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Complaints Resolution Manager (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £41,725 per annum Permanent, Full Time 37 hours per week Thrive Homes is recruiting a Complaints Resolution Manager to lead the effective delivery of its complaints service. This role will take responsibility for managing complex and escalated cases, coordinating engagement with the Housing Ombudsman, producing reports and insight, and ensuring that learning and service improvements are embedded across the organisation. We are looking for an individual with strong complaints and regulatory expertise, proven experience handling complex cases, and confidence working with data, reporting, and senior stakeholders. Other Responsibilities: Provide line management and professional support as required, ensuring the complaints service operates effectively and colleagues are supported in line with organisational policies. Investigate, respond to and resolve complaints, including complex or escalated cases, and provide operational cover within the complaints service as needed to maintain continuity. Act as Thrives lead operational contact for Housing Ombudsman investigations and engagement, coordinating responses, evidence, case reviews, overseeing follow-up actions, and briefing colleagues on outcomes and emerging themes. Carry out quality assurance of complaint responses to ensure accuracy, fairness, tone and compliance, identifying areas for improvement and supporting consistent standards. Produce compliance, performance and insight reports, including caseload, workload and resource forecasting, and coordinate statutory and regulatory returns. Review trends, recurring issues and post-investigation learning, working with colleagues to monitor actions and reduce repeat complaints and escalation. Prepare for and participate in audits, self-assessments and compliance reviews, ensuring evidence is available and actions are progressed. Support the Head of Customer Insight & Experience in evidencing how feedback drives improvement, including contributing to workshops or learning activity where required. Facilitate customer involvement in complaints assurance or feedback activity where required. Requirements: Substantial experience in complaints handling within social housing or a regulated environment Including knowledge of the Housing Ombudsman Complaint Handling Code and wider regulation (e.g. RSH, TSMs). Experience managing complex or escalated complaints. Evidence of personally handling or leading complex cases and working across teams to reach resolution. Experience responding to or coordinating Housing Ombudsman investigations or enquiries Including preparing evidence, reviewing cases or managing follow-up actions. Producing complaints reports and working with data. Evidence of analysing complaints data, producing reports, using spreadsheets or manual data handling to identify trends or risks. Leading or coordinating service improvements from complaints or audits Evidence of identifying learning and managing or monitoring actions to deliver improvements. Evidence of responsibility for outcomes, performance, delivery of standards or supporting colleagues in a senior or lead role. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Monday 2 nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing. TPBN1_UKTJ

Heating Engineer Our client has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 45 years. They have a proven track record of delivering successful mechanical, electrical and security services and solutions to commercial and domestic clients. Job Purpose The Heating Engineer will be responsible for servicing, diagnosing, and repairing gas-fired boilers and full heating systems in both occupied and unoccupied properties. The role ensures compliance with client specifications and current gas regulations. Company USP: Comprehensive M&E Services Our client offers a full spectrum of services encompassing mechanical, electrical, gas, and renewable energy installations, maintenance, and remedial works. This integrated approach ensures seamless project execution and ongoing support. Expertise in Compliance and Safety The company is recognized for its expertise in delivering compliance services, particularly for the NHS, local authorities, and social landlords. This focus on regulatory adherence ensures that clients meet necessary standards and regulations. Sustainable and Community-Focused Operations Operating from a sustainably refurbished headquarters, their projects often include refurbishment and regeneration initiatives that benefit local communities. Key Responsibilities Service and commission gas boilers and heating systems Diagnose faults and carry out repairs or part replacements Work independently and safely in client properties Participate in the out-of-hours emergency call-out rota Maintain compliance with health and safety regulations Qualifications & Experience ACS qualifications (CCN1, CENWAT, CPA1, CKR1, HTR1) Full UK driving licence CSCS card and asbestos awareness Strong diagnostic and breakdown skills Experience with full heating systems, including radiators and pipework Must live within the Hertfordshire area Salary & Benefits Up to £40.950 DOE Monday - Friday (8am-6pm) 21 days holiday (increasing to 25 days with service), plus statutory holidays Auto-enrolment pension scheme Life insurance Employee referral scheme Company van, mobile phone, and uniform provided (note: private use of van is not permitted) Attractive overtime and out-of-hours call-out rates Staff discount programme If you are interested in this role and would like more information please call Tom on 07908947467 ,alternatively you can apply within! TPBN1_UKTJ

Customer & Neighbourhood Officer East Patch (12m FTC) Salary : £37,736 per annum + Excellent Benefits Location: Goldings House, Hatfield (Main Office base), High Wycombe (Occasional attendance for department meetings, training sessions) & Letchworth Garden City (Occasional attendance for team meetings). Contract Type: 12 month Fixed-Term-Contract. Help us create neighbourhoods where people feel safe, supported and proud to live. Weve evolved our Housing Officer role into Customer & Neighbourhood Officer, and wed love for you to join our dedicated, highly motivated team. Our mission is simple: deliver outstanding service by understanding our residents, our communities and the challenges they face. As part of our continued growth, were recruiting for a full-time Customer & Neighbourhood Officer to support our East Patch, working closely with our East Housing Team on a 12 month Fixed-Term-Contract. This role is a blend of patch-based work and demand-led support, ensuring were visible, responsive and proactive in the communities we serve. This is a hybrid role, based primarily out of Goldings House, Hatfield, with occasional travel to our High Wycombe and Letchworth offices. Youll typically spend two to three days each week on-site or out on patch, with the remaining time working from home. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. What youll do As a Customer & Neighbourhood Officer, youll play a pivotal role in delivering a proactive, holistic and customer-centred neighbourhood management service across our East Patch (Hertfordshire, Bedfordshire and surrounding counties). Youll be the face of SettleParadigm in the community, building relationships, solving problems and helping customers sustain their homes. Your responsibilities will include: Ensuring high levels of service performance and customer satisfaction Identifying when specialist support is needed to help customers sustain their tenancies Using data insights to drive area and service improvements Managing a mixed-tenure area and handling both day-to-day and complex cases Collaborating with internal teams and external partners to deliver area plans and improve our neighbourhoods This is a highly visible and rewarding role where youll be an advocate for our residents, delivering services in line with our Customer Care Standards and making a real difference in the communities we serve. What were looking for Strong customer focus with experience and understanding of social housing issues and associated legislation Ability to manage a demanding and diverse workload, including case management Advanced communication skills, both written and verbal, with the ability to influence and get things done Commitment to continuous personal and professional development Organised, self-motivated and able to work independently A full driving licence, access to your own vehicle and the ability to travel across the East Patch (business mileage paid at 45p per mile, excluding home-to-work commute) For added brilliance Knowledge of Anti-Social Behaviour management Experience in Tenancy Sustainment Understanding of Benefits and welfare systems Awareness of Safeguarding responsibilities Knowledge of Housing law Relevant Court experience CIH Level 3 qualification Ability to signpost customers to relevant support services such as Citizens Advice, debt management or older peoples services Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £37,736 per annum + Excellent Benefits 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible working hybrid options, modern offices, free parking & EV charging And thats just the beginning! Were also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours & Additional Pay Hours and working pattern: 37 hours per week, Monday - Friday. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 13/03/2026 We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate. TPBN1_UKTJ

CHC ProjectSocial worker – Agency.

ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshir

As a QSW - Adults, you will be responsible for providing vital social services, assessing needs, developing intervention plans, and supporting vulnerable adults within the community. Conduct thorough assessments of adults requiring social services. Recognized qualification in Social Work (e.

Job Title: Deputy Service Manager Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access howev. Deputy Service Manager When registering to this job board you will be redirected to the online appl

You will play a pivotal role in shaping and delivering high-quality, cost-effective services and least restrictive services that put people and communities at the heart of everything we do. Is passionate about service transformation, partnership working, and improving outcomes for people with mental

Service Care Solutions is working alongside a forward-thinking. Principal Adult Social Care Solicitor. Provide specialist legal advice and representation on complex adult social care cases.

A leading compliance and energy services provider in Greater London seeks an experienced Gas Engineer to perform repairs, servicing, and ensure customer satisfaction. The ideal candidate will hold valid gas qualifications, a full UK driving licence, and preferably have experience in social housing.

You will play a pivotal role in shaping and delivering high-quality, cost-effective services and least restrictive services that put people and communities at the heart of everything we do. Drive transformation and continuous improvement, ensuring our services are innovative, inclusive, and responsi

A local council in Greater London is seeking a Service Manager for Children's Social Care. This role involves leading a team of social workers, ensuring child-centered practices, and implementing effective policies for vulnerable children. The position offers a competitive salary package of up to £

Are you an experienced and inspirational leader with a passion for improving outcomes for vulnerable children? Are you a Registered Manager with a track record of achieving Good or Outstanding outcomes — or an ambitious Deputy Manager ready for the next step? If so, this is your opportunity to sha

A leading social housing firm in Watford is seeking an experienced Service & Repairs Engineer to join their team.

A local authority in the West of England is seeking an experienced CHC Project Social Worker to join an agency project.

A leading recruitment agency is seeking a Gas Breakdown Engineer for a contract in the social housing sector.

Encourage social, emotional, and cognitive development.

To ensure that early help and social care casework across the Service is regularly reviewed and audited and that key themes arising from audits are addressed within a culture of continuous improvement. To ensure safe, timely and appropriate transfer of cases across Early Help, Children’s Social Ca

You will work as part of a district-based Children’s Services team, supporting families to remain together wherever safe and appropriate, or to stabilise placements with foster carers. Work collaboratively with social workers supporting children in need, on child protection plans and in care. Deli

Consultant Social Worker, 0-25 Together Service (CWD). Requirements of Consultant Social Worker job:. Social Worker - Adults Multi-Disciplinary Team.

To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on or. Liaising with agencies such as Police and social care if required.

This role involves strategic leadership, managing relationships with health and social care partners, and ensuring high-quality service delivery. A local authority in the UK is seeking a Service Manager to lead the Hospital Discharge Team. The ideal candidate will have significant management experie

Don't miss your chance to become a Deputy Manager at Cardiff Council! To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on or. This is an opportunity to help lead a service that provides stability, high-quality care and positive

Service Manager and two Service Development Officers to support the development, delivery and monitoring of community services and contracts that aim to reduce loneliness and improve wellbeing. This is an exciting time for the service as we implement a range of new social connection initiatives, enh

A leading recruitment agency is looking for a Consultant Social Worker within the Children in Care Team. Ideal candidates will possess a social work qualification, an understanding of relevant legislation, and be registered or eligible for registration.

A local council in England is seeking a Service Lead for Client Financial Services to provide strategic leadership in Adult Social Care. The ideal candidate will possess strong knowledge of adult social care finance and excellent leadership skills to drive team development and service improvement.

A leading cultural institution in Greater London is seeking a Digital Communications Officer to create engaging content across digital platforms.The ideal candidate will have expertise in short-form video and photography, alongside strong copywriting skills.Responsibilities include supporting campai

You will play a pivotal role in shaping and delivering high-quality, cost-effective services and least restrictive services that put people and communities at the heart of everything we do. Apply for Service Manager – Social Work Hospital Teams. Is passionate about service transformation, partners

The successful candidate will be responsible for servicing, fault finding, and repairing gas appliances within domestic social housing properties in the Luton area.

A leading recruitment firm in the UK is seeking an experienced interim Head of Service Adult Social Care. Candidates should have extensive experience in adult social care, ideally with a Learning Disability specialism, and possess proven leadership skills.

Senior Social Worker / Advanced Practitioner Family Services – Children’s Disability TeamBarnet CouncilRate: £37. PAYEHours: 36 hours per weekWorking Pattern: 1–2 days in the office plus home visits (hybrid working) The Role Barnet Council is seeking an experienced Senior Social Worker / Adva

The ideal candidate will enjoy teamwork and delivering excellent customer service.

Head of Service Adult Social Care. Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Overseeing financial management, practice standards, and service protocols.

Candidates should have significant legal experience, a deep commitment to social justice, and a passion for community impact. A leading legal charity in the UK is seeking a visionary Legal Director to lead and shape its legal services. This pivotal role involves managing a multidisciplinary team, en

Successful candidates will hold essential gas qualifications and have extensive experience in the social housing sector.

Direct message the job poster from Service Care Solutions. Provide high-quality, efficient and effective legal and administrative advice and services to the County Council, partners and external customers. Able to handle a high caseload in Adult Social Care from start to completion.

A leading compliance and energy service provider in Greater London is seeking an experienced Gas Engineer to join their team.

A dedicated educational support organization in the UK is seeking a Behaviour Teaching Assistant to support students facing behavioural challenges.The successful candidate will provide one-to-one and small group support, implement behaviour support plans, and promote positive behaviour in collaborat

A leading Heating Contractor in the UK is seeking skilled Gas Service Subcontract Engineers to join their team for a Social Housing Contract.

A leading executive recruitment firm is seeking a senior leader for the Adult Social Care division at Lancashire County Council. This role involves managing a complex portfolio of services, driving performance, and fostering interagency collaboration. The ideal candidate will have extensive experien

The ideal candidate should have experience with first and second-fix plumbing, customer service skills, and familiarity with health and safety regulations.

Responsibilities include assisting in classroom activities and fostering the social and emotional development of children. A childcare service provider in Preston is seeking a Pre-School Teaching Assistant to support the lead teacher and ensure the safety of children aged 2-5 years.

Qualified Social Worker with a Social Work Degree or recognised qualification, registered with Social Work England, the relevant governing body. Your expertise in children's social care and effective people management will be key as you oversee four teams composed of Team Managers and front-line soc

You will play a pivotal role in shaping and delivering high-quality, cost-effective services and least restrictive services that put people and communities at the heart of everything we do. Is passionate about service transformation, partnership working, and improving outcomes for people with mental

Service Care Education are seeking a dedicated and resilient Behaviour Teaching Assistant to support students with behavioural, emotional, and social needs.

A leading property services provider in the UK seeks a Gas Engineer to perform service and maintenance works in social housing across Rotherham.