Sales office administrator jobs in EdinburghCreate job alerts

Receptionist / Business Administrator Part Time 18 hours per week Purpose of the role: The post holder will work to provide the highest standards of client care and support, and perform tasks as required as a front of house receptionist and administrator. You will be delivering a supportive and non-judgemental front of house service to clients, their families and/or carers attending The Neuro Therapy Place. This includes co-ordinating the client pathway throughout the client’s time at The Neuro Therapy Place, and in managing a range of associated tasks in relation to client registration administration, service bookings and payments. Principle Duties: Customer Service • Deliver a consistent client centred, caring, confidential and professional reception and administration service., • Enable the smooth running of a client focused service, ensuring client enquiries and information requests are processed in a consistent and timely fashion., • Treat all clients with dignity and respect and maintain strict client confidentiality in line with The Neuro Therapy Place policies in Data Protection and GDPR., • Liaise with centre colleagues regarding client queries and in coordinating client treatment pathway. Reception • Provide first point of client contact in a confidential and professional manner in dealing with all enquiries - face to face, email, telephone and in person., • Manage client bookings and payments in compliance with our policies and procedures., • Follow up with clients registrations as and when needed if the required format., • Maintain reception area, kitchen and toilet facilities ensuring they are always clean and tidy., • Accept and authorise the receipt of deliveries and post. Posting of letters., • Managing general ‘housekeeping’ and stationery stock records and reordering., • As required, distribute client surveys., • To support and welcome clients coming in for oxygen or physio (in particular those who are new to oxygen therapy)., • Physically able to help clients as needed (ie in and out of cars or with teas and coffees)., • Client liaison with phone and emails., • Communicate any change in oxygen sessions to the oxygen operator. Administration • Do a stock check when required., • Engage with Personal Emergency Evacuation Plan (PEEP’s) as per our policies., • Manage the client registration process: triage on suitability for oxygen therapy and communicate directly with client on outcome and procedure; advise physiotherapy team of new client registrations; upload client data to relevant booking systems., • If donations are made in house, record and update Gift Aid register when appropriate., • Follow up with clients after a session to check for any queries and advise on protocol alterations if appropriate., • Put relevant details into the relevant documentation across all systems (CRM) ensuring all personal details are documented in a consistent manner., • Take client payments. Marketing and Service Promotion • Advise clients of the range of services and therapies available at the Centre and provide information on suitable therapy options., • Manage the retail ‘fundraising shop’, including purchasing products, pricing, display, and monitoring income generation., • Support our fundraising activities such as bake sales, raffles, and tombolas, manage and record donations from individuals and local business, and liaise with fundraising and marketing staff members. Other Duties: These duties are a guide to the work that the post holder will initially be required to undertake. Other duties or a change of duties may be necessary from time to time to support colleagues. Person Specification Essential • Standard level English and Maths, • The ability to be assertive and confident to deal with client enquiries to a satisfactory conclusion., • Excellent IT skills and experience of using a wide range of systems to record and retrieve information., • Excellent working knowledge of Microsoft Office suite applications, and the ability to enter data and information into systems quickly and accurately., • A strong desire to deliver excellent customer service to a wide range of customers while remaining professional in difficult situations., • Open to learning about neurological conditions., • Knowledge and understanding of Data Protection and GDPR., • Committed to developing self and others by sharing knowledge and information., • A positive “can-do" attitude, • An interest of working in the Charity Sector Desirable • Previous experience of providing information and advice to the public in a customer service environment., • Experience of working in an environment that requires a proven ability to use listening, talking and emotional intelligence skills to resolve customer enquiries is desirable., • Understanding of and commitment to Health and Safety legislation and guidance., • A good level of physical strength, physical independence and ability to assist those clients with disabilities (i.e. to support those with wheelchairs/walking aids to transit and in getting in and out the Centre). Who We Are At The Neuro Therapy Place, we are a welcoming and values driven organisation dedicated to supporting people living with neurological conditions. We aim to provide compassionate, person centred support to clients, families and carers in an inclusive and non judgemental environment. We are proud of our kind, open minded and supportive team culture, where staff wellbeing and collaboration are genuinely valued. As a disability inclusive organisation, we welcome applications from people of all backgrounds and experiences. If you require any reasonable adjustments or special consideration during the recruitment or interview process, please let us know when submitting your application. Benefits: We offer a range of benefits designed to support staff wellbeing and work life balance, including enhanced maternity and paternity leave, enhanced sick pay, competitive annual leave entitlement, and free gym membership. If this sounds like you, please click the Apply button now.

Position title: Trade Sales Administrator – Permanent Brand/Department: HAGGiS Adventures & Highland Explorer Tours Reports to: Marketing & Sales Manager Adjacent relationships: Sales Executive, Marketing & Sales Executive, Business Support Executive, General Manager, Product Manager Location: Head office is in Edinburgh. Hybrid working available – Tues, Wed & Thurs in office. Work pattern: Monday – Friday, 40 hours. Early starts, evening and weekend work may be required. POSITION PURPOSE The Trade Sales Administrator supports the efficient operation and growth of the company’s trade sales function by providing high‑quality administrative, coordination, and customer service support. The role is responsible for maintaining accurate product information across Online Travel Agent (OTA) and other trade platforms, managing agent communications, and assisting with booking queries in collaboration with the Sales & Reservations team. The Trade Sales Administrator helps ensure a positive experience for trade partners while supporting internal teams, maintaining up‑to‑date product and destination knowledge, and contributing to the smooth day‑to‑day delivery of trade sales activity. KEY RESULT AREAS & ACTIVITIES PERFORMED • Support positive partnerships to ensure growth and efficiency of the company’s trade business., • Update OTA and other trade platforms where necessary., • Manage and action the agent email inbox., • Set up new agents on our booking system., • Update products on the agent portal., • Trade partner updates and maintenance of database, • Support local sales activity, • Support agent invoice cross checking, • Maintain competitor product, pricing and discount matrix, • Assist in problem solving any booking issues in conjunction with the reservation teams., • Update and provide dates and rates to key agents in a timely manner., • Keep your product and brand knowledge up to date whilst having in-depth knowledge of the local area as well as key tour destinations and highlights., • Lead with exceptional customer service and have a real passion for people and travel., • Be a brand ambassador, consistently exhibiting the brand attitude and values., • Working in the Sales & Reservations team as and when required., • Attend trade events where necessary., • Support the Marketing & Sales Manager and other colleagues in the wider team. REQUIRED SKILLS, EXPERIENCE & PERSONAL TRAITS • A positive, can-do attitude., • Administration experience., • A passion for delivering exceptional customer service., • A flexible and energetic team player who is always ready to go the extra mile., • Customer service experience and focus., • Excellent interpersonal skills, verbal, and written communication., • Good organisational skills with the ability to multi-task., • Good attention to detail., • Excellent telephone manner., • Experience using Office 365 suite., • Planning and self-management., • Ability to maintain effective working relationships. USEFUL ADDITIONAL EXPERIENCE • Experience of working for a travel company., • Personal travel experience., • Second language. GOALS • Agent inbox response time of 24 hours, • On-board new agents within 72 hours, • Re-activate at least 5 inactive agents per quarter, • Ad hoc OTA updates made within 48 hours, • New season price and product updates out to agents within 2 weeks of confirmation

Normal Office hours Monday to Friday 9am -5pm\n\nThe role is initially office based four days a week until employees are up to speed and achieving expected outcomes. After this the role is office based for a mandatory two days a week. It is up to the employees how many days they spend in the office. Some will do two days and others five days a week.\n\nGreat office location overlooking Princes Street Gardens and the Edinburgh Castle\n\nOur Client\n\n Recognised UK agency who provide organisations and businesses customers with licences that allow them to copy published work by authors, publishers and visual artists.\n\n Are a growing organisation that plays a critical role in the UK creative economy ensuring that copyright owners receive fair royalties for their work.\n\n Provide customers from SMEs to PLCs and public sector clients copyright licensing solutions that ensure they are working on the right side of the law.\n\n Have experienced continued growth of their sales team and currently require an B2B Sales Executive for their Edinburgh based sales team.\n\nThe Role\n\n Selling copyright licencing solutions to a range of customers from SMEs to PLCs and public sector clients throughout the UK.\n\n You will be provided with already sourced and researched leads through their Lead Data Administrator.\n\n You will source own leads through research.\n\n Will involve cold calling, identifying and initiating conversations with key decision makers within an organisation,\n\n Understanding client requirements and consultatively selling a bespoke solution based on this.\n\n Building and maintaining relationships with key decision makers by email and phone to the completion of the sale.\n\n Maintenance and update accurately information on their CRM system.\n\n Working to targets you will have the support and back up of training, marketing support and sales leads.\n\nThe Candidate\n\nTo apply you will require /be\n\n Experience and a demonstrable track record of success of new business in any B2B office-based sales environment (i.e advertising, fmcg, drinks, data leads, office furniture, office supplies, IT equipment, IT products, training, telecoms, financial products, digital print services, mobiles or recruitment)\n\n An articulate self-starter who is target driven, determined and proactive.\n\n A creative and consultative approach to selling solutions.\n\n Computer literate\n\n A good understanding of the sales process and what it takes to ensure success.\n\n The ability to negotiate deals and strive to continue this organisations success.\n\n Looking to join an organisation that values and respects their staff and rewards them for their hard work.\n\nThe Package/ Rewards\n\n Rarely available and exciting opportunity to work for a leading company on a quality portfolio in a friendly team orientated environment.\n\n This is the type of environment where you will be expected to take a mature approach to your personal target and where micro-management and KPIs are not required.\n\n They are an organisation that values their staff and investment in training, development and the growth of them.\n\n Positive team culture and morale with team members tenure ranging from 1 to 19 years.\n\n You will be given full training, access to ongoing training and the genuine opportunity of good earnings potential.\n\nBasic £31K + uncapped bonus (1st year bonus c. £4535) + 27 days holiday entitlement + all bank and public holidays + Pension + Healthcare + other benefits\n\nAPPLY NOW AND MAKE IT HAPPEN!\n\nAbout Choice Consultants\n\nChoice Consultants are a specialist Sales Recruitment Consultancy established in 1999 in Edinburgh. We recruit for sales personnel at all levels for a range of international, national and local organisations.\n\nWhether you are looking to break into a rewarding career in sales, looking for a move into Management, or simply a new challenge we offer opportunities through our unique network of contacts. To apply for this role click the apply button or find out more about other opportunities selling media space call Choice Consultants, email or visit our website

You’re not asking for the earth. But you’re level 4 qualified and ready to be an adviser. You’re fed up of false promises, glass ceilings and waiting around. The best way to learn is to do, but no one is giving you the chance. They are now. This business buys clients from its retiring advisers. Those clients need an adviser. And that adviser will be you. You’ll join an existing team of over 30 to ensure existing clients continue to get an excellent level of service. And you’ll build trust with them, developing new business along the way. You’ll get access to some of the best technology on the market and have the support of a dedicated customer care function. Your time will be with clients, not admin. Long-term you’ll develop your own client base. And when you’re ready, you have the option of moving into a self-employed role with a firm that pays some of the best splits available. Three of the team have "graduated" already. In the meantime you'll get a proper income. In year one you'll earn £42,750 - £44,750 and that's without a sales bonus. It's a unique remuneration package that works like this: • A starting salary of £30,000 - £32,000 (depending on experience), • A KPI/compliance bonus (client care/retention/file quality, not bringing in sales) that adds £12,750 to your pay in year one (and £15,000 from year two onwards) Once you're up and running there's also a sales bonus where you earn additional income as new client monies are invested. In terms of onboarding and training you couldn't ask for a better, more structured environment. There's an initial residential 4 week training course. You'll then join the team under the supervision of the Training & Competence department. They'll supervise everything you do until you achieve Competent Adviser Status. There's no throwing you in at the deep end here. After your induction you can either work on a hybrid basis or from home, going into the office once or twice a month. If you apply, you’ll work for a stable, growing business. One with a track record of staff development and a positive work environment. And one with one of the best pathways around. WHAT YOU'LL NEED Level 4 status via the CII, LIBF or CISI. It's as simple as that. Industry experience is useful but we've placed people who are level 4 and don't have experience. You could be a mortgage/protection adviser, paraplanner or administrator. Or you could be a second careerist. It's more about you than your background. Depending on location you’ll either be hybrid or remote with travel to Newcastle 1-2 times a month. So it’s best if you’re in The North or Midlands. -------------------------------------------------------------------------------------- Feel ready to become the adviser you know you can be? Click apply and we'll be in touch. If you don't have an up to date CV don't worry, we can come to that later. Everyone will receive a response.