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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

Yiewsley Food Centre, a growing and customer-focused retail business, is seeking a dedicated and results-driven Shop Manager to lead daily store operations and drive continued business growth. This is a fantastic opportunity for an experienced retail professional to take the next step in their career with a dynamic and supportive team. Key Responsibilities: Oversee end-to-end store operations, ensuring efficiency and compliance Lead, manage, and motivate the team to achieve sales and service goals Create shift schedules, delegate tasks, and monitor team performance Maintain high standards of customer service and handle escalated issues Manage stock levels, ordering, inventory, and merchandising Analyse sales trends and implement action plans to drive revenue Ensure store presentation, hygiene, and safety standards are consistently met Collaborate with senior management on strategic planning and improvements Recruit, train, and develop staff to uphold company values and performance standards Produce operational and financial reports as required Requirements: Minimum 3 years of experience in a retail management or senior supervisory role Strong leadership, communication, and team-building skills Proven ability to manage operations and meet KPIs Excellent problem-solving and decision-making abilities Good understanding of retail compliance, stock control, and health & safety Proficiency in Microsoft Office and basic financial reporting Ability to work flexible hours, including weekends and holidays Hour: 37.5 Hours per/week If you are a experienced Shop manager (Retail) and looking for a dynamic and fast-paced working environment and are ready to take on a new challenge, we want to hear from you! To apply, please submit your CV outlining your relevant experience and qualifications.

About the job Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English – excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Fixed Term (12-months) - night shift Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Room Division Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

- Hours: 10–15 hours/week (mornings, evenings and occasional weekends) - Pay: £12–£15/hour + commission About FitLab23 FitLab23 is a women-first strength & conditioning gym that empowers our community to feel confident, strong, and supported. With small-group strength training, boxing, and conditioning, we promote real results in a fun, inclusive environment. Role Overview As our Deputy Gym Manager, you’ll be the right-hand person to Henry and Bee, supporting day-to-day gym operations while helping drive sales, member experience, and content/marketing. You’ll split your time between the gym floor, community engagement, and digital storytelling. Key Responsibilities - Sales & Membership Growth - Welcome potential members, conduct gym tours, and guide prospects through our offers (Ultimate Champion, Athlete, Hero) - Make follow-up calls, manage CRM entries, and close membership sales (with commission) - Support marketing campaigns to generate new leads - Customer Experience & Journey - Ensure world‑class first impressions: greet, assist, and build rapport - Oversee class bookings (via our app) and respond to questions or feedback - Maintain a welcoming, inclusive atmosphere in all gym areas - Content Creation & Marketing - Produce engaging social media content (photos, Reels, Stories) around workouts, member transformations, tips, events - Collaborate on local marketing efforts (e.g., mailers, local ads) to boost visibility - Help grow social presence using best practices—member spotlights, local influencer partnerships, regional hashtags Operational Support - Liaise with coaches to monitor class quality and customer satisfaction - Assist with light admin, membership records, CRM updates - Maintain gym standards—cleanliness, safety, equipment readiness What We’re Looking For - Passion for fitness, strength training or boxing; aligned with our female‑empowerment mission - Proven sales experience: comfortable with phone and in-person lead conversion (1+ year preferred) - Excellent verbal & written communication; strong organisational and time-management skills - Social media savvy: basic photography/video editing and content sense - Confidence in using CRM systems, Microsoft Office apps - Adaptability and drive: able to multitask in fast-paced environment - Flexibility for evening and weekend shifts Why FitLab23? - Join a close-knit, high-energy team that holds community first - Flexible scheduling—ideal for students or part-timers - Competitive pay with commission - Unlimited access to our classes and gym - Real career growth potential within our expanding brand

Duties and Responsibilities: · Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes. · Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity. · Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products. · Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively. · Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments. · Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes. · Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations. · Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards. · Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review. · Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies. · Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders. · Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality. ** Skills and Qualifications:** · Proven experience in an office management or administrative role. · Background in customer service, with a focus on resolving inquiries and complaints effectively. · Experience in supervising or leading a team. · Relevant Bachelor’s /Master’s degree. · Familiarity with inventory control processes and supplier management.

Airfreight Operations Specialist – Join Our Specialist Team in Hounslow Salary: Up to £34,000 (DOE) + Pension & Perks | Full-Time | Monday to Friday Are you looking to take the next step in your airfreight career? We’re a growing, dynamic team specialising in Dangerous Goods airfreight, and we're seeking an experienced and motivated Operations Specialist to join us at our Hounslow office. Why Join Us? You’ll be part of a collaborative and skilled team, managing complex shipments across air, road, and sea. This is a great opportunity for someone who thrives in a fast-paced environment and is looking for long-term career growth in a specialist field. Key Responsibilities: Manage door-to-door airfreight shipments (import and export) Act as the main point of contact for customers and agents Book airfreight shipments and monitor tracking and updates Process customer and supplier invoices accurately and on time Assist with packing, documentation, warehousing, and local collections and deliveries as needed. Handle freight up to 30kg as required. What We're Looking For: Minimum 2 years’ experience in airfreight/logistics with a freight forwarder Dangerous Goods (DG/IATA) certification preferred Confident using MS Word, Excel, and Gmail Strong communication skills and attention to detail Able to work independently and as part of a team Full UK driving licence Must be able to commute to Hounslow What We Offer: Competitive salary up to £34,000 depending on experience Company pension scheme Ongoing training and development A supportive and experienced team environment If you're passionate about logistics and ready to take on a key role in a niche sector, we’d love to hear from you.

🏢 Residential Building Manager (Live-In Role) 📍 West Ruislip, London 🕒 Full-Time | 🏠 Accommodation Provided Maten and Degan is seeking a proactive, professional, and trustworthy Residential Building Manager to oversee a 64-flat development in West London. This is a live-in position with a rent-free flat provided on-site. Key Responsibilities: - Act as the primary on-site representative for tenants and contractors - Manage daily operations, including reporting repairs and overseeing maintenance - Handle tenant check-ins, check-outs, and tenancy documentation - Maintain logs of communication, issues, and site incidents - Support the head office with basic administrative duties - Ensure building standards, safety, and cleanliness are consistently upheld Ideal Candidate: - Experience in property, housing, or site management - Excellent communication and conflict resolution skills - Highly reliable and organised with strong attention to detail - Comfortable handling paperwork, phone calls, and tenant-facing duties - Able to live on-site full-time and respond to issues as needed This is an opportunity to play a key role in managing a growing residential site with long-term potential as the development expands.