ServiceNow Developer
hace 6 días
Heywood
Job Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery • Analyse business requirements and translate them into scalable ServiceNow solutions, • Configure and customise ServiceNow applications in line with best practices, • Develop Proof of Concepts (POCs) to validate solutions prior to deployment, • Implement new modules, platform enhancements, and architectural changes, • Design and build integrations with third-party systems where requiredProcess Optimisation & Automation, • Identify opportunities to streamline and automate workflows, • Deliver solutions that improve operational efficiency and user experience, • Support innovation using ServiceNow capabilities, including Now Assist featuresQuality & Standards, • Collaborate closely with QA teams to ensure robust, high-quality deliverables, • Follow ServiceNow coding standards, design principles, and community guidelines, • Ensure solutions are scalable, secure, and aligned with long-term platform strategyStakeholder Collaboration, • Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements, • Engage with technical and non-technical stakeholders to gather and refine requirements, • Communicate effectively across teams to ensure alignment and successful deliveryReporting & Insights, • Develop dashboards and reporting capabilities within ServiceNow, • Provide insights to support operational decision-making and performance trackingRequired Skills & Experience Essential, • Proven experience working with the ServiceNow platform (development, configuration, and customisation), • Strong understanding of ServiceNow capabilities and architecture, • Experience with:, • IT Service Management (ITSM), • Customer Service Management (CSM), • Exposure to Now Assist (AI-driven capabilities) within ServiceNow, • Experience delivering solutions in UK public sector or regulated environments, • Solid understanding of Agile methodologies and delivery frameworks, • Strong communication and stakeholder management skillsDesirable Skills, • Experience with ServiceNow integrations and advanced platform features, • Broader module exposure beyond ITSM/CSM, • Agile certifications or formal training (eg Scrum)Qualifications & Certifications, • Relevant ServiceNow certifications such as:, • Certified System Administrator (CSA), • Certified Application Developer (CAD), • CIS-ITSM/CIS-CSM (preferred), • Additional certifications are advantageousLocation & Travel, • Hybrid working model, • Travel to client offices in London, Leeds, and Exeter as required, • Quarterly PI planning sessions, • Occasional in-person workshops, • Some overnight stays may be required, • Travel and expenses are not billable