Retail Manager
28 days ago
£32700–£38700 yearly
Full-time
Glasgow
Key Responsibilities:
• Operational Management: Plan, organize, direct, and coordinate store operations to maximize business performance and achieve financial objectives.
• Staff Leadership: Recruit, assign tasks, monitor, and evaluate staff performance, fostering a positive and productive work environment.
• Customer Engagement: Collaborate with staff to inform customers about our offerings, special promotions, and services, ensuring a high level of customer satisfaction.
• Inventory Control: Maintain adequate stock levels, oversee efficient stock-keeping practices, and ensure product quality standards are met.
• Customer Service: Address and resolve customer complaints and inquiries regarding sales and services promptly and professionally.
• Financial Oversight: Manage financial records, authorize payments for supplies, set pricing, determine discount rates, and establish credit terms.
• Marketing and Merchandising: Utilize advertising and display facilities effectively to enhance product visibility and drive sales.
• Compliance and Safety: Ensure adherence to safety regulations and maintain security arrangements for the premises. Qualifications and Experience:
• Industry Experience: Previous experience in grocery or departmental store sectors is essential; experience in off-license retail is highly desirable.
• Technical Proficiency: Familiarity with point-of-sale (POS) systems, inventory management software, and other retail operation tools.
• Communication Skills: Excellent verbal and written communication abilities to interact with customers and staff effectively.
• Financial Acumen: Proficiency in handling cash registers, processing payments accurately, and managing financial transactions securely.
• Leadership Abilities: Demonstrated capability to lead a team, manage performance, and foster a collaborative work environment.
