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About Us Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are fully on-site in Parsippany, NJ. Job Summary: We are seeking an energetic and professional HR & Payroll Administrator to join our growing team in Parsippany! The HR & Payroll Administrator will act as a key member of the Human Resources team, responsible for overseeing the accurate and timely administration of payroll and employee benefits. This role exercises independent judgment to ensure compliance with applicable payroll, wage and hour, benefits, and employment regulations, while providing guidance and support to employees and management. This role will also be cross-trained across core HR functions, including onboarding, compliance, employee records, and general HR operations, and is expected to manage confidential information, prioritize competing demands, and support continuous process improvement in a fast-paced environment. The ideal candidate will possess a strong attention to detail, a positive & professional attitude, and be comfortable with public speaking. Job Responsibilities: • Oversee and process accurate, timely multi-state payroll, ensuring compliance with all federal, state, and local payroll laws and regulations, and independently resolve payroll-related issues and inquiries., • Coordinate with the HRIS and payroll system provider to administer applicable federal, state, and local payroll tax and withholding accounts, including registrations, filings, payments, and ongoing maintenance, ensuring timely and accurate compliance., • Administer and support employee benefits programs by coordinating with providers and brokers and advising employees on enrollments, changes, terminations, and benefits-related matters., • Ensure ongoing HR and payroll compliance through audits, reviews, and updates to employee records, policies, and documentation in alignment with legal and regulatory requirements., • Maintain, review, and update HR files, forms, policies, and procedures to reflect current laws, best practices, and internal standards., • Conduct periodic audits of HR, payroll, and benefits records to assess accuracy, completeness, and proper documentation retention., • Support onboarding and offboarding processes, including employment documentation, HRIS updates, system access coordination, and benefits transitions., • Serve as a primary HRIS point of contact, maintaining accurate employee, payroll, and benefits records while ensuring data integrity, confidentiality, and reporting accuracy., • Provide administrative and operational support to the Human Resources department, contributing to the effective execution of day-to-day HR operations., • Interpret and respond to employee and applicant inquiries regarding payroll, benefits, HR policies, and hiring processes, exercising discretion and escalating complex matters as appropriate., • Oversee payroll- and HR-related requests through the designated ticketing system, ensuring timely resolution, appropriate documentation, and service consistency., • Support and participate in payroll, benefits, and HR audits, compliance reviews, vendor invoice reviews, and reporting requirements, clearly explaining findings and recommendations as needed., • Evaluate and recommend improvements to payroll and HR processes to enhance efficiency, accuracy, compliance, and internal controls., • Support strategic HR initiatives and events that contribute to employee engagement, organizational development, and departmental effectiveness., • Maintain strict confidentiality of all employee and company information in accordance with company policies and legal requirements., • Stay current on payroll, benefits, HR compliance, and industry best practices, applying knowledge to improve operations., • Perform additional duties as assigned to support HR and organizational objectives. Required Skills & Experience: • Bachelor's Degree in Human Resources, Business Administration, Accounting, or related field preferred but not required., • Minimum 1-3 years of experience in payroll administration is required., • Experience in a human resources role such as benefits administration or HR operations., • Experience with multi-state payroll, compliance requirements, and HRIS systems required., • Knowledge of HR best practices and employment regulations is strongly preferred., • Experience with migration and implementation of HRIS systems is a plus., • Strong Excel skills required (V-Lookups, Pivot Tables, etc.), • Strong working knowledge of payroll regulations, benefits administration, and employment law compliance., • Excellent attention to detail with the ability to manage multiple priorities and exercise sound judgment., • Strong verbal and written communication skills, with the ability to interact professionally at all levels., • Analytical and problem-solving skills, including evaluating discrepancies and advising on solutions., • Demonstrated discretion and professionalism in handling highly sensitive and confidential information., • Ability to work independently, prioritize workload, and adapt to changing business needs., • Excellent public speaking skills with ability to effectively deliver presentations when needed. Physical Requirements • Prolonged periods of sitting at a desk and working on a computer, • Must be able to lift up to 15 pounds Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer: • Competitive compensation, • Medical, Dental, Vision, 401k matching, Life Insurance, Ancillary Benefits, • PTO and Sick Time, • Corporate events, team and culture building activities, employee awards and recognition, company trips and more! DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.

About the role We are looking for a detail-oriented HR Operations Specialist to be the backbone of our US employee experience. You will own day-to-day HR operations — from multi-state payroll to employee lifecycle management and immigration support — ensuring accuracy, compliance, and a seamless experience for our team in a fast-paced, globally integrated environment. Key responsilbilities 1. Employee Lifecycle Management Own end-to-end onboarding and offboarding, ensuring a smooth and compliant experience for all employees. Manage internal transitions (promotions, transfers, role changes) with accurate and timely system updates. Serve as the primary HRIS administrator (e.g., Rippling, Workday), maintaining data accuracy across employee records and org charts. 2. Payroll & Benefits Administration Partner with payroll providers and finance to process accurate semi-monthly payroll for exempt and non-exempt employees across multiple states. Navigate multi-state payroll complexity with particular focus on California (overtime, meal/rest break premiums, final paycheck compliance) and New York regulations. Administer benefits programs (Health/Dental/Vision, 401k), managing enrollments, life-event changes, and terminations. Serve as first-line support for employee inquiries. 3. Immigration & Compliance Act as the primary HR contact for employee immigration and visa processes (F-1 OPT/STEM OPT, H-1B, L-1, Green Card). Coordinate with external immigration counsel to ensure timely filings and USCIS compliance. Manage I-9 verification, state-specific required notices, and mandatory training tracking. Draft and maintain critical HR documentation including offer letters, employment agreements, and NDAs. 4. Employee Relations & Support Serve as the go-to resource for employee inquiries on HR policies, payroll, and benefits. Handle initial ER inquiries and escalate complex issues to HR leadership as needed. Assist in updating the Employee Handbook and internal HR wikis to keep policies clear and locally compliant. Qualifications Experience: 2–5 years in HR Operations or HR Coordination, preferably in the tech or internet industry. Payroll & Compliance: Proven hands-on experience with multi-state payroll (especially CA and NY) and solid working knowledge of US employment law. Immigration: Direct experience coordinating work visas (H-1B, F-1 OPT, L-1) and partnering with external immigration counsel. Systems: Strong proficiency with modern HRIS platforms (Rippling, Gusto, or Workday) and Google Workspace / Microsoft Office. Attention to Detail: Demonstrated ability to handle sensitive payroll and immigration information with discretion and accuracy. Communication: Clear written and verbal communicator with a service-oriented approach to employee support. Education: Bachelor's degree in HR, Business, or a related field preferred.

Job Description We're hiring for entry-level auto roles at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. In these entry-level roles, you'll have a number of positions to choose from: • Detailer: detailing vehicles, including washing, interior cleaning, and exterior buffing, • Lot Attendant: move vehicles from one department to the next in our Inspection Centers, • Photobooth Associate: take photos of our vehicles so customers can see our vehicles in our spinners, • Inspection Associate: inspect the interior and exterior of the vehicles and accurately identify any imperfections/defects At Carvana, you'll receive a competitive wage and amazing perks – including a 401(k) with Carvana match and even a vehicle purchase discount – all while using state of the art tools in one of our high-tech Inspection Centers (click here to learn more). If you're joining us in an entry-level position, we offer training programs to make sure your skills and pay progress along with the company. • Pay: Starting pay for this position is $17/hr., • Schedule: Please keep in mind that all locations are subject to mandatory overtime based on business need., • First shift: Mon-Fri 6am-3pm, • Location: Our inspection center is located at: 200 N. Main Street, Manville, NJ 08835 Other perks of the Job • 100% company-paid healthcare premiums, • Generous paid-time off and your birthday is a holiday!, • ASE and tool reimbursement programs, • Tuition reimbursement and student loan repayment Schedule: We do everything we can to deliver an exceptional customer experience, and that includes delivering great vehicles when expected. If we're in a pinch, mandatory overtime is one way in which we can follow-through on this commitment to our customers. We're looking for team players who are all in on our mission and are able to work mandatory overtime based on our business needs. How To Get Started - join the Carvana team by applying on this page! We also have a variety of other automotive roles available in one of our 18 locations across the country – take a look at our Careers site to apply for one of the following roles: • Auto Body roles: Paint, Prep/Body work, Wheel Repair, Airbrush, Interior Repair, Glass Repair, and PDR (Paintless Dent Repair) roles, • Auto Technician/Mechanic roles: Lube and Oil, Inspection, Brake and Tire, Mechanical Repair / Build, and Master Technician roles, • Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently, • Must be at least 18 years of age and possess a valid driver's license. Some positions may be subject to an Motor Vehicle Records (MVR) check, • An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold), • Use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment About Carvana At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.

Resource Innovations is seeking a Salesforce Engineer with development experience to join our growing software team. We are seeking a highly skilled and motivated Salesforce Engineer with a strong background in leading and supporting in the full life-cycle development of Salesforce cloud-based enterprise systems, including design, implementation, testing, and support in fast paced team environment. In this role, you will be responsible for the successful development, configuration and implementation of our Salesforce software solutions for key customers to meet their specific needs. You will serve as the primary point of contact for our teams, understanding their business objectives, and guiding them through the software configuration process. Your expertise in leading Salesforce development and configurations will be critical in driving results and customer satisfaction. Duties and Responsibilities • Lead and participate in the full life-cycle development of Salesforce cloud-based enterprise software systems, including design, implementation, testing, and support in fast paced distributed team environment., • Responsible for UI design, development, client-side programming, and building and release infrastructure., • Collaborate closely with internal teams and clients to understand their business requirements and objectives., • Configure and customize software solutions to align with client specifications and goals., • Lead demonstrations and training sessions to educate clients on software functionality and best practices., • Ensure timely and successful delivery of software solutions according to client needs and objectives., • Monitor and track client accounts to identify potential issues or opportunities for improvement., • Stay updated on industry trends and best practices to provide strategic guidance to clients, • All other duties assigned, • 5+ years of software development and configuration experience in designing and developing high performance, reliable and scalable production systems, • Bachelor’s degree in Computer Science, business administration, or a related field (or equivalent work experience)., • Proven experience as a Salesforce engineer and administrator., • Strong understanding of Salesforce configuration and implementation processes., • Experience in writing client and server-side code for web-based applications, strong Apex or Java expertise preferred, • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients., • Excellent problem solving and analytical skills and attention to detail, • Practical knowledge of the Agile Software Development Life-cycle, • Ability to manage multiple client accounts and prioritize tasks effectively., • Experience in the software industry, particularly with Salesforce products., • Willingness to travel occasionally for client meetings and presentations. Preferred: • Knowledge of project management tools is a plus. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $88K - $110K. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Strength Through Diversity. Ground breaking science. Advancing medicine. Healing made personal. Clinical Pharmacy Manager – Internal Medicine / Transitions of Care Full-time Roles & Responsibilities: • Participate in daily multidisciplinary internal medicine hospitalist rounds, • Provide accurate and timely medication information to healthcare staff and patients, • Provide clinical and operational pharmacy support to pharmacy and medicine teams, • Collaborate with the Director and Pharmacy and Associate Director of Pharmacy to develop and implement clinical pharmacy programs and services in support of the pharmacy department mission, • Serve as an active participant in local and system committees in related clinical practice areas as assigned, • Serve as an Opioid Stewardship local lead and as a site representative for a system Opioid Stewardship Committee meeting, • Actively participate in the Antimicrobial Stewardship program efforts, • Contribute to the Transitions of Care services and programs, • Identify, design and analyze drug utilization reviews to promote rational drug therapy and determine action plan based on results, • Participate in departmental and hospital quality and cost-savings initiatives, • Sustain the hospital formulary, minimizing non-formulary procurement, utilizing therapeutic interchanges and promote rational drug therapy selection, • Work collaboratively with other health care providers and the clinical team members to develop and maintain a sound formulary system to support evidence based pharmaceutical care and cost-effective drug utilization., • Coordinate formulary reviews, drug use evaluations and quality assurance programs., • Serve as a preceptor for pharmacy students and PGY1 pharmacy residents, • Develop and implement systems and procedures to maintain an efficient and effective workflow within the pharmacy and/or assigned areas, • Provide direction and guidance for the safe processing and dispensing of all medications for assigned area, • Address issues or services requiring intradepartmental coordination proactively, • Ensure an adequate inventory of pharmacy products and supplies to meet department demands, • Ensure the department is in compliance with all federal, state and local regulations, accrediting agencies; and Mount Sinai Heath System policies and procedures., • Contribute to managing various personnel functions such as hiring, training, performance appraisals, coaching, disciplinary actions and terminations., • Exchange information and provide input for inter-and-intra departmental meetings, • Serve on a rotating basis, as an on-call administrator and troubleshoot issues that arise evenings, weekends and holidays., • Maintain adequate documentation to satisfy JCAHO requirements or other regulatory agencies, • Perform other duties as assigned Requirements: Graduate from an accredited school of Pharmacy (ACPE). Advanced degree, Graduate of a PGY1 residency, PGY-2 residency preferred. Current New York State Pharmacist License – New York State Department of Education Hospital pharmacy and/or clinical experience, management experience preferred Pharmacy computer system(s), Hospital Software Pharmacy perpetual Inventory Excellent verbal, written and interpersonal skills, Excellent analytical and problem solving skills. Demonstrated knowledge of federal, state/local pharmacy regulations and pharmacy management practices Strength Through Diversity The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by: • Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners, • Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned., • Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive., • Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors., • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its incumbents and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status. EOE including Veterans and Disabled Compensation Statement The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $127,044.00 - $190,565.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit

***This is not a DevOps position ***Candidate must be eligible to work in the US without sponsorship due to client requirements. No Third Party Candidates. Onsite 5x week in Midtown East NYC/Long Island City area Description Our client is looking for a Linux Systems Administrator to provide systems administration related to data center management, server hardware, server operating systems, server applications installations and configurations, network infrastructure, computing resources in a complex environment comprising of Linux (Ubuntu) Servers and VMware virtualization platform, across multiple buildings and business units. This role is responsible for administering systems infrastructure, core server applications, and networking and securities. Top Skills: 1- 3+ years of Linux Systems administration experience with Ubuntu. Experience with patching, maintenance of on prem and virtual servers. 2- Automation experience with Ansible. Other automation tools acceptable. 3- Job Scheduling like Slurm is a major nice to have. Description: • 3-5 years additional experience with Linux operating systems and system management techniques in a complex technical environment. Formal training beyond a four year program or degree desirable., • Solid working knowledge of Linux (Ubuntu) server administration, including installation, configuration, maintenance, troubleshooting, backup, recovery, and client support., • Working knowledge of the Microsoft Windows Operating System family, including installation, configuration, maintenance, troubleshooting, backup, recovery and client support., • Provide Linux and Windows servers and VMware system administration support for the major hardware and software platforms. This includes such activities as systems and server applications installation and configurations; managing account provisioning systems, software distribution, backup, and systems monitoring; identifying and fixing bugs, security holes, and problems with systems software. Respond to software, hardware and network emergencies as required., • Provide backup support for mission-critical systems housed in the data centers, including installations and decommissions of servers and network hardware in the data centers. This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n, • Critical Illness, Accident, and Hospital\n, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n, • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n, • Short and long-term disability\n, • Health Spending Account (HSA)\n, • Transportation benefits\n, • Employee Assistance Program\n

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position The Care Team Associate II serves as a member of the Care Team in the treatment and care of patients who assists providers with clinical services and administrative tasks to support population health guided best in class care. The position works under the supervision of the Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate II must understand basic medical terminology, demonstrate customer service excellence, have the ability to recognize data reflective of the patient's status and inform the RN/LPN of his/her observations. Principal Accountabilities • Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests. Works with office staff to effectively communicate approximate wait times and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients' and guests' needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical issues as needed., • Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues., • Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient's demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned., • Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience., • Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including messages related to patient needs intended for providers and clinical staff. Delivers messages to the intended recipient in a timely manner. Escalates calls pursuant to the ACPNY call escalation policy. Checks email correspondence, electronic task lists, and other written communication regularly throughout the business day to enable timely knowledge of and response to written correspondence., • Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and "no show" calls. Prints schedules and confirms appointments. Sends correspondence to patients' residences in order to remind, recall or reschedule appointments., • Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist's office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the EPIC preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider., • Reviews the referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals. Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other. Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate with patients on pre-and post-referral appointment matters., • Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and closing gaps in care. Provides information to patients and assists them in getting the care they need. Under the direction of the Practice Administrator, conducts regular outreach to identified "at- risk patients" to reduce unnecessary ED visits and admissions., • Maintains effective communication with patients, families, peers and other members of the health care team., • Attends all meetings as directed by practice administrator/designee. Demonstrates flexibility in the acceptance and completion of work assignments. Effectively takes action without being told (e.g., takes initiative) within the scope of his/her responsibilities. Recognizes and performs duties which need to be performed although not directly assigned. May be assigned, on a temporary and short-term basis, to other medical offices based on ACP's staffing need., • Demonstrates proficiency with computer systems (e.g., electronic practice management/electronic health record) within 3 months of training as evidenced by the following metrics: patient registration quality, time to check in, cash draw closing, referral WQ management Completes all tasks on the electronic system required for the job function consistently, accurately, and in a timely manner. Demonstrates professionalism in attitude, dress, decorum, and interaction with patients, clients and co-workers. Adheres to the ACP's dress code., • Arrives on time for assigned shift and maintains a punctuality and attendance record consistent with ACPNY Time and Attendance policies. Respects patient confidentiality and withholding restrictive information. Demonstrates good judgment, discretion and ability to problem solve. Contributes to a cooperative, friendly and mutually supportive work environment: a "team" player., • Participates and supports the care team in direct patient care under the supervision of an RN/LPN Supervisor. Performs duties involving direct patient care as assigned by the RN/LPN Supervisor/MD within the framework of ACP policies and procedures. Identifies physical, behavioral, and emotional characteristics typical for the age group of the patient receiving care. Modifies approaches based on patient age-specific needs and responses to treatment., • Performs a variety of patient care functions based on age-specific needs using age-appropriate communication techniques. Patient care functions include but is not limited, to the following: physical examination preparation, personal history/medications/allergies recording in the EMR, vital signs, phlebotomy, heights, weights, finger sticks, electrocardiograms, head circumference measurements, vision and hearing screening, set up oxygen and suction, pulse oximetry, peak flow testing, Provide PHQ-9 (mental state questionnaire), urine dipstick (exclude interpretation), and urine pregnancy (exclude interpretation). Chaperones during patient examinations, as needed. Provides medication verification on recently hospitalized patients and ensures recent labs have been scanned. Notifies appropriate staff of patient's status. Documents pertinent patient care information in the electronic medical record., • Collects and accurately labels specimens. Prepares specimens and required paperwork for collection by affiliated laboratories. Retrieves lab, pathology and diagnostic data from the outside laboratories, collates for upcoming visits., • Ensures that all pertinent equipment is sterilized according to schedule based on the purpose for and use of the equipment. Notifies appropriate personnel regarding any malfunction in equipment. Keep examination rooms neat and clean. Restocks exam/treatment rooms and medical supply inventory on a daily basis., • Completes all necessary forms in an accurate and timely manner., • Assists with various medical procedures, as required, e.g., sigmoidoscopies, colposcopies, and biopsies consistent with the NY State Nursing Guide to Practice (NYSEDOP)., • Performs other job-related duties as required. Qualifications Education, Training, Licenses, Certifications • High School diploma or GED, • Associate degree preferred, • Certificate of completion from an accredited Medical Assistant Program required or eligibility to sit for the national certification exam and pass the exam within 18 months of hire Relevant Work Experience, Knowledge, Skills, and Abilities • Minimum 1 year experience as medical assistant in an ambulatory care setting, • Three years' experience as medical assistant in an ambulatory care setting preferred, • Experience and ability to navigate an EMR (Electronic Medical Record) Additional Information, • Requisition ID: 1000002840, • Hiring Range: $18.46 per hour

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position • Provide professional nursing care to patients and proactively support efforts to ensure that standards for patient satisfaction, patient safety, and quality of care are maintained, as established by AdvantageCare Physicians., • Primary liaison between patients, staff and physicians and support the Advanced Care Model., • Organize and provide clinical supervision to the specialty patient care team including, but not limited to, delegation of responsibilities, mentoring, evaluating, educating, scheduling and counseling the care team staff. Principal Accountabilities • Provide general nursing care to patients including administering prescribed medications and treatments in accordance with nursing standards and per orders; planning, articulating, and coordinating care and interventions; maintaining consideration for specific age-related characteristics, needs related physical development, communication, socialization and safety, in collaboration with other members of the care team., • Ensure nursing practices of the specialty care team as well as own practices are in accordance with nursing standards, local, state and federal guidelines and organizational policy., • Provide clinical supervision to the Licensed Practical Nurses (LPNs) and Care Team Associate IIs (CTA II) on the specialty care team. Assist with daily/weekly Care Team scheduling. Delegate tasks appropriately according to the scope of licensure and follow up on delegated tasks to ensure completion. May function as the Lead Nurse in the medical office when the Manager, Nursing (and/or Assistant Manager, Nursing) is unavailable or has not been designated., • Assist with new hire orientation, staff training, providing feedback for performance evaluations, and providing information related to employee discipline and termination of staff., • Coordinate and manage daily huddles. Prepare and manage materials and deliverables., • Review patient charts for missing labs, reports, and/or open orders and review as part of care team huddles., • In coordination with the Manager, Nursing and Practice Administrator, manage and inventory clinical supplies., • Prepare equipment and aid physician during treatment, examination, testing of patients and patient procedures., • Verify chief complaint and take vital signs as requested., • Review the EHR (electronic health record) active medication list with patients., • Conduct and document point-of-care tests based on protocol., • Administer medications as directed by provider., • Contact patients with test results and provide recommendations on cases per physician determination and/or standards of care., • Add recommendations to individualized care plan(s) and review After Visit Summary (AVS) with patient., • Facilitate clinical messages and chronic condition management education to patients., • Document progress notes in electronic health record within 24 hours., • Manage in-basket requests and responds to all requests in a timely manner. Serve as a clinical liaison between the call center and medical office., • Triage urgent same day or double-booked appointment requests., • Identify patients who may need point-of-care testing as well as patients with special needs (i.e., transportation)., • Coordinate outpatient work-up and or treatment plans when required (i.e. further clinical testing, x-rays, and facilitate communication between physicians and health care providers)., • Pend tests and procedure orders for physician approval and co-signature., • Prepare prescriptions or medication refills, for review and signature by provider., • Provide patient education on self-management of chronic conditions., • Accountable for the administration, treatment and training of patient self-administered drugs., • Perform other job-related duties as required including participation in nursing practice work groups and committees. Qualifications Education, Training, Licenses, Certifications • Graduate of an accredited school of nursing, • Bachelor's Degree in Nursing preferred, • Current unencumbered New York State Registered Nurse license, • BLS, • ACLS required for GI and Cardiology Relevant Work Experience, Knowledge, Skills, and Abilities • Work experience as a nurse in a hospital or ambulatory setting preferred, • Work experience in specific specialty (only for those roles where a specialty area is listed, e.g. Cardiology, Gastroenterology) preferred, • Experience with American Association for Accreditation of Ambulatory Surgery Facilities (AAAASF) Accreditation (GI position only) preferred, • Strong knowledge of professional nursing theory, regulations and practices to give and evaluate patient care, • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care, • Knowledge of medical chart reporting, • Ability to maintain quality control standards including knowledge of policies and procedures related to infection control, environmental safety, patient confidentiality and common safety hazards and precautions to establish/maintain a safe work environment, • Ability to work independently within scope of practice, make appropriate clinical decisions and delegate appropriately, • Excellent verbal and non-verbal communication skills to provide patient care and interact with colleagues in a team atmosphere, • Knowledge or electronic medical records (EMR) preferred Additional Information, • Requisition ID: 1000003084, • Hiring Range: $81,000-$96,900

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position • The Care Team Associate I serve as members of the Care Team and supports the team with non-clinical services and administrative tasks which are population health focused. The position works under the supervision of the, • Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate I must understand basic medical terminology, demonstrate customer service excellence, and support the care team to provide best in class care to our patients. Principal Accountabilities • Provide general nursing care to patients including administering prescribed medications and treatments in accordance with nursing standards and per orders; planning, articulating, and coordinating care and interventions; maintaining consideration for specific age-related characteristics, needs related physical development, communication, socialization and safety, in collaboration with other members of the care team., • Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests Works with office staff to effectively communicate approximate wait times and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients' and guests' needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical care issues as needed., • Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues., • Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient's demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned., • Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience., • Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including messages related to patient needs intended for providers and clinical staff. Delivers messages to the intended recipient in a timely manner. Escalates calls pursuant to the ACPNY call escalation policy. Checks email correspondence, electronic task lists, and other written communication regularly throughout the business day to enable timely knowledge of and response to written correspondence., • Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and "no show" calls. Prints schedules and confirms appointments. Sends correspondence to patients' residences in order to remind, recall or reschedule appointments., • Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist's office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider., • Reviews the referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals. Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other. Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate with patients on pre-and post-referral appointment matters., • Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and closing gaps in care. Provides information to patients and assists them in getting the care they need. Under the direction of the Practice Administrator, conducts regular outreach to identified "at- risk patients" to reduce un-necessary ED visits and admissions., • Maintains effective communication with patients, families, peers and other members of the health care team., • Attends all meetings as directed by practice administrator/designee. Demonstrates flexibility in the acceptance and completion of work assignments. Effectively takes action without being told (e.g., takes initiative) within the scope of his/her responsibilities. Recognizes and performs duties which need to be performed although not directly assigned. May be assigned, on a temporary and short-term basis, to other medical offices based on ACP's staffing need., • Arrives on time for assigned shift and maintains a punctuality and attendance record consistent with ACPNY Time and Attendance policies. Respects patient confidentiality and withholding restrictive information. Demonstrates good judgment, discretion and ability to problem solve. Contributes to a cooperative, friendly and mutually supportive work environment: a "team" player., • Performs other job-related duties as required. Qualifications Education, Training, Licenses, Certifications • High School diploma or GED, • Associate degree preferred Relevant Work Experience, Knowledge, Skills, and Abilities • 3-5 years' experience in customer service/care coordination in an ambulatory care setting, • Experience and ability to navigate an EMR Additional Information, • Requisition ID: 1000003085, • Hiring Range: $18.46 per hour

About Us Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are fully on-site in Parsippany, NJ. Position Overview The Senior Corporate Counsel serves as a key member of the in-house legal team, providing strategic legal advice and business-oriented counsel across a multi-state corporate environment. This individual will oversee a broad range of corporate legal matters including governance, contracts, compliance, with a large focus on labor and employment law. The ideal candidate will have demonstrated expertise in corporate law and significant experience serving as in-house counsel for a complex, multi-jurisdictional organization. Key Responsibilities Corporate Governance, Contracts, and Transactions: • Advise executives and senior management on corporate governance best practices and entity management., • Draft, review, and maintain corporate organizational documents, resolutions, and policies., • Oversee domestic and international entity formations, qualifications, and annual compliance filings across multiple states., • Draft, negotiate, and review a wide variety of commercial contracts, including vendor agreements, NDAs, licensing, and strategic partnership agreements., • Support M&A activity, due diligence, and integration efforts as needed., • Serve as in-house counsel on all labor and employment matters, providing practical, business-focused legal guidance on employee relations, discipline, terminations, accommodations, and workplace investigations., • Advise leadership and HR on compliance with federal, state, and local employment laws, including wage and hour, discrimination, harassment, leave laws, and employee classification., • Draft, review, and update employment-related policies, handbooks, contracts, and agreements; partner with HR to implement compliant practices and training programs., • Partner with business units, HR, finance, and operations to align legal strategies with business objectives., • Serve as a trusted advisor to the executive leadership team, providing sound judgment and practical legal solutions., • Support the development of internal training materials and public-facing documents to ensure compliance and legal standards are met. Qualifications: Education: Juris Doctor (J.D.) degree from an accredited law school. Licensure: Active bar membership in the state of New Jersey is required. Experience: • Minimum of 5+ years of corporate legal experience., • Proven experience and expertise in US Labor & Employment Law (multi-state, primarily NJ based)., • Knowledge in corporate law, entity management, and multi-state operations., • Must have an active bar in the state of NJ., • Experience managing complex commercial agreements and advising executive teams on business and legal risks., • Litigation experience is a plus., • Familiarity with regulatory compliance frameworks relevant to a multi-state corporate enterprise. Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer: • Competitive compensation, • Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card, • PTO and Sick Time, • Corporate events, team and culture building activities, employee awards and recognition, company trips and more! DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance

Role Overview: If you enjoy configuring and developing for internal business units in ServiceNow and are looking to showcase your ability to translate business needs into technical solutions, then we would like to meet with you! The ServiceNow Administrator is a key member of the Information Technology team, responsible for the day-to-day administration, configuration, and maintenance of the firm's ServiceNow platform. This role plays a critical part in ensuring the platform's reliability, performance, and security, while also providing essential basic engineering support. The administrator will be responsible for managing core ITSM applications, troubleshooting issues, and automating internal business processes. Additionally, they will be involved in light development and customization of the platform to enhance functionality and meet evolving business needs. This position requires a proactive, detail-oriented individual with a strong understanding of the ServiceNow platform, IT Service Management best practices, and a foundational knowledge of application development and scripting. At Cornerstone Research, you will be part of a thriving, 1,000-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research three times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities. You'll Love It Here If You: * Embrace learning and continuous improvement * Set and strive for a high bar of excellence * Believe that teamwork leads to success: ask us what it means to be #onefirmfirm! * Take pride in always doing your best work, even if it's harder or takes longer * Are passionate about what you do How You'll Help Our Team Succeed: * Perform day-to-day administration and configuration of the ServiceNow platform, including but not limited to, core ITSM applications (Incident, Problem, Change, Service Catalog, and Knowledge Management), HRSD, Application Engine, and CMDB. This includes configuring forms, tables, fields, business rules, client scripts, UI policies, and data imports. * Design, develop, and customize new applications, modules, and functionalities within the ServiceNow platform to meet evolving business needs. * Manage the development and promotion of update sets between environments (e.g., Development, Test, Production) to ensure a controlled and consistent deployment process. * Monitor platform performance and identifies areas for optimization. Implement best practices for scripting, data model design, and system configuration to ensure platform scalability and responsiveness. * Plan, coordinate, and execute system maintenance, patch installations, and version upgrades in a timely and efficient manner, ensuring minimal disruption to business operations. * Provide Tier 2 and Tier 3 support for all ServiceNow-related issues, troubleshooting technical problems, identifying root causes, and implementing effective solutions. * Design, develop, and maintain automated workflows using Flow Designer or legacy workflows, to streamline and optimize internal business processes and improve efficiency. * Develop and maintain reports, dashboards, and performance analytics to monitor platform health, usage, and key performance indicators (KPIs) for management. * Assist in the implementation and maintenance of integrations between ServiceNow and other internal systems or third-party applications using APIs and IntegrationHub. * Create and maintain comprehensive technical documentation, including system configurations, procedures, and training materials. Provide training and guidance to end-users to ensure effective use of the platform. What You'll Need to Be Successful: * 5+ years of relevant experience (at least 3+ as a ServiceNow Administrator); professional services experience preferred. * The desire to take initiative and actively contribute to the team and the firm * The ability to communicate effectively and professionally. * Strong business acumen and the ability to learn the firm's financial and operational functions. * The mindset to provide superior service. * Strong understanding of ITIL frameworks and IT Service Management (ITSM) best practices. * Proficiency in ServiceNow scripting languages. * Experience with relational databases and data management within the ServiceNow platform. * Familiarity with web service integrations. * Excellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service. * Ability to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success. * The ability to commute to our office in Chicago to comply with our hybrid work policy of 2-3 days per week in office. * Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. * ServiceNow Certified System Administrator (CSA) certification. Cornerstone Research is offering a competitive market base salary for this position. The base salary range represents the low and high end of the salary range for this position in all eligible locations. This range may differ based on your geographic location and cost of living considerations. At Cornerstone Research, we believe compensation is more than just a base salary. We offer a competitive total compensation package that includes an annual performance bonus and comprehensive benefits such as flexible options for healthcare, paid time off, and retirement savings. Relocation assistance is not offered for this position. Boston: $72,000.00 - $92,200.00 Chicago: $68,200.00 - $87,300.00 New York: $73,200.00 - $93,700.00 Washington, DC: $70,700.00 - $90,500.00 We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. Who We Are: Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results. We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. The firm's uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career. Equal Employment Opportunity: Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.

SUMMARY OF RESPONSIBILITIES The Client Manager is responsible for managing the revenue cycle processes for physician practices and ambulatory surgical centers. The Client Manager will analyze the financial health on a monthly basis to identify reimbursement trends, patterns of denials, and develop an intimate understanding of the factors that are contributing to the financial performance. ESSENTIAL FUNCTIONS • The Client Manager is responsible for the coordination of the Revenue Cycle Department, which includes billing and collection activities., • Responsible for overseeing eligibility, pre-authorization, time of service collections of co-pays and deductibles, coding of services, and reporting., • Reviews, revises, and/or implements policies and procedures within the department to ensure that best practices are followed in both the billing and collections functions, while remaining in compliance with federal/state laws, rules, and regulations as well as third party contracts., • Oversight of charge entry, claim submission, payment posting, denials management, bad debt and collections, appeals processing, credit balance resolution, and accounts receivable management. This includes being responsible for monitoring the productivity of all staff members- in person and those who work remotely., • Generates billing and collections data that supports finance and business operations and produces pricing and coding feedback that will optimize reimbursement., • Provides strategic guidance and analysis of the revenue cycle service line., • Reviews, designs, and implements processes surrounding third party payer relationships, collections, and other financial analyses to ensure clinical revenue cycle is effective and properly utilized., • Ensures all billing and collection practices are appropriate and align with payer policies and guidelines., • Identifies payer trends and reimbursement issues that can negatively impact the revenue cycle., • Utilizes data analysis, report writing and electronic data retrieval skills to extract, compile and present clear and concise information., • Maintains an understanding of coding rules and guidelines; utilizes coding and claims processing knowledge and resources to identify possible risks and revenue opportunities related to coding., • Collaborates with the Company’s external CPAs and Chief Legal Officer to ensure compliance with regulatory requirements., • Identify and correct workflow issues to help optimize revenue., • Works with Director of Practice Management and ASC Administrator regarding any front desk or clinical workflow issues that may impede revenue cycle., • Works with collection vendors on accounts that are deemed delinquent., • Monitors A/R to include oversight of days in A/R, gross billings, gross collections, net revenue, percent of collections to net revenue, monitoring and management of denial rates and denial categories related to activity., • Develop metrics and benchmarks for billing and accounts receivable., • Oversees and directs the creation and continual improvement of departmental procedures and best practice tools for billing, reimbursement, and collections., • Responsible for departmental specific training of employees; planning, assigning, and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems., • Adheres to professional standards, company policies and procedures, and federal, state, and local laws and regulations., • Works to reduce charge holding, rejections, missing information, and denials reports., • Prepares billing reports summarizing billings, adjustments, and revenues received., • Evaluates clients billing needs., • Responsible for creating and educating clients on best practice workflow., • Responsible for data base setup content in the software to ensure best billing practices workflow., • Responsible for coordinating all practice billing activities with physician practice and RCM billing teams., • Works closely with the Implementation Team assigned to ensure proper system build and billing set up., • Responsible for processing clearing house enrollment and assisting the physician practice to set up EFTs as desired., • Ensures that the client’s system is set up correctly and trains staff on PrognoCIS software based on their workflow using billing best practices., • Responsible for daily tracking of operational elements of physician practice to include encounters (open/closed), timely claims processing, accurate payment posting, monitoring of un-posted payments, billing questions, clearinghouse reports, weekly go-live follow up., • Establishes and maintains working relationships with physician practice., • Makes workflow recommendations to both customer and internal RCM team to improve back-office operation., • Responsible for denial management process and reporting for assigned practices., • Responsible for accounts receivable process and reporting for assigned practices., • Creates Month End Reporting and submission to provider practices., • Responsible for researching, documenting, and training billing teams on specific insurance, coding, and documentation requirements. CORE COMPETENCIES • Excellent oral, written, interpersonal, communication and presentation skills., • Ability to communicate effectively in a variety of settings and with a wide variety of people and different organization levels., • Highly organized with the desire and ability to effectively track projects from start to finish., • Must be able to manage multiple projects simultaneously., • Ability to work in a team environment as well as independently and with little to no supervision., • Demonstrate consistent reliability, integrity, and dependability., • Setting and achieving high goals and standards of performance., • Strong eye for detail, accurately inputting data., • Knowledge of Medicare, Medicaid, commercial paper and electronic claims processing., • Knowledge of ICD, CPT, HCPC coding, ability to read EOBs, familiarity with HIPAA rules. REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS • Minimum 3-5 years medical billing experience., • Certified Professional Coder., • Family Practice experience required., • Pain Management Experience is a plus., • ASC billing is a plus., • Experience in eligibility verification, ERA, familiarity with HIPAA rules., • Knowledge of billing workflow., • Ability to work in a fast-paced work environment., • Sound analytical and problem – solving skills., • Ability to make decisions and work independently., • Basic computer skills and familiarity with Microsoft Office Tools.

Job DescriptionRaphael & Associates is a globally recognized third-party claims administrator and independent claims adjusting firm, known for delivering exceptional service. We understand the importance of staying agile in a dynamic market and pride ourselves on tailoring our solutions to meet the unique needs of each client. While the work we do as a claims organization is complex, our mission is clear: to deliver outstanding service, attract and retain top-tier professionals, and leverage industry-leading technology to drive results. Join Our Team As a leader in the industry, we offer dynamic and rewarding career opportunities for individuals who are driven to make an impact. Our culture is built on collaboration, innovation, and a shared commitment to excellence. We value professionals who bring creativity, vision, and a proactive, results-oriented mindset. We are seeking experienced, motivated, and forward-thinking individuals to join our team and contribute to our continued success. The Opportunity We are seeking a proactive, highly organized Executive Assistant to provide high-level administrative and operational support to senior leadership. As Raphael & Associates continues to grow, this role will be essential in ensuring the executive team operates efficiently and effectively. The Executive Assistant will manage complex calendars, coordinate communications, meetings, and travel, and support seamless day-to-day operations at our Rutherford headquarters. This role will be primarily in office at our Rutherford, NJ office location with periodic travel to our New York office for meetings. Key Responsibilities • Act as a strategic partner to executives by anticipating needs, prioritizing tasks and proactively resolving issues, • Serve as a liaison between senior leadership and internal/external stakeholders, maintaining strong relationships, • Plan and organize executive meetings, client visits, and company events, including all related logistics, • Prepare executives for meetings, including compiling decks, briefing materials, preparing reports, executive summaries and follow-ups, • Manage executive calendars; schedule and coordinate meetings and prepare agendas, • Arrange domestic and international travel, including itineraries, accommodations, and ground transportation, • Draft, proofread, and distribute internal and external communications on behalf of senior leadership; handle confidential correspondence, • Oversee office readiness for client visits, coordinate with vendors and facilities for supplies and maintenance, • Handle sensitive information with the highest level of discretion and professionalism, • Provide general administrative support to executives, enabling them to focus on strategic priorities, • Responsibilities may expand or shift in alignment with organizational prioritiesQualifications, • 7+ years’ experience in supporting C-level or Senior Executives, • Bachelor’s Degree preferred but not required, • Proficiency with Microsoft Office Suite and calendar and travel booking tools, • Exceptional organizational and time management skills, • Strong written and verbal communication skills with excellent attention to detail, • Proactive problem solver with the ability to prioritize in a fast-paced environment Raphael & Associates is an Equal Opportunity Employer. We are committed to building an equitable, collaborative and diverse workforce throughout our organization by providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, terminations, promoting, transferring, compensation, benefits, training, leave of absence, and other terms, conditions, and benefits of employment. The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Powered by JazzHR KS8UDVNHdz

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position • Provide professional nursing care to patients and proactively support efforts to ensure that standards for patient satisfaction, patient safety, and quality of care are maintained, as established by AdvantageCare Physicians., • Primary liaison between patients, staff and physicians and support the Advanced Care Model., • Organize and provide clinical supervision to the specialty patient care team including, but not limited to, delegation of responsibilities, mentoring, evaluating, educating, scheduling and counseling the care team staff. Principal Accountabilities • Provide general nursing care to patients including administering prescribed medications and treatments in accordance with nursing standards and per orders; planning, articulating, and coordinating care and interventions; maintaining consideration for specific age-related characteristics, needs related physical development, communication, socialization and safety, in collaboration with other members of the care team., • Ensure nursing practices of the specialty care team as well as own practices are in accordance with nursing standards, local, state and federal guidelines and organizational policy., • Provide clinical supervision to the Licensed Practical Nurses (LPNs) and Care Team Associate IIs (CTA II) on the specialty care team. Assist with daily/weekly Care Team scheduling. Delegate tasks appropriately according to the scope of licensure and follow up on delegated tasks to ensure completion. May function as the Lead Nurse in the medical office when the Manager, Nursing (and/or Assistant Manager, Nursing) is unavailable or has not been designated., • Assist with new hire orientation, staff training, providing feedback for performance evaluations, and providing information related to employee discipline and termination of staff., • Coordinate and manage daily huddles. Prepare and manage materials and deliverables., • Review patient charts for missing labs, reports, and/or open orders and review as part of care team huddles., • In coordination with the Manager, Nursing and Practice Administrator, manage and inventory clinical supplies., • Prepare equipment and aid physician during treatment, examination, testing of patients and patient procedures., • Verify chief complaint and take vital signs as requested., • Review the EHR (electronic health record) active medication list with patients., • Conduct and document point-of-care tests based on protocol., • Administer medications as directed by provider., • Contact patients with test results and provide recommendations on cases per physician determination and/or standards of care., • Add recommendations to individualized care plan(s) and review After Visit Summary (AVS) with patient., • Facilitate clinical messages and chronic condition management education to patients., • Document progress notes in electronic health record within 24 hours., • Manage in-basket requests and responds to all requests in a timely manner. Serve as a clinical liaison between the call center and medical office., • Triage urgent same day or double-booked appointment requests., • Identify patients who may need point-of-care testing as well as patients with special needs (i.e., transportation)., • Coordinate outpatient work-up and or treatment plans when required (i.e. further clinical testing, x-rays, and facilitate communication between physicians and health care providers)., • Pend tests and procedure orders for physician approval and co-signature., • Prepare prescriptions or medication refills, for review and signature by provider., • Provide patient education on self-management of chronic conditions., • Accountable for the administration, treatment and training of patient self-administered drugs., • Perform other job-related duties as required including participation in nursing practice work groups and committees. Qualifications Education, Training, Licenses, Certifications • Graduate of an accredited school of nursing, • Bachelor's degree in nursing preferred, • Current unencumbered New York State Registered Nurse license, • BLS, • ACLS required for GI and Cardiology Relevant Work Experience, Knowledge, Skills, and Abilities • Work experience as a nurse in a hospital or ambulatory setting preferred, • Work experience in specific specialty (only for those roles where a specialty area is listed, e.g. Cardiology, Gastroenterology) preferred, • Experience with American Association for Accreditation of Ambulatory Surgery Facilities (AAAASF) Accreditation (GI position only) preferred, • Strong knowledge of professional nursing theory, regulations and practices to give and evaluate patient care, • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care, • Knowledge of medical chart reporting, • Ability to maintain quality control standards including knowledge of policies and procedures related to infection control, environmental safety, patient confidentiality and common safety hazards and precautions to establish/maintain a safe work environment, • Ability to work independently within scope of practice, make appropriate clinical decisions and delegate appropriately, • Excellent verbal and non-verbal communication skills to provide patient care and interact with colleagues in a team atmosphere, • Knowledge or electronic medical records (EMR) preferred Additional Information, • Requisition ID: 1000002990, • Hiring Range: $81,000-$96,900

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as: • A flexible hybrid work schedule (three days in the office, two days' work from home), • Full medical, dental, and vision coverage for both teammates AND family members, • Competitive pay and performance incentives, • A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you're ready to get started, we're ready for you. The Wounded Warrior Project (WWP) Website Administrator II oversees all aspects of the website, from change coordination and control, development, website security, and governance. The Website Administrator II will be the central coordinator for all website input and will work with other team members to create and implement website content types, design, and architecture that meets business objectives and user needs. DUTIES & RESPONSIBILITIES * Lead the comprehensive management of the WWP website to include any changes and development. * Collaborate with internal and external stakeholders to gather requirements, coordinate priorities, and plan additions and changes to the website. Ensure effective communication and alignment of goals to meet business objectives. * Design and plan technical solutions that align with business requirements. Evaluate and recommend appropriate technologies, platforms, and frameworks to optimize the website's functionality and user experience. * Oversee the Umbraco CMS platform and other content management systems (CMS). Ensure smooth operation, maintenance, and customization of the CMS solutions to meet WWP's specific needs. * Monitor WWP web-based systems for availability, uptime, and performance. * Ensure that websites are optimized for performance, search engine optimization (SEO), and accessibility. * Review and execute ongoing web support requests and respond to the administrative needs of users. * Process daily requests for changes and adhere to the WWP's Change Control Process. * Develop reports, dashboards, and processes to continuously monitor data quality and integrity. * Write clean, scalable code using .NET programming languages. Gather functional and technical requirements for web projects to ensure compliance with coding standards and best practices. * Define website objectives by analyzing user requirements and system features and functionality. * Work with various functions and end users to identify, document, and communicate standard business processes relating to WWP websites. Support users to develop documentation and assistance tools. * Compare advantages and disadvantages of custom development and purchase alternatives and work with leadership to identify system solutions. Leverage comprehensive understanding of website products and platforms to provide relevant adoption and technical recommendations for solutions and enhancements customized to WWP's business needs. * Work with the IT trainer to develop and update training plans, materials, and documentation for users. Coordinate new user and ongoing training sessions. * Develop a trusted advisor relationship with business partners, key stakeholders, and executive sponsors to closely align website activities with the business strategy and realize the full potential of their web solution. * Maintain current job knowledge; research new web technologies and software products, read professional publications, and participate in educational opportunities and with professional organizations as appropriate. * Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. * Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES * Demonstrated proficiency in HTML, CSS, JavaScript, or other programming languages. * Strong collaboration skills. Demonstrated ability to work effectively as a teammate, identify and resolve problems, and accomplish goals and objectives. * Demonstrated understanding of deployment, security, authentication, and data protection principles. * Strong project management skills. Demonstrated ability to drive projects to successful outcomes, providing excellent customer service to ensure project success and client satisfaction. * Strong working knowledge of professional web development with sites using a CMS. * Demonstrated understanding of ASP.NET, .NET, MVC, and Microsoft Visual Studio. * Demonstrated proficiency in SQL database queries and stored procedures. * Strong analytical and problem-solving skills with the ability to analyze information to identify problems. * Demonstrated understanding of DNS and domain name management. * Demonstrated understanding of single sign-on, REST APIs, and integration technologies. * Strong understanding of SEO and analytics. * Ability to adapt quickly to changing priorities and manage multiple deadlines within a fast-paced, changing environment. * High energy level. Self-starter; willing to take initiative. * Demonstrated ability to exercise confidentiality and good judgment when working with sensitive issues. * Excellent verbal and written communication skills. Exceptional interpersonal skills. Demonstrated ability to effectively communicate with users from diverse skill levels. * Unequivocal commitment to the highest standards of personal and business ethics and conduct. * Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements * Five years of website administration, website development or implementation of websites. * Three years of experience developing professional websites using .NET framework. * Three years of experience working with a CMS. * Two years of experience working with SQL. * Experience working with REST APIs and testing tools such as Postman. Preferences * Three years of experience working with software and hardware vendors. * One year of experience with Salesforce integrations and Azure website hosting. * Experience with content delivery networks (CDNs). * Experience with Umbraco CMS and Umbraco Forms. * Experience with accessibility testing tools (e.g., screen readers) and WCAG standards. EDUCATION Requirements * Bachelor's degree in computer science, information systems or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences * None. CERTIFICATIONS & LICENSURE Requirements * None. Preferences * None. WORK ENVIRONMENT/PHYSICAL DEMANDS * General office environment; temperature controlled. * Sitting for extended periods. * May require lifting/carrying items up to 20 pounds. * Up to 10% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave. For Chicago, IL Applicants: The estimated hiring range for this position is between $98,918 - $123,648 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Washington, D.C. Applicants: The estimated hiring range for this position is between $103,219 - $129,024 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For New York Applicants: The estimated hiring range for this position is between $107,520 - $134,400 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. *ca-ml #LI-HYBRID Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position • The Care Team Associate I serve as members of the Care Team and supports the team with non-clinical services and administrative tasks which are population health focused. The position works under the supervision of the, • Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate I must understand basic medical terminology, demonstrate customer service excellence, and support the care team to provide best in class care to our patients. Principal Accountabilities • Provide general nursing care to patients including administering prescribed medications and treatments in accordance with nursing standards and per orders; planning, articulating, and coordinating care and interventions; maintaining consideration for specific age-related characteristics, needs related physical development, communication, socialization and safety, in collaboration with other members of the care team., • Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests Works with office staff to effectively communicate approximate wait times and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients' and guests' needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical care issues as needed., • Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues., • Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient's demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned., • Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience., • Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including messages related to patient needs intended for providers and clinical staff. Delivers messages to the intended recipient in a timely manner. Escalates calls pursuant to the ACPNY call escalation policy. Checks email correspondence, electronic task lists, and other written communication regularly throughout the business day to enable timely knowledge of and response to written correspondence., • Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and "no show" calls. Prints schedules and confirms appointments. Sends correspondence to patients' residences in order to remind, recall or reschedule appointments., • Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist's office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider., • Reviews the referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals. Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other. Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate with patients on pre-and post-referral appointment matters., • Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and closing gaps in care. Provides information to patients and assists them in getting the care they need. Under the direction of the Practice Administrator, conducts regular outreach to identified "at- risk patients" to reduce un-necessary ED visits and admissions., • Maintains effective communication with patients, families, peers and other members of the health care team., • Attends all meetings as directed by practice administrator/designee. Demonstrates flexibility in the acceptance and completion of work assignments. Effectively takes action without being told (e.g., takes initiative) within the scope of his/her responsibilities. Recognizes and performs duties which need to be performed although not directly assigned. May be assigned, on a temporary and short-term basis, to other medical offices based on ACP's staffing need., • Arrives on time for assigned shift and maintains a punctuality and attendance record consistent with ACPNY Time and Attendance policies. Respects patient confidentiality and withholding restrictive information. Demonstrates good judgment, discretion and ability to problem solve. Contributes to a cooperative, friendly and mutually supportive work environment: a "team" player., • Performs other job-related duties as required. Qualifications Education, Training, Licenses, Certifications • High School diploma or GED, • Associate degree preferred Relevant Work Experience, Knowledge, Skills, and Abilities • 3-5 years' experience in customer service/care coordination in an ambulatory care setting, • Experience and ability to navigate an EMR Additional Information, • Requisition ID: 1000002836, • Hiring Range: 18.46 per hour

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position The Care Team Associate II serves as a member of the Care Team in the treatment and care of patients who assists providers with clinical services and administrative tasks to support population health guided best in class care. The position works under the supervision of the Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate II must understand basic medical terminology, demonstrate customer service excellence, have the ability to recognize data reflective of the patient's status and inform the RN/LPN of his/her observations. Principal Accountabilities • Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests. Works with office staff to effectively communicate approximate wait times and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients' and guests' needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical issues as needed., • Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues., • Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient's demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned., • Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience., • Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including messages related to patient needs intended for providers and clinical staff. Delivers messages to the intended recipient in a timely manner. Escalates calls pursuant to the ACPNY call escalation policy. Checks email correspondence, electronic task lists, and other written communication regularly throughout the business day to enable timely knowledge of and response to written correspondence., • Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and "no show" calls. Prints schedules and confirms appointments. Sends correspondence to patients' residences in order to remind, recall or reschedule appointments., • Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist's office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the EPIC preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider., • Reviews the referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals. Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other. Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate with patients on pre-and post-referral appointment matters., • Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and closing gaps in care. Provides information to patients and assists them in getting the care they need. Under the direction of the Practice Administrator, conducts regular outreach to identified "at- risk patients" to reduce unnecessary ED visits and admissions., • Maintains effective communication with patients, families, peers and other members of the health care team., • Attends all meetings as directed by practice administrator/designee. Demonstrates flexibility in the acceptance and completion of work assignments. Effectively takes action without being told (e.g., takes initiative) within the scope of his/her responsibilities. Recognizes and performs duties which need to be performed although not directly assigned. May be assigned, on a temporary and short-term basis, to other medical offices based on ACP's staffing need., • Demonstrates proficiency with computer systems (e.g., electronic practice management/electronic health record) within 3 months of training as evidenced by the following metrics: patient registration quality, time to check in, cash draw closing, referral WQ management Completes all tasks on the electronic system required for the job function consistently, accurately, and in a timely manner. Demonstrates professionalism in attitude, dress, decorum, and interaction with patients, clients and co-workers. Adheres to the ACP's dress code., • Arrives on time for assigned shift and maintains a punctuality and attendance record consistent with ACPNY Time and Attendance policies. Respects patient confidentiality and withholding restrictive information. Demonstrates good judgment, discretion and ability to problem solve. Contributes to a cooperative, friendly and mutually supportive work environment: a "team" player., • Participates and supports the care team in direct patient care under the supervision of an RN/LPN Supervisor. Performs duties involving direct patient care as assigned by the RN/LPN Supervisor/MD within the framework of ACP policies and procedures. Identifies physical, behavioral, and emotional characteristics typical for the age group of the patient receiving care. Modifies approaches based on patient age-specific needs and responses to treatment., • Performs a variety of patient care functions based on age-specific needs using age-appropriate communication techniques. Patient care functions include but is not limited, to the following: physical examination preparation, personal history/medications/allergies recording in the EMR, vital signs, phlebotomy, heights, weights, finger sticks, electrocardiograms, head circumference measurements, vision and hearing screening, set up oxygen and suction, pulse oximetry, peak flow testing, Provide PHQ-9 (mental state questionnaire), urine dipstick (exclude interpretation), and urine pregnancy (exclude interpretation). Chaperones during patient examinations, as needed. Provides medication verification on recently hospitalized patients and ensures recent labs have been scanned. Notifies appropriate staff of patient's status. Documents pertinent patient care information in the electronic medical record., • Collects and accurately labels specimens. Prepares specimens and required paperwork for collection by affiliated laboratories. Retrieves lab, pathology and diagnostic data from the outside laboratories, collates for upcoming visits., • Ensures that all pertinent equipment is sterilized according to schedule based on the purpose for and use of the equipment. Notifies appropriate personnel regarding any malfunction in equipment. Keep examination rooms neat and clean. Restocks exam/treatment rooms and medical supply inventory on a daily basis., • Completes all necessary forms in an accurate and timely manner., • Assists with various medical procedures, as required, e.g., sigmoidoscopies, colposcopies, and biopsies consistent with the NY State Nursing Guide to Practice (NYSEDOP)., • Performs other job-related duties as required. Qualifications Education, Training, Licenses, Certifications • High School diploma or GED, • Associate degree preferred, • Certificate of completion from an accredited Medical Assistant Program required or eligibility to sit for the national certification exam and pass the exam within 18 months of hire Relevant Work Experience, Knowledge, Skills, and Abilities • Minimum 1 year experience as medical assistant in an ambulatory care setting, • Three years' experience as medical assistant in an ambulatory care setting preferred, • Experience and ability to navigate an EMR (Electronic Medical Record) Additional Information, • Requisition ID: 1000002778, • Hiring Range: $18.46 per hour

MUST BE Spanish Bilingual + Annual $5-$10K bonus + Great leader + Great company culture + Flexible Environment + Strong benefits This Jobot Job is hosted by: Chelsea Piekarski Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $24.04 - $28.85 per hour A bit about us: We are a locally-owned commercial company offering the highest quality services to multi-tenant Class A offices, medical facilities, tech headquarters/facilities, churches, and industrial properties in Central Texas. Our commitment has been to deliver a level of service that exceeds client expectations. Our incredible team has helped us grow to become one of the largest companies in our industry in Texas. Why join us? • Stable, growing company with strong leadership and low turnover., • Supportive and cross-trained payroll team — you’ll never be on an island., • Flexible and understanding culture (family-first mindset)., • Professional development encouraged — leadership wants you to grow., • Direct impact and high visibility within the organization. Job Details This is a hands-on payroll role focused on accuracy, compliance, and employee service. You’ll process payroll across multiple company locations, work closely with a Senior Payroll Administrator, and serve as the first point of contact for employees with pay or timecard questions. The ideal candidate is fluent in both English and Spanish, understands payroll as a true profession (not just data entry), and enjoys being part of a team that values precision and communication. Responsibilities • Process biweekly payroll across multiple locations and ensure compliance with all federal and state regulations., • Review and reconcile employee timecards, handle exception-based corrections, and maintain payroll accuracy., • Assist with payroll tax filings and reporting., • Serve as the first point of contact for payroll-related questions for local employees., • Support cross-training and continuous improvement within the payroll department., • 3+ years of payroll experience, with understanding of payroll accounting and compliance., • Fluency in both English and Spanish (will be assessed)., • Experience using payroll systems (WinTeam or similar) and ADP Smart Compliance preferred., • Strong attention to detail and ability to calculate pay manually. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Job Description General Contractor has an immediate opening for a Full-Time, In-Office Administrator to join the Compliance Team in its Ramsey, NJ office. Desired Experience: • Data verification on certified payroll reports submitted by subcontractors, • Maintaining subcontractor contact database, • Maintaining subcontractor certifications, • Maintaining department calendar of regulatory submissions, • Data entry, filing, printing and copying, as needed, • Monitoring company and subcontractor compliance with Davis-Bacon prevailing wage requirements, • Entry of subcontractor Certificates of Insurance into company’s Accounting System, • Continuous follow up with subcontractors to ensure COIs are received prior to the start of work, • Assisting with renewing and maintaining all business licenses and required registrations, • 1-3 years experience working in a construction company HIGHLY preferred, • Experience with certified payroll and/or insurance policy review preferred, • Excellent verbal and written communication skills, • Computer proficiency, experience with Timberline & Elation a plus, • Highly organized with strict attention to detail, • Good judgement with the ability to make timely and sound decisions, • Ability to work independently and as a member of various teams and committees, • Ability to process requests quickly and efficiently, • Ability to provide excellent customer service, • Ability to work efficiently and accurately in a fast-paced environment, • Strong work ethic, self-motivated and self-starter, • Deadline-driven ETC Companies, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Company Description

Job Description Finance & Operations Administrator – Property & Marketing Support Pay Rate: $28–$32/hour (W-2) Location: Onsite – New York, NY 11211 Schedule: Monday–Friday | 9:00 AM–5:00 PM (EST) Start Date: February 1, 2026 Duration: LOA coverage with potential longer-term extension Perks: Weekly pay + benefits About the Role Our leading retail client is seeking a Finance & Operations Administrator to support the Property Coordinator, Marketing Director, and Center Management Team at Westfield World Trade Center. This role plays a critical part in ensuring smooth day-to-day operations across finance, tenant coordination, contracts, events, and marketing support. This is an excellent opportunity to gain hands-on experience with a global retail organization while supporting a dynamic, fast-paced property environment. What You’ll Do Finance & Administrative Operations • Process Accounts Payable and Accounts Receivable, including PO/invoice processing, manual billings, and percentage rent calculations, • Support month-end, quarter-end, and year-end reporting and audits, • Collect tenant sales data and maintain accurate rent rolls and financial trackers, • Reconcile P-card expenses and maintain financial documentation, • Manage tenant onboarding and ongoing support, including certificates of insurance and compliance documentation, • Oversee the Port Authority Loading Dock (VS3) system, including delivery approvals and scheduling, • Issue tenant notices related to deliveries, operations, and lease requirements, • Coordinate in-store retailer events by collecting event details and securing required approvals, • Communicate event plans to security, housekeeping, engineering, and marketing partners, • Support on-site activations such as Gift with Purchase programs, The Good Festival, and seasonal events, • Assist with new retailer orientation, including URW Connect app training, center amenities, and operational guidelines, • Audit and maintain the Westfield WTC website to ensure content accuracy and brand alignment, • Upload and manage promotions, tenant offers, and event listings, • Collaborate with internal teams to ensure consistency across messaging, imagery, and campaign content, • Process mail, invoices, checks, and tenant documentation, • Order office supplies and coordinate IT support as needed, • Attend weekly staff meetings and required trainings, • Support ad hoc administrative and operational needs What We’re Looking For • Bachelor’s degree or equivalent experience, • 2–3 years of experience in an administrative, operations, or finance support role, • Experience with AP/AR, invoicing, and financial documentation, • Strong organizational skills and attention to detail, • Comfortable working cross-functionally with tenants, vendors, and internal teams, • Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, SharePoint), • Experience with Salesforce and Procore is a plus, • Ability to manage multiple priorities while maintaining professionalism and composure Why This Role • Exposure to property operations, finance, marketing, and events in one role, • Work onsite at a flagship, high-profile retail destination, • Strong training and onboarding with role continuity beyond LOA coverage, • Opportunity to build relationships across retail, marketing, and operations teams TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our e-Billing/Budget Compliance Administrator position. The position can be based in either our White Plains, NYC (Midtown or Downtown), Stamford, CT or Madison, NJ offices. We are amenable to remote candidates in states where we have offices. Key Responsibilities: • Assist attorneys with the preparation of budgets utilizing the firm's proprietary budget application, • Training partners and support staff on the firm's proprietary budget application, • Submit budgets on various middleware sites, • Submit accruals per client guidelines and update accrual schedules accordingly, • Research and resolve all new budget related issues, • Research budget rejections and coordinate with attorneys/clients to resubmit budget, • Analyze exhausted budgets and determine if an updated budget is necessary; coordinate with attorneys as necessary, • Monitor and report on all budget statuses, • Handle all issues identified in budget related compliance reports, • Monitor E-billing mailbox and handle all budget related requests in a timely manner, • Maintain internal database of e-billed clients and their budgeting requirements, • Document and update reference materials for all aspects of the e-billing budget process as necessary, • Escalate issues as needed to Supervisor, Manager and Director, • Interact with internal clients (Partners, Associates, Legal Assistants) and external clients (Insurance companies and middleware vendors) as necessary, • Undergraduate degree desired. Candidates with significant experience may be considered., • Advanced Excel skills ; experience with formulas, VLOOKUP and pivot tables preferred, • Ability to work independently and under pressure in a professional environment, • High level analytical and problem solving skills, • Very organized and able to handle multiple tasks effectively, • Excellent customer service and communication skills, • Strong reading comprehension and writing skills, • Knowledge of legal e-Billing and Middleware systems preferred A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $60,000—$85,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job DescriptionJoin our dynamic property management team and play a crucial role in ensuring the smooth operation of our properties as an office administrator. If you are an organized professional with a passion for providing excellent customer service, we would love to hear from you. Spanish is a plus! Responsibilities: • Process incoming payments, including receiving checks and applying tenant payments in the system., • Act as the point of contact for tenants regarding rent payment status and inquiries., • Reconcile credit card transactions and assist with resolving discrepancies to maintain accurate financial records., • Coordinate with and support employees., • Establish and maintain good relations with tenants., • Maintain and update resident files., • Communicate with management, residents, vendors, and all outside contacts in a courteous and professional manner., • Working knowledge of Adobe and Microsoft Office Suite: Outlook, Word, and Excel., • Ability to learn property management software (training provided)., • Communicate, verbally and written, with tenants, clients, and others., • Ability to scan, make, fill in, and amend PDF forms., • Grab mail at the post office.Requirements:, • Excellent communication skills, both written and verbal, with the ability to effectively interact with tenants, supervisors, and vendors., • Ability to work collaboratively as part of a team and contribute to a positive work environment., • Strong customer service skills, demonstrating empathy, patience, and professionalism when interacting with tenants., • Proficient computer skills, including experience with email communication, data entry, and record-keeping., • Previous experience in a similar administrative or customer service role is preferred but not mandatory, • Bilingual proficiency in English and Spanish is a major plus; not required., • Experience in property management is a plus.We are located in Suffern, NY. You must be able to reliably commute or plan to relocate before starting work (Required).

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. The Customer Success Engineer (CSE) is the primary post-sales customer advocate. As a CSE you are hyper-focused on ensuring adoption is achieved and value is realized for the customer. You act as a highly technical, trusted advisor to ensure the customer achieves their use cases and business outcomes using Cribl solutions. Your role often involves collaboration within Cribl, with partners, and certainly with the customer. The CSE must be ready to engage with both technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. As An Active Member Of Our Team, You Will… • Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion, • Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives, • Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value, • Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training, etc, • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer, • Track metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success., • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization If You’ve Got It - We Want It • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value, • A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers, • You take the time to listen and comprehend but are also a conversation starter., • Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment, • Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment, • Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle, • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes, • Quick learner with strong engineering and problem-solving skills, • Willingness to travel as needed (up to 15%-20%), • You live in the San Francisco Bay Area, preferably North Bay (City, Oakland, San Mateo areas) Bonus Points/Preferred Qualifications: • Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.), • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat, • Working knowledge of major cloud providers (AWS, Azure, GCP), • Good jokes, or maybe better, bad jokes, • Loves talking to customers and solving problems, • Experience working remotely Salary Range ($110K - $180k) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. #LI-JK1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at ___.

About Valorx: Valorx is seeking a dynamic Solutions Engineer to join our Professional Services Team. This role is ideal for a creative problem-solver passionate about understanding customer needs and providing tailored solutions. As a key technical expert, you will work closely with clients to assess their requirements, guide them in best practices, and ensure successful solution implementation using Valorx products. Key Responsibilities: • Engage with clients to understand business needs and technical challenges., • Design and implement customized solutions using Valorx Fusion and Excel technologies., • Provide expert guidance on best practices for deploying and optimizing Valorx solutions., • Assist with solution configuration, integration, and troubleshooting., • Conduct training sessions and create documentation to enhance user adoption., • Work cross-functionally with internal teams to improve product offerings based on customer feedback., • Ensure that implemented solutions align with client goals, scalability requirements, and industry best practices., • Communicate technical concepts effectively to both technical and non-technical stakeholders.Qualifications:, • Bachelor’s Degree in Computer Science, Engineering, or a related field., • 2-4 years of relevant experience in solution implementation, consulting, or technical support., • 1+ years of experience with programming languages (preferred)., • Strong problem-solving, communication, and presentation skills., • Experience with Salesforce and Excel (Must)., • Salesforce Certifications (e.g., Administrator, Platform App Builder, Developer) are a plus., • Eagerness to learn, adapt, and work in a fast-paced environment.Benefits:, • Competitive salary: USD $80,000 to $100,000, • Health Plans: Medical, dental, and vision coverage, • On-the-job training and career growth opportunitiesAt Valorx, we are a team of problem-solvers driven by curiosity and a commitment to innovation. If you're passionate about leveraging technology to improve how businesses interact with CRM data and enjoy guiding clients toward success, we’d love to hear from you!

Full-time Description Wilson-McShane Corporation, a third-party administrator for Taft Hartley funds, is seeking a full-time COBOL Programmer in our Bloomington, MN office. Essential Duties and Responsibilities: • Consults with supervisor, team members, and end users to gather program specifications including requirements, functionality, and features., • Creates programs according to specifications from supervisor, team members, and end users., • Writes and maintains program, process, and systems documentation., • Designs and creates user interface screens, reports, and system interfaces., • Maintains and modifies existing programs as necessary to implement corrections, modifications, and/or enhancements. This position is an exempt position with a compensation range of $72,000 - $100,000 per year and incudes benefits such as the following: • Low Deductible Health, Prescription Drug and Dental Benefits, • Voluntary Vision, Accident, Critical Illness and Pet Insurance, • Flexible Spending Account (FSA), • Employer Contribution to 401(k)-No Match Required, • 401(k) and Roth 401(k), • Paid Holidays and Paid time off, • Dependent Care Reimbursement Account, • Life Insurance and AD&D, • Attention to detail., • Excellent written and verbal communication skills., • Identify and resolve problems in a timely manner., • Works well in both individual and team settings., • Demonstrated ability to learn new skills., • Shares expertise with other team members., • Effectively manages time and workload priorities in a quickly shifting environment., • Looks for ways to improve process efficiency and quality., • Experience with or exposure to the following is highly preferred: SQL Server, HTML/CSS, current programming languages (i.e. C#, F#, etc.), Unisys Databridge.

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. Credence has an immediate need for a skilled ServiceNow professional to support the development and configuration of SPM by collaborating with cross-functional teams to ensure the successful delivery of solutions that align with business goals and requirements. • Implement and configure SPM modules (Ideation, Demand, Project & Portfolio, Resource, APM)., • Build and maintain prioritization models, approval chains, and intake pipelines using Flow Designer., • Develop scoped apps, script includes, client scripts, and UI policies to automate demand-to-project workflows and enforce business rules., • Partner with business stakeholders to gather requirements and translate them into actionable tasks., • Design Performance Analytics indicators, dashboards (scorecards, resource heatmaps, demand backlogs), and custom reports., • Leverage Analytics Designer and data streams for real-time portfolio metrics., • Lead stakeholder workshops each sprint to map processes, demo solutions, and gather feedback., • Lead and participate in training sessions with peers, business users, and stakeholders., • Author and update knowledge articles, user guides, and how-to documentation on SPM best practices., • Diagnose and resolve issues in automated flows and custom code; perform regression testing., • Monitor system performance and apply optimizations (indexing, caching strategies, or script improvements) to reduce load times., • Own multiple SPM user stories per sprint: define acceptance criteria, estimate effort, and demo completed work., • Collaborate with the business to define and optimize the intake process for ideas and demands into SPM., • Actively participate in backlog grooming, daily stand-ups, sprint reviews, and retrospectives., • Perform troubleshooting and root cause analysis, while also developing and implementing fixes. Qualifications • Must possess IT-II/Tier 3/NACLC/ANACI/Moderate Risk eligibility or have a current Tier 3 or equivalent investigation., • 5+ years of ServiceNow Development experience supporting a large organization with 3+ years of hands-on experience as a ServiceNow Developer using SPM., • Strong knowledge of JavaScript, REST APIs, and integration patterns., • ServiceNow Certified System Administrator (CSA) and Certified Application Developer certifications (CAD) required., • ICAgile Certified or Certified Scrum Master required., • Extremely well-developed organizational, time management, and analytical skills., • Strong attention to detail, documentation, and communication skills., • Ability to work independently in a remote team environment., • Experience working in Agile/Scrum environments., • Demonstrated enthusiasm for professional development within the ServiceNow ecosystem. Please join us, as together we build a better world one mission at a time powered by Technology and its People!

About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description: Blue Water Thinking is seeking a Nuvolo Subject Matter Expert to provide specialized technical and functional expertise in support of the VA HTM Nuvolo Clinical EAM and OT Security platform. This individual applies deep knowledge of clinical asset management operations, ServiceNow platform governance, and VHA HTM workflows to guide configuration decisions, resolve complex issues, and inform sprint planning and solution design. Primary Responsibilities: • Provide authoritative technical and functional guidance on Nuvolo Clinical EAM and OT Security configuration, workflows, and integration with VA enterprise systems., • Support requirements analysis, solution design, and story definition in collaboration with VA Product Owners, HTM Program Office staff, and the Scrum team., • Advise on VA enterprise ServiceNow governance policies, ITSM procedures, and ESM platform standards applicable to Nuvolo configuration., • Contribute subject matter expertise to sprint planning, backlog grooming, and Epic-level requirement refinement., • Support application maintenance, upgrade planning, and interface design activities requiring specialized clinical asset management or HTM knowledge., • Serve as a technical resource for incident remediation on complex or high-priority (P1/P2) issues requiring deep platform expertise., • Provide technical input for training material development to ensure accuracy of clinical and application content., • Participate in Workgroup Change Management Board coordination activities, providing technical recommendations as requested., • Support data and terminology standardization efforts in alignment with VHA standards. Minimum Qualifications: • Master’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline., • Minimum of 10 years of experience providing executive-level guidance in government or large, complex organizations., • Recognized level of expertise in Nuvolo, ServiceNow, clinical asset management, or Healthcare Technology Management., • Demonstrated ability to translate complex business and technical requirements into actionable solutions within the ServiceNow/Nuvolo platform. Preferred Qualifications: • Experience working with the Department of Veterans Affairs (VA) or similar federal healthcare agency., • ServiceNow Certified System Administrator., • ServiceNow Certified Application Developer., • Experience delivering Nuvolo Clinical EAM and/or OT Security module., • Experience with VHA or other federal healthcare agencies., • Understanding of VISN, VAMC, and HTM/Biomedical Engineering operations., • Experience with VA CDW integrations, AEMS/MERS, or Maximo transition environments. Eligibility: • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future., • Must be able to obtain and maintain the required federal public trust clearance for this role. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $115,000 - $185,000 Benefits: Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: • Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...), • Candidates must fill out the below form to the best of their knowledge

hatch I.T. is partnering with an IT consulting and professional services company to find an Agile Tools & Reporting SME. See details below: About the Role:The company is seeking an Agile Tools & Reporting SME to support high-visibility modernization efforts at a US Government agency. This is a specialized role for an "Agile Tooling Architect" who understands that tools exist to serve the mission. You will be the primary lead for ensuring that Jira and ___ Agility are configured to provide end-to-end requirements traceability and actionable delivery insights.Your goal is to move beyond basic task tracking and build a data-driven ecosystem that highlights delivery issues, identifies bottlenecks, and provides senior leadership with a clear view of program health. About the Company:The company is a boutique, agile, and digital services-focused coaching and consulting company. They help their clients deliver measurable value to their customers and aspire to bring "good agile" to clients across the public and private sectors.They hire passionate people who believe in agility, understand how to meet people where they are, and treat them with respect while helping them succeed. And they want to hire people that see their continuous growth and improvement as a way of life. • Configure Jira and ___ Agility to maintain a "golden thread" of traceability from high-level requirements/legislative mandates down to the individual developer tasks and test cases., • Design and deploy automated reports and dashboards that highlight delivery issues (e.g., aging work, scope creep, dependency blockers, and throughput volatility) rather than just "status.", • Act as the lead functional administrator for both Jira and ___ Agility, managing custom fields, complex workflows, board configurations, and portfolio-level hierarchies., • Establish and enforce data entry standards across teams to ensure reporting accuracy, ensuring that "what is in the tool" matches the reality of delivery., • Create executive-level views that aggregate data from multiple teams of teams, providing a clear picture of predictability and value delivery., • Ensure data consistency between Jira and ___ Agility, helping teams navigate the functional overlap of these tools to maintain a single version of the truth., • Provide "Just-in-Time" training to Product Owners and Scrum Masters on how to use the tools to manage backlogs effectively and identify delivery risks early., • 5+ years of experience in Agile delivery, with expert-level functional administration skills in both Jira and ___ Agility (formerly VersionOne)., • Proven experience building custom reporting solutions within these tools (e.g., using ___ Analytics/Insights or Jira Advanced Roadmaps/Dashboards) to track delivery flow and requirements coverage., • Must be a U.S. Citizen and capable of obtaining/maintaining a Public Trust clearance (VA Tier 4/BI)., • 5+ years in project/program roles within an Agile environment., • Ability to translate complex data into clear, "so-what" narratives for senior stakeholders., • Prior experience navigating the Department of Veterans Affairs (VA) organizational structure and technical environments., • Familiarity with large-scale government modernization programs., • Experience as a Business Analyst (BA) or Requirements Engineer , with a deep understanding of how to decompose high-level requirements into backlogs., • Understanding of Lean/Agile metrics such as Cycle Time, Velocity, Lead Time, and Cumulative Flow.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. If you are looking for an opportunity to be involved with a team of individuals who are working for one of our cutting-edge clients solving complex technical challenges, then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effectively. Windward is seeking a highly skilled and experienced ServiceNow Technical Consultant for HAM, SAM, CMDB, and Discovery, responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines advanced ServiceNow technical knowledge with strategic creative thinking to design and implement specialized solutions, blending out-of-the-box features with custom-engineered approaches to meet the demands of unconventional customer environments. The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules. The candidate will need the ability to translate business and technical requirements to effective solutions. To succeed in this role, the candidate will need a strong history with HAM, SAM, Discovery, and preferably is also a ServiceNow Certified Application Developer (CAD). Key Responsibilities • Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations., • Develop and configure ServiceNow modules such as HAM, SAM, CMDB/CSDM, or custom scoped applications., • Provide strategic, authoritative guidance to the client on HAM and SAM best practices, • Implement, maintain, and customize Discovery within one or more restricted environments., • Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations., • Develop and maintain visualizations using dashboards, workspaces, and reports to enable users to enhance efficiency in their day-to-day operations., • Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards., • Work with Business Analysts and stakeholders to translate business requirements into technical specifications., • Lead technical workshops to review design, architecture, and configuration approaches., • Support end-to-end project delivery including sprint planning, testing, and deployment., • Provide technical guidance to junior developers or project teams., • Develop and support integrations using REST, SOAP, APIs, and IntegrationHub., • Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange., • Troubleshoot issues, perform root cause analysis, and optimize system performance., • Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio)., • Ensure compliance with security, privacy, and audit requirements., • Contribute to documentation of technical specifications, release notes, and solution designs., • Active DoD Secret clearance (at minimum), • Bachelor’s degree in Computer Science, Information Systems, or related field., • 3–5+ years of ServiceNow development or technical consulting experience, • Proven ability to translate complex business requirements into functional, scalable designs, • Proven experience delivering at least one full-cycle ServiceNow implementation., • Direct experience implementing Discovery and managing Midservers., • Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture., • Experience with Flow Designer, IntegrationHub, and Service Portal development., • Hands-on experience with ServiceNow integrations and API-based data exchange., • Familiarity with Agile delivery (Scrum or SAFe)., • Strong understanding of ITIL and enterprise service management practices., • Excellent problem-solving and debugging skills., • Certified Implementation Specialist – Hardware Asset Management, • Certified Implementation Specialist – Software Asset Management, • Certified Implementation Specialist – Data Foundations (CMDB/CSDM) OR CMDB Health and Configure the CMDB micro-certifications (CIS Preferred), • Certified Implementation Specialist -- Discovery, • ServiceNow Certified System Administrator, • CompTIA Security+ SE (or better or equivalent), • DoD Active Secret clearancePreferred Qualifications, • ITIL v3 or v4 Certification, • ServiceNow Certified Application Developer (CAD), • Additional ServiceNow certifications in areas such as other ITOM, SecOps, GRC, or ITSMLocation, • RemoteWindward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.

AIP Publishing is a leading publisher of the physical sciences. Working with us means being part of a mission: to accelerate scientific discovery while reimagining the future of scholarly publishing. AIP Publishing helps brilliant work make a global impact. We’re building a living network of knowledge to spark thinking, connect people, and drive new ways forward — empowering a vibrant global community using science for good. We foster a collaborative, creative atmosphere and encourage a workplace culture that maximizes individual contributions. We’re always looking to evolve the ways we think and operate, and we actively encourage an environment where everybody feels comfortable, seen, and able to do their best work. We’re looking to hire and develop colleagues who are astute, flexible, and always striving to “solve better problems” through thoughtful consideration of individual, team, organizational, and customer impact. The Manager, User Support & Applications reporting to the Director, Enterprise Apps & Infrastructure, is a hands-on leader who sits at the intersection of technology, people, and process—shaping how staff across AIP Publishing experience and use digital tools every day. This role blends strategic platform ownership with user-centered service design, empowering teams to work smarter through well-governed systems, strong adoption, and meaningful engagement. If you enjoy translating real user needs into practical, scalable solutions—and leading a small team to do their best work—this is an opportunity to make visible, organization-wide impact. How you’ll make an impact: Leadership & Team Development • Lead, coach, and develop the Support Solutions Specialist and User Engagement Specialist, creating clarity of roles, goals, and growth pathways., • Build a culture of proactive service, empathy, and accountability within the team., • Establish and monitor clear objectives and key results (OKRs) for the team — focused on adoption, user satisfaction, and service quality., • Design repeatable feedback loops so the team continuously surfaces user insights, pain points, and opportunities to improve AIP’s digital ecosystem. Platform Ownership (Working Manager Component) • Serve as Jira Product Owner and Administrator, ensuring structure, workflows, automation, and governance reflect business needs and stay clean, scalable, and well-documented., • Partner with the team on Microsoft 365 governance, automation, and user adoption., • Oversee Smartsheet, Miro, and DocuSign administration through the team, providing guidance, governance, and integration opportunities., • Drive consistency in access management, template use, reporting standards, and inter-tool integrations., • Translate business requests into technical configurations and vice versa — ensuring both usability and compliance. User Engagement & Two-Way Communication • Design and lead a structured user engagement program — regular listening sessions, surveys, office hours, and department-level partnerships., • Ensure a two-way information stream between IT and the business: users feel heard, and the IT team stays connected to real-world needs., • Partner with department leads to identify pain points and develop solutions that improve productivity and satisfaction., • Communicate tool changes, new features, and best practices through digestible, ongoing engagement (e.g., newsletters, workshops, “what’s new” sessions). Enablement Strategy & Roadmap • Develop and maintain a Digital Enablement Roadmap that aligns platform investments and process improvements to business priorities., • Prioritize initiatives that streamline workflows, improve transparency, and reduce friction for staff., • Champion and measure adoption of “ways of working” frameworks (OPOs, RACIs, retrospectives, cross-functional planning)., • Identify opportunities for automation or simplification of routine tasks through M365, Jira, or other tools. AI and Future Enablement • Partner with the Director on evaluating and piloting AI tools that enhance productivity and user support., • Lead enablement efforts to help staff leverage AI in their day-to-day work responsibly and effectively., • Curate and communicate AI success stories, tips, and training. What you're great at: • Strong understanding of Microsoft 365 (Teams, SharePoint, OneDrive) and related collaboration ecosystems., • Proven ability to lead small teams, set direction, and build operational maturity., • Excellent communication and facilitation skills — equally comfortable working with executives, end users, and technical peers., • Familiarity with Smartsheet, Miro, or DocuSign administration a plus., • Familiarity with AI productivity tools and process automation technologies preferred. What we’re looking for: • 8+ years of experience in IT service delivery, digital workplace, or technology enablement roles., • Deep hands-on Jira expertise — able to design, configure, and govern at scale, including automation, workflow management, and reporting., • Experience designing feedback programs, conducting stakeholder interviews, and managing change. Our excellent total rewards package includes: • A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun!, • Generous paid time off and paid sick and safe leave, • Flexible Work Schedule, • Competitive medical, dental and vision benefits, • Exceptional retirement benefits, • Monthly remote stipend, • Training and Tuition assistance, • Employee Assistance Program Salary Range: $120,000 - $145,000 At AIPP, we offer competitive compensation based on the role, experience, and other relevant factors. Under the New York Convenience Rule, all employees, regardless of their residence in other states, will be taxed at the New York State tax rate. Employees may also have additional state-specific tax obligations depending on where they live. A wholly owned not-for-profit subsidiary of the American Institute of Physics (AIP), AIP Publishing’s mission is to advance, promote, and serve the physical sciences for the benefit of humanity by breaking barriers to open, fair research communication and empowering researchers to accelerate global progress. AIP Publishing supports the charitable, scientific, and educational purposes of AIP through scholarly publishing activities on its behalf and on behalf of our publishing partners. Our publishing portfolio includes digital books, AIP Conference Proceedings, and peer-reviewed journals across a spectrum of research areas, including our flagship titles Applied Physics Reviews, Applied Physics Letters, Journal of Applied Physics, and The Journal of Chemical Physics. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law.

Tyson & Mendes is a national insurance defense law firm with 28 locations. As a Tableau Developer, this candidate will be responsible for the development and management of data visualization solutions created to enhance business processes and drive data driven decisions. This role reports to the Director of Data Visualization. Who We're Looking For… The Tableau Developer requires proven skills working with Tableau in designing, developing, and maintaining intelligence reports and visualizations to improve business efficiency, and support business functional leaders. This position requires a blend of technical expertise, excellent communication skills, and strong customer service orientation. Responsibilities • Design, develop and conduct unit testing, and maintain complex Tableau reports for scalability, manageability, extensibility, performance, and re-use, • Provide technical expertise in areas of architecture, design, and implementation, • Determine the best implementation that will meet the design of the architect, • Work with team members to create useful reports and dashboards that provide insight, improve/automate processes, or otherwise add value to the team, • Work through iterative review cycles to deliver results that meet or exceed user expectations, • Ensure consistency by adhering to a set of software coding and style guides, • Resolve support related issues with existing Tableau reports, • Ability to query and display large data sets while maximizing the performance of the workbook, • Ability to interpret technical or dashboard structures and translate complex business requirements to technical specifications, • Meet departmental KPIs and metrics as provided, • Communicate effectively with attorneys and staff at all levels of the organization, • Provide white-glove support for all users Requirements • Minimum of 3 years of Tableau development experience, • Advanced Tableau development skills, • Advanced proficiency with Tableau Desktop, Tableau Prep, Tableau Cloud Environment, • Working knowledge of Tableau administrator/architecture, • Understanding of advanced calculations and statistical functions, • A solid understanding of SQL, relational database management system, data modeling, and normalization, • Strong communication skills and attention to detail and accuracy while working collaboratively, • Data visualization and analytical thinking, • Ability to work on multiple projects at a time and also be a Project Management Compensation Package • The hourly pay range of $42 - 46/hour, depending on experience, • Overtime paid at 1.5× the regular hourly rate, as needed, • Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employee contribution for health/vision/dental coverage is $700-1,700), • Employee Assistance Program through HealthAdvocate, • Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5%, • Vacation time is accrued annually at the employee’s base rate, • Employees receive a monthly technology reimbursement of $60, • Paid parental leave at base pay Benefits • 37.5-hour standard workweek designed to promote balance and prevent burnout, • Educational reimbursement program for non-attorney eligible team members (up to $3,500 per calendar year), • Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative, • Firm-wide charitable giving program, • Numerous social and off-site events each year to enrich your relationships with your colleagues About Tyson & Mendes Click here to learn more about the Tyson & Mendes Office! ___ We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation. But we don’t stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field. Follow along with the firm on ___ and ___ or visit ___. Equal Opportunity Employer Notice OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional. NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided ___. No recruiters/agencies #li-remote Pay Range $42 - $46 USD

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. This Technical Architect CRM & Industry Workflow is a functional and technical expert consulting with customers on implementing ServiceNow CRM & Industry Workflow's solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). Technical Architect, CRM & Industry Workflow brings architectural guidance, business acumen in the industry (Customer Service, Field Service Management, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners. What will you be doing in this role? Project Delivery • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer., • Ensure quality of work delivered by technical team, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients., • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices., • Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients., • Write/estimate stories, monitor developer’s work, and own overall quality and delivery of development., • Lead technical onboarding efforts with new clients to understand their current processes and platform configurations., • Deliver any purchased development artifacts, documentation, and knowledge transfer activities., • Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues., • Mentor developers and technical consultants on technical design standards and best practices., • Maintain and build proficient knowledge of the ServiceNow platform and products., • Assist the pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems., • Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities., • Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product. To be successful in this role, you will need to have the following qualifications: • At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable technologies. Preferably ServiceNow CRM & Industry Workflow Solutions. (Knowledge of other CRM tools is a plus - Salesforce, ServiceNow, Zendesk. Etc. ServiceMax, Pega, etc.), • Minimum of 2 years of experience developing enterprise architectures, technical roadmaps., • Strong Understanding of industry specific knowledge including system architecture, use cases, workflows, personas, industry standards, compliance and regulation requirements (Ex. HIPPA, PHI, and PII) typically found in the ecosystem., • Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems., • Understanding of data classifications and impacts to storage and security requestions for various types., • Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design., • Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise., • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams. As a ServiceNow Expert Services Consultant, you will be a continuous learner required to achieve and maintain new accreditations and certifications, participate in professional development courses and be passionate about innovation. Required ServiceNow Certifications: • Certified System Administrator, • Certified Implementation Specialist – Customer Service Management, • Certified Technical Architect (required or must achieve in first year), • Preferred additional ServiceNow Certifications:, • Certified Implementation Specialist – IT Service Management, • Certified Implementation Specialist – IT Operations Management, • Certified Master Architect Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. ___. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ___for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position • Provide professional nursing care to patients and proactively support efforts to ensure that standards for patient satisfaction, patient safety, and quality of care are maintained, as established by AdvantageCare Physicians., • Primary liaison between patients, staff and physicians and support the Advanced Care Model., • Organize and provide clinical supervision to the specialty patient care team including, but not limited to, delegation of responsibilities, mentoring, evaluating, educating, scheduling and counseling the care team staff. Principal Accountabilities • Provide general nursing care to patients including administering prescribed medications and treatments in accordance with nursing standards and per orders; planning, articulating, and coordinating care and interventions; maintaining consideration for specific age-related characteristics, needs related physical development, communication, socialization and safety, in collaboration with other members of the care team., • Ensure nursing practices of the specialty care team as well as own practices are in accordance with nursing standards, local, state and federal guidelines and organizational policy., • Provide clinical supervision to the Licensed Practical Nurses (LPNs) and Care Team Associate IIs (CTA II) on the specialty care team. Assist with daily/weekly Care Team scheduling. Delegate tasks appropriately according to the scope of licensure and follow up on delegated tasks to ensure completion. May function as the Lead Nurse in the medical office when the Manager, Nursing (and/or Assistant Manager, Nursing) is unavailable or has not been designated., • Assist with new hire orientation, staff training, providing feedback for performance evaluations, and providing information related to employee discipline and termination of staff., • Coordinate and manage daily huddles. Prepare and manage materials and deliverables., • Review patient charts for missing labs, reports, and/or open orders and review as part of care team huddles., • In coordination with the Manager, Nursing and Practice Administrator, manage and inventory clinical supplies., • Prepare equipment and aid physician during treatment, examination, testing of patients and patient procedures., • Verify chief complaint and take vital signs as requested., • Review the EHR (electronic health record) active medication list with patients., • Conduct and document point-of-care tests based on protocol., • Administer medications as directed by provider., • Contact patients with test results and provide recommendations on cases per physician determination and/or standards of care., • Add recommendations to individualized care plan(s) and review After Visit Summary (AVS) with patient., • Facilitate clinical messages and chronic condition management education to patients., • Document progress notes in electronic health record within 24 hours., • Manage in-basket requests and responds to all requests in a timely manner. Serve as a clinical liaison between the call center and medical office., • Triage urgent same day or double-booked appointment requests., • Identify patients who may need point-of-care testing as well as patients with special needs (i.e., transportation)., • Coordinate outpatient work-up and or treatment plans when required (i.e. further clinical testing, x-rays, and facilitate communication between physicians and health care providers)., • Pend tests and procedure orders for physician approval and co-signature., • Prepare prescriptions or medication refills, for review and signature by provider., • Provide patient education on self-management of chronic conditions., • Accountable for the administration, treatment and training of patient self-administered drugs., • Perform other job-related duties as required including participation in nursing practice work groups and committees. Qualifications Education, Training, Licenses, Certifications • Graduate of an accredited school of nursing, • Bachelor's Degree in Nursing preferred, • Current unencumbered New York State Registered Nurse license, • BLS, • ACLS required for GI and Cardiology Relevant Work Experience, Knowledge, Skills, and Abilities • Work experience as a nurse in a hospital or ambulatory setting preferred, • Work experience in specific specialty (only for those roles where a specialty area is listed, e.g. Cardiology, Gastroenterology) preferred, • Experience with American Association for Accreditation of Ambulatory Surgery Facilities (AAAASF) Accreditation (GI position only) preferred, • Strong knowledge of professional nursing theory, regulations and practices to give and evaluate patient care, • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care, • Knowledge of medical chart reporting, • Ability to maintain quality control standards including knowledge of policies and procedures related to infection control, environmental safety, patient confidentiality and common safety hazards and precautions to establish/maintain a safe work environment, • Ability to work independently within scope of practice, make appropriate clinical decisions and delegate appropriately, • Excellent verbal and non-verbal communication skills to provide patient care and interact with colleagues in a team atmosphere, • Knowledge or electronic medical records (EMR) preferred Additional Information, • Requisition ID: 1000002846, • Hiring Range: $81,000-$96,900

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position The Care Team Associate II serves as a member of the Care Team in the treatment and care of patients who assists providers with clinical services and administrative tasks to support population health guided best in class care. The position works under the supervision of the Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate II must understand basic medical terminology, demonstrate customer service excellence, have the ability to recognize data reflective of the patient's status and inform the RN/LPN of his/her observations. Principal Accountabilities • Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests. Works with office staff to effectively communicate approximate wait times and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients' and guests' needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical issues as needed., • Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues., • Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient's demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned., • Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience., • Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including messages related to patient needs intended for providers and clinical staff. Delivers messages to the intended recipient in a timely manner. Escalates calls pursuant to the ACPNY call escalation policy. Checks email correspondence, electronic task lists, and other written communication regularly throughout the business day to enable timely knowledge of and response to written correspondence., • Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and "no show" calls. Prints schedules and confirms appointments. Sends correspondence to patients' residences in order to remind, recall or reschedule appointments., • Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist's office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the EPIC preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider., • Reviews the referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals. Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other. Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate with patients on pre-and post-referral appointment matters., • Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and closing gaps in care. Provides information to patients and assists them in getting the care they need. Under the direction of the Practice Administrator, conducts regular outreach to identified "at- risk patients" to reduce unnecessary ED visits and admissions., • Maintains effective communication with patients, families, peers and other members of the health care team., • Attends all meetings as directed by practice administrator/designee. Demonstrates flexibility in the acceptance and completion of work assignments. Effectively takes action without being told (e.g., takes initiative) within the scope of his/her responsibilities. Recognizes and performs duties which need to be performed although not directly assigned. May be assigned, on a temporary and short-term basis, to other medical offices based on ACP's staffing need., • Demonstrates proficiency with computer systems (e.g., electronic practice management/electronic health record) within 3 months of training as evidenced by the following metrics: patient registration quality, time to check in, cash draw closing, referral WQ management Completes all tasks on the electronic system required for the job function consistently, accurately, and in a timely manner. Demonstrates professionalism in attitude, dress, decorum, and interaction with patients, clients and co-workers. Adheres to the ACP's dress code., • Arrives on time for assigned shift and maintains a punctuality and attendance record consistent with ACPNY Time and Attendance policies. Respects patient confidentiality and withholding restrictive information. Demonstrates good judgment, discretion and ability to problem solve. Contributes to a cooperative, friendly and mutually supportive work environment: a "team" player., • Participates and supports the care team in direct patient care under the supervision of an RN/LPN Supervisor. Performs duties involving direct patient care as assigned by the RN/LPN Supervisor/MD within the framework of ACP policies and procedures. Identifies physical, behavioral, and emotional characteristics typical for the age group of the patient receiving care. Modifies approaches based on patient age-specific needs and responses to treatment., • Performs a variety of patient care functions based on age-specific needs using age-appropriate communication techniques. Patient care functions include but is not limited, to the following: physical examination preparation, personal history/medications/allergies recording in the EMR, vital signs, phlebotomy, heights, weights, finger sticks, electrocardiograms, head circumference measurements, vision and hearing screening, set up oxygen and suction, pulse oximetry, peak flow testing, Provide PHQ-9 (mental state questionnaire), urine dipstick (exclude interpretation), and urine pregnancy (exclude interpretation). Chaperones during patient examinations, as needed. Provides medication verification on recently hospitalized patients and ensures recent labs have been scanned. Notifies appropriate staff of patient's status. Documents pertinent patient care information in the electronic medical record., • Collects and accurately labels specimens. Prepares specimens and required paperwork for collection by affiliated laboratories. Retrieves lab, pathology and diagnostic data from the outside laboratories, collates for upcoming visits., • Ensures that all pertinent equipment is sterilized according to schedule based on the purpose for and use of the equipment. Notifies appropriate personnel regarding any malfunction in equipment. Keep examination rooms neat and clean. Restocks exam/treatment rooms and medical supply inventory on a daily basis., • Completes all necessary forms in an accurate and timely manner., • Assists with various medical procedures, as required, e.g., sigmoidoscopies, colposcopies, and biopsies consistent with the NY State Nursing Guide to Practice (NYSEDOP)., • Performs other job-related duties as required. Qualifications Education, Training, Licenses, Certifications • High School diploma or GED, • Associate degree preferred, • Certificate of completion from an accredited Medical Assistant Program required or eligibility to sit for the national certification exam and pass the exam within 18 months of hire Relevant Work Experience, Knowledge, Skills, and Abilities • Minimum 1 year experience as medical assistant in an ambulatory care setting, • Three years' experience as medical assistant in an ambulatory care setting preferred, • Experience and ability to navigate an EMR (Electronic Medical Record) Additional Information, • Requisition ID: 1000003004, • Hiring Range: $24.20 per hour

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position • The Clinical Services Supervisor, in collaboration with the Nurse Manager and Practice Administrator, oversees daily clinical operations with a primary focus on specialty services. This role ensures the delivery of high-quality, patient-centered care and carries administrative responsibilities including the management, coordination, and support of multidisciplinary care teams., • The Supervisor promotes best practices to uphold standards for quality of care, patient safety, and satisfaction, in alignment with AdvantageCare Physicians policies, regulatory requirements, and clinical workflows. Principal Accountabilities • Collaborates with the office leadership to manage the daily operations of the medical office care teams including, ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by AdvantageCare Physicians (ACPNY)., • Assess the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate. Screen and select applicants and provide general orientation to newly hired team members. Provide work directions, assign schedules, and conduct on-the-job training. Monitor and evaluate care team performance, and recommend personnel actions, such as promotions, demotions, transfers, and disciplinary actions., • Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures., • Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions., • As a member of the interdisciplinary healthcare team, collaborates with providers and others on the clinical care team to formulate and implement comprehensive patient centered plans of care to achieve expected outcomes., • Interface with physicians, all staff members as it relates to care team process., • Interface with co-located partners, elected officials and special guest visits throughout the building to ensure seamless operations, • Respond to situations which require leadership's presence to de-escalate a patient encounter or provide education and direction to our staff for patient service recovery., • Ensure compliance with all infection control policies, procedures, and OSHA (Occupational, Safety and Health Act)standards. Participate in program evaluation and quality improvement activities; actively seek input to support patient care and outcomes. Ensure all HEDIS (Healthcare Effectiveness Data and Information Set), HCC (Hierarchical Condition Categories) and PCMH (Patient-Centered Medical Home) measures are completed in the required time frame., • Collaborate with the Quality team to identify areas in need of improvement as well as sharing of Best Practices. Report all metrics related to patient outcomes and work collaboratively with the nurse manager and practice administrator and the Quality Department., • Maintain all regulatory certifications including but not limited to QUAD A (American Association for Accreditation of Ambulatory Surgical Facilities), IAC (Intersocietal Accreditation Commission), PCMH (Patient Center Medical Home), and CMS (Centers for Medicare & Medicaid Services) regulations., • Provide leadership and clinical guidance within the specialty area to ensure effective, evidence-based patient care., • Monitor clinical workflows, patient outcomes, and adherence to established protocols and quality measures., • Support staff in clinical decision-making, case reviews, and implementation of best practices., • Collaborate with providers and specialty teams to enhance service delivery and patient experience. Qualifications Education, Training, Licenses, Certifications • Bachelor's degree; Additional years of related experience may be used in lieu of Degree, • Current Licensure as an RN in the State of New York Relevant Work Experience, Knowledge, Skills, and Abilities • Current Licensure as an RN in the State of New York., • Management experience preferred but not required., • Current BLS and ACLS., • Minimum 2 years of clinical experience, with at least 2 years in a leadership or supervisory role. Additional Information, • Requisition ID: 1000002756, • Hiring Range: $94,000 - $115,000

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position The Care Team Associate II serves as a member of the Care Team in the treatment and care of patients who assists providers with clinical services and administrative tasks to support population health guided best in class care. The position works under the supervision of the Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate II must understand basic medical terminology, demonstrate customer service excellence, have the ability to recognize data reflective of the patient's status and inform the RN/LPN of his/her observations. Principal Accountabilities • Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests. Works with office staff to effectively communicate approximate wait times and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients' and guests' needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical issues as needed., • Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues., • Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient's demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned., • Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience., • Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including messages related to patient needs intended for providers and clinical staff. Delivers messages to the intended recipient in a timely manner. Escalates calls pursuant to the ACPNY call escalation policy. Checks email correspondence, electronic task lists, and other written communication regularly throughout the business day to enable timely knowledge of and response to written correspondence., • Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and "no show" calls. Prints schedules and confirms appointments. Sends correspondence to patients' residences in order to remind, recall or reschedule appointments., • Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist's office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the EPIC preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider., • Reviews the referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals. Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other. Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate with patients on pre-and post-referral appointment matters., • Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and closing gaps in care. Provides information to patients and assists them in getting the care they need. Under the direction of the Practice Administrator, conducts regular outreach to identified "at- risk patients" to reduce unnecessary ED visits and admissions., • Maintains effective communication with patients, families, peers and other members of the health care team., • Attends all meetings as directed by practice administrator/designee. Demonstrates flexibility in the acceptance and completion of work assignments. Effectively takes action without being told (e.g., takes initiative) within the scope of his/her responsibilities. Recognizes and performs duties which need to be performed although not directly assigned. May be assigned, on a temporary and short-term basis, to other medical offices based on ACP's staffing need., • Demonstrates proficiency with computer systems (e.g., electronic practice management/electronic health record) within 3 months of training as evidenced by the following metrics: patient registration quality, time to check in, cash draw closing, referral WQ management Completes all tasks on the electronic system required for the job function consistently, accurately, and in a timely manner. Demonstrates professionalism in attitude, dress, decorum, and interaction with patients, clients and co-workers. Adheres to the ACP's dress code., • Arrives on time for assigned shift and maintains a punctuality and attendance record consistent with ACPNY Time and Attendance policies. Respects patient confidentiality and withholding restrictive information. Demonstrates good judgment, discretion and ability to problem solve. Contributes to a cooperative, friendly and mutually supportive work environment: a "team" player., • Participates and supports the care team in direct patient care under the supervision of an RN/LPN Supervisor. Performs duties involving direct patient care as assigned by the RN/LPN Supervisor/MD within the framework of ACP policies and procedures. Identifies physical, behavioral, and emotional characteristics typical for the age group of the patient receiving care. Modifies approaches based on patient age-specific needs and responses to treatment., • Performs a variety of patient care functions based on age-specific needs using age-appropriate communication techniques. Patient care functions include but is not limited, to the following: physical examination preparation, personal history/medications/allergies recording in the EMR, vital signs, phlebotomy, heights, weights, finger sticks, electrocardiograms, head circumference measurements, vision and hearing screening, set up oxygen and suction, pulse oximetry, peak flow testing, Provide PHQ-9 (mental state questionnaire), urine dipstick (exclude interpretation), and urine pregnancy (exclude interpretation). Chaperones during patient examinations, as needed. Provides medication verification on recently hospitalized patients and ensures recent labs have been scanned. Notifies appropriate staff of patient's status. Documents pertinent patient care information in the electronic medical record., • Collects and accurately labels specimens. Prepares specimens and required paperwork for collection by affiliated laboratories. Retrieves lab, pathology and diagnostic data from the outside laboratories, collates for upcoming visits., • Ensures that all pertinent equipment is sterilized according to schedule based on the purpose for and use of the equipment. Notifies appropriate personnel regarding any malfunction in equipment. Keep examination rooms neat and clean. Restocks exam/treatment rooms and medical supply inventory on a daily basis., • Completes all necessary forms in an accurate and timely manner., • Assists with various medical procedures, as required, e.g., sigmoidoscopies, colposcopies, and biopsies consistent with the NY State Nursing Guide to Practice (NYSEDOP)., • Performs other job-related duties as required. Qualifications Education, Training, Licenses, Certifications • High School diploma or GED, • Associate degree preferred, • Certificate of completion from an accredited Medical Assistant Program required or eligibility to sit for the national certification exam and pass the exam within 18 months of hire Relevant Work Experience, Knowledge, Skills, and Abilities • Minimum 1 year experience as medical assistant in an ambulatory care setting, • Three years' experience as medical assistant in an ambulatory care setting preferred, • Experience and ability to navigate an EMR (Electronic Medical Record) Additional Information, • Requisition ID: 1000003056, • Hiring Range: $19.44 per hour

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as: • A flexible hybrid work schedule (three days in the office, two days' work from home), • Full medical, dental, and vision coverage for both teammates AND family members, • Competitive pay and performance incentives, • A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you're ready to get started, we're ready for you. The Wounded Warrior Project (WWP) Senior Salesforce Marketing Cloud Developer delivers scalable, high-quality solutions within the Marketing Cloud platform, including automation, integrations, and data-driven reporting. This role partners with the marketing team and solution architects to optimize processes, execute a strategic platform roadmap, and continuously enhance platform capabilities. DUTIES & RESPONSIBILITIES * Manage the administration, configuration, and optimization of the Salesforce Marketing Cloud platform. * Design and implement scalable, end-to-end technical solutions using the Marketing Cloud suite of products. * Translate business and marketing requirements into well-designed technical solutions. * Collaborate with solution architects and stakeholders on CRM customizations and cross-cloud integrations to support Marketing Cloud solutions. * Develop and maintain custom solutions leveraging AMPscript, SSJS, and Guide Template Language to enable personalization, dynamic content, and advanced automation. * Build and optimize CloudPages, landing pages, forms, and microsites using HTML, CSS, JavaScript, and AMPscript. * Write and optimize SQL queries for audience segmentation, data extraction, and targeting; ensure the integrity and performance of the Marketing Cloud contact data model. * Integrate Marketing Cloud with external systems using REST and SOAP APIs to support data synchronization, campaign automation, and personalized experiences. * Maintain and document technical processes, data flows, and marketing automation procedures to ensure consistency and scalability. * Leverage Marketing Cloud reporting and analytics tools to monitor campaign performance, track key metrics, and generate actionable insights. * Design and deliver dashboards and reports to stakeholders, enabling data-driven decision-making and continuous optimization of marketing strategies. * Stay current with Salesforce Marketing Cloud product updates, enhancements, and best practices; proactively recommend platform improvements. * Partner with peers to exchange best practices and contribute to continuous improvement of team processes. * Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. * Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES * Demonstrated expertise in Salesforce Marketing Cloud (SFMC), including Journey Builder, Automation Studio, Audience Builder, Mobile Connect, Personalization Builder, Social Studio, Interaction Studio, and Advertising Studio. * Proficient in developing automated solutions with SSJS, AMPscript, and Guide Template Language. * Skilled in front-end development for CloudPages using HTML, CSS, JavaScript, and AMPscript. * Extensive experience in SQL, data modeling, and database technologies (RDBMS, NoSQL); deep understanding of Marketing Cloud's contact data model. * Working knowledge of system integrations using REST and SOAP web services. * Proficiency in Salesforce Marketing Cloud analytics, reporting, and Content Builder. * Proven ability to translate business requirements into scalable technical solutions. * Excellent organizational, analytical, and critical-thinking skills; proven ability to manage multiple projects and resolve complex issues. * Effective communicator with both technical and non-technical audiences; strong team collaboration and interpersonal skills. * Adaptable, independent, and able to thrive in a fast-paced, changing environment. * Unequivocal commitment to the highest standards of personal and business ethics and conduct. * Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements * Five years of experience as a Salesforce Marketing Cloud administrator or developer. * Five years of experience using Journey Builder, Content Builder, and Mobile Studio. * Three years of experience implementing full life cycle projects in Salesforce Marketing Cloud. * Two years of experience developing solutions with AMPscript and Content Builder. * Two years of experience working in Agile/SCRUM environments with associated tools (e.g., Jira, Confluence). Preferences * One year of experience collaborating on Salesforce CRM development and customizations (e.g., Apex, Visualforce) to support cross-cloud integrations. EDUCATION Requirements * Bachelor's degree in computer science, information systems, or related relevant field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences * None. CERTIFICATIONS & LICENSURE Requirements * Salesforce Certified Data Cloud Consultant Certification. * Salesforce Certified Marketing Cloud Engagement Administrator Certification OR Salesforce Certified Marketing Cloud Engagement Developer Certification. Preferences * Salesforce Certified Marketing Cloud Email Specialist Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS * General office environment; temperature controlled. * Up to 5% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave. For Colorado Applicants:The estimated hiring range for this position is between $90,316 - $112,896 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Houston, TX and Minnesota Applicants:The estimated hiring range for this position is between $94,617 - $118,272 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Chicago, IL, Los Angeles, San Diego and/or Sacramento, CA, and Washington State Applicants: The estimated hiring range for this position is between $98,918 - $123,648 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Washington, D.C. Applicants: The estimated hiring range for this position is between $103,219 - $129,024 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For New York Applicants: The estimated hiring range for this position is between $107,520 - $134,400 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. *ca-pd #LI-HYBRID Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

Our client, a contemporary fashion and accessories brand, is seeking a Director of IT to join their team in NYC on a hybrid schedule (4 days in office). The ideal candidate is highly proficient in NetSuite, with the ability to both architect solutions and execute independently, while operating effectively in close partnership with executive leadership in a dynamic, direct communication environment. Job Duties Include • Act as the primary administrator for the NetSuite platform, overseeing system performance, upgrades, enhancements, and new feature requests, • Translate business needs into detailed functional and technical requirements, ensuring alignment with broader objectives, • Partner cross-functionally to support system readiness, including user training, testing, rollout, iteration, and ongoing support, • Design, build, test, and implement system customizations and enhancements to meet evolving operational needs, • Manage and optimize all system integrations, including EDI, API, and connections across eCommerce, marketing, and inventory platforms, • Oversee and improve integration with Shopify, identifying opportunities for increased efficiency and scalability, • Develop and automate recurring reports (daily/weekly), including KPI and CRM reporting, to support team and leadership decision-making, • Troubleshoot and resolve system issues, proactively identifying opportunities for improvement, • Serve as the primary liaison with external IT vendors, ensuring smooth operation of all technology systems, • Support general IT operations as needed, including hands-on tasks such as office technology setup and maintenance (e.g., hardware installation, connectivity), • Contribute to broader operational initiatives, including occasional travel to support retail store openings, closings, and on-site system setup Job Qualifications Include • 3+ years of experience administering ERP systems, with strong expertise in NetSuite, • Proven ability to build workflows, dashboards, and customizations within NetSuite, • Comfortable working directly within the system to configure setups and independently pull and analyze reports (e.g., KPI, CRM data), • Strong understanding of retail systems and processes, with experience supporting finance and/or product functions from a technology-driven perspective, • Experience managing system integrations (EDI, API, and third-party platforms), • Hands-on, solutions-oriented mindset with a strong sense of ownership and accountability, • Ability to operate effectively in a fast-paced, high-expectation environment, including direct interaction with senior leadership, • Willingness to take on both strategic and tactical responsibilities, including occasional IT-related tasks outside of core ERP administration, • Strong communication and interpersonal skills, with the ability to present effectively to leadership and cross-functional teams, • Collaborative, adaptable, and proactive approach with a “roll up your sleeves” mentality, • Open to occasional travel as needed to support business operations Salary: 160k - 170k + bonus The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required. While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you! If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process. Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law. We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law. Please refer to our website: for access to our Right to Work and E-Verify.

• Job Type: Officer of Administration, • Regular/Temporary: Regular, • Hours Per Week: 35 Reporting to the Manager and Directors of Human Resources and Faculty Affairs, the Senior HR Generalist performs human resources functions at an independent, professional level and may support responsibilities across several areas. This role works closely with key stakeholders including the Office of Faculty Affairs, Human Resources, Payroll, and International and Immigration Affairs, as well as the Office of Onboarding Services to ensure a coordinated and efficient onboarding experience for faculty and staff. The Sr. Generalist HR/FA will: • Support Human Resource/Faculty Affairs within the department and may, as necessary assist with special projects within the Pod., • Meet weekly with HR/FA Manager and/or Director to provide updates on request status. May attend meetings with the HR/FA team and/or Department Administrator or his/her designee to review the status of HR/FA transactions., • Assist with training, mentoring and education of peers, colleagues and new hires in relevant areas of expertise., • Liaise with internal and external constituents to resolve issues and to ensure timely processing of new-hire/appointment, reappointment, termination and other related transactions., • Provide back-up support and guidance to other generalists, managers and directors, as necessary., • Provide Vacation and time-off back-up coverage for departments (may provide short-term or extended coverage assignments)., • Assist with the recruitment of staff by posting positions using Columbia's job site (Talentlink and ASR/Interfolio) in addition to posting on outside advertising sources., • Assist with the recruitment of staff by posting positions on Columbia's job sites and appropriate advertising sources, scheduling in-person meetings, managing the I-9 process; completing pre-hire background checks, processing all new hires and any employment related changes., • Upon request, reviews applications and interviews applicants to match experience with specific job-related requirements., • Independently coordinates all pre-boarding activities for the various employee populations. Schedules in-person meetings, manages the I-9 process, coordination of pre-hire background checks, and ensures efficient on-boarding., • Responsible for onboarding staff, faculty and researchers and students. This includes scheduling welcome program, medical surveillance and UNI creation., • Communication with new hires and departments to ensure smooth onboarding experience., • Initiate and process template-based hires in Peoplesoft and/or nominations ensuring accurate collection and processing of the information collected in PAC., • Oversee the department's preparation and processing of payroll using TLAM and management of time-off tracking., • Manage the collections and verification of time off trackers for all Officers ensuring all submissions are up to date and approved by supervisors., • Process any employment related changes in Talent Link, as well as PAF (i.e. updating position numbers, for promotions, or reclassifications; leaves of absences and terminations) for PeopleSoft updates., • Responsible for immigration related needs of faculty and staff. Assisting with sponsorship for the F-1, J-1, H-1, 0-1 and TN-1 visas and prepare visa documentation for accompanying family members., • Work closely with the other generalists and supervisors to process new visas and renewals utilizing Compass., • Maintain communication with ISSO as appropriate. Complete and submit Termination forms to ISSO., • Works with the Medical Staff Office to manage the credentialing process so that new faculty and other credentialled staff (e.g. nurses) are able to on-board smoothly and function in the capacity for which they were hired., • Use HRCULES Ticketing System to effectively manage all requests and communicate with HR/FA team., • Maintain and update employee records. Upload all employee forms and documents into Visual Vault., • Manage special projects as designated. Conducts exit interviews and follow up as appropriate. Discusses data from exit interviews with Manager/Director to make recommendations to the management team for corrective action and continuous improvement. Employee & Labor Relations • Proactively responds to employee relations issues. Escalates all employee concerns, issues or complaints to Manager/Director. All issues related to harassment allegations and civil rights complaints will be escalated to Manager/Director., • Bachelor's degree or equivalent required plus a minimum of 3 years of relevant experience required., • Must be resourceful, organized and detail and task oriented with the ability to establish priorities and follow up on multiple issues in a time-sensitive manner. Skilled at working under pressure and with minimal supervision and sound independent judgment required., • Ability to exercise a high degree of professionalism, diplomacy, discretion, firmness, and collaboration in dealing with individuals at all levels., • Strong analytical and tenacious problem-solving skills necessary, • Excellent computer skills including thorough knowledge of Microsoft Office, including knowledge of databases and advanced spreadsheet skills required., • Must be able to quickly acquire knowledge of University policies, procedures, and systems Preferred Qualifications Columbia University is committed to the hiring of qualified local residents

The Robert N. Butler Columbia Aging Center (CAC), a university-wide center based at the Columbia Mailman School of Public Health, seeks a Staff Associate who has interest in population aging and healthy longevity to build one of the CAC's key core areas: Programming and Education. The primary role is two-fold: to build disciplinary and interdisciplinary research connections at all levels of Columbia's scientific community and (2) to devise and administer core education and science programming that highlights the CAC's leading position both within the field nationally/internationally as well as across the entirety of Columbia University with the ultimate goal of positioning CAC as a primary aging research hub. The individual in this role at the Center will work closely with the Center Director and leadership on the research development of the CAC, demonstrate efficiency and diplomacy in advancing the Center internally and externally on behalf of the Director, and oversee the Center's strategic initiatives and partnerships. The individual will autonomously cultivate and maintains scientific relationships across all levels of Columbia research community and advances the mission of the Center by: • Raising the Center's profile on the Morningside, Manhattanville and Medical Center campuses through research initiatives, events, partnerships and collaborative programming as well as through communications duties such as writing news items for the Center's website and generally keeping the website up to date., • Organizing the Center's various speaker series and events and defining desired audiences for each in collaboration with the Center Director and CAC faculty., • Administering the Center-initiated University Seminar "The Future of Aging Research", a quarterly dinner seminar co-chaired by three faculty members from disciplines representing biological, behavioral and contextual aspects of aging and a core faculty of over 50 tenure-track academic members; managing the seminar's student rapporteur., • Administering any pilot research and/or fellowship programs, student practicum fellowships and student awards that CAC initiates., • Partnering with the CAC's ILC-USA on the administration of CAC's signature press training program and maintaining relationships with its alumni., • Working with development to cultivate and steward potential project donors, sponsors and/or advisory committee., • Maintains website, listserv and targeted audience mailing lists; creates Center's newsletter and manages Center's social media profile in collaboration with Columbia Mailman's communications team. Qualifications include demonstrated work experience in programming, research coordination, event management, communications roles; excellent oral and written communications skills; expertise with technology (platforms include Office suite, listservs, RISE Digital, photoshop/Canva, Zoom, web CMS such as Drupal, etc.) and excellent project management and team management experience. * Staff Associate I - Bachelor's degree in public health or scientific research field and 4 years experience preferred • Staff Associate II - Bachelor's degree in public health or scientific research field and 4 years of experience recommended, • Staff Associate III - Bachelor's in public health or scientific research field and 4-6 years of experience, • Senior Staff Associate I - Bachelor's degree in public health or scientific research field and 6 - 10 years of experience, • Senior Staff Associate II - Bachelor's degree in public health or scientific research field and 10+ years of experience, • Senior Staff Associate III - Bachelor's degree in public health or scientific research field and 15+ years of experience. Master's degree preferred. For Sr. Staff Associate I, II and II, Master's degree or equivalent combination of education and experience preferred. Subject to business needs, we may support flexible work arrangements. Options will be discussed during the interview process. Appointments are made on a fiscal year basis and are eligible for renewal each July 1st, contingent upon performance and funding. The search will remain open for at least 30 days after the ad appears and will continue until the position is filled. Projected start date will be January 1, 2026, or open until filled. Columbia University benefits are offered with this Officer of Research appointment. Columbia University is an Equal Opportunity Employer / Disability / Veteran Pay Transparency Disclosure The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Welcome to ___— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of ___, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility Our Zendesk Customer Success Manager will be an integral part of our CX Platforms Team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. TELUS Digital is seeking an exceptional Zendesk Customer Success Consultant (AI & Support Ops) to help clients accelerate value from their Zendesk and Zendesk for Contact Center solutions. This role requires deep Zendesk expertise, a customer-centric consulting approach, and the ability to deliver hands-on configuration and practical solutions in a fast-paced, agile environment. This is primarily a managed services and post-go-live optimization role, with the opportunity to lead AI expert advisory engagements as part of our services. As part of our customer success, managed services, and support operations consulting team, you will partner with client stakeholders and TELUS Digital delivery teams to optimize Zendesk solutions after go-live. You will lead post-go-live support and optimization by triaging issues, identifying root causes, implementing configuration enhancements, and advising on best practices to improve efficiency, agent experience, and resolution outcomes. You will also enable teams through documentation, training, and change adoption. A core focus of this role is AI adoption and optimization to increase automated and assisted resolution. You will accelerate customers’ time to value by driving adoption and operational excellence for Zendesk AI, from initial deployment through scale, leveraging capabilities such as Copilot, automation, bots, and QA features to increase productivity, improve resolution rates, and enhance self-service and reporting. This role also supports TELUS Digital’s AI advisory offerings, providing phased guidance and ongoing optimization for Zendesk AI Agents and/or Zendesk Copilot. This role is ideal for someone passionate about improving customer experiences and energized by continuous optimization of Zendesk and AI-enabled support operations. * Managed Services Delivery & Customer Success * Deliver billable managed services for Zendesk and Zendesk Contact Center, focused on platform health, adoption, and measurable outcomes * Manage a portfolio backlog of optimization, maintenance, and enhancement requests, including intake, scoping, prioritization, and progress updates * Respond to reactive requests while providing proactive recommendations to improve performance and adoption * Coordinate escalations and high-impact issues, communicating clearly and driving resolution to maintain customer confidence * Support Operations Advisory & Optimization * Lead discovery and needs assessments to understand support goals, pain points, and constraints * Advise clients on best practices across ticket lifecycle, SLAs, routing, escalation, and agent workflows * Translate operational recommendations into practical platform changes and process improvements * Zendesk Administration & Configuration * Configure and optimize Zendesk capabilities across Support, Guide, Messaging, and voice or contact center workflows * Build and maintain workflows using Zendesk configuration tools such as triggers, automations, views, macros, and forms * Manage configuration changes with testing, validation, and clear documentation * AI Adoption & Resolution Acceleration * Drive adoption and optimization of Zendesk AI capabilities, including Copilot, AI Agents, automation, and QA features * Improve assisted resolution through AI-supported summaries, suggested replies, and agent guidance * Improve automated resolution through effective bot experiences, containment, and handoff to agents * Monitor AI performance and quality, then tune workflows and knowledge sources to improve results over time * AI Expert Advisory Engagements * Deliver billable AI expert advisory engagements that help clients define use cases, success metrics, and an AI adoption roadmap * Provide phased guidance across AI rollout, expansion, and ongoing optimization to improve automated and assisted resolution * Produce clear recommendations and action plans, and track progress against agreed outcomes * Reporting, Analytics & Support Insights * Build and maintain dashboards and reporting to track volume, backlog, resolution performance, and key support KPIs * Analyze ticket and CSAT data to identify trends, root causes, and improvement opportunities * Provide clear recommendations and stakeholder updates based on data and observed outcomes * Enablement, Documentation & Change Adoption * Deliver training and workshops for admins, leaders, and agents to support adoption of new workflows and AI features * Create and maintain practical documentation including runbooks, playbooks, and configuration notes * Improve self-service and knowledge by assessing Help Center performance and recommending content updates * Integrations & Technical Troubleshooting (Partner with Engineering) * Troubleshoot issues across configuration, routing, APIs, and webhooks, and coordinate escalation to engineering when needed * Support integration discovery and requirements, and assist with testing and validation * Document incidents, root cause findings, and remediation steps to prevent repeat issues * Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience * 3+ years in customer success, managed services, CRM/contact center consulting, or support operations roles with hands-on Zendesk responsibility * Zendesk Expertise: Proven experience configuring and optimizing the Zendesk Suite (workflows, routing, roles/permissions, Guide/knowledge, and reporting); experience with Zendesk Contact Center is an asset * AI and Automation: Experience driving adoption and optimization of Zendesk AI capabilities such as Copilot, AI Agents, and QA features, with a focus on improving assisted and automated resolution * Support Operations Knowledge: Strong understanding of support processes and metrics, including ticket lifecycle, SLAs, knowledge management, and omnichannel operations * Technical Aptitude: Comfortable troubleshooting configuration and integration issues, reading API logs, and working with JSON (basic HTML/CSS/JavaScript and XML are a plus) * Consulting and Delivery Skills: Ability to lead discovery, translate business problems into practical recommendations, scope and estimate work, and manage a prioritized backlog across customers * Communication and Client Management: Strong stakeholder management and written communication skills; able to build trusted relationships with both technical teams and senior leaders * Zendesk Certifications: Zendesk Certified Support Administrator and/or other relevant Zendesk certifications * Managed Services Experience: Experience supporting a portfolio of customers, balancing competing priorities, and delivering outcomes within subscription-based or hours-based services * AI Advisory Experience: Experience delivering structured AI advisory engagements, success plans, and optimization roadmaps tied to measurable outcomes * Integrations (Partnered): Familiarity with REST APIs, webhooks, and middleware; able to support discovery and troubleshooting while partnering with engineering for complex builds * Platform Breadth: Experience with other CRM/CCaaS platforms (e.g., Salesforce Service Cloud, Microsoft Dynamics, Genesys, Five9, Amazon Connect) * Facilitation: Strong workshop and training facilitation skills for admins, agents, and leadership audiences At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our .

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families. This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement. This potential project will consist of general operations and maintenance software and technical support services for the Nuvolo Clinical EAM and OT Security platform, in both the various lower and Production environments, supporting the Veterans Medical Centers (VAMCs) within the enterprise. This includes application support services, upgrades, patches, scheduled software maintenance, group/role updates, unscheduled break/fix support hours and remediation, enhancement support, system email support, dashboard/report creation and support, notification support and updates, workflow enhancements, interface updates and support, general user support and training services. The project will provide necessary support services so that the application operates in an efficient manner. This includes planning, testing, support, and issue mitigation during timely periodic system upgrades for new releases to ServiceNow and to Nuvolo. Gritter Francona is looking for a Senior Programmer to support this potential project. Duties may include but not limited to: • Performs tasks related to developing and modifying web-based applications, client-server applications and/or OS scripts for process automation, using skill and knowledge of application development in a Relational Database Management System or Structured Query Language (SQL), • Implement and integrate commercial off-the-shelf (COTS) software into existing architecture, • Plan, document, code, modify, test and implement computer programs, • Document test conditions, create test data, test programs, and analyze results, • Perform analysis of program and production problems, • Analyze and design new or existing system enhancements, • Work closely with the user to define requirements, • Bachelor's degree, • 8 years’ experience programming applications, • Must have experience supporting Nuvolo (any module)., • Federal Enterprise Architect Certification (FEAC) or equivalent substitution, ServiceNow Certified Administrator, and ServiceNow Certified Application Developer preferred, • Experience with the Veterans Health Administration is preferred., • Experience delivering Nuvolo Clinical EAM and/or OT Security module is preferred., • An understanding of Veterans Integrated Service Network (VISN), Veterans Affairs Medical Center (VAMC), and Healthcare Technology Management (HTM)/Biomedical Engineering department operations is preferred., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Short Term & Long Term Disability, • Training & Development

• Job Type: Officer of Administration, • Regular/Temporary: Regular, • Hours Per Week: 35 Reporting to the Divisional Administrator, the Financial Coordinator supports the financial management of the Division of General Medicine, with responsibilities spanning budgeting, sponsored research administration, and general divisional operations. The role manages, monitors, and reconciles divisional finances using University financial systems (including ARC, PAC, and FINSYS) as well as approved divisional shadow systems. The Financial Coordinator provides accurate reporting, ensures compliance with University policies, and supports financial decision-making through analysis and control activities. Responsibilities • Reconcile unrestricted financial transactions on a monthly basis and perform appropriate allocations., • Initiate financial transactions through University systems for review and approval by the Divisional Administrator., • Assist with budget development, projections, and data entry into University financial systems., • Monitor unrestricted accounts and identify, research, and resolve expense overruns., • Generate monthly research profit-and-loss statements for unrestricted accounts and distribute reports for review with the Divisional Administrator., • Assist with the generation and analysis of clinical financial data., • Support monthly, quarterly, and annual financial close processes in collaboration with the Divisional Administrator., • Utilize multiple University and departmental systems to compile data, prepare financial reports, and conduct proactive audits to identify discrepancies and variances., • Integrate and reconcile data from multiple sources to produce routine and ad hoc reporting related to costs, billings, collections, and profit-and-loss trends., • Assist with the preparation and submission of grant applications and supporting documentation., • Support subcontract proposal development, financial documentation, and invoicing activities., • Reconcile monthly space allocation charges., • Track, monitor, and reconcile divisional event expenditures., • Bachelor's degree or equivalent in education, training, and experience., • Advanced proficiency in Microsoft Excel., • Strong attention to detail and accuracy., • Demonstrated analytical and problem-solving skills., • Related financial or administrative experience, • Excellent analytical, problem-solving, and presentation skills. Columbia University is committed to the hiring of qualified local residents.

Title: Grant Manager Department: Office of Research & Development Reports To: Executive Director, Post-Award Management Position Type: Staff Position Summary: The Grant Manager (Post-Award) works in close partnership with Principal Investigators (PIs), faculty, and research staff to provide comprehensive administrative and financial management for externally funded sponsored projects, ensuring compliance with sponsor regulations, university policies, and generally accepted accounting principles. This role focuses on the grant's lifecycle after the award has been received, encompassing financial monitoring, reporting, budget revisions, and closeout. Essential Functions: Financial Management and Reporting: -Budget Oversight: Monitor, analyze, and forecast grant expenditures against approved budgets. Review and approve invoices, personnel effort, and procurement requests for allowability and allocability. -Financial Reconciliation: Conduct monthly reconciliation of grant accounts, identify and resolve discrepancies, and ensure accurate financial records. -Transaction Approvals: Review and approve grant-related financial transactions, including personnel charges, procurement, travel, and other direct costs. Ensure all expenditures comply with sponsor guidelines, institutional policies, and the approved budget. -Cost Transfers: Review, prepare, and process necessary cost transfers, ensuring proper justification and compliance with Uniform Guidance and university policy. -Personnel Management: Monitor and manage staff assignments on grant-funded projects, ensuring they align with approved budgets and comply with grant requirements. Adjust allocations as needed based on project changes. Administrative and Compliance Management: -PI Consultation: Serve as the primary point of contact for PIs regarding post-award administrative and financial issues, providing guidance on sponsor regulations (e.g., NIH, NSF, DOD) and university procedures. -Award Compliance: Ensure projects adhere to all specific award terms and conditions, sponsor regulations (e.g., 2 CFR 200 - Uniform Guidance), and institutional policies related to research administration. -Budget Revisions: Coordinate and process necessary no-cost extensions, carry-over requests, and budget realignments/modifications with the PI and sponsor, as needed. -Subrecipient Monitoring: Assist in the financial and administrative monitoring of subawards, including invoicing review and compliance checks. -Effort certifications: Review certifications for compliance with federal regulations and institutional policies, and resolve discrepancies in collaboration with principal investigators and department administrators. Grant Closeout: -Project Closeout: Manage the comprehensive closeout process for all assigned grants, ensuring all financial, administrative, and compliance requirements are met, including final financial reports, invention reporting, and document retention. -Audit Support: Assist internal and external auditors by providing documentation and clarification on grant expenditures and processes. Prerequisite Qualifications: -Education: Bachelor's degree in Business Administration, Accounting, Finance, Public Administration, or a related field. -Experience: A minimum of three years of experience in sponsored project administration, grant management, or a related financial role, preferably within a university or non-profit environment. -Knowledge: Comprehensive knowledge of federal circulars, particularly 2 CFR 200 (Uniform Guidance), and the compliance requirements of major federal funding agencies (e.g., NIH, NSF). -At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position. Preferred Qualifications: -Certification such as Certified Research Administrator (CRA, CFRA). -Experience with Workday, Streamlyne, or similar financial and research administration systems. -Direct experience managing a diverse portfolio of complex federal and non-federal awards. Bargaining Unit: PSA Range/Band: 24 Salary Information: In compliance with the NJ Pay Transparency Law, the negotiated annual salary range for this position is $66,844.56-$124,923.48 (USD). NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses or other items. To learn more about the comprehensive benefits NJIT offers for this position, please visit our benefits page: . FLSA: Exempt Full-Time Apply NowShare Save Job

• Job Type: Officer of Administration, • Regular/Temporary: Regular, • Hours Per Week: 35 The Administrative Coordinator provides comprehensive administrative, operational, and programmatic support to the Columbia Center for Translational Immunology (CCTI), the Columbia Center for Human Development/Stem Cell Therapies (CCHD/CSCT), and the Center for Research on Aging and Quality of Life (CRAQoL). Under the direction of the Chief of Staff and Center Administrator, the incumbent supports research administration, recruitment, center operations, and compliance activities to ensure efficient functioning of all centers. Responsibilities • Support preparation, review, and renewal of grant and subcontract proposals for CCTI and CCHD/CSCT., • Coordinate daily center operations, including scheduling meetings, managing visitor itineraries, and supporting center programming., • Organize and execute logistics for center-based meetings, including scheduling, room preparation, communications, and catering., • Manage schedules for external visitors, medical students, trainees, and affiliated researchers across all centers., • Serve as the primary Human Resources liaison for CCHD/CSCT and CRAQoL, managing recruitment, onboarding, compliance, and employment lifecycle documentation., • Prepare and submit HRCULES transactions, job postings, visa documentation, and related HR actions., • Serve as primary faculty submitter and trainer for Concur reimbursement requests; provide guidance to lab members and trainees., • Provide administrative cross-coverage during staff absences, including phone and front desk support., • Participate in monthly staff meetings and assist in planning staff events, recognition activities, and community-building initiatives., • Deliver training to center members regarding administrative processes, policy updates, and reimbursement procedures., • Assist students and fellows with administrative components of application development and program participation., • Bachelor's degree or equivalent in education and experience, plus three years of related experience., • Proficiency with Microsoft Office, particularly Excel, and strong general computer skills., • Strong written and verbal communication skills, including familiarity with medical and scientific terminology., • Excellent organizational and time-management skills with the ability to manage multiple priorities and meet deadlines., • Administrative experience in an academic research or healthcare environment., • Experience supporting NIH grant submissions and knowledge of federal grant policies. Columbia University is committed to the hiring of qualified local residents.

• Job Type: Officer of Administration, • Regular/Temporary: Regular, • Hours Per Week: 35 Division Leadership and Strategic Planning: • Work closely with the Division Chief and other divisional leadership on strategic matters, including program planning, faculty recruitment, and resource utilization., • Collaborate with the Division Chief to develop, update, and implement a comprehensive plan for the Division's growth and continued success., • Act as an advocate for the Division and its programs in diverse contexts., • Work closely with the Division Chief to champion efforts to promote the Division and all its programs., • Responsible for financial reporting of divisional accounts to the Chair of the Department and the Department Administrator/CFO., • Oversee all financial functions and supervise financial staff members and grants management personnel., • Take a hands-on role in staff training and development., • Direct all aspects of finance administration within the Division, including revenue cycle operations, pre- and post-award support, and effort reporting., • Audit and review physician billing service reports to track income with operational (productivity) data., • Audit, review, and reconcile external revenue sources, including support from New York Presbyterian Hospital and other entities within Columbia., • Generate Profit & Loss statements for Principal Investigators, ensuring they review individual research-related expenses and providing guidance for projection development., • Oversee all aspects of divisional budgeting and financial projections, including budget development and reconciliation of divisional budget projections with the general ledger., • Ensure compliance and accuracy of financial transactions and the use of financial systems., • Review and approve financial transactions, including complex procurement transactions., • Supervise administrative support staff and conduct annual evaluations., • Ensure faculty members receive appropriate administrative support., • Provide staff training, ensure necessary coverage, and oversee staff development., • Direct all Human Resources matters within the Division, including staff recruitment and onboarding, in close collaboration with Division leadership and Departmental HR personnel., • Oversee all academic and research appointments, including university and hospital credentialing., • Oversee reappointment and promotion of personnel., • Working closely with the Division Chief and other Division leadership members, direct all matters related to facilities/space, capital equipment, and procurement., • Allocate space and ensure its effective utilization to meet the Division's clinical, administrative, and research needs., • Organize and oversee the orderly retention of Division records and files., • Bachelor's degree or equivalent in education and experience, plus five to seven years of related experience., • Experience must include at least three of the following: budgeting, accounts payable, clinical operations, revenue cycle, and research management., • Experience in an academic and/or clinical setting that includes administration of federal grants., • Experience managing human resources matters in a comparable organization., • Excellent computer skills, including advanced-level Excel skills., • Demonstrate outstanding communication and interpersonal skills to effectively represent the Division and the Division Chief at the highest organizational levels., • Ability to interact with all levels of faculty and staff, as well as internal and external stakeholders., • Strong conceptual, financial, analytical, and problem-solving skills, in addition to a proven record of financial and administrative success., • MPA, MBA, or MHA strongly preferred., • Experience in an academic and/or clinical setting that includes administration of federal grants., • Relevant experience managing a large division in an academic medical center or similar environment. Columbia University is committed to the hiring of qualified local residents.

Posting Date 01/20/2026 55 Palmer AveHemodialysis Department, 5th Flr, Bronxville, New York, 10708-3403, United States of America As a Hospital Services Administrator at DaVita, you'll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority. DaVita has an open position for a Hospital Services Administrator who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient care as the trusted front-line leader in hospital setting covering multiple locations in New York, Long Island and the Burrows. The Hospital Services Administrator is responsible for overseeing the administration and coordination of services to licensed Acute and Sub-Acute Care Programs in the Hospital Services Group. This role focuses on building proficiency in managing hospital programs, ensuring compliance, and delivering high-quality patient care. What you can expect: * Lead a Team that appreciates, supports and relies on each other in a positive environment. * Performance-based rewards based on stellar individual and team contributions. * Industry-leading patient care with clinical outcomes ranked above the national average. What we'll provide: DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our nurses to commit to improving patient health through clinical goal-setting and quality improvement initiatives. Comprehensive benefits: * DaVita offers a competitive total rewards package to connect teammates to what matters most. * We offer medical, dental, vision, 401k match, paid time off, PTO cash out, paid training and more. * DaVita provides the opportunities for support for you and your family with family resources, EAP counseling sessions, access to Headspace, backup child, elder care, maternity/paternity leave, pet insurance and so much more! Requirements: * Associate's degree required; Bachelor's degree in related area strongly preferred * Minimum of 3 years experience required in management (healthcare, business, or military) or equivalent renal experience (nurse, dietitian, social worker, LPN, etc.) at discretion of DVP and/or ROD * Current CPR certification required (or certification must be obtained within 60 days of hire or change in position) * Other qualifications and combinations of skills may be considered at discretion of ROD and/or Divisional Vice President * Proven ability to adeptly manage multiple priorities; a "gets stuff done" person * Capacity to develop effective relationships at all levels of the organization and to influence positive outcomes * Demonstrated ability to adapt, innovate and lead in an environment that moves at a rapid pace, where change is common * Willingness to cover multiple locations which requires some local travel * Commitment to developing and the chance to explore multiple career paths. * Full vaccination against COVID-19 may be required by hospitals in this program, which may include a booster when eligible. Now is your time to explore your next journey-at DaVita. Now is your time to join Team DaVita. Take the first step and apply now. #LI-GK1 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $91,000 - $142,000/year. Hospital Services Administrator I: $91,000 - $114,000/year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour For location-specific minimum wage details, see the following link: ___ Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at ___ Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

The Vagelos College of Physicians and Surgeons (VP&S) is seeking a new Director of the Center for Radiation Research (CRR). This key leadership role will oversee and drive the development, implementation and management of radiation research initiatives within VP&S, as well as in the Department of Radiation Oncology, where it will be administratively based. The Center will serve as the translational "bench' research hub for the Department and the Director will report to the Department Chair. The Center Director will play an important role in VP&S scientific leadership, participating in the VP&S Scientific Council of Center and Institute Directors, the Herbert Irving Cancer Center leadership team, and in key University programmatic initiatives. The successful candidate will be expected to be a world-class radiation scientist with a history of pioneering research accomplishments, leadership experience and a proven track record in identifying outstanding young researchers and fostering their careers. The Center is located at two campuses - CUIMC and at the Columbia University Nevis Laboratories in Westchester County. The latter houses the CRR's Radiation Research Accelerator Facility (RARAF, ___), the only accelerator facility in the United States dedicated to the pre-clinical study of the biologic effects of ionizing radiation. Major programs include pre-clinical research into heavy-ion charged particle and FLASH radiotherapy; understanding the biological effects of very low doses of radiation including radiation risks associated with CT scans, space radiation and nuclear power/events, and a new research portfolio leveraging far ultraviolet (far-UVC) light as a tool to control the spread of airborne-mediated microbial diseases. Candidates who are leaders in these or other areas of radiation biology, including DNA repair, radiation radiosensitizers and radio-immune modulation, are strongly encouraged to apply. The CRR currently has a total staff of 41, including 10 PhD faculty, 3 of whom are tenured, and has been internationally recognized as the premier radiation research program. Strategic Leadership: Provide strategic direction and leadership for the radiation research program, aligning objectives with the Department and institutional goals and priorities. Research Oversight: Oversee all aspects of radiation research activities including project planning, execution and evaluation in close collaboration with the Department Chair. Research Management: Manage human, financial and physical resources effectively to support the success of radiation research endeavors in collaboration with the Department Administrator and Chair. Collaboration: Foster collaboration and partnerships with internal and external stakeholders including faculty, researchers, clinicians, industry partners and funding agencies. Faculty Support: Provide mentorship and support to faculty members engaged in radiation research, facilitating their professional growth and development. Grant Writing: Assist faculty members in identifying funding opportunities and preparing grant proposals to secure external research funding. Regulatory Compliance: Ensure compliance with all relevant regulatory requirements, ethical standards and institutional policies governing radiation research. Education and Training: Contribute to the education and training of students, residents, fellows and other trainees in radiation research methodologies and practices. Quality Assurance: Implement quality assurance measures to uphold the integrity, accuracy and validity of radiation research findings. Communication: Serve as a spokesperson for the radiation research program, promoting its achievements and impact through publications, presentations and other communication channels. Applicants should have a PhD, MD, MD/PhD or equivalent degree, substantial national and international stature and expertise in managing large-scale research programs. The candidate is expected to provide leadership for the Center for Radiation Research in the Department of Radiation Oncology and articulate a vision for its continued growth, supported with a firm commitment to the recruitment of multiple new faculty members and facilities to match the recruitments. • Distinguished record of scholarly achievements, including a significant publication record in leading scientific journals and a demonstrated ability to secure external research funding., • Demonstrated international leadership in the field of radiation sciences through organization of conferences and serving on funding and award committees., • Demonstrated expertise in radiation sciences and research methodologies., • Proven leadership experience in academic or research settings., • Strong interpersonal, communication and collaboration skills., • Track record of securing research funding and publishing in peer-reviewed journals., • Knowledge of regulatory requirements and ethical considerations in research., • Leadership experience in academic or research settings with a proven track record of fostering collaboration and promoting excellence., • Strong commitment to graduate and/or medical education including a record of effective teaching and mentorship. Experience in mentorship of junior scientists and mid-career scientists will be considered as a plus., • Excellent communication and interpersonal skills with the ability to engage effectively with diverse stakeholders. Columbia University is an Equal Opportunity Employer / Disability / Veteran Pay Transparency Disclosure The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.