, we partner with clients across rail, energy, construction, highways, and transportation, delivering expert talent on critical projects nationwide. We’re looking for a Bid & Contracts Coordinator to join our Compliance Team at our Derby head office. This is a fantastic opportunity for someone who enjoys organisation, detail, and working at the heart of business-critical activity. You’ll play a key role in supporting bids, tenders, and contractual processes - helping ensure we win and deliver work effectively. The Role You’ll be responsible for coordinating bid activity and supporting contract and compliance processes across the business. Key responsibilities include: Coordinating bid and tender activity from initial enquiry through to submission Managing documentation, deadlines, and internal communication across bid teams Supporting the preparation, formatting, and proofreading of proposals Maintaining bid portals, procurement systems, and company profiles Developing and managing a central Bid Library Supporting contract reviews and ensuring client requirements are clearly captured Assisting with supplier coordination and internal tender processes What We&...

Talent Coordinator (12-Month FTC – Maternity Cover) Derby | Part-time (25 hours, Monday–Friday) £27,500 pro rata Ganymede and ATA Recruitment are specialist recruitment businesses delivering engineering and technical talent across the UK's infrastructure and transportation sectors. We're looking for a Talent Coordinator to provide dedicated administrative and coordination support across our internal recruitment function. This is a key support role, ensuring the smooth running of internal recruitment, onboarding, and training activity across both brands, on a 12-month maternity cover. This role is ideal for someone highly organised, detail-focused, and confident working in a fast-paced environment where accuracy and coordination are essential. Your contracted office location will be our Head Office in Derby. Following completion of your training, you will be able to utilise our agile working policy, working predominantly from home with travel to the office required as needed. What You'll Be Doing A hands-on coordination role focused on administration, systems management, and supporting recruitment activity: Recruitment & Coordination Support • Providing day-to-day administrative support to the Talent Manager, • Coordinating internal recruitment activity from advertising through to interview stage, • Managi...

We are pleased to be working in partnership with a well known residential developer, they are a leading UK partnership housing specialist, to recruit a Development Coordinator for their Derby office. This is an excellent opportunity for an organised and driven professional to join a well‑established developer delivering high‑quality residential-led schemes in collaboration with local authorities and registered providers. Role As Development Coordinator, you will support the development team across the full lifecycle of projects, from early feasibility and planning through to pre‑construction and project handover. You will play a key role in coordinating consultants, managing information, and ensuring developments progress efficiently and compliantly. Key responsibilities include: Supporting the development management team across multiple residential schemes Coordinating external consultants including planners, architects, and engineers Assisting with planning submissions, reports, and development appraisals Monitoring programmes, key deadlines, and risk registers Preparing development documentation, approvals, and internal reports Liaising with internal teams including technical, commercial, delivery, and sales About You We are keen to speak with candidates who have: Experience in a development, construction, housing, or property‑related role Strong organisational and coordination skills An understanding of the residential development or regeneration process Confidence dealing with multiple stakeholders and consultants Excellent written and verbal communication skills A background in development coordination, planning, technical, or project support would be advantageous, though candidates looking to progress into a development‑focused role are also encouraged to apply. What’s on offer The opportunity to join a respected and financially secure UK developer Exposure to meaningful residential and regeneration projects Clear development and career progression opportunities Competitive salary and benefits package Hybrid and flexible working arrangements

Administrator (Bid & Contracts Coordinator) Location: Derby Salary: £27,500 Ganymede is a leading provider of specialist recruitment and workforce solutions across the UK’s infrastructure and transportation sectors. Part of the AIM-listed RTC Group, we support major projects across rail, energy, construction, highways, and transportation nationwide. We’re looking for an organised and proactive Administrator to join our Compliance team in Derby, as a Bid & Contracts Coordinator. This is an excellent opportunity for someone with strong administration, coordination, or project support experience who enjoys managing processes, working to deadlines, and keeping things running smoothly behind the scenes. The Role You’ll support the coordination of bids, tenders, and contracts across the business, helping ensure information is accurate, deadlines are met, and processes run efficiently. Key responsibilities include: Coordinating administrative activity for bids and tender submissions Managing documents, trackers, deadlines, and internal communications Supporting the preparation, formatting, and proofreading of proposals Updating procurement portals, systems, and company information Maintaining organised records and a central document library Supporting contract administration and compliance processes Liaising with internal teams, suppliers, and stakeholders across the business What We’re Looking For Strong organisational and time management skills Excellent attention to detail Confidence managing multiple tasks and deadlines Good written communication and document formatting skills Ability to work collaboratively with different teams Comfortable using Microsoft Office and internal systems A proactive and reliable approach Experience with bids, tenders, contracts, procurement portals, or compliance processes would be beneficial. Why Join Ganymede? Be part of a business supporting major UK infrastructure projects Friendly and supportive team environment Varied role with real responsibility and impact If you’re looking for a role where you can build on your administration and coordination skills within a growing business, we’d love to hear from you. Apply now or contact Rachael Bailey-Frost to find out more. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Managing office supplies, post as well as ensuring the office is kept in good order. They are looking for a proactive, highly organised PA/Administrator to join their London office with around 80 employees. You’ll take ownership of office operations, facilities, compliance, travel coordination, ev

Facilities Management Coordinator. We're looking for a Facilities Management Coordinator to help us make a difference to our planet. Facilities Management Software CAFM & CEMAR, Condeco) and interface with Met Office change management tools, ServiceNow.

A prominent spirits company in Greater London is seeking an Office Manager to create a seamless, positive office experience. The ideal candidate will manage office operations and HR coordination, ensuring a compliant and efficient workspace.

Met Office is looking for a Facilities Management Coordinator in Devon and Torbay to support facilities management activities.

The Coordinator will support the day-to-day operations of the London office by delivering effective workplace and office services. Working closely with the Office Manager, the role is responsible for coordinating vendors, supporting health & safety compliance activities, managing office supplies and

By applying for this role your details will be submitted to Office Angels. Office Angels is an employment agency and business. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Antal International Network is seeking a Receptionist & Office Administrator based in Central London & Weybridge. Candidates should have prior experience in reception or office administration and possess strong communication skills.

We are seeking a highly polished and proactive FOH / Office Coordinator to be the face of the London office. Ordering office supplies and maintaining office presentation. FOH / Office Coordinator (Temp-to-Perm).

This is a fully in-office position, from Monday to Friday, 8:30 am to 5:30 pm. Zego is looking for a Workplace Experience & Facilities Co-ordinator to run daily operations at their London office. The role includes managing office supplies, health and safety compliance, and supporting events for empl

A reputable online service provider in England seeks an organised IT Office Coordinator to support administrative operations within the IT team. Ideal candidates will have experience in office coordination and purchasing, along with strong Microsoft Office skills. The position involves managing purc

The ideal candidate will manage schedules, maintain records, and ensure efficient office operations.

Maintain office supplies, equipment, and manage vendor relationships to ensure smooth office operations. Location: York Office – on-site Monday through Friday. Monitor office operations, support ticket queue, and resolve questions with comprehensive answers.

We are looking for a highly organised, motivated and proactive Office Coordinator to play a key role in ensuring the smooth day‑to‑day running of our workplace. Order all stationery and consumables for the office and ensure areas are stocked and neatly kept and maintained. Ensure all office spac

Are you an organised, detail-oriented professional with a desire for seamless travel coordination? We are seeking an experienced Travel Office Co-Ordinator to join our Travel Office team, reporting to the Travel Office Manager.

A privately owned investment firm based in Chelsea is looking for an exceptional individual to join its executive office on a fixed-term basis. Experience supporting a CEO, working in a family office, or in environments where confidentiality is essential will be an advantage. The role is fully offic

Delta Capita is seeking a proactive and highly organised Office & Executive Support Coordinator to support the Senior Executive Assistant and contribute to the smooth running of our London office. Experience in an administrative, office support, or junior EA role. Provide support on office facilitie

Facilities management for the office to ensure smooth running. Office Angels is an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. A fantastic opportunity to join a small family run business as their Administra

A legal firm in Margate is looking for a Receptionist and Office Co-ordinator to act as the first point of contact, manage reception and office tasks, and support the Family Team.

We are looking for a detail‑oriented Reconciliations Coordinator to join our finance operations team. Office Angels is an equal-opportunity employer and is acting as a recruitment agency for this vacancy.

CBSbutler Holdings Limited trading as CBSbutler is seeking an Office Assistant/Coordinator to manage front-of-house operations in Godalming for a 12-month contract. This full-time position involves being the first point of contact for clients, managing meeting rooms, and coordinating office supplies

This role offers valuable experience in a fast-paced environment and requires full-time office presence in Greater London for 4 - 6 weeks.

To support the management of all office services within the Pocklington site, under the direction of the Office Manager and to assist with the maintenance of the training and development requirements for the UK & Ireland legal entity, ensuring attention to detail and consistency throughout all aspec

Nestlé SA is seeking a HR Services Coordinator for a 6-month contract in York. Ideal candidates should have HR administration experience, be organised, and proficient in Microsoft Office.

This position is ideal for a qualified Vehicle Technician seeking to transition from hands-on workshop duties into a structured office-based technical role. Strong IT skills (Microsoft Office and web-based systems essential).

A fantastic opportunity has arisen for a bright and proactive Office Coordinator to join a growing life sciences communications business on an initial 3-month temporary basis, with strong potential to be extended or go permanent. Comfortable using Microsoft Office and picking up new systems.

A leading global legal finance firm in London is seeking an Office & Marketing Assistant to provide administrative support and coordinate marketing activities. The ideal candidate will have 2-3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office and CRM sys

RE People is seeking a part-time Office Manager in Burford, offering hybrid work arrangements.

The role requires office administration experience, a university degree preference, and proficiency in both Spanish and English.

This is a fantastic opportunity for an Office Coordinator to join a professional and friendly accountancy firm where you will play a key role in supporting the wider team and ensuring the office runs efficiently. We are representing a well‑established firm of accountants based in North West London

A global shipping company is seeking a Facilities Assistant to support day-to-day office operations in London. The successful candidate will manage tasks such as staff support, tracking shipments, coordinating office supplies, and assisting with events. This full-time role offers a structured schedu

We are seeking an Office Services & Training Coordinator to support the management of all office/site services within the Pocklington site, with the requirement to cover reception duties as required (mainly for holiday cover) in Pocklington and from 2026 to include the Howden reception cover. Office

Housekeeping Office Coordinator. Duties and responsibilities related to the Housekeeping Office Coordinator role. Benefits You Will Enjoy As a Housekeeping Office Coordinator.

As Office Co‑ordinator you will interact daily with every single person in the office including our lovely office dogs and you’ll be the ‘go‑to’ person within the office, providing support to the team. Previous experience of working in an office environment in a receptionist/office coordin

School Office Coordinator : Outstanding Primary School (Brent, NW10). We are seeking to appoint a highly organised, proactive, and personable School Office Coordinator to join a friendly and supportive primary school team in Brent. Key Responsibilities Of a School Office Coordinator.

As an Office Coordinator, you will ensure Neko's London office operates seamlessly as the company establishes and grows its presence in the UK. Ensure smooth day-to-day London office operations with consistently high workplace experience standards, measured through employee feedback and operational

We are seeking a highly polished and proactive FOH / Office Coordinator to be the face of the London office. FOH / Office Coordinator (Temp-to-Perm). Ordering office supplies and maintaining office presentation.

A leading recruitment agency is seeking an HR & Office Coordinator to support HR and office functions in Bradford. This varied, fully office-based role involves admin support for recruitment, onboarding, overseeing employee records, and managing day-to-day office tasks.

Be First Regeneration Limited is seeking an experienced Office Coordinator to maintain an efficient office environment. The role involves managing office operations, providing administrative support, and coordinating meetings. The ideal candidate has over three years of experience, is proficient wit

A premier talent agency in Central London is seeking an experienced administrator to support a team in managing talent.The ideal candidate will have a strong background in administration within the media sector, excellent organisational skills, and the ability to handle pressure.Responsibilities inc

Soho Home is currently looking for a Product Data Coordinator, for a 6 month FTC assignment. In Office Dog Policy on Fridays.