3rd Line MSP Engineer
25 days ago
Birmingham
3rd Line MSP Engineer - £45,000Location: Birmingham (hybrid)Salary: £45,000Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries. Key Responsibilities • Provide 3rd line technical support for escalated incidents and service requests., • Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure., • Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments., • Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco)., • Implement new technologies, upgrades, and migrations for client systems., • Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing., • Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP., • Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP., • Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint., • Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls)., • Familiarity with virtualization technologies (VMware, Hyper-V)., • Relevant certifications (Microsoft, CompTIA, VMware, or similar)., • Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.)., • Competitive salary up to £45,000., • Hybrid working and flexible schedule., • Paid training and certification support., • Friendly, collaborative team culture with real progression opportunities.