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User experience jobs in United Kingdom

  • Dog Walker
    Dog Walker
    19 hours ago
    £13 hourly
    Part-time
    Westbourne, Westminster

    London Pet Club is looking for an experienced, reliable and professional Dog Walker and Pet Sitter to join our growing team. We are seeking someone looking for a long-term opportunity who can commit to working with us for a minimum of 6 months (or longer). This role is ideal for someone who enjoys working outdoors, has excellent dog handling skills, thrives working independently, and takes pride in providing exceptional care and customer service. ABOUT THE ROLE You will be responsible for providing professional dog walking and pet sitting services for our clients across London. Dog walks involve collecting dogs on foot. Some dogs are exercised on lead, while others are walked off lead. Pet sitting assignments may include daytime visits, overnight stays and weekend bookings in clients' homes. As our services are based around our clients' schedules, applicants must be available Monday-Friday between 7am-2pm. Occasional evening, weekend and overnight pet sitting assignments may also be available. You must own or have access to a bike (personal or rental such as Forest, Lime), and be a confident cyclist, as you will be expected to cycle between each booking within the area. You must also have an iPhone, as it’s compatible with our pet-care app. AREAS WE COVER Your main working area: Paddington, Notting Hill, Chiswick, Holland Park You may also occasionally work in: Camden, Regent's Park, Islington, Hampstead, Tufnell Park, Finsbury Park, Walthamstow. HOURS Up to 15 hours a week PAY Dog walking: £13 per hour Paid monthly upon receipt of a valid invoice Pet sitting: 1-3 hours: £13 per hour 4+ hours or overnight sitting: £40 per day/night ESSENTIAL REQUIREMENTS Applicants must: -Be aged 21 or over -Have professional dog handling experience -Be confident walking dogs both on and off lead -Have experience working with dogs of different breeds, sizes and temperaments -Be physically fit and capable of walking for up to 2 hours -Be self-employed (or willing to register as self-employed) -Be able to commit to a minimum of 6 months -Be available Monday-Friday between 7am and 2pm -Be available for occasional evenings, weekends and overnight pet sitting -Be a non-smoker -Be an iPhone user with sufficient mobile data -Have excellent communication, customer service and problem-solving skills -Enjoy working outdoors in all weather conditions LEGAL AND COMPLIANCE REQUIREMENTS The following must be obtained during the trial period (at the applicant's expense): -Proof of identity and right to work in the UK -DBS check -Public Liability insurance TRIAL ASSESSMENT Successful applicants will complete a 1-month trial period. During the trial you will be assessed on your ability to: -Independently walk up to 3 dogs together, both on and off lead -Safely handle dogs of different breeds, sizes and temperaments -Walk for up to 3 hours at a time -Manage dog behaviour and interactions confidently -Clean and dry dogs after walks where required -Feed and care for pets -Use GPS tracking and mobile applications to provide live client updates -Deliver a consistently high standard of customer service and professionalism PROFESSIONAL EXPERIENCE Please note that experience gained solely from caring for your own pets, or pets belonging to family or friends, will not be considered as professional experience. Applicants should be able to provide references from previous employers or established pet care businesses. APPLY Please submit your application together with a message explaining your relevant experience and why you would be a great fit for the role.

    Immediate start!
    No experience
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  • Full Stack Developer
    Full Stack Developer
    3 days ago
    £50000–£70000 yearly
    Full-time
    London

    Concord AI is building collaboration infrastructure for AI coding agents. Tools such as Claude Code, Codex, and Cursor often work in isolation, without awareness of other agents’ work, decisions, or potential conflicts. Concord provides a shared workspace where agents can coordinate tasks, share context, hand off work, and avoid duplication. We are looking for an entry-level Full Stack Developer to join our small team and work directly with the founders across our open-source product and Concord Cloud. What you’ll work on • Build user-facing features with React, Next.js, and TypeScript, • Develop APIs and backend services for Concord Cloud, • Design interfaces for agents, tasks, activity, and shared workspaces, • Work with databases, authentication, and real-time application state, • Integrate Concord with tools such as GitHub, Linear, and coding agents, • Improve onboarding and simplify technically complex workflows, • Prototype ideas quickly and share them with users, • Talk with early users, debug issues, and ship improvements, • Contribute to technical and product decisions as the product develops You’ll own features end to end from an early stage, rather than spending your first months only addressing small tickets. Who we’re looking for You may be a recent graduate, self-taught developer, bootcamp graduate, or someone with up to around two years of professional experience. We are more interested in what you can build than where you studied. You should have: • Built at least one complete web product or substantial personal project, • Good knowledge of JavaScript or TypeScript, • Experience with React and modern web development, • An understanding of APIs, databases, and backend development, • Strong software engineering fundamentals, • The ability to work independently and solve problems, • Good communication skills, • Curiosity about AI, coding agents, and developer tools You do not need professional experience with every technology we use. Bonus experience • Building and deploying a SaaS product or side project, • Contributing to open source, • Working with Next.js, Postgres, or similar technologies, • Building projects with LLMs or coding agents, • Using Claude Code, Codex, Cursor, or similar tools Why join us As a small team, we offer significant ownership from the beginning. You’ll work directly with the founders, contribute to architectural and product decisions, and ship features that can materially influence the product. You’ll also help explore how humans and AI agents can work together effectively. How to apply Please send: • Your CV or LinkedIn profile, • Your GitHub, portfolio, or something you have built, • A few sentences about a project you are proud of or an interesting technical problem you have solved No formal cover letter is required.

    No experience
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  • Digital Performance & CRM Manager
    Digital Performance & CRM Manager
    5 days ago
    Full-time
    London

    Reporting to the Head of Marketing and working alongside the Marketing Manager, you will play a key role in driving marketing performance across [Firmdale Hotels'](http://www.firmdalehotels.com) eleven properties in London and New York. Using data-driven insights, you will help grow customer acquisition and engagement across our hotels and restaurants through targeted digital marketing campaigns. You will thrive on working with large datasets, uncovering the stories behind the numbers and transforming them into actionable insights that drive performance. You will collaborate with teams across the business, from General Managers to Revenue and IT, connecting data points and developing a strong understanding of both our brand and our guests. ++RESPONSIBILITIES++ CRM & Email Marketing • Own the data integrity and performance of the Firmdale Hotels CRM database, implementing best practices for governance, auditing and data cleansing in partnership with the Marketing Manager., • Drive sustainable database growth across key customer touchpoints, identifying opportunities to enhance guest understanding while maintaining brand integrity and privacy standards., • Analyse audience and booking data to identify seasonal trends, customer behaviours and revenue opportunities, creating targeted B2B and B2C audience segments., • Partner with operational teams to optimise our integrations with wider group booking platforms (SevenRooms, OpenTable, Opera etc.) and leverage customer insights to increase opt-ins, engagement and retention., • Oversee third-party CRM integrations, ensuring data flows seamlessly and systems operate effectively., • Work closely with the Data Protection Officer (DPO) to ensure GDPR compliance and continuously improve data capture, management and retention processes. Paid Digital Marketing • Develop customer acquisition and retention strategies with individual performance metrics, analysis and campaign optimisation., • Support our external agencies with the planning, management and optimisation of paid media campaigns, including PPC, Google Hotel Ads, social media (Meta) and emerging AI-driven advertising platforms., • Monitor campaign performance, provide actionable insights and collaborate with agency partners to maximise return on investment., • Deliver analysis and reporting on all paid media activity, identifying opportunities to improve targeting, engagement and conversion. SEO, GEO & AI • Collaborate with our SEO agency and wider marketing team to improve organic visibility, onsite SEO performance and Generative Engine Optimisation (GEO)., • Lead evaluation of emerging AI technologies, recommending and implementing initiatives that enhance brand visibility across AI search platforms and improve marketing intelligence capabilities. Website & Digital Experience • Work with the Marketing Manager to support the ongoing optimisation of website structure, user experience and conversion performance., • Work with agency partners to refine analytics implementation and measurement frameworks., • Develop and maintain tracking standards, including UTM governance and campaign attribution., • Oversee website-related system updates and ensure digital platforms remain fit for purpose. Strategy, Insights & Reporting • Spearhead digital transformation initiatives seeking out new opportunities to develop and improve the digital marketing function., • Monitor and report on digital performance across the brand and individual hotels, analysing traffic, engagement, database growth, leads and conversions., • Develop and maintain a robust tracking strategy for all marketing campaigns and activations to ensure that we can measure performance across multiple channels (email, social, search, PR and website)., • Work closely with the revenue team to develop data-driven tactical strategies to increase bookings across the hotels at key times of the year and at key parts of the sales funnel, • Manage reporting dashboards and visualisation tools (GA4, TapClicks and other platforms), ensuring stakeholders have access to clear, actionable insights., • Oversee Google Tag Manager and ensure accurate tracking across all digital touchpoints., • Identify growth opportunities across rooms, restaurants, bars and wider hotel experiences through customer and performance analysis., • Communicate insight-led recommendations, successes and key learnings to stakeholders, helping shape future marketing strategy. ++Location and Hours:++ • 9am to 6pm Monday to Friday, based at our Head Office in Soho., • Comfortable working on-site across multiple hotel locations and maintaining a visible presence to embody and represent the brand. ++REQUIREMENTS++ • At least 5 years' experience in digital marketing, preferably in the luxury hospitality sector working across hotels and restaurants, • Strong knowledge of the Google Suite including GTM and GSC, • Comfortable working with large datasets and translating them into actionable recommendations, • Experience working with a restaurant reservation platform, preferably SevenRooms and/or OpenTable, • Strong understanding of Google Ads, SEO, GEO and paid search, • A good understanding of the evolving digital landscape, including AI, • Data-orientated and proactive, • A genuine interest in hospitality and design, • Highly organised with meticulous attention to detail, • Excellent communication and presentation skills

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  • Unity 3D Game Developer – Work Experience
    Unity 3D Game Developer – Work Experience
    25 days ago
    Part-time
    Southall

    Organisation: Kovicas Ltd Position: Unity 3D Game Developer – Volunteer Work Experience Type: Voluntary / Unpaid Work Experience Training: Free training and one-to-one support provided Location: Remote About Kovicas Kovicas Ltd is an education technology company working with schools across the UK, including leading schools, to support the use of technology and digital learning in education. We are offering an exciting Unity 3D Game Developer Volunteer Work Experience Programme for aspiring developers who want to develop their technical skills, gain practical experience and build a stronger portfolio. This opportunity is particularly suited to students, graduates, self-taught developers and people at the beginning of their careers who may have learned Unity or C# but need practical experience to take the next step. The Opportunity You will receive guidance and training while gaining practical experience with Unity 3D and C#. As part of the programme, you will have the opportunity to work on prototype educational games and interactive experiences designed with children and young people in mind. The programme combines technical development with employability support, giving you the opportunity to strengthen your Unity skills, portfolio, CV and understanding of working within the UK education technology sector. Depending on the project, you may gain experience in: • Unity 3D game development, • C# scripting, • Gameplay mechanics and systems, • UI and user experience, • Creating engaging, child-friendly digital experiences, • Educational game concepts, • Debugging and testing, • Game development workflows, • Turning ideas and concepts into working prototypes, • Building and presenting projects for your portfolio Free Training & Development We want this experience to contribute to your longer-term career development. Participants will receive support including: • Free Unity 3D training and guidance, • One-to-one CV building and tailoring, • Personalised CV feedback for technology and game-development roles, • One-to-one career and employability support, • Portfolio development guidance, • Advice on how to present Unity projects professionally, • Practical Unity and C# development experience, • Regular mentoring and feedback, • Guidance on professional development workflows, • Experience within an organisation working with UK schools, • A reference upon successful completion, where appropriate Our aim is for you to finish the programme with more than something to add to your CV. We want you to leave with stronger technical skills, practical experience, an improved portfolio and a professionally tailored CV that can support your next career move. Who We’re Looking For You do not need to be an experienced professional game developer. We would particularly like to hear from: • University students, • Recent graduates, • Junior developers, • Self-taught programmers, • Aspiring game developers, • Career changers with an interest in game development, • Developers looking to build practical Unity experience Basic knowledge of Unity 3D and/or C# would be beneficial. More importantly, we’re looking for someone who is: • Willing to learn, • Creative and enthusiastic, • Interested in game development, • Interested in technology and education, • Comfortable receiving feedback, • Keen to develop their portfolio and professional skills Experience developing games for children or schools is not required. Why Educational Game Development? Working with technology in education provides a different challenge from conventional game development. You will have the opportunity to think about how games and interactive technology can make learning more engaging, accessible and enjoyable for children. As Kovicas works with schools in the UK, this programme can also give you valuable exposure to how technology is developed and considered within an educational environment. Potential Future Opportunities This programme is not a guarantee of employment. However, as Kovicas continues to grow, paid employment or contract opportunities may become available from time to time. Participants are welcome to apply for suitable paid opportunities if they become available, and experience gained during the programme may help demonstrate their skills. Any future paid role would be subject to a separate application, selection process and employment or contractor agreement. Important Information This is a voluntary, unpaid work-experience and training opportunity focused on learning, skills development, employability and portfolio experience. It is not advertised as a paid employee position. The programme includes free training, mentoring, practical development experience and individual career support. Duration: Varies Hours: 15-20 hours per week Location: Remote Start date: ASAP How to Apply Please apply with: • Your CV, • A short introduction about yourself, • Your current experience with Unity and/or C#, • Your portfolio, GitHub profile or examples of previous projects, if available Don’t have a portfolio yet? That’s okay. We are interested in potential as well as experience. Tell us what you’re currently learning, why you’re interested in Unity development and what you hope to gain from the programme. If you’re looking for an opportunity to develop your Unity skills, gain practical experience, strengthen your portfolio and receive personalised CV and career support, we’d be happy to hear from you.

    Immediate start!
    No experience
    Easy apply
  • Care Worker / Support Worker - Croydon area - Driving essential
    Care Worker / Support Worker - Croydon area - Driving essential
    1 month ago
    £12.75–£14 hourly
    Part-time
    Croydon

    Location: Croydon and surrounding areas Employment Type: (Full-time & Part-time) Join Our Caring Team Sunbird Care Ltd is looking for a caring, reliable and motivated Care Worker / Support Worker to join our team and provide high-quality, person-centred care to our Service Users. We are particularly interested in candidates who drive and live in or close to Croydon, as the role involves travelling to support Service Users in their homes and within the community. About the Role As a Care Worker / Support Worker, you will provide compassionate support that promotes the dignity, independence, privacy, choice and wellbeing of Service Users. Your responsibilities will include: • Providing personal care and support to Service Users with a range of needs, illnesses and disabilities., • Supporting with washing, bathing, dressing and toileting., • Assisting Service Users with mobility and physical disabilities., • Using manual handling equipment safely and correctly., • Following good infection prevention and control practices., • Supporting Service Users with their care and support plans., • Assisting with medication where required and within the agreed level of support., • Preparing food and drinks according to individual preferences, nutritional needs and cultural requirements., • Providing companionship and emotional support., • Supporting Service Users to maintain contact with family and friends., • Accompanying Service Users on trips and activities in the community., • Maintaining accurate care and medication records., • Reporting concerns regarding the health, wellbeing, behaviour or safety of Service Users., • Maintaining confidentiality and safeguarding Service Users from abuse., • Following health and safety procedures, Sunbird Care policies and relevant care standards., • Attending training and team meetings and being committed to continuous learning. The full job description highlights the importance of person-centred care, dignity and independence, as well as safe manual handling, accurate record keeping, safeguarding and ongoing training. About You We are looking for someone who: • Has a full driving licence and access to a vehicle., • Lives in Croydon or within a reasonable travelling distance., • Has previous experience working in healthcare, social care or a similar care environment., • Has experience in personal care., • Has knowledge or experience of manual handling and moving & handling., • Understands the importance of infection control and good hygiene practices., • Is compassionate, respectful, patient and reliable., • Can work independently while also being a supportive team member., • Is committed to protecting the dignity, privacy, choice and independence of Service Users., • Has good communication and record-keeping skills., • Is willing to learn, develop and undertake regular training as part of their role. Why Join Sunbird Care? We value people who genuinely want to make a positive difference in the lives of others. You will receive support and training to help you develop your skills and confidence in the role. The job description specifically requires Care Workers to attend both in-house and external training and to participate in team meetings. Hourly Rate: £13.00 – £14.50 If you are an experienced, caring and dependable individual who wants to develop your career in care, we would love to hear from you. To apply: Please send your CV and a brief covering message explaining your care experience and availability.

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  • Software Developer
    Software Developer
    1 month ago
    £15–£25 hourly
    Part-time
    Orpington

    Create and Evaluate Challenging Practical AI Prompts - Industry Practitioners Needed (English) • Machine Learning, • Posted Aug 22, 2026 Can AI Tackle Your Industry’s Most Complex Challenges? Help advance AI by creating practical, industry-specific prompts that test its capabilities. We are seeking experienced professionals based in the 𝐔𝐧𝐢𝐭𝐞𝐝 𝐊𝐢𝐧𝐠𝐝𝐨𝐦 to develop high-quality AI prompts informed by their industry knowledge and hands-on experience. As an Industry Practitioner, you will create realistic, domain-specific questions and scenarios that reflect the challenges professionals encounter in their work. You will also evaluate AI-generated responses for accuracy, relevance, clarity, and overall quality. You will review responses against established guidelines, identify errors or areas for improvement, and provide consistent ratings and feedback. Ideal candidates have strong analytical skills, excellent attention to detail, and proficiency in the required language. Your contributions will help improve the accuracy and effectiveness of advanced AI systems across a range of business and professional settings. 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐒𝐩𝐞𝐜𝐢𝐟𝐢𝐜𝐬: The freelancer will create realistic, work-related prompts that reflect tasks they may encounter in their day-to-day professional life. Each domain-specific prompt must meet the following requirements: ● State a clear objective. ● Specify the required inputs and expected outputs. ● Clearly define all constraints and requirements. ● Use consistent terminology and provide enough context to eliminate critical ambiguity. ● Be fully self-contained and not depend on unstated assumptions or information known only to the prompt creator. ● Represent a practical and authentic workplace task. ● Not be generated or written using AI tools. Submissions should reflect the freelancer's own knowledge, experience, and input. 𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧: ● Prompt creation: $3 USD for each successfully completed prompt. The current average benchmark is 6 prompts per hour, or approximately 10 minutes per prompt. ● Response evaluation: $1 USD for each successfully completed evaluation. The current average benchmark is 12-20 cases per hour. ● Payments are calculated based on the total number of approved prompts and evaluations. Disclaimer: Each task/milestone activation guarantees a minimum payment of $5 USD, provided the freelancer meets the required SLA and successfully completes the assigned brief in accordance with the task requirements. 𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬: ● Must be an industry practitioner based in the 𝐔𝐧𝐢𝐭𝐞𝐝 𝐊𝐢𝐧𝐠𝐝𝐨𝐦 ● A practitioner in any of the following fields or domains: • Finance & Consulting, • Product & Design, • Data & AI, • Integrated Operations, • In personal entrepreneurship / Entrepreneurs, • E-Commerce and LIVE, • Marketing & Sales, • Content Creation / Content Creators, • Functions & Support, • KOL, • Others ● Preferably have hands-on experience using AI tools (e.g. ChatGPT, Claude, Gemini, Copilot, Codex, etc.) ● Native/fluent 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 speaker ● Can communicate in English for communication across a global based team. Please submit your proposal, along with relevant highlights or samples from your experience for consideration. 𝐏𝐫𝐨𝐩𝐨𝐬𝐚𝐥 𝐏𝐫𝐨𝐜𝐞𝐬𝐬: To be considered for this project, the freelancer must complete this form (this will take less than 10 minutes to complete): https://forms.gle/LboWWQZ9pE76UN8t7 𝐀𝐜𝐜𝐞𝐩𝐭𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐂𝐨𝐧𝐭𝐢𝐧𝐠𝐞𝐧𝐜𝐢𝐞𝐬: • Please note that participation in this project is contingent upon successful completion of onboarding and available tasks to work on., • Freelancers are paper screened to ensure they are eligible for hire, • Offer is sent from the client once a freelancer is deemed eligible for hire 𝐍𝐞𝐱𝐭 𝐬𝐭𝐞𝐩𝐬: • Submit your proposal, • Complete the Google Form linked above, • Submitted responses will be reviewed, and only eligible candidates will be contacted, • If you receive an offer, provide documentation as requested to the Upwork Compliance team, • Accept your offer, • The hiring manager will contact you when they're ready for you to begin work 𝐂𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥𝐢𝐭𝐲: As you go through the proposal process with this client, please keep in mind the confidentiality agreement in section 15 of the Upwork User Agreement. Note that any and all information received from or about this client is subject to the confidentiality agreement and may not be disclosed to anyone. Disclosure: All payments are split in half with the agency

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  • Care / Support Worker
    Care / Support Worker
    1 month ago
    Full-time
    London

    About the Role We are looking for caring, reliable and compassionate Care Workers to join our team and provide high-quality care and support to people in their own homes and/or supported living settings. You will support individuals to maintain their independence, dignity and quality of life while ensuring their care needs are met safely and respectfully. Key Responsibilities • Providing personal care and practical support where required., • Supporting service users with daily living activities., • Assisting with meal preparation and household tasks., • Supporting individuals to attend appointments and participate in activities., • Administering or prompting medication in line with care plans and training., • Maintaining accurate and confidential care records., • Promoting independence, choice, dignity and respect., • Following safeguarding, health and safety and infection-control procedures., • Working closely with colleagues, families and other professionals. About You We are looking for people who are: • Compassionate, patient and respectful., • Reliable and responsible., • Good communicators and team players., • Able to work flexibly, including evenings and weekends., • Committed to providing person-centred care., • Willing to complete mandatory training and ongoing development. Previous care experience is desirable but not essential, as full training and support will be provided to suitable candidates. Requirements • Right to work in the UK., • Ability to communicate effectively in English., • Willingness to undergo an enhanced DBS check., • Relevant care experience or qualifications are advantageous., • A driving licence and access to a vehicle may be required for some positions. What We Offer • Competitive pay., • Flexible working opportunities., • Full induction and mandatory training., • Ongoing training and career development., • Supportive management team., • Opportunities for additional hours., • Employee recognition and development opportunities. If you are passionate about making a real difference in people's lives, we would love to hear from you. Apply today to join our team.

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  • Service Delivery Partner
    Service Delivery Partner
    1 month ago
    £55000–£65000 yearly
    Full-time
    London

    Service Delivery Partner Location: Hybrid Salary: Up to £65,000 (depending on experience) Are you an experienced digital agency professional who knows how to navigate public sector contracts and build rock-solid client relationships? We are Olive Jar Digital, a fast-growing digital agency based right in the vibrant heart of London’s Soho. We design and deliver innovative digital services that solve complex problems and genuinely improve outcomes for users. We partner with public sector organisations to deliver meaningful digital transformation, and we need someone to take the reins on our strategic client relationships. This isn't your standard account management gig. We need someone who truly understands the realities of delivering consultancy services into government departments. You’ve been agency-side, you know the digital landscape, and you can confidently balance commercial, contractual, and operational relationships while driving business growth. The Role As our Service Delivery Partner, you will be the senior relationship owner for a portfolio of key public sector clients. Your mission is to ensure we deliver on our promises, maximise commercial opportunities, and keep our client partnerships strong and growing. Working closely with our delivery teams, practice leads, and senior stakeholders, you will ensure our services hit the mark, risks are managed before they become problems, and Olive Jar Digital remains the trusted partner our clients rely on. What you'll be doing: • Owning the Relationship: Acting as the primary commercial and contractual lead across your public sector portfolio, building trust with senior stakeholders and procurement teams., • Commercial Leadership: Leading contract governance, renewals, extensions, and commercial negotiations, while proactively identifying opportunities for account growth and new service offerings., • Service Oversight: Collaborating with delivery and leadership teams to ensure we meet KPIs, SLAs, and contractual commitments. You'll facilitate service reviews and manage escalations smoothly., • Strategic Guidance: Driving long-term account planning, providing insight into client priorities and market trends, and championing continuous improvement in how we serve our clients. What We’re Looking For You are a seasoned professional with a background in a digital consultancy, professional services, or agency environment. You know how to manage public sector accounts and have a strong grasp of procurement frameworks and contract management. Essential Experience: • Significant experience managing public sector clients (central government, arms-length bodies, or local government) within an agency or consultancy setting., • A proven ability to navigate complex stakeholder relationships at a senior level., • Strong commercial awareness, contract negotiation skills, and a track record of overseeing service delivery against strict KPIs., • Excellent communication, relationship-building, and influencing abilities. Bonus points if you have: • Experience working within Government Digital Service (GDS) environments., • Knowledge of agile delivery methodologies and experience managing multidisciplinary digital teams., • Familiarity with frameworks like Digital Outcomes and Specialists (DOS) or G-Cloud. The Package We believe in transparency, so here is what you can expect: • Salary: Up to £65,000, depending on your experience., • Working Pattern: Hybrid – 3 days a week soaking up the creative energy in our Soho office, and 2 days working remotely., • Pension, • Health Care Scheme, • Electric Car Scheme, • Gym Membership Why Olive Jar Digital? We pride ourselves on building a culture where talented people can do their best work without unnecessary red tape. We collaborate openly, value fresh ideas, and empower our teams to make a genuine impact. You’ll be joining a growing agency full of passionate digital specialists who care about creating services that actually matter. If you're ready to take ownership of impactful public sector projects and help drive our commercial success, we’d love to hear from you.

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  • Finance and Operations Officer (Remote)
    Finance and Operations Officer (Remote)
    2 months ago
    £36486.3–£44201.23 yearly
    Full-time
    London

    Post: Finance and Operations Officer Location: The position is remote but with options for regular co-working with colleagues and for in-person team gatherings roughly every 8 weeks. Salary: £36,486.30-£44,201.23 Contract: Full-time; 37.5-hours per week (opportunities for flexible working considered). About the role The European Leadership Network (ELN) is an independent, non-partisan organisation working to provide practical, real-world solutions to political and security challenges and build better security for wider Europe. Effective financial and operational management is central to ensuring that we can deliver this work sustainably and meet our responsibilities as a charity and grant-funded organisation. The Finance & Operations Officer plays a key role in supporting the effective day-to-day financial and operational management of the ELN. Working closely with the Head of HR & Operations, Senior Management Team and our external accountants, the post holder will help maintain an accurate and up-to-date picture of the organisation’s finances, including managing and monitoring organisational and project budgets, cashflow, expenditure, payments and financial information held within Xero. The role requires strong financial and organisational skills, with particular experience of working with budgets and grant-funded activity. The successful candidate will be confident working with financial information, able to manage multiple priorities and deadlines, and proactive in identifying discrepancies, emerging pressures or areas requiring attention. They will also provide support across the ELN’s wider operations and governance, helping to ensure that our systems and processes are efficient, accurate and appropriate for a small and internationally focused charity. Key Responsibilities: *Finance, Budgets & Grants* · Maintain accurate and up-to-date financial records in Xero, including processing and monitoring invoices, bills, payments and expenditure, and ensuring transactions are appropriately recorded and allocated. · Develop and maintain organisational, project and grant budgets, working with colleagues to build realistic budgets for funding applications and new projects. · Monitor actual expenditure against budgets throughout the year, identifying variances, potential overspends or underspends and emerging financial pressures, and raising these with the Head of HR & Operations and Senior Management Team as appropriate. · Maintain and regularly update the organisation’s cash flow forecast, incorporating anticipated grant income, expenditure, payroll, and other liabilities, and provide timely information on the ELN’s cash position. · Work closely with Programme Leads/Heads to help them understand and manage their project budgets and provide accurate financial information to support programme planning and delivery. · Support the financial management of ELN’s grants, including maintaining records of restricted and unrestricted funding, grant income, expenditure, payment schedules and financial reporting requirements. · Prepare financial information and reports for funders, including taking responsibility for financial reporting on grants where appropriate. · Work closely with the ELN’s external accountants, providing accurate and timely information for management accounts, year-end accounts, payroll and other financial requirements. · Coordinate monthly payroll information and staff expenses and ensure payments and associated records are processed accurately and on time. · Support the annual budgeting and forecasting process and preparation of financial information for SMT and the Board. Maintain appropriate financial records, documentation and audit trails and support the annual audit/accounts process. · Support the organisation in maintaining appropriate charity financial controls and good practice, including the appropriate management and recording of restricted funds. · Lead on the ELN’s annual charity audit, coordinating the process with our external auditors and accountants, preparing and providing required financial information and documentation, responding to queries, and ensuring the audit is completed accurately and within agreed timescales. *Operations, Governance & Administration* · Support the Head of HR & Operations with the effective day-to-day running of the organisation and the development and maintenance of appropriate operational systems and processes. · Coordinate relationships with relevant external suppliers and service providers, including accountants, insurers, office/co-working providers and other professional advisers. · Maintain accurate organisational records and support compliance with relevant charity, company and governance requirements. · Support the administration of organisational contracts, insurance policies, banking arrangements and other operational services. · Assist with information required for Companies House, the Charity Commission and other regulatory or governance processes. · Contribute to the continuous improvement of ELN’s financial and operational processes, identifying opportunities to make systems more efficient, accurate and robust. · Undertake other reasonable finance and operational responsibilities appropriate to the role. Applicant requirements: *Essential:* · Strong practical experience of financial administration, bookkeeping or finance coordination, with a good understanding of accounting and financial management principles. · Proficient user of Xero accounting software (or equivalent), with practical experience of maintaining financial records, processing bills and invoices, reconciling information and producing financial reports. · Experience creating, maintaining and monitoring budgets, including tracking actual expenditure against budget and identifying and explaining variances. · Experience managing or monitoring multiple projects or grant budgets simultaneously. · Experience preparing or contributing to budgets for funding applications and providing financial information for funder reporting. · Experience in monitoring organisational cashflow and producing or maintaining cashflow forecasts. · Confidence working with financial data and spreadsheets, particularly Excel, and the ability to present financial information clearly to colleagues who do not have a finance background. · Experience working effectively with external accountants or other finance professionals. · Excellent numerical accuracy and attention to detail, with the ability to identify discrepancies and investigate and resolve them. · Strong organisational skills and the ability to manage competing deadlines independently in a small and fast-moving organisation. · Ability to recognise emerging financial or operational risks and proactively bring them to the attention of senior colleagues. · Strong interpersonal and communication skills and the confidence to work with colleagues at all levels of an organisation. *Desirable:* · Previous experience working in a charity, NGO or other grant-funded organisation, with a practical understanding of the financial requirements associated with restricted and unrestricted funding. · A relevant bookkeeping/accounting qualification or part-qualification, or demonstrable equivalent professional experience. · Experience supporting payroll and/or year-end accounts and audit processes. · Experience of charity accounting and financial reporting requirements. · Experience working with institutional, government, foundation or international grants. · Experience supporting organisational forecasting and annual budgeting. · Experience of charity governance and regulatory requirements, including the Charity Commission and Companies House. · Experience working in an international environment.

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