Technical support jobs in United Kingdom

This is a field-based role. Are you ready to engineer the future? We are currently recruiting for a Field Service Engineer for a global organisation. If you're obsessed with technology, thrive on solving complex challenges, and have a passion for pushing the boundaries of innovation, then this could be the opportunity you've been waiting for! As a Field Service Engineer, you'll be at the forefront of cutting-edge technology, servicing and maintaining a range of test and stimulation systems. So, if you're ready to unleash your genius and take your engineering career to new heights, then we want to hear from you! The organisation offers: - Competitive salary plus overtime available - 25 Days holidays plus Bank holidays - An attractive bonus program - Company car with private use - European and US training opportunities - Company Pension Scheme - Career development opportunities - Matrix organisation with pooled expertise and communication channels Duties include: - Conducting customer visits as assigned by Service Administration - Installing, maintaining, troubleshooting and repairing all types of the organisation's equipment on site - Providing on-site customer training - Performing equipment rebuilds - Conducting Force and displacement calibrations of equipment to UKAS accreditation - Preparing visit reports, installation and service reports, travel expense reports, and time sheets - Independently managing documentation required to fulfil customer orders - Supporting Sales and Operations departments - Ensuring compliance with quality system, health and workplace safety regulations, legal regulations, CE requirements, norms, and internal technical guidelines to mitigate health and financial risks - Managing costs within budget - Tracking product modifications and technical changes to organisations equipment Qualifications: - Bachelor's degree or equivalent in electrical or mechanical engineering - Proficient in technical field service and customer support - Knowledge and experience of hydraulic systems - Knowledge and experience of electro-mechanical systems - Knowledge and understanding of software solutions and electronics - Ability to work autonomously - Valid Driving License - Excellent communication skills - Openness to travel - Adaptability - Strong team collaboration skills within an interdisciplinary environment If you are a motivated individual with a passion for providing exceptional technical support, we encourage you to apply for the position.

Job Overview We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support to our internal users, ensuring smooth operations of our IT systems. Duties - Provide technical support to end-users on various IT issues - Manage and maintain Active Directory accounts - Troubleshoot hardware and software problems - Assist with network configurations and troubleshooting - Utilise Jira and Remedy for issue tracking and resolution - Analyse and resolve technical issues promptly - Support Windows Server environments - Assist in maintaining computer hardware and software inventory Qualifications - Proficiency in technical support and troubleshooting - Knowledge of computer networking, TCP/IP, and operating systems - Experience with Active Directory management - Familiarity with Jira and Remedy for issue-tracking - Ability to analyze and resolve IT problems efficiently Job Type: Full-time Pay: £27,560.00-£32,750.00 per year Education: A-Level or equivalent (preferred) Experience: Technical support: 1 year (preferred) Customer service: 1 year (preferred) Work Location: Hybrid remote

- Provide technical support and troubleshooting for mobile devices, laptops, and other electronic devices. - Diagnose and repair hardware and software issues on various electronic devices. - Perform routine maintenance and updates on devices to ensure optimal performance. - Assist customers with setup, configuration, and usage of their devices. - Maintain an organized record of all repairs, diagnostics, and parts used. - Stay updated with the latest technological advancements and repair techniques. - Collaborate with other technicians to solve complex technical issues. - Ensure customer satisfaction by providing high-quality, timely repairs and excellent service. - Manage and update the shop’s IT systems, ensuring all equipment is functioning correctly. - Conduct training sessions for staff on new technologies and repair methods. Requirements: - Proven expereice in the similar role - Extensive knowledge of Mobile phone and laptop repair including hardware and software - Ability to work as a team player - Excellent communication skills, ability to multitask, and ability to perform well under pressure

Information Technologies Limited (ITL) is a leading provider of comprehensive IT solutions, specialising in business and domestic software development, expert IT consultancy, and a wide range of IT services. Our offerings include custom software development, enterprise solutions, and IT infrastructure management. We excel in system integration, network management, and technical support to ensure optimised IT infrastructure for our clients. Additionally, our data processing, hosting, and related services help businesses manage data efficiently and securely, enabling strategic decision-making. We focus on advanced encryption techniques and regulatory compliance to protect sensitive information. Our commitment to innovation and excellence ensures tailored solutions that meet the unique needs of our diverse clientele. About the Role: We are seeking a highly skilled and motivated IT Consultant to join our dynamic team. As part of the team, you will provide comprehensive IT solutions for business and domestic software development and a range of IT services for new and potential customers. You will assist with ongoing software and IT service projects, responsible for onboarding customers, ensuring smooth processing of procurement, monitoring and controlling process flows, and providing user support for Go Live project integrations. The ideal candidate will have a strong background in IT consulting, integration processes, and project management, particularly in software development, IT services, and data management. Key Responsibilities: - Project Management: Lead and manage the development of the innovative KYC, KYB, AML, and PEP compliance platform using Agile methodologies. - System Integration: Oversee integration processes, ensuring seamless data exchange and compliance with regulatory standards. - Customer Onboarding: Facilitate the onboarding process for new clients, ensuring smooth procurement and integration. - Data Security: Implement and manage advanced encryption techniques to protect sensitive information in compliance with GDPR. - Training and Support: Conduct training sessions and provide ongoing support to clients for Go Live integrations. This includes post live support for clients to ensure fully supported transitions. - Continuous Improvement: Develop and analyse key performance indicators, driving continuous improvements in the integration process. - Collaboration: Work closely with the development team based in Sri Lanka to ensure timely and effective project execution. - Stakeholder Management: Build and maintain strong relationships with stakeholders to ensure smooth operations and client satisfaction. Qualifications and Experience: What you’ll need - Bachelor's degree in Computer Science, Information Technology, or a related field. - Programme and/or Project Management certification (MSP foundation, PMP/ Prince2) - Certification in Agile (e.g., APM, PMI-ACP, CSM, SAFe, Lean Six Sigma) (Desired) - Native in Sri Lankan and fluent in English Experience: - Proven experience in IT consulting with a focus on system integration and process management. - Experience with major clients and complex integrations. - Proficiency and proven experience in project management methodologies, particularly Agile. - Demonstrated ability to develop and analyse key performance indicators. Skills: - Excellent communication and interpersonal skills both in English and Sinhala language being able to speak in Tamil will be an added Advantage. - Strong analytical and problem-solving abilities. - Ability to conduct effective training sessions and provide clear guidance. - Proficiency in monitoring and controlling data processes and transmissions. - Proven experience balancing multiple priorities and dealing with ambiguity - Background in software development or IT - Excellent leadership and team management skills - Ability to quickly assimilate and effectively communicate complex technical concepts and relevant scientific and technical details