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Join us as a Senior Gas Manager (known internally as a Gas Services Manager) at Thirteen Group! Role Overview: Thirteen Group is looking for a strategic and forward-thinking Senior Gas Services Manager to lead our Gas Services team and play a key role in shaping the future of our compliance services. This is a pivotal leadership role within our Compliance Management team, where you’ll be responsible and accountable for all legislative gas compliance works carried out in our customers’ homes. You’ll also be a key contributor to organisational change, helping to modernise and improve gas-related processes and systems across the business. You’ll be expected to work at least one day a week from our head office at Hudson Quay in Middlesbrough, with flexibility around business and team needs. Thirteen Benefits: • Salary - £62,964 per annum, • Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays., • Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer)., • Simply Health – save money on common health expenses and get access to health and wellbeing support services., • T’dar – our Discount and Reward platform giving you huge savings on everyday brands., • Opportunities to buy and sell annual leave Key Responsibilities: • Provide strategic leadership as the Principal Duty Holder, ensuring effective oversight of gas compliance works, driving excellence in safety, quality, and regulatory adherence., • Inspire and lead a dedicated team of 5 direct reports and over 60 colleagues, bringing a culture of innovation, accountability, and excellent service delivery in gas repairs and servicing., • Strategically guide the planning and delivery of mechanical works and gas servicing programmes, ensuring alignment with the Gas Safety (Installation and Use) Regulations 1998 and contributing to Thirteen’s broader strategic objectives., • Oversee contractor partnerships within Thirteen’s frameworks, ensuring high performance, value for money, and alignment with organisational goals while prioritising customer and staff safety., • Champion service transformation by identifying opportunities to modernise processes, enhance customer experience, and embed best practice., • Influence strategic decision-making by providing expert insights into gas compliance, risk management, and service optimisation. About you: • You bring proven expertise in shaping and delivering strategic, customer-focused services, with a skill for translating complex regulatory requirements into practical, impactful solutions., • Your in-depth knowledge of gas safety regulations and compliance management is second to none., • As a confident leader, you excel at inspiring high-performing teams, pushing for a compliance-driven culture, and developing talent to achieve exceptional results., • A degree or HNC in a property-related field or equivalent professional qualification is desirable, but your relevant experience is what truly sets you apart., • Your exceptional communication and stakeholder engagement skills enable you to influence diverse audiences, from contractors to board directors, while building trust with customers., • You’re great at managing health and safety at a senior level, with a strong track record in risk mitigation, developing safe working practices, and producing comprehensive risk assessments., • Ideally, you’ve played a key role in organisational change, driving service modernisation, enhancing performance, and contributing to strategic decision-making. Why Thirteen Group? We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. • Join a team that’s local at heart but welcomes talent from everywhere., • Be part of an organisation that values diversity and inclusivity., • Be a part of a company that offers tailored support services, going beyond just housing solutions. Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Tony Warbrook, Head of Compliance Services on 07971 154042 for an informal discussion. NO RECRUITMENT AGENCIES, please. Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community! As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time. If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your appli

We are currently working in partnership with a City Council based in the North-East, who are recruiting for a Contract Lawyer on an initial three-month temporary contract. The position is due to start immediately, with an hourly rate that is negotiable dependent upon experience. The successful candidate will have Local Government experience, as well as ideally be familiar with the IKEN case management system. Duties will include (but are not limited to): • Drafting and issuing various types of agreement for the provision and purchase of all goods and services across the Council ensuring adequate protections are in place for the Council and in providing consistency and value:, • For example, grant funding agreements with the providers of the Holiday Activities and Food Programme over summer, Christmas and Easter, • Amending existing contracts where necessary to extend, vary or terminate, • Reviewing and negotiating terms for risks and inconsistencies with suppliers, • Being proactive in issuing correspondence and advice to avoid potential contractual disputes, • Conducting legal research and help clients make informed decisions on contracts and procurement queries, intellectual property, subsidy control and data protection, • Working closely with procurement and commissioning on procurement of services Experience required: • Experience required in Local Government Working hours: • 35 hours per week, • Monday – Friday, 9am-5pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

As a charitable housing association, Thirteen exists to provide housing and support services across the North East of England, Yorkshire, and the Humber region. Thirteen Group currently manages 35,000 homes providing a safe place to live for more than 73,000 people across the region. Thirteen prides itself on not just providing a home but also offering help and support to its residents through its various services. This is an exciting opportunity to join Thirteen Group as our Chief Customer Officer. Reporting directly to the Chief Executive, this role is not only responsible for exceptional customer service delivery but also plays a vital part in shaping the strategic direction of the organisation. As a key member of the Executive Team, the Chief Customer Officer will help define and deliver the long-term vision, drive organisation-wide excellence, and ensure that Thirteen has meaningful social and neighbourhood impact. You’ll lead the development and execution of a forward-thinking customer strategy, ensuring that Thirteen remains trusted by customers, respected by stakeholders, and aligned with social purpose. Alongside responsibility for all customer-facing operations, including housing management, repairs, compliance, and neighbourhood services, you will also play a critical strategic leadership role across the business, shaping decisions at the highest level and contributing to the organisation's wider success. As an executive leader, the Chief Customer Officer will also act as a key representative with external stakeholders, including the Housing Ombudsman, the Regulator of Social Housing, local councillors, and Members of Parliament. Through this leadership, you will ensure that the organisation continues to deliver excellence while building strong, lasting relationships across communities and the wider sector. Responsibilities of the role include: • Shape and champion the organisation’s customer experience strategy within the broader strategic framework of Thirteen Group., • Lead a range of customer-facing functions, including customer experience, repairs, property compliance, housing management, and specialist housing services, ensuring they are inclusive, effective, and of high quality., • Work closely with the wider Executive Team to influence organisation-wide priorities, bringing a strategic customer perspective to business planning and long-term decision-making., • Drive community resilience and neighbourhood-based delivery models that foster thriving, inclusive places to live., • Collaborate on regeneration and place-based strategies with the Chief Investment and Property Officer, forging strong partnerships with local authorities and support agencies., • Serve as the executive lead for customer compliance, ensuring all services reflect tenant rights, evolving consumer standards, and regulatory expectations., • Use data, service intelligence, and customer insight to inform strategy, drive continuous improvement, and extend organisational impact., • Expand digital capabilities to enhance accessibility, efficiency, and customer satisfaction across services., • Act as a visible leader internally and externally, modelling our values and driving a high-performance, customer-centric culture. Thirteen Group is looking to appoint an executive leader who has the following attributes: • Passionate advocate for service excellence, ensuring customers remain central to decision-making., • Proven track record of delivering major change and organisational improvement in large, customer-focused organisations., • Visible, energetic leadership style that builds trust, inspires teams, and drives performance with resilience and adaptability., • Skilled in using data insights, CRM systems, and modern digital tools to enhance service delivery., • Strong financial and risk management capability, with experience in managing complex budgets and delivering efficiencies., • Effective performance management focus, driving measures that deliver value for money, efficiency, and great service outcomes., • Strong stakeholder engagement and influencing skills, with the ability to collaborate across boards, regulators, partners, contractors, local authorities, residents, and internal teams., • Deep understanding of balancing social and commercial priorities., • Resilient and adaptable, with the ability to navigate change and drive progress in fast-moving environments. If you are interested in hearing more about this opportunity, please get in touch with one of our consultants at Neemar Search. Tom Neely Director Eliot Jeffries Delivery Consultant 07985 791149 –

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