Resident assistant jobs in BirminghamCreate job alerts

Assistant Resident Services Manager We're working with a leading residential property organisation to recruit an Assistant Resident Services Manager for one of its premium Build-to-Rent developments in Birmingham. This is an opportunity to join a business that places customer experience at the centre of everything it does while offering genuine career development within a growing sector. Working clo... ZIPC1_UKTJ

Resident Service Assistant, Birmingham, B15 Temporary, £13.50ph, potentially permanent Exciting and vibrant residential development is in need of a customer focused and proactive temporary Resident Services Assistant/Reception to support resident services, leasing, community engagement and day-to-day operations while helping to create a welcoming environment residents are proud to call home. The key responsibilities of this role include: Act as the first point of contact for residents, visitors and prospective residents. Deliver outstanding customer service and resolve resident enquiries efficiently. Manage reception, parcels, deliveries and resident communications. Support resident events, community engagement and social media activity. Assist with leasing activity, viewings, Right to Rent checks and occupancy targets. Support apartment turnarounds, inspections and move-ins. Help maintain high standards across communal areas and facilities. Assist with health & safety compliance and contractor coordination. Contribute to positive resident reviews, retention and overall site performance. Key Requirements: Minimum 2 years' experience in a customer-facing role, ideally within BTR, PBSA, hospitality or residential property. Confident, professional and approachable. Excellent communication and organisational skills. Strong customer service mindset with a proactive, can-do attitude. Good IT skills, including Microsoft Office. Basic understanding of landlord/resident relationships and health & safety principles. If you possess the necessary skills and experience, and are available for an immediate start, please submit your CV! (ritzrecempbus)

Your new company An established and values-driven housing provider is seeking a Community Partnership & Engagement Officer to play a key role in strengthening tenant engagement, improving customer satisfaction, and ensuring residents have a meaningful voice in service delivery. With a strong commitment to community wellbeing, inclusion, and housing excellence, this organisation provides affordable housing and support services across the West Midlands and works closely with residents, partners, and stakeholders to create thriving communities. Your new role As the Community Partnership & Engagement Officer, you will lead on tenant engagement, resident involvement, and customer satisfaction initiatives across the organisation. Working closely with operational teams, senior leaders, tenant groups, and external partners, you will ensure residents are actively involved in shaping services and influencing key decisions.Key responsibilities will include: Leading the delivery of customer engagement strategies and resident involvement programmes. Facilitating tenant panels, scrutiny groups, forums, and engagement events. Monitoring and evidencing compliance with Consumer Standards, Tenant Satisfaction Measures (TSMs), and Housing Ombudsman requirements. Producing reports, surveys, annual tenant reports, and impact assessments. Managing customer feedback, complaints monitoring, and service improvement initiatives. Building strong partnerships with community organisations, stakeholders, and external agencies. Supporting the development of staff training relating to customer engagement and tenant participation. Line managing a Community Partnership & Engagement Assistant. Representing the organisation at meetings, forums, and community events across the region. What you'll need to succeed To be successful in this role, you will have: Experience working within social housing, community engagement, customer involvement, or a related sector. Strong knowledge of tenant engagement, customer satisfaction, and resident participation principles. Experience producing reports, analysing performance information, and presenting findings to a range of stakeholders. Previous experience managing or supervising staff. Excellent stakeholder management and relationship-building skills. Knowledge of housing regulation, consumer standards, tenant satisfaction measures, or complaints handling frameworks. Strong communication, influencing, and organisational skills. Good digital and IT skills, including the use of social media and online engagement platforms. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of between £24.00 - £28.50 per hour. Opportunity to make a genuine impact on customer experiences and service improvement. Varied and rewarding role with a mix of office, community, and stakeholder engagement activities. Supportive and collaborative working environment. Opportunity to lead on resident engagement initiatives and influence organisational strategy. Ongoing professional development and training opportunities. Flexible role with travel across the West Midlands and occasional wider UK travel. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Charge Accountancy Opportunities – All levels - Birmingham (Hybrid) - £30-50k Our corporate, national managing client is looking to hire 3 x service charge accountancy professionals as follows: Job 1: Service Charge Accounts Assistant - £30,000–£35,000 1-2 years’ experience, likely gained in a support capacity with a good general understanding of leasehold service charge matters. An excellent “first step” opportunity with training and a structured career path Job 2: Service Charge Accountant (stepping up from Assistant)- £35,000–£40,000 1-2 years autonomous service charge experience, with the ability to set budgets and deal with all related matters including year ends and daily resident queries. Job 3: Service Charge Accountant / Manager- £45,000–£50,000 3-5 years’ exposure with in-depth practical experience setting budgets, dealing with clients, handling year end matters, and overseeing an accounts team. Recognised accountancy qualification (ACCA / CIMA etc.) All x3 Service Charge Accountant vacancies work Mon-Fri 9-5 from a Birmingham office, with 2 days home working once settled. If you are a Service Charge Accounts professional at any level able to get to Birmingham 3 days per week and would like to express your interest or find out more, please apply now for immediate consideration and further info

We are looking for an Online Retail Sales Assistant to work from home with an exclusive Swedish beauty and wellness company expanding rapidly throughout the UK and Europe. Innovation, quality, environmentally friendly, brand recognition and great customer service are their core values. We have an opportunity for hard working individuals or couples to earn a substantial Part or Full Time income working from home as an Online Retail Sales Assistant. The additional benefits of working with us are: Work From Home, no commuting. Flexible Working Hours No Experience Necessary. Full Training And Support. Career Progression Available. Foreign Travel Incentives. Large Discounts For Personal Shopping Generous Bonus Scheme This Online Retail Sales Assistant role requires you to learn and implement Social Media marketing strategies. We will train and mentor you on how to build, service and develop online customers. Ambitious candidates will have the opportunity to progress into leadership and management roles where there are exciting and rewarding Bonuses & Travel Incentives available. Applicants must be organised and able to manage their time effectively in this work from home position. A basic experience of using Social Media platforms will be beneficial. You must be over 18, resident in the UK and own your own computer or electronic device. To find out more about the Online Retail Sales Assistant role, click apply now and submit your details. This flexible position allows you to work the hours to suit you. It is commission only and there is a small, refundable, joining fee which provides you with a ready-made online shop to start earning from day one

Assistant Manager - Property £32,000 Birmingham Embark on an exciting journey as front of house Assistant Manager. This permanent role offers a competitive salary, providing you with the opportunity to thrive in a dynamic and rewarding environment. As a key member of our team, you will play a pivotal role in supporting the Resident Services Manager in the safe management of operations for our thriving Build-to-Rent (BTR) site. -Manage a dedicated team of Resident Services Associates, fostering a culture of exceptional customer service.- Collaborate cross-functionally to deliver outstanding resident experiences, ensuring our asset performs above target.- Embrace new challenges daily, showcasing your creativity and resilience Preferred Requirements: Support the Resident Services Manager in the delivery of customer service strategy and service to our agreed standards. Lead the Resident Services Associate (RSA) team to increase resident satisfaction and deliver high-quality services. Manage the RSA team rota, building strong relationships with external partners. Deputise for the Resident Services Manager as and when required. Collaborate with company-wide colleagues to ensure excellent customer service and encourage resident engagement. Preferred Qualifications: Previous experience working in organisations providing property management is essential. Demonstrable experience of effectively managing a successful team, with strong management skills. Qualifications in property or customer service would be advantageous. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role

Assistant Building Manager Location: Birmingham Salary: £33,000 + Bonus + Monthly Commission Hours: Monday to Friday, 9:00am – 5:00pm Join a Leading Build to Rent Organisation My client is a leading Build to Rent organisation and a modern, resident-focused property company that develops, owns, and manages thriving rental communities across major UK cities. Their focus is on creating exceptional homes, delivering outstanding resident experiences, and building vibrant communities where people feel proud to live. We are seeking an ambitious and customer-focused Assistant Building Manager to join our Birmingham team. This is an exciting opportunity for an experienced property professional to play a key role in the successful operation of a Build to Rent community, supporting resident satisfaction, operational excellence, team leadership, and commercial performance. Working closely with the Community Manager and Leasing Manager, you will help drive performance across the site, ensuring residents receive an industry-leading service while maintaining the highest operational standards. The Role As Assistant Building Manager, you will support the day-to-day management of the community and work collaboratively with the on-site team to achieve key objectives, including occupancy targets, resident retention, customer satisfaction, rent collection, compliance, and community engagement. Key Responsibilities Community & Operations Support the day-to-day operation of the community, ensuring exceptional standards are maintained throughout the building. Assist in implementing operational processes and procedures. Support and motivate the on-site team to deliver excellent results and service standards. Deputise for the Community Manager when required. Oversee assigned operational tasks and projects. Provide direct line management support to on-site team members. Resident Experience Deliver outstanding customer service and build positive relationships with residents. Support the resident journey from move-in through to move-out. Manage resident enquiries and service requests promptly and professionally. Assist with resident engagement initiatives and community-building activities. Drive positive resident feedback and online reviews. Foster a welcoming, inclusive and community-focused environment. Marketing & Community Engagement Create engaging content across social media channels. Support local marketing activity and community partnerships. Assist with planning and delivering resident and networking events. Work alongside leasing and marketing teams to support occupancy and retention goals. Monitor competitor activity and provide market insights. Facilities, Compliance & Health & Safety Support compliance with all health and safety legislation and company policies. Monitor contractors and suppliers working on-site. Assist with apartment inspections, maintenance coordination and apartment turnarounds. Ensure routine compliance checks are completed and recorded accurately. Respond appropriately to incidents and building-related issues. About You We are looking for someone who is proactive, highly organised and passionate about delivering exceptional customer experiences. Essential Requirements Minimum 2 years' experience in a similar role within Build to Rent (BTR), PBSA, hospitality, residential property management or a related sector. Experience working to and achieving KPI targets. Strong customer service and relationship management skills. Understanding of residential tenancy agreements and resident relations. Good knowledge of facilities management and health & safety practices. Excellent communication skills, both written and verbal. Strong IT skills, including Microsoft Office and property management systems. Ability to work independently and take ownership of responsibilities. Personal Attributes Positive and solution-oriented approach. Passion for customer service and community building. Strong attention to detail and organisational skills. Professional, approachable and confident communicator. Collaborative team player with leadership potential. What's on Offer? Competitive salary of £33,000 Bonus scheme Monthly commission opportunities Monday to Friday working hours (9am – 5pm) Career progression opportunities within a growing Build to Rent organisation Supportive and collaborative working environment Opportunity to be part of a business that is helping shape the future of rental living in the UK If you are passionate about creating exceptional resident experiences and are looking to develop your career within the Build to Rent sector, we would love to hear from you

Service Charge Accountancy Opportunities – All levels - Birmingham (Hybrid) - £30-50k Our corporate, national managing client is looking to hire 3 x service charge accountancy professionals as follows: Job 1: Service Charge Accounts Assistant - £30,000–£35,000 1-2 years’ experience, likely gained in a support capacity with a good general understanding of leasehold service charge matters. An excellent “first step” opportunity with training and a structured career path Job 2: Service Charge Accountant (stepping up from Assistant)- £35,000–£40,000 1-2 years autonomous service charge experience, with the ability to set budgets and deal with all related matters including year ends and daily resident queries. Job 3: Service Charge Accountant / Manager- £45,000–£50,000 3-5 years’ exposure with in-depth practical experience setting budgets, dealing with clients, handling year end matters, and overseeing an accounts team. Recognised accountancy qualification (ACCA / CIMA etc.) All x3 Service Charge Accountant vacancies work Mon-Fri 9-5 from a Birmingham office, with 2 days home working once settled. If you are a Service Charge Accounts professional at any level able to get to Birmingham 3 days per week and would like to express your interest or find out more, please apply now for immediate consideration and further info

Assistant Resident Services Manager We're working with a leading residential property organisation to recruit an Assistant Resident Services Manager for one of its premium Build-to-Rent developments in Birmingham. This is an opportunity to join a business that places customer experience at the centre of everything it does while offering genuine career development within a growing sector. Working closely with the Senior Resident Services Manager, you'll help deliver an exceptional resident experience, support the onsite team and ensure the day-to-day operation of the building runs smoothly. The organisation You'll be joining a well-established organisation with an excellent reputation within the Build-to-Rent sector. The business is committed to creating welcoming communities, delivering high standards of service and investing in the development of its people. It also promotes an inclusive culture where diversity, wellbeing and sustainability are valued. The role As Assistant Resident Services Manager, you'll support the operational management of a busy residential development, ensuring residents receive a positive experience from move-in through to move-out. Working hours are on a rota of either 8:00am–5:00pm or 11:00am–8:00pm, with one Saturday in every two required. Responsibilities include: • Supporting the delivery of a first-class resident experience across the development., • Managing resident enquiries and resolving escalated issues where required., • Coordinating resident move-ins and move-outs to ensure a seamless process., • Carrying out property inspections and resident visits., • Supporting the management of the onsite team rota., • Liaising with contractors and monitoring maintenance works to ensure high standards are achieved., • Assisting with void management and operational expenditure., • Supporting the delivery of resident events and community initiatives., • Producing operational reports and supporting the Senior Resident Services Manager with day-to-day site management. The skills needed To be successful as an Assistant Resident Services Manager, you'll bring: • Working knowledge of residential property management, Build-to-Rent or Purpose-Built Student Accommodation (PBSA)., • Experience delivering exceptional customer service within a residential, hospitality or service-led environment., • Experience supporting or leading a team., • Strong communication and relationship-building skills., • The ability to prioritise a varied workload and work collaboratively with colleagues., • An awareness of health and safety requirements within a residential environment., • Confidence working with contractors and external stakeholders. Qualifications in property or customer service would be advantageous but are not essential. If you're looking to develop your career within the Build-to-Rent sector and join an organisation committed to delivering an excellent resident experience, we'd love to hear from you. Apply now to be considered. Interviews are expected to take place shortly, so early applications are encouraged. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

Service Charge Accountancy Opportunities – All levels - Birmingham (Hybrid) - £30-50k Our corporate, national managing client is looking to hire 3 x service charge accountancy professionals as follows: Job 1: Service Charge Accounts Assistant - £30,000–£35,000 1-2 years’ experience, likely gained in a support capacity with a good general understanding of leasehold service charge matters. An excellent “first step” opportunity with training and a structured career path Job 2: Service Charge Accountant (stepping up from Assistant)- £35,000–£40,000 1-2 years autonomous service charge experience, with the ability to set budgets and deal with all related matters including year ends and daily resident queries. Job 3: Service Charge Accountant / Manager- £45,000–£50,000 3-5 years’ exposure with in-depth practical experience setting budgets, dealing with clients, handling year end matters, and overseeing an accounts team. Recognised accountancy qualification (ACCA / CIMA etc.) All x3 Service Charge Accountant vacancies work Mon-Fri 9-5 from a Birmingham office, with 2 days home working once settled. If you are a Service Charge Accounts professional at any level able to get to Birmingham 3 days per week and would like to express your interest or find out more, please apply now for immediate consideration and further info

Assistant Building Manager Location: Birmingham Salary: £33,000 + Bonus + Monthly Commission Hours: Monday to Friday, 9:00am – 5:00pm Join a Leading Build to Rent Organisation My client is a leading Build to Rent organisation and a modern, resident-focused property company that develops, owns, and manages thriving rental communities across major UK cities. Their focus is on creating exceptional homes, delivering outstanding resident experiences, and building vibrant communities where people feel proud to live. We are seeking an ambitious and customer-focused Assistant Building Manager to join our Birmingham team. This is an exciting opportunity for an experienced property professional to play a key role in the successful operation of a Build to Rent community, supporting resident satisfaction, operational excellence, team leadership, and commercial performance. Working closely with the Community Manager and Leasing Manager, you will help drive performance across the site, ensuring residents receive an industry-leading service while maintaining the highest operational standards. The Role As Assistant Building Manager, you will support the day-to-day management of the community and work collaboratively with the on-site team to achieve key objectives, including occupancy targets,...

Based at a BTR site in Birmingham, you'll work closely with the Resident Services Manager to keep the site running smoothly and the team performing at its best. Supporting void management, property inspections, con. If you're an experienced property professional who loves leading a team and genuinel

A Domestic Assistant vacancy is currently available based at Lakeview Care Home. To actively participate in the provision of the resident care philosophy in the Care Home in order to ensure the highest possible level of service is provided at all times. Participate in the provision of resident care.

We are currently recruiting on behalf of a well-established housing association for an experiencedCustomer Engagement Officerto join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Customer Engagement Officer: • Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services., • Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account., • Gather, analyse, and present customer feedback to support service improvements., • Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments., • Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements., • Produce clear and concise reports, performance information, and updates for senior management and governance meetings., • Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings., • Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making., • Support customer communications, including newsletters, online updates, and engagement materials., • Build positive relationships with tenants, colleagues, external partners, and community stakeholders., • Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support.About You:, • Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment., • Experience supervising or managing junior staff and supporting their development., • Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches., • Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements., • Strong report writing skills with the ability to present information clearly to different audiences., • Experience engaging with residents, communities, and a range of stakeholders., • Excellent communication and relationship-building skills., • Ability to manage competing priorities and deliver outcomes within deadlines., • Experience working with diverse communities and engaging with hard-to-reach groups., • Full UK Driving license and access to a vehicle.If this Customer Engagement Officer role is of interest, please apply or contact JBRP1_UKTJ

Seeking a Care Assistant to provide personal care, support daily activities, and ensure resident well-being in a care home setting.

Seeking a committed and compassionate Senior Care Assistant for night shifts. Requires 2+ years of experience, leadership skills, and a health and social care qualification. Will involve resident care, medicine administration, and team supervision.

MCR are currently recruiting for an Accounts Assistant for our client in Cradley heath. Role Summary: This role is responsible for the day-to-day processing of sales and purchase ledger transactions, general ledger journal input, bank reconciliation, and a range of administrative and reception support duties. The post holder works across Sage 1000 and Excel to maintain accurate financial records and support the wider finance team. Sales Ledger • Produce daily and monthly reports, • Assist with credit control, • Process daily sales invoicing, • Update the Excel cash book, • Process Sales Ledger receipts on Sage SL, • Input Sales Ledger journals to Sage 1000 (including cash book journals and suspense journals) Purchase Ledger • Run daily bank downloads and save to Dropbox, • Process Purchase Ledger payments on Sage PL, • Match PL invoices, post to Sage, and obtain payment authorisation, • Maintain electronic records of documents and transactions, • Agree customs documents (e.g. duty amounts), • Process expenses claims and staff purchases, • Check and reconcile supplier statements, • Input Purchase Ledger journals to Sage 1000 (including cash book journals, suspense journals, petty cash journal vouchers (JVs), correction JVs, etc.) General Ledger • Input General Ledger journals to Sage 1000 (including GL JVs, correction JVs, and wages JVs), • Obtain updated fuel mileage rates from the Gov website on a quarterly basis and notify relevant staff accordingly Payroll • Run weekly Tensor reports, • Assist with weekly payroll processing Other Duties • Assist with stock counts, • Set up and maintain electronic records for new supplier and new customer accounts (PL and SL documents), • File bank statements, • File and distribute various letters and correspondence, • Answer telephone calls and transfer to the appropriate person where required, • Assist with reception cover, • Open and distribute the post, • Any other duties as requested in line with the needs of the business Hours of work Monday to Thursday 7.30am - 4pm, 3pm finish on Friday. If you are interested in the above position please click on the link and attach a full up-to-date CV or call (phone number removed) and speak to Mike. We DO NOT offer sponsorships so please only apply if you are a UK resident and have the correct Right to Work documentation

We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performance information, and updates for senior management and governance meetings. Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings. Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making. Support customer communications, including newsletters, online updates, and engagement materials. Build positive relationships with tenants, colleagues, external partners, and community stakeholders. Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support.About You: Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment. Experience supervising or managing junior staff and supporting their development. Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches. Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements. Strong report writing skills with the ability to present information clearly to different audiences. Experience engaging with residents, communities, and a range of stakeholders. Excellent communication and relationship-building skills. Ability to manage competing priorities and deliver outcomes within deadlines. Experience working with diverse communities and engaging with hard-to-reach groups. Full UK Driving license and access to a vehicle. If this Community Engagement Officer role is of interest, please apply or contact (url removed)