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User experience jobs in Reino Unido

  • Sous Chef
    Sous Chef
    hace 12 horas
    £16–£16.9 por hora
    Jornada completa
    Bushey

    Location - NW11 Employment Type - Full Time Salary - £16.90 ph Hours per week - 35 Contract Type - Permanent This isn’t just catering … this is Jewish Care catering … We’re seeking a skilled and passionate Sous Chef to join our team. You’ll be working in a high-spec kitchen with top-quality equipment, including Rational iCombi ovens, as well as working in an established and high-performing team. Our sociable working hours offer the perfect work-life balance and you’ll be able to make a real difference to our service users and residents through providing great quality meals and catering. Our campus locations offer a great working environment, with the opportunity to work with a diverse and brilliant team. You’ll also support in the catering for our numerous events. We strive to be an employer of choice, fostering a positive kitchen culture where staff feel valued and supported. As a result, our team members stay with us long-term, allowing us to build strong, well-established teams that work collaboratively and support one another. If you are not familiar with Kosher kitchen practices … don’t worry – full training is provided. We offer great benefits, including Free soup and sandwich during shifts Cycle to Work scheme Discounted gym membership, and shopping discounts Employee Assistance Programme for wellbeing support, and access to a 24/7 GP Company sick pay and 4% employer pension contributions We are seeking a culinary professional who is committed to delivering high-quality, nutritious, and delicious meals to our residents, service users and their families & friends. This post is working 35 hours per week working 5 days out of 7 and will include some weekends. Shifts are either 7am to 2.30pm or 11.30am to 7pm. As the Sous Chef you will be responsible for: Ensuring we deliver an excellent service to our customers, creating an inviting and pleasant environment. Your core duties will involve: Ensuring all food produced is to the agreed standard, developing innovative approaches ensuring market trends, cultural requirements and Kashrut laws are met Ensuring all food hygiene and Health & Safety practices are monitored, met, and recorded in line with organisational policies and current legislations Working within the agreed budget, administer unit controls in line with budget and consistently seek and implement ways of improving the quality and cost effectiveness of the service Leading, motivating and encouraging team building to ensure agreed qualitative outcomes are achieved and customer service expectations are exceeded and maintained Deputising for the Head Chef in their absence and comply with their responsibilities Who are we looking for? You will ideally have previous experience working within a busy kitchen environment, working both independently and within a team. You will need: Appropriate supervisory experience and relevant qualifications pertaining to the safe delivery of Food & Hygiene or Catering Services. NVQ Level 2 or 3 Energetic, passionate and proactive attitude Experience of working to deadlines and adhering to budgetary requirements. Understands the challenge of and sensitivity needed to care and support vulnerable people

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  • Social Media & Marketing
    Social Media & Marketing
    hace 1 día
    £25000–£30000 anual
    Jornada completa
    London

    About Us: krispyhouse is the new property portal on the block with an aim to revolutionising the UK rental market. Our focus is on growth and creating an exceptional experience for our customer and users alike. We’re now looking for a creative, driven, and experienced Social Media & Marketing Specialist to join our team and help elevate our brand. The Role: As the Social Media & Marketing Specialist, you’ll play a key role in building and enhancing krispyhouse’s online presence. You’ll be responsible for creating and managing engaging social media content, developing marketing strategies to boost our reach, and connecting with key customers and audiences to establish krispyhouse as a go-to portal in the UK property market. Responsibilities: Develop, plan, and execute engaging social media campaigns across various platforms (Facebook, Instagram, Twitter, LinkedIn, etc.). Create compelling content (images, videos, copy) that aligns with krispyhouse’s brand tone and voice. Monitor SEO metrics, analyse data, and make data-driven decisions to optimise content performance and rankings. Grow and manage krispyhouse’s online community, driving engagement, and responding to inquiries and feedback. Analyse social media metrics to assess content performance and refine strategies based on insights. Collaborate with multiple teams to ensure cohesive branding and messaging. Stay up-to-date with industry trends, SEO best practices, social media trends, and competitor activity to ensure krispyhouse stands out in the market. Support additional marketing activities, including email campaigns, newsletters, and blog content, as needed. About You: Experience: Proven track record in social media management and digital marketing, ideally in real estate, tech, or related fields. Creative & Strategic: You’re equally comfortable brainstorming innovative ideas and analysing campaign and SEO performance to drive continual improvement. Content Creation: Strong skills in content creation, with an eye for aesthetics and an understanding of what captures an audience’s attention. Data-Driven: Able to interpret social media and SEO metrics and analytics to inform future strategies. Self-Starter: You’re proactive, organised, and comfortable working independently in a remote setting. Excellent Communication: Exceptional written and verbal communication skills, with an ability to capture the Krispyhouse voice. What We Offer: Competitive salary Opportunity to be part of a fast-growing, innovative team A collaborative work environment with room to develop and implement your ideas To Apply: Send us your CV outlining your experience and why you’d be a great fit for the krispyhouse team. Include links to any social media campaigns or content you’ve worked on, if available. Join us and play a pivotal role in shaping the future of property marketing in the UK!

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  • Care Coordinator
    Care Coordinator
    hace 2 días
    £25000–£26000 anual
    Jornada completa
    London

    JOB OVERVIEW: • To provide leadership to care staff within the service., • To provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, and relevant regulations under the direction of the Manager., • To supervise the care delivery within the service., • To maintain skills at a current level, and undertake such training and development as may, from time-to-time, be required to maintain practices as up to date., • This job description should be read in conjunction with the company’s staff handbook, which outlines additional policies and procedures relevant to this role. BASIC SKILLS REQUIREMENTS (including numeracy, literacy,and English-speaking abilities: • Experience in Care Coordinating minimum of 1 year, within a similar environment., • Knowledge of rota planning, ensuring adequate staff on duty with correct skill mix and fair allocation on off duty/annual leave., • Knowledge and understanding of Dols/Mental Capacity Act/Safeguarding., • Preferably NVQ level 2 or similar qualifications., • Good written and oral communication skills including an ability to be sensitive to the needs of clients with mental health issues and an ability to work collaboratively with a wide range of people including Social Workers, practitioners, and other professionals., • Good IT skills including proven experience of using Microsoft Office, particularly Word, Excel, and PowerPoint. PERSONAL ATTRIBUTES: • Listening & responsive skills., • Organised and flexible., • Able to problem solve and to recognise when to refer to senior manager., • Able to manage by example., • Able to delegate and to give clear instructions., • Ability to work under pressure, independently and as a team player., • Approachable & sympathetic., • Observant. MANAGEMENT RESPONSIBILITIES: General responsibilities of the position include: 1. Deploy and supervise team/carer when necessary., 2. Mentor new members of staff., 3. To supervise staff and ensure that all staff contribute to the efficient running of the service., 4. Maintain a smart and tidy appearance and always wear the appropriate clothing whilst on duty., 5. Be responsible for promoting and protecting the welfare of those individuals supported by the service., 6. Attend/Lead training sessions and fire drills, as required., 7. Ensure confidentially and Data Protection is adhered and no matters concerning clients or business operational are not discussed with other clients or outside the office with anyone one else., 8. Observance of Health and Safety requirements, 9. Report any accidents involving either staff or clients., 10. Work in cooperation with members of the multidisciplinary teams to maximise opportunities for service users., 11. Be prepared to do extra or other duties on occasions as requested in line with the job.

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  • Head Dental Nurse/Receptionist
    Head Dental Nurse/Receptionist
    hace 14 días
    £16–£18.5 por hora
    Jornada completa
    London

    Vidadent Dental Practice is currently looking to recruit a Head Dental Nurse / Receptionist for our clinic located on Bethnal Green Road. Please find below the job summary and key requirements: Position: Head Dental Nurse / Receptionist Job Type: Full-time Work Location: In person (Bethnal Green Road) Pay Rate: £16.00 – £18.50 per hour Job Description: Our friendly and professional team is seeking an experienced individual to take on a combined Head Dental Nurse and Receptionist role. The successful candidate will play a key part in managing the day-to-day operations of the clinic while ensuring excellent patient care. Key Responsibilities: • Organising and supervising the work of administrative staff, • Ensuring the smooth daily running of the clinic, • Managing clinicians’ schedules and coordinating patient appointments, • Monitoring compliance with quality standards and medical protocols, • Handling documentation and working with medical systems, • Managing procurement and inventory of medical supplies, • Liaising with the NHS and other regulatory bodies, • Overseeing financial and insurance-related operations Required Skills and Qualifications: • Previous experience in a medical or dental setting, ideally with management responsibilities, • ESSENTIAL: Fluent English and Russian (written and spoken), • Excellent organisational and communication skills, • Confident PC user; experience with medical/dental software is an advantage, • Highly responsible, proactive, and detail-oriented, • Ability to work effectively within a team and independently make decisions

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  • Warehouse Supervisor
    Warehouse Supervisor
    hace 23 días
    Jornada completa
    Harmondsworth

    We are looking for an experienced warehouse supervisor to manage and oversee all warehouse activities, ensure efficient processes, and maximize warehouse productivity. The warehouse supervisor's responsibilities include supervising employees, maintaining a Health & Safety environment, coordinating logistical processes, ensuring the quality of goods, and preparing relevant documentation. To be successful as a warehouse supervisor, you should be experienced in optimizing warehousing processes and be an effective team leader. An outstanding warehouse supervisor should be dependable and have excellent organizational and time management skills. Warehouse Supervisor Responsibilities: • Supervising warehouse staff and daily activities, • Managing, evaluating and reporting on warehouse productivity., • Tracking and coordinating the receipt, storage, and timely delivery of goods and materials., • Ordering supplies and maintaining suitable inventory levels., • Checking orders, bills, items/freight received, inventory, and deliveries for accuracy., • Maintain the warehouse premises in tidy and clean order, • Maintaining records, reporting relevant information and preparing any necessary documentation in relation to shipments and freight due to be Inbound/Outbound the warehouse., • Ensuring basic maintenance standards and compliance with health and safety regulations., • Performing a daily inspection of the warehouse grounds., • Coordinating and maintaining fleets and equipment., • Communicating and coordinating with other departments and customers., • ETSF and General storage warehouse stock checks Supervisor Requirements: • Previous experience as a warehouse supervisor or a similar supportive position., • Has a valid Forklift Operator Licence and a minimum of 2 years of Forklift operating experience, • Valid UK Driving Licence – picks ups from LHR of freight back to NGT warehouse if required, • Previous experience working in a Bonded warehouse facility and being familiar and compliant with ETSF procedures, • Working experience and knowledge of Customs procedures for Import/Export, • Strong working knowledge of warehouse operations and supervision., • Time management skills and the ability to delegate, • Excellent leadership and organizational skills., • Strong communication and interpersonal skills., • Proficiency in Microsoft Office and data entry software, preferably in ASM Sequoia software or other relevant Customs software platforms, • Problem-solving skills and a can-do attitude, • Developing positive relationships with colleagues and team members and supporting the UK Head of Operations in attaining the businesses goals, • Establishing and maintaining the trust and support of colleagues, managers and teams, • Maintaining personal hygiene to a standard expected of yourself and your colleague's Corporate Identity- provide a suitable professional image by:, • Obtaining and processing information to enable appropriate decisions to be made, • Ensuring accurate storage and prompt retrieval of information, • Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information, • Ensuring good verbal and written dialogue with internal and external contacts/users, • Have excellent communicative skills with staff, peers, and Clients, • Telephone skills Miscellaneous Ad-hoc asks: follow instructions from company management for practical assignments. Shift work: this role involves a weekend shift depending on Company's work arrangement. You will be given days off during the week when the weekend shift is needed or paid overtime. Working on Bank holidays is required Flexible Working Hours: due to the nature of the work with international stakeholders, you may be required to adapt to flexible working hours and ensure maximum work efficiency per the business's needs and demands to perform your role successfully. Job Types: Permanent, Full-time Benefits: • Company events, • Company pension, • Employee mentoring programme, • On-site parking, • Private medical insurance, • 8-hour shift, • AM shift 09:00-18:00, • PM shift 12:00 – 21:00, • Overtime, • Nationwide Driving Licence (required), • Forklift Operator Licence (required) Work Location: In person Expected start date: as soon as possible

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  • Domiciliary Care Coordinator
    Domiciliary Care Coordinator
    hace 27 días
    Jornada completa
    Cranbrook, Ilford

    Ask Care Ltd is recruiting for an experienced Care Coordinator for its Redbridge, London Branch. Ask Care Ltd is a well-established Domiciliary Care agency that provides home carers to clients, helping them to continue living safely and independently in their own homes. Applicants must have held a Care Coordinator position in a domiciliary care agency for at least one year as this job requires the successful candidate to be able to start the actual work from day one and hit the ground running. The Care Coordinator's duties will include: • Accepting care packages and assigning care workers to service users in an appropriate manner., • Producing care workers rotas and managing Birdie software., • Ensuring that service user files up to date., • To manage the rotas and workloads of the carers., • Telephone monitoring and service user visits and ensuring service quality., • Liaising with clients, local authorities and other external organizations, over the telephone and via email., • Attending training events and ensuring that skills and knowledge of industry best practice is kept up-to-date., • To carry out On Call duties, overnight and at weekends, on a rota basis as determined by the management., • When On-Call, provide telephone support and assistance to care Workers and Service Users; be available to be called out as necessary; check call alerts system morning / midday / evenings at weekends., • To work flexibly as required by the needs of the service., • Attend meetings as required. The role of Care Coordinator is a key role in the organization that will require the post holder to ensure the smooth running of visits to our clients. In order for the Care Coordinator to perform effectively, the successful applicant will have had previous experience and will also possess the following key attributes, which must be demonstrated at interview: Essential Skills and Experience • Minimum of one years’ experience as the Care Coordinator of a domiciliary care industry., • Efficient in computer and basic technical skills., • An experience of scheduling and coordinating a team of care workers using an electronic Monitoring system Birdie would be desired. Language Requirements; • Able to speak and understand Hindi and Punjabi

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  • Part Time Marketing & Business Development
    Part Time Marketing & Business Development
    hace 1 mes
    £13–£15 por hora
    Jornada parcial
    London

    Husk & Honey is a small, independent business looking for an experienced, motivated all-rounder who’s ready to jump in ASAP with minimal training, with a view to focus on growing turnover by developing and managing wholesale customer accounts. This role is perfect for someone with a can-do attitude, who takes initiative, works confidently on their own, is super motivated, and genuinely enjoys being a key part of a small business. We’re looking for someone who can quickly understand our brand voice, take ownership of their work, and move the business forward with, amongst other things, growing wholesale turnover with new accounts. Key requirements (essential): • Strong experience with Shopify, • Strong experience in CRM, sales and managing and growing a customer base, • Comfortable managing emails and admin in Outlook, • Confident Windows user (essential – all computers are Windows daily), • Confident using Canva, • InDesign experience is a bonus, • Experience with Xero What you’ll be doing: • Day-to-day Shopify admin and website management, • Building a strategic CRM and sales, customer accounts management, • Basic design work using Canva where needed, • Managing social media (Instagram & Facebook), • Occasional invoicing tasks in Xero, • Email management and general admin support, • Supporting the business across multiple areas as needed Details: • Immediate start, • Contracted, long term position, • In-office role – Bermondsey (living nearby strongly preferred), • Ideal for someone experienced seeking a flexible, part-time, long-term role within a growing business If you’re proactive, organised, and excited by the idea of being a key part of driving the company's future as an integral team member, not just doing a job — we’d love to hear from you. 👉 Apply with a brief summary of your experience and availability.

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  • Senior AWS Developer
    Senior AWS Developer
    hace 1 mes
    £38000–£52000 anual
    Jornada completa
    London

    We are looking for a skilled developer with extensive experience in AWS and front-end technologies. You will be responsible for developing and maintaining scalable and performant user interfaces on AWS. Collaborating closely with backend and full-stack teams, you will ensure seamless integration and functionality. Core Front-End Skills: • Proficiency in HTML5, CSS3, and JavaScript (Vanilla JS), as well as TypeScript., • Experience with modern frameworks like React, Angular, and Vue.js., • Strong understanding of responsive design and UI/UX principles, with familiarity in design tools such as Figma., • Commitment to best practices in web performance, accessibility, and version control using Git., • Expertise in AWS services including Kubernetes and Docker. AWS & Cloud Skills: • Familiarity with core AWS services such as Lambda, API Gateway, EC2, S3, and RDS., • Experience in designing and deploying serverless applications., • Competence in designing and consuming RESTful APIs., • Knowledge of DevOps practices, including CI/CD pipelines using CodePipeline and infrastructure as code (CloudFormation/Terraform)., • Understanding of both NoSQL databases like DynamoDB and SQL databases. Responsibilities: • Develop and enhance scalable, high-performance UIs on AWS platforms., • Collaborate effectively with backend and full-stack teams., • Perform troubleshooting, debugging, and performance monitoring., • Work within Agile/Scrum methodologies., • Demonstrate strong communication and problem-solving skills. Example Tech Stack: • Front-End: React, TypeScript, JavaScript, HTML/CSS, Jest., • AWS: Lambda, API Gateway, DynamoDB, S3, CodePipeline., • Tools: Git, Docker, Jenkins.

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  • IT Support Analyst
    IT Support Analyst
    hace 1 mes
    £32000–£38000 anual
    Jornada completa
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

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  • Administrator
    Administrator
    hace 1 mes
    £24000–£28000 anual
    Jornada completa
    London

    🌟 School Receptionist – Full-Time Hours: 8:00am – 4:30pm (40 hours per week) Salary: Competitive Location: North West London Recruiter: ECM Recruitment (on behalf of a primary school) ECM Recruitment is delighted to be recruiting on behalf of a warm, welcoming and high-achieving primary school in North West London. We are looking for an organised, confident and personable School Receptionist to join their team. This is an important role at the heart of the school’s daily operations. You will be the first point of contact for parents, pupils, visitors and external partners — representing the school’s values with professionalism, warmth and efficiency. ⭐ The Role As the School Receptionist, you will support the administrative, organisational and communication processes within the school and ensure that all visitors and callers receive a positive and professional experience. Key Responsibilities: Reception & Front of House • Serve as the first point of contact for parents, carers and visitors., • Manage visitor sign-in procedures and uphold safeguarding protocols., • Maintain a warm, organised and professional reception area., • Maintain manual and electronic records, ensuring accuracy and confidentiality., • Manage the school email inbox, responding or forwarding queries as needed., • Process attendance registers daily and support attendance monitoring., • Prepare, organise and distribute post, documents and school communications., • Support with organising school events, parents’ evenings, trips and staff training., • Draft and send professional email communications., • Assist with newsletters, letters and digital/print communications to families., • Enter and manage data within the school’s finance systems., • Produce reports as required., • Ensure all safeguarding procedures are followed for visitor access., • Be alert to unauthorised individuals and report concerns appropriately., • Previous experience as a school receptionist or administrator is highly desirable., • Strong written and verbal communication skills., • Excellent organisational skills and ability to prioritise under pressure., • Confident user of Microsoft Office; experience with MIS systems (e.g., Arbor) is an advantage., • High level of accuracy and attention to detail., • Warm, welcoming and professional manner., • Positive, adaptable and able to handle busy environments., • Committed to safeguarding, equality and confidentiality., • Able to use initiative and solve problems proactively., • GCSE English and Maths (or equivalent)., • Supportive and friendly staff team., • A role with real variety and responsibility., • The chance to be a key part of the school’s community and daily life.

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  • Cleaner
    Cleaner
    hace 1 mes
    £24000–£24112 anual
    Jornada completa
    London

    Reporting to the Head of Properties, the Cleaner is responsible for maintaining high standards of cleanliness, hygiene, and presentation throughout the Centre and supporting operational tasks such as porterage and event setup. This role ensures a welcoming, safe, and well-maintained environment for all users and visitors. Key Responsibilities • Perform daily cleaning of all areas, including offices, meeting rooms, washrooms, kitchens, and public spaces., • Ensure floors, surfaces, and fixtures are cleaned and maintained to institutional standards., • Carry out deep cleaning tasks as scheduled (e.g., carpets, windows, high-level dusting)., • Monitor and replenish consumables (soap, paper towels, toilet rolls) promptly., • Assist with moving furniture, equipment, and supplies as required., • Support event setup and breakdown, including preparing and displaying refreshments and arranging chairs, tables, and AV equipment., • Follow COSHH guidelines for handling cleaning chemicals and equipment., • Report any maintenance or safety issues immediately to the Head of Properties., • Respond to ad hoc cleaning or porterage requests promptly., • Support sustainability initiatives (e.g., waste segregation, recycling). Skills, Qualifications and Experience • Previous experience in cleaning and/or porterage roles is preferred., • Knowledge of cleaning techniques, materials, and health & safety standards., • Ability to lift and move furniture and equipment safely., • Reliable, punctual, and able to work independently or as part of a team., • Flexible approach to working hours, including evenings and weekends as required., • Effective communication skills and a professional, courteous manner. Person Specification Working Conditions

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  • Business Analyst
    Business Analyst
    hace 1 mes
    Jornada completa
    Harrow

    Business Analysis & Systems Design • Analyse existing business processes and information systems to identify improvement opportunities, • Gather, document, and validate business and technical requirements from stakeholders, • Produce functional specifications, system models, and process documentation, • Translate business needs into logical and physical system designs, • Support solution architecture decisions in collaboration with development teams, • Ensure solutions are scalable, secure, and fit for operational use Healthcare Industry Responsibilities • Support IT systems used in healthcare, clinical, or health-adjacent environments, • Analyse workflows involving patient data, clinical reporting, or operational healthcare systems, • Ensure system designs align with data protection, confidentiality, and regulatory expectations (e.g. secure handling of health information), • Assist in the implementation or enhancement of systems supporting healthcare service delivery, • Work with healthcare stakeholders to ensure systems meet usability and compliance needs Delivery & Stakeholder Support • Act as a bridge between technical teams and non-technical users, • Support testing, user acceptance, and implementation planning, • Assist with impact assessments and controlled change management, • Maintain clear documentation to support long-term system maintenance Required Skills and Experience • Proven experience as an IT Business Analyst, Systems Analyst, or Systems Designer, • Strong understanding of systems development lifecycles (SDLC), • Experience producing structured requirements and system design documentation, • Ability to analyse complex systems and business processes methodically, • Experience working with stakeholders in regulated or structured environments, • Clear written and verbal communication skills

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  • Application Support Lead
    Application Support Lead
    hace 1 mes
    £50000–£70000 anual
    Jornada completa
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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  • Programmatic Account Executive
    Programmatic Account Executive
    hace 1 mes
    Jornada completa
    London

    Programmatic Account Executive We’re creating a healthier web where communities thrive. OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety — improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 5,000 top-tier publishers (including News Corp, Yahoo, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 150 million monthly active users. Founded in 2015, OpenWeb has over 250 employees between New York City, London, Paris, San Diego, Toronto, and Tel Aviv. We are backed by world-class investors including Georgian, Insight Partners, Index Ventures, AltaIR Capital, and more. We’re crafting technology that brings people together and fosters healthy discussion. It starts with us. Are you in? About the role: We’re looking for a Programmatic Account Executive to join our London team. You’ll support the delivery of high-performing advertising campaigns across the French and UK markets, learning both the analytical and creative sides of programmatic trading. This is a fantastic opportunity to start or grow your career in digital advertising — no specialist experience required, just curiosity, confidence with data, and a can-do attitude. What You’ll Get To Do: • Set up, manage and optimise programmatic ad campaigns to meet client goals., • Monitor campaign performance, identify opportunities for improvement, and implement optimisations., • Analyse performance data and create reports that tell a clear story., • Troubleshoot issues to keep campaigns running smoothly., • Learn from experienced traders and account managers to develop your skills quickly. The Skills and Experience You Bring: • Fluent French speaker (ideally native level)., • Numerically confident, analytical, and detail-oriented., • Comfortable working with large datasets and finding patterns in numbers., • Strong communication skills – you can explain complex things simply., • Eager to learn, proactive, and unafraid to take on new challenges., • Interested in digital advertising, data, and how online media works., • Positive, collaborative, and fun to work with., • Must be able to join us in our London office 3x a week. What You'll Get: • Competitive salary + bonus + benefits + growth opportunities as we scale internationally., • Be part of a fast-growing, mission-driven company that is transforming the way online communities and content monetisation work., • Real responsibility from day one, with full training and mentorship., • Work with cutting-edge ad tech and gain valuable industry skills., • Join a friendly, collaborative team that celebrates creativity, curiosity, and good ideas. The OpenWeb Culture We offer a dynamic and unconventional work environment that spans from NYC to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish. If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community! OpenWeb is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Build your skills with us as you build a better web for everyone. Join us! Also, we care about your privacy! Please take a moment to review OpenWeb’sPrivacy Practice

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  • IT Technician
    IT Technician
    hace 2 meses
    £32000–£35000 anual
    Jornada completa
    London

    The IT User Support Technician provides technical assistance to Skyhaus staff and clients using our digital and project-management systems. This role ensures all IT platforms, networks, and hardware operate efficiently, securely, and with minimal disruption to business operations. Key Responsibilities: • Deliver first- and second-line support for software, hardware, network, and account-access issues., • Support staff and clients with the use, configuration, and troubleshooting of project-management tools and related applications., • Install, configure, update, and maintain company devices, including laptops, mobile devices, peripherals, and AV equipment., • Monitor and maintain network performance, Wi-Fi reliability, security controls, and backup procedures., • Manage hardware inventory, device lifecycle, asset tracking, and documentation., • Perform routine system updates, patch management, and antivirus monitoring., • Assist with onboarding/offboarding processes, user provisioning, and permission management., • Produce clear technical documentation, guides, and training materials for users., • Escalate complex technical issues and collaborate with external vendors when required., • Contribute to continuous improvement of IT processes and support workflows. Skills & Requirements: • Strong troubleshooting ability across Windows, macOS, mobile OS, and cloud-based platforms., • Familiarity with networking basics (TCP/IP, switches, routers, Wi-Fi)., • Experience supporting productivity and project-management software., • Excellent communication, customer-service, and problem-solving skills., • Ability to manage multiple priorities in a fast-paced environment.

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