HR Operations Officer
2 days ago
Bradford
HR Operations Officer We are currently recruiting for an experienced HR Operations Officer to join a busy People and Talent team supporting a large children's services organisation. This is an excellent opportunity for someone with strong HR administration and employee lifecycle experience who enjoys working in a fast-paced environment and providing high-quality support to employees and managers. The role is initially offered on a temporary contract until December, with the potential for an extension or a permanent opportunity for the right candidate. The Role As HR Operations Officer, you will be a key point of contact for colleagues requiring support with HR policies, procedures and systems. You will provide first-line advice and support across a wide range of employee lifecycle processes while ensuring all queries are handled efficiently, professionally and confidentially. Key responsibilities will include: • Managing and responding to HR queries received through the People Service Desk, • Providing first-line support and guidance on HR policies, procedures and employee lifecycle processes, • Preparing accurate Contracts of Employment and employment amendment letters, • Processing starters, leavers and changes to terms and conditions, • Communicating payroll, pension and employment changes accurately and within required deadlines, • Completing Right to Work and DBS checks in a compliant and timely manner, • Supporting recruitment and talent acquisition teams with onboarding and compliance checks during busy periods, • Maintaining accurate electronic employee records and personnel files, • Escalating or referring more complex queries to the appropriate HR team, • Supporting low-level employee lifecycle casework and providing general guidance to managers, • Helping to develop and maintain service desk procedures to ensure consistent advice and excellent customer service, • Providing feedback on HR policies, processes, forms and guidance to support continuous improvement, • Supporting the testing of HR system changes before implementation About You We are looking for someone with at least 2 years' experience working in an HR support, HR administration or People Operations role. You will ideally have experience supporting a busy HR function and managing multiple employee-related processes at the same time. You will need: • Previous experience in an HR support or HR administration role, • Strong knowledge of employee lifecycle processes, • Excellent written and verbal communication skills, • Strong organisational and prioritisation skills, • The ability to manage multiple tasks and deadlines effectively, • Excellent attention to detail, • Strong problem-solving and analytical skills, • Confidence using electronic HR systems and databases, • A customer-focused approach and commitment to delivering a high-quality service, • The ability to handle sensitive and confidential information appropriately, • The ability to work independently as well as collaboratively as part of a wider team