Regional Facilities Maintenance Manager
3 days ago
Gloucester
Regional Maintenance & Engineering Manager 📍 South Wales to West London (Regional Role) Overview We are looking for an experienced Regional Maintenance & Engineering Manager to lead maintenance service delivery across a large-scale retail estate. This is a dynamic, hands-on role responsible for ensuring both reactive and planned maintenance activities are delivered safely, efficiently, and in line with KPIs and service standards. You’ll manage a team of engineers and specialist subcontractors, while maintaining a strong on-site presence for critical issues and providing effective remote coordination across the region. Key Responsibilities • Oversee maintenance operations across a multi-site retail portfolio spanning South Wales to West London, • Lead and support a team of multi-skilled engineers, alongside a network of subcontractors, • Manage reactive maintenance, including escalations and critical on-site incidents (e.g. HVAC failures, faults, plant issues), • Ensure the successful delivery of Planned Preventative Maintenance (PPM) programmes, • Take ownership of KPI and SLA performance, driving service excellence, • Attend sites as required, particularly for high-priority or complex issues, • Monitor subcontractor performance to ensure quality, compliance, and value, • Build strong relationships with client stakeholders and provide regular performance updates, • Proven experience in a regional or multi-site maintenance/service management role within retail or FM environments, • Strong technical knowledge of HVAC systems, with a good understanding of maintenance, • Experience managing both direct engineering teams and subcontractors, • Track record of delivering both reactive and planned maintenance services, • Strong understanding of KPI/SLA management and continuous improvement, • Ability to manage a geographically dispersed workforce, • Hands-on approach with a willingness to attend sites when required, • Relevant technical qualifications (mechanical, HVAC, or electrical), • Experience within large-scale retail environments, • A proactive, solutions-focused mindset, • Strong leadership and confident decision-making skills, • Comfortable working in a fast-paced, reactive environment, • High level of accountability and ownership, • Ability to balance strategic oversight with hands-on involvement