Director of Client Payment Management
hace 3 días
Maitland
Job Description Salary: $72,000 Position Summary The Director of Client Payment Management provides oversight for all client payment management functions across Family Partnerships of Central Florida (FPOCF). Reporting to the Chief Administrative Officer, this position is responsible for the strategic direction, operational oversight, and regulatory compliance of client-driven payments utilizing state and federal funding sources. This role ensures the accurate, timely, and compliant processing of client payments related to foster care, adoption, independent living, and other client service programs. The Director of Client Payment Management supervises the Client Payment Manager team and collaborates closely with the Director of Information & Eligibility and their team to ensure alignment between eligibility determinations, documentation standards, and payment authorization. The Director serves as a subject matter expert and strategic partner to leadership, Finance, Operations, and Program teams, ensuring strong internal controls, audit readiness, continuous quality improvement, and fiscal integrity within a highly regulated child welfare and human services environment. Technical / Functional Expectations 1. Client Payment Management Strategy and Oversight – Essential Function Provide leadership and oversight for the agency’s client payment management team, ensuring compliance with federal, state, contractual, and funding source requirements. Establish standards, controls, and performance expectations that support accurate and timely payment processing and fiscal accountability. 2. Operational Leadership and Supervision – Essential Function Directly supervise and manage Client Payment Managers and related staff. Provide coaching, performance management, workload prioritization, and professional development to ensure consistent, high-quality performance. Facilitate routine unit meetings and ensure effective communication across the team. 3. Payment Processing, Reconciliation, and Accuracy – Essential Function Oversee the entry, review, reconciliation, and approval of client services payments, stipends, and related transactions within FSFN / SACWIS / CCWIS and associated systems. Ensure timely resolution of payment discrepancies, monitoring trends, and implementation of corrective actions. 4. Cross-Functional Collaboration and Integration – Essential Function Partner closely with the Director of Information & Eligibility to ensure alignment between eligibility determinations, documentation requirements, and payment processing. Collaborate with Finance, Programs, Case Management, Licensing, Adoption, and Independent Living to resolve issues and improve end-to-end workflows. 5. Quality Improvement, Audits, and Compliance – Essential Function Lead ongoing quality improvement activities including validation sampling, file reviews, and internal monitoring. Prepare for and participate in federal, state, and contract monitoring reviews, audits, and corrective action plans related to client payments. 6. Reporting, Data Analysis, and Risk Management – Essential Function Develop and review operational and management reports related to payment accuracy, timeliness, trends, and risk. Use data to identify systemic issues, assess performance, and recommend process improvements to executive leadership. 7. Policy, Procedure, and Documentation Management – Essential Function Oversee the development, implementation, and annual review of client payment policies and procedures to ensure alignment with current federal, state, system of care, and contractual requirements. Ensure documentation standards support audit readiness and operational consistency. 8. Other Duties as Required Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher-rated positions from time to time for developmental or organizational purposes. Behavioral Competencies • Leadership: Demonstrates the ability to lead teams, set clear expectations, and hold staff accountable while fostering engagement and professional growth., • Influence: Effectively influences outcomes through collaboration, data-driven recommendations, and sound judgment., • Responsiveness: Anticipates operational needs, identifies issues proactively, and resolves problems with minimal supervision., • Trust and Integrity: Demonstrates discretion, maintains confidentiality, and models ethical behavior consistent with agency values., • Customer Service: Anticipates and responds to internal and external stakeholder needs with professionalism and care., • Analytical Thinking: Uses qualitative and quantitative data to identify trends, assess risk, and improve processes., • Cultural Sensitivity: Works effectively with individuals from diverse cultural, linguistic, and socio-economic backgrounds., • Demonstrated experience overseeing client payment processing, financial operations, or related administrative functions., • Experience supervising professional staff and managing operational workflows., • Experience working with state and/or federal funding sources and compliance requirements., • Strong written, verbal, and interpersonal communication skills., • Strong computer skills, including the use of spreadsheets, reports, dashboards, and financial tracking tools., • Experience working in child welfare, human services, healthcare, or another highly regulated environment., • Bachelor’s degree required in Business Administration, Accounting, Finance, Public Administration, Human Services, or a related field., • Master’s degree preferred., • Minimum of five (5) years of progressively responsible experience in client payments, financial operations, accounting, or related functions., • Minimum of five (5) years of supervisory or management experience., • Lifting up to 25 pounds, • Carrying up to 25 pounds, • Grasping, • Reaching, • Sitting, • Standing, • Stooping / Crouching, • Bending, • Near Acuity, • Reading, • Speaking, • Listening, • Typing, • Writing For more information regarding our screening process please visit Clearinghouse.com . Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.