Performance manager jobs in South CroydonCreate job alerts

Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals. • Identify new market opportunities and recommend business development initiatives. • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports. • Analyze P&L statements, balance sheets, and cash flow to ensure financial health. • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance). • Establish performance metrics (KPIs) and monitor progress toward operational targets. • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff. • Conduct performance reviews, set development plans, and foster a culture of continuous improvement. • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models. • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals. • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution. • Implement quality assurance and compliance programs. • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards. • Identify operational risks and develop mitigation strategies. • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred. • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role. • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management. • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams. • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes. • Communication: Excellent verbal and written communication, negotiation, and presentation skills. • Analytical Skills: Proficient in data analysis and performance/operation metrics. • Adaptability: Comfortable working in fast-paced, changing environments. • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”] • Travel: Up to X% domestic/international travel may be required. • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure. • Comprehensive benefits package (health, dental, vision, retirement). • Professional development and continuing-education opportunities. • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.

Creature Comforts is seeking a dedicated and experienced Practice Manager to lead our veterinary team in providing exceptional care and service. As a Practice Manager, you will play a pivotal role in ensuring our clinic operates smoothly and efficiently, aligning with our mission to redefine the veterinary experience through innovative technology and compassionate care. Job requirements - Proven experience in a Practice Manager role within a veterinary setting - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Proficiency in using veterinary practice management software - Ability to handle multiple tasks and prioritise effectively - Strong problem-solving skills and attention to detail - Commitment to delivering high-quality care and customer service Job responsibilities - Oversee the daily operations of the veterinary clinic - Manage and support clinical and administrative staff - Ensure compliance with all veterinary regulations and standards - Implement and maintain efficient workflows and procedures - Monitor financial performance and manage budgets - Coordinate with veterinary professionals to optimise patient care - Handle client inquiries, complaints, and feedback - Maintain inventory and order supplies as needed - Foster a positive and collaborative work environment Benefits - Working in a beautiful clinic, alongside highly skilled veterinary professionals - Being part of a people (and animal)-first culture - 25 days annual leave, plus your birthday off - Salary sacrifice pension scheme provided by Nest - World class team, with room to grow and learn - Regular company social events

Purchasing Consultant This role is to strategically manage inventory levels across the US and UK marketplaces, sourcing new suppliers and maintaining relationships with current suppliers. You will be experienced in procurement across various international markets and platforms and speak multiple languages, including, but not limited to, English, Mandarin, Hindi and Gujarati. Duties and Responsibilities: • Identifying stock levels and shortages, making plans for purchasing options. • Researching and identifying prospective suppliers and maintaining strong supplier relations. • Negotiating purchase terms and conditions. • Preparing and issuing purchase orders and agreements. • Monitoring supplier performance and resolving issues and concerns. • Inspecting and evaluating the quality of purchased items and resolving shortcomings. • Preparing reports and maintaining accurate inventory and procurement records. • Working hours per week – 37.5 Job Type: Full-time Pay: £38,700.00 per year Benefits: • Work from home Schedule: • Flexitime • Monday to Friday Work Location: Remote

We are looking for a very special person to join our friendly team and take on a clinic manager role to help us grow and expand, whilst handling day to day front of house duties at our busy skin clinic in Beckenham High Street. Clinic Manager and beauty / dermatology experience are essential. This will be a hybrid role where the successful candidate will spend 3 days weekly on reception and 2 to 3 days undertaking managerial tasks Key Roles: - Overseeing the smooth running of the clinic - Managing the reception team - Managing the beauty therapist and medical teams - Greeting clients - Taking bookings online and over the phone using the Phorest booking system - Handling enquiries - Setting sales targets - Undertaking employee reviews - Identifying and responding to KPI’s on a monthly basis with the team - Stock checks and ordering - Organising team training and meetings - Organising and overseeing clinic events - Creating monthly plans to ensure flow and growth

About Us: We are an exciting, high-volume Mexican restaurant known for bold flavours, vibrant atmosphere, and top-tier hospitality. We are now looking for a talented and passionate Head Chef to lead our kitchen team as we continue to grow and deliver exceptional dining experiences. ** The Role:** As Head Chef, you will be responsible for managing all aspects of the kitchen, ensuring high standards of food quality, consistency, and hygiene. This is a fast-paced, high-volume environment serving up to 300 covers daily, so strong leadership, calm under pressure, and efficient organisation are essential. ** Key Responsibilities:** Lead and manage the day-to-day kitchen operations Ensure consistency and quality across all dishes Oversee food preparation, stock control, ordering, and waste management Recruit, train, and mentor kitchen staff Maintain excellent standards of hygiene and health & safety compliance Work with the management team to develop seasonal and promotional menus Manage kitchen budgets and control food costs effectively ** Requirements:** Minimum 3 years' experience as a Head Chef in the UK, ideally in a high-volume setting Strong background in Mexican cuisine or a proven passion for Latin American flavours Excellent leadership and team management skills Experience in managing a kitchen capable of handling 300+ covers Strong understanding of food safety and kitchen compliance standards Ability to remain calm, efficient, and positive under pressure Creativity and a commitment to quality and innovation ** What We Offer:** Competitive salary and performance-based bonuses Opportunity to shape the menu and influence the direction of the kitchen Supportive management team and a positive working environment Career progression opportunities within a growing brand

Job Title: Handyman (Full-Time) Location: London (Mobile Across Managed Properties) About the Role: We are a property management company looking for a reliable, skilled Handyman to join our team. This is a hands-on, full-time position focused on supporting our day-to-day maintenance operations across our managed properties. Your work will be central to reducing our reliance on external contractors, helping us streamline costs while ensuring high-quality maintenance for our tenants and landlords. There is strong potential for career progression, including promotion and expansion into a full in-house maintenance team leadership role based on performance and cost savings delivered. Key Responsibilities: Carry out general repairs and maintenance (e.g., plumbing, minor electrical, carpentry, painting, etc.) Respond to reactive maintenance issues across multiple properties Perform regular inspections and preventative maintenance checks Liaise with the property management team to prioritise jobs and update on task completion Maintain tools, equipment, and a clean working environment Provide excellent customer service to tenants when on-site Accurately document work completed and materials used Help identify recurring issues or areas for efficiency improvements Key Requirements: Proven experience in general property maintenance Broad skill set across trades: plumbing, electrical, painting, joinery, basic tiling, etc. Ability to work independently and manage time efficiently Strong problem-solving skills and attention to detail UK driving licence preferred Must have own basic tools (van or tool storage an advantage) Good communication and a proactive, “can-do” attitude What We Offer: Competitive salary based on experience Regular, reliable work across a growing portfolio Opportunity for promotion and long-term career development Supportive management team and a positive working environment

Lead and supervise the staffs. Manage shift schedules, delegate responsibilities, and ensure team performance aligns with service standards. Maintain high levels of customer satisfaction by managing service flow, handling complaints, and ensuring prompt and friendly service. Act as the point of escalation for complex customer concerns. Oversee day-to-day floor activities including opening/closing procedures, cleanliness, stock display, and compliance with food safety and hygiene standards. Support onboarding of new staff and conduct on-the-job training. Ensure compliance with health and safety regulations, food hygiene legislation, and internal policies. Work with the kitchen and barista teams to monitor stock usage, place restocking orders when needed, and ensure availability of essential items. Report to the Management regarding staff performance, customer feedback, and operational issues.

Reggae Kitchen is a bold and vibrant Caribbean takeaway bringing the authentic flavours of the islands to the heart of the community. We’re now looking for an experienced and highly organised Takeaway Manager to oversee our busy takeaway and delivery service. This role is perfect for someone who thrives in a fast-paced environment and takes pride in delivering top-quality food and friendly service every time. Key Responsibilities: • Lead and manage the day-to-day operations of the takeaway service at Reggae Kitchen. • Supervise and support takeaway staff including counter assistants, packers, and delivery drivers. • Oversee order flow from in-house and online platforms such as Uber Eats, Deliveroo, and Just Eat. • Ensure all food is prepared, packed, and presented to high standards before leaving the kitchen. • Communicate effectively with the kitchen team to maintain efficiency and accuracy. • Handle customer queries, issues, and complaints promptly and professionally. • Maintain stock levels of packaging, condiments, and other takeaway supplies. • Uphold cleanliness, hygiene, and food safety standards at all times. • Monitor performance of third-party delivery services and identify ways to improve service. • Work closely with senior management to develop and grow Reggae Kitchen’s takeaway offering. Requirements: • Experience in a similar role within a fast-paced takeaway, restaurant, or food delivery environment. • Confident in managing a small team with strong leadership and communication skills. • Organised, reliable, and able to stay calm under pressure. • Comfortable using delivery apps, POS systems, and managing multiple orders at once. • Passion for Caribbean cuisine and culture is a big plus. • Strong customer service skills and a proactive attitude. • Flexible availability, including evenings, weekends, and peak trading times. Benefits: • Competitive salary with performance-based bonuses. • Staff meals and generous discounts on Reggae Kitchen favourites. • Opportunity to grow with a fast-rising Caribbean food brand. • Supportive and community-focused team culture. • Ongoing training and development opportunities.

Location: Sanderstead, South Croydon Position Type: Full-time/Part-time Shift Patterns: Morning shifts (7:00 am - 4:00 pm) or evening shifts (5:00 pm - 10:30 pm). About Maple Maple is a brand-new, exciting restaurant that’s bringing high quality food and service for brunch, sweet treats, coffee and dinner. With a focus on quality ingredients, innovative dishes, and exceptional service, we’re creating a dynamic environment for both our guests and our team. Join us as we open our doors and build something extraordinary together! The Role We are looking for an enthusiastic and hardworking Kitchen Porter to join our team. As a vital member of the kitchen team, you’ll ensure the kitchen runs smoothly, stays spotless, and is ready to deliver exceptional food service. Key Responsibilities • Maintain the cleanliness of all kitchen areas, including equipment, floors, and workstations. • Operate dishwashers and ensure crockery, cutlery, and equipment are cleaned, dried, and stored appropriately. • Assist chefs by keeping the kitchen stocked with clean equipment and utensils. • Manage waste and recycling efficiently and in line with health and safety standards. • Support the kitchen team during busy service periods, maintaining organization and efficiency. • Perform deep-cleaning tasks as required. What We’re Looking For • A reliable team player with a strong work ethic. • Ability to work flexibly across morning and evening shifts. • Strong attention to detail, ensuring hygiene and cleanliness standards are met. • A proactive attitude, ready to jump in and help wherever needed. • No previous experience necessary – just a willingness to learn and a passion for supporting a busy kitchen. What We Offer • Competitive hourly rate and opportunities for overtime. • Meals on shift. • A supportive, friendly working environment. • The chance to be part of an exciting new restaurant from the very start. • Opportunities for growth and development within the team. Ready to be part of something new and exciting? Apply now and join the team at Maple!

Job Title: Regional Cleaning Manager (Hybrid) Location: Various London Salary: Competitive – Travel Expenses Covered (Zones 1–3) Language: English and Spanish-speaking preferred Job Type: Hybrid / Flexible / Full-Time About the Role We are looking for a proactive and highly organised Regional Cleaning Manager to join our team and oversee daily operations across our cleaning sites in London. This hybrid role is ideal for someone who enjoys a mix of structured routine and reactive problem-solving. You’ll play a key role in ensuring high standards are maintained, supporting cleaning staff, and being the go-to person for both internal and client communications. Key Responsibilities Site Visits & Inspections: - Conduct daily morning site visits across various London locations. - Perform quality inspections bi-weekly, transitioning to monthly or as-needed basis. - Carry out regular stock and equipment checks to ensure operational readiness. Staff Support & Supervision: - Act as a first point of contact for the wider cleaning team. - Provide on-the-ground support during mishaps or emergencies. - Be innovative and solution-oriented to help staff resolve day-to-day challenges. - Organise staff cover for sickness, holidays, or no-shows. - Provide hands-on cover when cover cannot be arranged. Training & Development: - Deliver training to new staff on site-specific cleaning procedures. - Conduct refresher training or retraining when standards drop. Customer Liaison: - Build strong relationships with gym owners, trainers, and staff. - Provide clear feedback regarding cleaning standards and site performance. Equipment Management: - Ensure all equipment is operational and safe. - Transport faulty equipment to the depot for repairs and return it to site post-fix. About You - Strong communicator, comfortable liaising with clients and internal teams alike. - English and Spanish-speaking is a strong advantage. - Problem-solver who can work independently and think on your feet. - Confident in training and guiding others. - Willing to roll up your sleeves and cover cleaning shifts when required. - Flexible and adaptable to the demands of the business. - Organised with good time management, able to balance fieldwork with admin. - Registered Self Employed (Preferable) Perks & Benefits - Travel within Zones 1–3 covered. - Supportive and flexible working environment. - Dynamic role with a balance of routine and variation. - Opportunity for progression and development within the company. - Increased salary after probation If you’re someone who thrives in a flexible and hands-on role, and you enjoy leading from the front while keeping operations running smoothly, we’d love to hear from you!

Customer Service: Greet customers, answer inquiries, address concerns, and explain available services and turnaround times. Item Inspection: Examine garments for stains, damage, special cleaning instructions, or missing items before processing. Spot Treatment & Pre-Cleaning: Apply appropriate stain-removal techniques and pre-treatments to garments based on fabric type and stain nature. Dry Cleaning Operations: Operate dry cleaning and laundering machines according to set specifications and safety standards. Pressing and Finishing: Iron, press, steam, fold, or hang garments ensuring a professional and wrinkle-free presentation. Quality Control: Conduct final inspections to verify items meet quality standards before customer return or delivery. Inventory & Supplies Management: Monitor and replenish stock of cleaning agents, packaging materials, and chemicals. Machine Maintenance: Perform basic maintenance, inspections, and cleaning of dry cleaning equipment. Administrative Duties: Process payments, prepare invoices, maintain service records, and manage customer item tags. Workflow Management: Organize and prioritize cleaning tasks to ensure efficient operations and on-time delivery. Staff Supervision (if applicable): Train, supervise, and support junior or new employees to uphold service and quality standards.